Business software · Meetings and communication

How to cancel Ooma

Ooma is cancelled through Customer Care by phone: 1-888-711-6662 for home phone (Basic, Premier), 1-866-939-6662 for Ooma Office. Service ends at the end of the billing period. Port your number out first, or it may be reassigned. Ooma Office fixed terms need written notice 90 days before they end.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Ooma's cancel page

The short answer

  • Where: If you want to keep your phone number, port it to your new provider before the service ends (ooma.com).
  • When it ends: At the end of the current billing period; the request counts as given only after a processing period of at least five business days.
  • Contract notice: Written notice no later than 90 days before the end of the initial or renewal term; otherwise the term renews for the same length. How to give notice
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What happens to your data

Not stated.

What you lose

  • Your phone number, which may be reassigned once service ends unless you port it out first
  • Premier or Ooma Office features and calling

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Home phone: Basic and Premier

By phone Ooma residential service (Ooma Telo Basic, Premier and other add-ons) billed by Ooma. Who can cancel: The account holder.

  1. If you want to keep your phone number, port it to your new provider before the service ends
  2. Call Ooma Customer Care at 1-888-711-6662 (weekdays 5am to 5pm, weekends 8am to 5pm Pacific) and ask to cancel Premier or terminate the service
  3. Within 30 days of buying the device from Ooma? Ask on the same call for a return authorization number, then return the device in original condition within 14 days of terminating
Access ends
At the end of the current billing period; the request counts as given only after a processing period of at least five business days
Notice
Ooma's Terms: a minimum processing period of five business days before the request is deemed given
Refunds
Prepaid fees, including prepaid subscription fees, are non-refundable. Equipment bought from Ooma can be returned for a refund within 30 days of purchase if you also terminate the account within those 30 days
Fees
Some services, including rentals, may carry an early termination fee; taxes and fees incurred before termination stay due
Open the page
Source: ooma.com ooma.com ooma.com

Ooma Office, month to month

By phone Ooma Office plans, including Ooma Office for Mobile, on the default month-to-month basis. Who can cancel: The business account holder.

  1. Port your business numbers to the new provider first if you want to keep them
  2. Call Ooma Office Customer Care at 1-866-939-6662 (24/7) and ask to cancel the service
  3. Within the 30-day money-back window, also return hardware bought from Ooma in its original packaging, following Customer Care's instructions
Access ends
At the end of the current billing period; the request counts as given only after a processing period of at least five business days
Notice
Ooma Office Terms: a minimum processing period of five business days before the request is deemed given
Refunds
Prepaid fees are non-refundable. New customers can cancel and return equipment under the 30-day money-back guarantee; shipping isn't refunded, and hardware from a third-party reseller is refunded by the reseller
Fees
Taxes and fees incurred before the effective date of termination stay due
Open the page
Source: ooma.com ooma.com ooma.com

Ooma Office fixed-term engagements

By email Ooma Office customers who committed to a fixed or minimum service term (Sales Quote). Who can cancel: The customer, in writing.

  1. Check your Sales Quote for the end date of the current term
  2. Send written notice of termination at least 90 days before the term ends, by email to customeradvocate@ooma.com (or by mail to Ooma's Billing Department)
Access ends
At the end of the current initial or renewal term
Notice
Written notice no later than 90 days before the end of the initial or renewal term; otherwise the term renews for the same length
Refunds
Prepaid fees are non-refundable
Fees
Ending early costs an Early Termination Fee equal to all fees and charges that would have been due through the end of the current term
Source: ooma.com

Questions people ask

Can I get a refund if I cancel Ooma?

Home phone: Basic and Premier: Prepaid fees, including prepaid subscription fees, are non-refundable. Equipment bought from Ooma can be returned for a refund within 30 days of purchase if you also terminate the account within those 30 days. Ooma Office, month to month: Prepaid fees are non-refundable. New customers can cancel and return equipment under the 30-day money-back guarantee; shipping isn't refunded, and hardware from a third-party reseller is refunded by the reseller. Ooma Office fixed-term engagements: Prepaid fees are non-refundable.

Source: ooma.com ooma.com ooma.com

If I cancel Ooma, when does my access end?

Home phone: Basic and Premier: At the end of the current billing period; the request counts as given only after a processing period of at least five business days. Ooma Office fixed-term engagements: At the end of the current initial or renewal term.

Source: ooma.com ooma.com

Is there a fee to cancel Ooma?

Home phone: Basic and Premier: Some services, including rentals, may carry an early termination fee; taxes and fees incurred before termination stay due. Ooma Office, month to month: Taxes and fees incurred before the effective date of termination stay due. Ooma Office fixed-term engagements: Ending early costs an Early Termination Fee equal to all fees and charges that would have been due through the end of the current term.

Source: ooma.com ooma.com

How long before renewal do I need to cancel Ooma?

Home phone: Basic and Premier: Ooma's Terms: a minimum processing period of five business days before the request is deemed given. Ooma Office, month to month: Ooma Office Terms: a minimum processing period of five business days before the request is deemed given. Ooma Office fixed-term engagements: Written notice no later than 90 days before the end of the initial or renewal term; otherwise the term renews for the same length.

Source: ooma.com ooma.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Drop Premier ($9.99 a month) and keep Basic home phone service, which costs $0.00 a month: you pay only monthly taxes and fees ooma.com

For AI agents

  • This one needs a phone call or a chat: a browser agent can prepare it, but a person (or a calling service) finishes it.
  • No online cancel is documented: termination requests go to Customer Care
  • Port numbers out before cancelling; after termination the number may be reassigned
  • Premier's free trial (60 days on activation) turns into a paid subscription unless cancelled before it ends
  • Ooma Office fixed terms renew automatically unless written notice arrives 90 days before the end, and ending early costs the rest of the term
  • Returning equipment for a refund needs a return authorization number from Customer Care and termination within 30 days of purchase
  • Ooma Office hardware bought from a reseller goes back to the reseller, but you must still call Ooma Customer Care to cancel the service, or charges may continue

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/ooma.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Contact Ooma 1-888-711-OOMA(6662) (the residential Customer Care number)
  2. Terms and Conditions for Residential Customers Service termination requests must be directed to Ooma's Customer Care Department as directed on our website. (cancelling goes through Customer Care)
  3. Terms and Conditions for Residential Customers Your request will be deemed given after a minimum processing period of five (5) business days (the five-business-day processing period)
  4. Terms and Conditions for Residential Customers Your termination will not become effective until the end of your current billing period (when it takes effect)
  5. Terms and Conditions for Residential Customers You will remain liable for any taxes or fees incurred by you prior to the effective date (what stays payable)
  6. Terms and Conditions for Residential Customers Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable (no refund of prepaid fees)
  7. Terms and Conditions for Residential Customers Some Services, including rental services, may be subject to an early termination fee (possible early termination fees)
  8. Terms and Conditions for Residential Customers Equipment purchased from Ooma may be returned for a refund within 30 days of your purchase (the 30-day equipment refund)
  9. Terms and Conditions for Residential Customers obtain a valid return authorization number from our customer care department prior to returning the Equipment to us by calling 888-711-6662 (return authorization by phone)
  10. Terms and Conditions for Residential Customers return the Equipment no later than 14 days after you terminate your Ooma account, in original condition (the return deadline)
  11. Terms and Conditions for Residential Customers Residential Add-On Services are typically provided on a month-to-month basis, but may also be sold as pre-paid subscriptions for a minimum service term. (Premier and add-ons are monthly or prepaid)
  12. Terms and Conditions for Residential Customers The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement. (the number may be reassigned)
  13. Contact Ooma 1-866-939-OOMA(6662) (the Ooma Office Customer Care number)
  14. Terms and Conditions for Ooma Office termination requests must be directed to Ooma's Customer Care Department as directed on our website. (Office cancelling goes through Customer Care)
  15. Terms and Conditions for Ooma Office Your Ooma Office plan is a subscription-based Service and will be provided on a month-to-month basis unless you commit to a fixed and/or minimum service term. (month to month by default)
  16. Terms and Conditions for Ooma Office Your termination will not become effective until the end of your current billing period. (when Office termination takes effect)
  17. Terms and Conditions for Ooma Office You will remain liable for any taxes or fees incurred by you prior to the effective date of termination. (what stays payable)
  18. 30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile You must also contact our Customer Care team to cancel your service. (reseller buyers must still call Customer Care to cancel)
  19. Terms and Conditions for Ooma Office Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable. (no refund of prepaid fees)
  20. 30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile Ooma cannot refund shipping costs (shipping isn't refunded)
  21. 30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile Ooma cannot issue a refund for hardware that was purchased through a third-party reseller (reseller hardware)
  22. 30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile Failure to contact our Customer Care team may result in charges to your account. (charges continue until Customer Care cancels)
  23. Terms and Conditions for Ooma Office your Fixed-Term Engagement will thereafter automatically renew for renewal terms equal in length to your initial term (fixed terms auto-renew)
  24. Terms and Conditions for Ooma Office unless you provide notice of termination in writing no later than 90 days prior to end of your initial term (the 90-day written notice)
  25. Terms and Conditions for Ooma Office is equal to all fees and charges which would otherwise have been due at the end of your current Service (the early termination fee)
  26. Terms and Conditions for Ooma Office Notices to Ooma will be deemed given personally if delivered by e-mail to customeradvocate@ooma.com (where to send written notice)
  27. Ooma Premier All you pay are monthly taxes and fees. (Basic service has no monthly charge)
  28. Ooma Premier $9.99/mo (Premier's price)
  29. Ooma Premier Get a free, 60-day trial upon activation of Ooma Telo. (Premier's free trial)
  30. Terms and Conditions for Residential Customers will automatically convert to a paid subscription unless you cancel your trial prior to the end of the trial period (trials convert to paid)
  31. Ooma Premier $0.00/mo (Basic service's monthly price)
  32. Terms and Conditions for Ooma Office The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement. (Office numbers may be reassigned)
  33. Terms and Conditions for Ooma Office Your request will be deemed given after a minimum processing period of five (5) business days. (the five-business-day processing period for Ooma Office)
  34. Contact Ooma Weekdays 5am-5pm PST, Weekends 8am-5pm PST (residential Customer Care hours)
  35. Contact Ooma 24/7 (Ooma Office Customer Care hours)

Not confirmed yet

  • Ooma publishes no help article on cancelling; the routes rest on its Terms, its contact page and the Ooma Office money-back page
  • Whether Premier can be cancelled online in My Ooma isn't documented
  • Who on an Ooma Office account may cancel isn't documented, and Ooma's tier article covers upgrades only, not downgrades
  • How to cancel service on equipment bought from a retailer, and how long account data is kept, aren't documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).