{
 "id": "ooma",
 "name": "Ooma",
 "category": "communication",
 "website": "https://www.ooma.com",
 "domains": [
  "ooma.com"
 ],
 "summary": "Ooma is cancelled through Customer Care by phone: 1-888-711-6662 for home phone (Basic, Premier), 1-866-939-6662 for Ooma Office. Service ends at the end of the billing period. Port your number out first, or it may be reassigned. Ooma Office fixed terms need written notice 90 days before they end.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Home phone: Basic and Premier",
   "applies_to": "Ooma residential service (Ooma Telo Basic, Premier and other add-ons) billed by Ooma",
   "who": "The account holder",
   "method": "phone",
   "start_url": "https://www.ooma.com/contact/",
   "steps": [
    {
     "do": "If you want to keep your phone number, port it to your new provider before the service ends",
     "expect": null
    },
    {
     "do": "Call Ooma Customer Care at 1-888-711-6662 (weekdays 5am to 5pm, weekends 8am to 5pm Pacific) and ask to cancel Premier or terminate the service",
     "expect": null
    },
    {
     "do": "Within 30 days of buying the device from Ooma? Ask on the same call for a return authorization number, then return the device in original condition within 14 days of terminating",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; the request counts as given only after a processing period of at least five business days",
   "notice": "Ooma's Terms: a minimum processing period of five business days before the request is deemed given",
   "refund": "Prepaid fees, including prepaid subscription fees, are non-refundable. Equipment bought from Ooma can be returned for a refund within 30 days of purchase if you also terminate the account within those 30 days",
   "fees": "Some services, including rentals, may carry an early termination fee; taxes and fees incurred before termination stay due",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s29",
    "s30",
    "s34"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Ooma Office, month to month",
   "applies_to": "Ooma Office plans, including Ooma Office for Mobile, on the default month-to-month basis",
   "who": "The business account holder",
   "method": "phone",
   "start_url": "https://www.ooma.com/contact/",
   "steps": [
    {
     "do": "Port your business numbers to the new provider first if you want to keep them",
     "expect": null
    },
    {
     "do": "Call Ooma Office Customer Care at 1-866-939-6662 (24/7) and ask to cancel the service",
     "expect": null
    },
    {
     "do": "Within the 30-day money-back window, also return hardware bought from Ooma in its original packaging, following Customer Care's instructions",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing period; the request counts as given only after a processing period of at least five business days",
   "notice": "Ooma Office Terms: a minimum processing period of five business days before the request is deemed given",
   "refund": "Prepaid fees are non-refundable. New customers can cancel and return equipment under the 30-day money-back guarantee; shipping isn't refunded, and hardware from a third-party reseller is refunded by the reseller",
   "fees": "Taxes and fees incurred before the effective date of termination stay due",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22",
    "s32",
    "s33",
    "s35"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Ooma Office fixed-term engagements",
   "applies_to": "Ooma Office customers who committed to a fixed or minimum service term (Sales Quote)",
   "who": "The customer, in writing",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Check your Sales Quote for the end date of the current term",
     "expect": null
    },
    {
     "do": "Send written notice of termination at least 90 days before the term ends, by email to customeradvocate@ooma.com (or by mail to Ooma's Billing Department)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current initial or renewal term",
   "notice": "Written notice no later than 90 days before the end of the initial or renewal term; otherwise the term renews for the same length",
   "refund": "Prepaid fees are non-refundable",
   "fees": "Ending early costs an Early Termination Fee equal to all fees and charges that would have been due through the end of the current term",
   "source_ids": [
    "s15",
    "s23",
    "s24",
    "s25",
    "s26",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Drop Premier ($9.99 a month) and keep Basic home phone service, which costs $0.00 a month: you pay only monthly taxes and fees",
   "evidence": "documented",
   "source_ids": [
    "s27",
    "s28",
    "s31"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "Not stated",
  "you_lose": [
   "Your phone number, which may be reassigned once service ends unless you port it out first",
   "Premier or Ooma Office features and calling"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "No online cancel is documented: termination requests go to Customer Care",
   "Port numbers out before cancelling; after termination the number may be reassigned",
   "Premier's free trial (60 days on activation) turns into a paid subscription unless cancelled before it ends",
   "Ooma Office fixed terms renew automatically unless written notice arrives 90 days before the end, and ending early costs the rest of the term",
   "Returning equipment for a refund needs a return authorization number from Customer Care and termination within 30 days of purchase",
   "Ooma Office hardware bought from a reseller goes back to the reseller, but you must still call Ooma Customer Care to cancel the service, or charges may continue"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.ooma.com/contact/",
   "title": "Contact Ooma",
   "publisher": "vendor",
   "quote": "1-888-711-OOMA(6662)",
   "supports": "the residential Customer Care number"
  },
  {
   "id": "s2",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Service termination requests must be directed to Ooma's Customer Care Department as directed on our website.",
   "supports": "cancelling goes through Customer Care"
  },
  {
   "id": "s3",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Your request will be deemed given after a minimum processing period of five (5) business days",
   "supports": "the five-business-day processing period"
  },
  {
   "id": "s4",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Your termination will not become effective until the end of your current billing period",
   "supports": "when it takes effect"
  },
  {
   "id": "s5",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "You will remain liable for any taxes or fees incurred by you prior to the effective date",
   "supports": "what stays payable"
  },
  {
   "id": "s6",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable",
   "supports": "no refund of prepaid fees"
  },
  {
   "id": "s7",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Some Services, including rental services, may be subject to an early termination fee",
   "supports": "possible early termination fees"
  },
  {
   "id": "s8",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Equipment purchased from Ooma may be returned for a refund within 30 days of your purchase",
   "supports": "the 30-day equipment refund"
  },
  {
   "id": "s9",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "obtain a valid return authorization number from our customer care department prior to returning the Equipment to us by calling 888-711-6662",
   "supports": "return authorization by phone"
  },
  {
   "id": "s10",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "return the Equipment no later than 14 days after you terminate your Ooma account, in original condition",
   "supports": "the return deadline"
  },
  {
   "id": "s11",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "Residential Add-On Services are typically provided on a month-to-month basis, but may also be sold as pre-paid subscriptions for a minimum service term.",
   "supports": "Premier and add-ons are monthly or prepaid"
  },
  {
   "id": "s12",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement.",
   "supports": "the number may be reassigned"
  },
  {
   "id": "s13",
   "url": "https://www.ooma.com/contact/",
   "title": "Contact Ooma",
   "publisher": "vendor",
   "quote": "1-866-939-OOMA(6662)",
   "supports": "the Ooma Office Customer Care number"
  },
  {
   "id": "s14",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "termination requests must be directed to Ooma's Customer Care Department as directed on our website.",
   "supports": "Office cancelling goes through Customer Care"
  },
  {
   "id": "s15",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "Your Ooma Office plan is a subscription-based Service and will be provided on a month-to-month basis unless you commit to a fixed and/or minimum service term.",
   "supports": "month to month by default"
  },
  {
   "id": "s16",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "Your termination will not become effective until the end of your current billing period.",
   "supports": "when Office termination takes effect"
  },
  {
   "id": "s17",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "You will remain liable for any taxes or fees incurred by you prior to the effective date of termination.",
   "supports": "what stays payable"
  },
  {
   "id": "s18",
   "url": "https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/",
   "title": "30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile",
   "publisher": "vendor",
   "quote": "You must also contact our Customer Care team to cancel your service.",
   "supports": "reseller buyers must still call Customer Care to cancel"
  },
  {
   "id": "s19",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "Pre-paid fees, including pre-paid rental and subscription fees, are non-refundable.",
   "supports": "no refund of prepaid fees"
  },
  {
   "id": "s20",
   "url": "https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/",
   "title": "30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile",
   "publisher": "vendor",
   "quote": "Ooma cannot refund shipping costs",
   "supports": "shipping isn't refunded"
  },
  {
   "id": "s21",
   "url": "https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/",
   "title": "30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile",
   "publisher": "vendor",
   "quote": "Ooma cannot issue a refund for hardware that was purchased through a third-party reseller",
   "supports": "reseller hardware"
  },
  {
   "id": "s22",
   "url": "https://www.ooma.com/small-business-phone-systems/account/30-day-money-back-guarantee-for-ooma-office-and-ooma-office-for-mobile/",
   "title": "30-Day Money Back Guarantee for Ooma Office and Ooma Office for Mobile",
   "publisher": "vendor",
   "quote": "Failure to contact our Customer Care team may result in charges to your account.",
   "supports": "charges continue until Customer Care cancels"
  },
  {
   "id": "s23",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "your Fixed-Term Engagement will thereafter automatically renew for renewal terms equal in length to your initial term",
   "supports": "fixed terms auto-renew"
  },
  {
   "id": "s24",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "unless you provide notice of termination in writing no later than 90 days prior to end of your initial term",
   "supports": "the 90-day written notice"
  },
  {
   "id": "s25",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "is equal to all fees and charges which would otherwise have been due at the end of your current Service",
   "supports": "the early termination fee"
  },
  {
   "id": "s26",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "Notices to Ooma will be deemed given personally if delivered by e-mail to customeradvocate@ooma.com",
   "supports": "where to send written notice"
  },
  {
   "id": "s27",
   "url": "https://www.ooma.com/home-phone-service/premier/",
   "title": "Ooma Premier",
   "publisher": "vendor",
   "quote": "All you pay are monthly taxes and fees.",
   "supports": "Basic service has no monthly charge"
  },
  {
   "id": "s28",
   "url": "https://www.ooma.com/home-phone-service/premier/",
   "title": "Ooma Premier",
   "publisher": "vendor",
   "quote": "$9.99/mo",
   "supports": "Premier's price"
  },
  {
   "id": "s29",
   "url": "https://www.ooma.com/home-phone-service/premier/",
   "title": "Ooma Premier",
   "publisher": "vendor",
   "quote": "Get a free, 60-day trial upon activation of Ooma Telo.",
   "supports": "Premier's free trial"
  },
  {
   "id": "s30",
   "url": "https://www.ooma.com/legal/residential-terms-and-conditions/",
   "title": "Terms and Conditions for Residential Customers",
   "publisher": "vendor",
   "quote": "will automatically convert to a paid subscription unless you cancel your trial prior to the end of the trial period",
   "supports": "trials convert to paid"
  },
  {
   "id": "s31",
   "url": "https://www.ooma.com/home-phone-service/premier/",
   "title": "Ooma Premier",
   "publisher": "vendor",
   "quote": "$0.00/mo",
   "supports": "Basic service's monthly price"
  },
  {
   "id": "s32",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "The phone number assigned to your account may be re-assigned if your Services are terminated under this Agreement.",
   "supports": "Office numbers may be reassigned"
  },
  {
   "id": "s33",
   "url": "https://www.ooma.com/legal/ooma-office-terms-and-conditions/",
   "title": "Terms and Conditions for Ooma Office",
   "publisher": "vendor",
   "quote": "Your request will be deemed given after a minimum processing period of five (5) business days.",
   "supports": "the five-business-day processing period for Ooma Office"
  },
  {
   "id": "s34",
   "url": "https://www.ooma.com/contact/",
   "title": "Contact Ooma",
   "publisher": "vendor",
   "quote": "Weekdays 5am-5pm PST, Weekends 8am-5pm PST",
   "supports": "residential Customer Care hours"
  },
  {
   "id": "s35",
   "url": "https://www.ooma.com/contact/",
   "title": "Contact Ooma",
   "publisher": "vendor",
   "quote": "24/7",
   "supports": "Ooma Office Customer Care hours"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Ooma publishes no help article on cancelling; the routes rest on its Terms, its contact page and the Ooma Office money-back page",
   "Whether Premier can be cancelled online in My Ooma isn't documented",
   "Who on an Ooma Office account may cancel isn't documented, and Ooma's tier article covers upgrades only, not downgrades",
   "How to cancel service on equipment bought from a retailer, and how long account data is kept, aren't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the residential and Ooma Office Terms, the contact page, the Ooma Office money-back page and the Premier page; every quoted fact confirmed",
    "Ooma Office month-to-month route: added the Terms' five-business-day processing period (s33), which applies to Office as well as home phone",
    "Added Customer Care hours to the phone steps (s34, s35)",
    "Checked Ooma Office's account articles: none covers cancelling, and the tier article covers upgrades only",
    "Rewrote the not-confirmed notes for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/ooma",
 "json": "https://stackcut.io/exits/ooma.json",
 "evidence": {
  "packet_revision": "1fe2d39b3bf2a75b452a4a02c015b5ec07f7ed829ef92cbe7e63a16c9a56e287",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "ooma--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "ooma--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "ooma--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}