{
 "id": "dialpad",
 "name": "Dialpad",
 "category": "communication",
 "website": "https://www.dialpad.com",
 "domains": [
  "dialpad.com"
 ],
 "summary": "Monthly plans with 10 or fewer licenses (and trials): an admin cancels in Admin Settings, Billing Summary. Annual plans and bigger accounts: email the Customer Success Team 30+ days before the term ends; early exits owe the full annual term. Port numbers out first. Refunds only within 3 days.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plans, 10 licenses or fewer",
   "applies_to": "Dialpad month-to-month plans with 10 licenses or fewer, and free trials",
   "who": "A Dialpad admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "If you want to keep your numbers, port them out first and wait until your new provider has ported them in",
     "expect": null
    },
    {
     "do": "Go to your Dialpad Admin Settings, select Billing, then Billing Summary",
     "expect": "Billing Summary"
    },
    {
     "do": "Manage your cancellation from the Billing Summary page",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "No refunds, transfers or prorations, and unused calling credits expire on the termination date. Exception: a cancellation within 3 days of the card transaction (monthly or annual) is refunded; 4 or more days into a monthly cycle is not",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Annual plans or more than 10 licenses",
   "applies_to": "Annual plans, accounts with more than 10 licenses, and contracted (invoiced) plans",
   "who": "An admin, through Dialpad's Customer Success Team",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Port out any numbers you want to keep before the account is cancelled",
     "expect": null
    },
    {
     "do": "Email the Customer Success Team at customersuccessteam@dialpad.com to cancel or to give notice of non-renewal, at least 30 days before the end of the current term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Non-renewal: service ends at the end of the current term. Ending an annual plan early still leaves all charges for the rest of the term due",
   "notice": "Every term renews automatically for the same length unless you notify Dialpad customer service of non-renewal at least 30 days before it ends (unless your order says otherwise)",
   "refund": "Annual plans don't qualify for a refund, except a cancellation within 3 days of the credit-card transaction; unless otherwise agreed, all fees paid to Dialpad are non-refundable",
   "fees": "Leaving an annual term early: all charges for the rest of the term, including unbilled charges, taxes and any applicable disconnection fee",
   "source_ids": [
    "s9",
    "s10",
    "s34",
    "s11",
    "s33",
    "s12",
    "s6",
    "s13",
    "s5"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Dialpad Meetings",
   "applies_to": "Dialpad Meetings Business accounts: single users, and team admins with five licenses or fewer (six or more: contact the Customer Care Team)",
   "who": "The single user, or the team's admin",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "From the Dialpad Meetings dashboard, open the Account menu",
     "expect": "Cancel my business plan"
    },
    {
     "do": "Scroll to the bottom of the page and select Cancel my business plan (or Delete my account to delete it)",
     "expect": null
    },
    {
     "do": "Follow the prompts to downgrade or delete your account",
     "expect": null
    }
   ],
   "confirm_by": "Once downgraded, you see an option to upgrade back to Dialpad Meetings Business",
   "effective": "After downgrading, Business features stay until the end of the billing cycle; then Dialpad Meetings Free limits apply",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s32"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Remove licenses you don't need: Admin Settings, Office, Licenses, Remove Licenses or Remove Add-Ons. Removal happens at the end of the current billing cycle; on contracted plans ask your Customer Success Manager. Dialpad charges for every purchased license, even inactive and unassigned ones",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s21"
   ]
  },
  {
   "type": "downgrade",
   "what": "Ask Dialpad's Customer Care Team to downgrade your account",
   "evidence": "documented",
   "source_ids": [
    "s22"
   ]
  },
  {
   "type": "free_plan",
   "what": "Dialpad Meetings: downgrade a Business plan to Dialpad Meetings Free; call logs and recordings stay on the account",
   "evidence": "documented",
   "source_ids": [
    "s16",
    "s18"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual plans are heavily discounted, but they can't be refunded and must be paid for the full term",
   "evidence": "documented",
   "source_ids": [
    "s12",
    "s11"
   ]
  }
 ],
 "export": [
  {
   "data": "Call logs (date, time, route and number for each call)",
   "how": "In the admin portal, open Analytics, select the This office filter and a date range, then Export (.csv), Call Logs, Send Report; a download link arrives",
   "format": "CSV",
   "limits": "Admins and users with Analytics permission can export office-wide data; other users export only their own. Availability depends on the plan",
   "source_ids": [
    "s23",
    "s24",
    "s25"
   ]
  },
  {
   "data": "Call recordings",
   "how": "In the Dialpad inbox (Recordings tab) or Conversation History, open the options menu (three vertical dots) next to the call and select Download",
   "format": "MP3",
   "limits": null,
   "source_ids": [
    "s26",
    "s27"
   ]
  }
 ],
 "after_cancel": {
  "access_until": null,
  "data_kept": "On termination, all information associated with the account is deleted or destroyed under Dialpad's Privacy Policy. A Dialpad Meetings account downgraded to Free keeps its call logs and recordings",
  "you_lose": [
   "Numbers you haven't ported out: Dialpad says not to cancel until a port-out is complete",
   "Unused calling credits and international calling credits, which expire on the termination date",
   "Account information, which is deleted after termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Port numbers out first: get a port-out PIN at dialpad.com/portout, and don't cancel until the new provider has ported the numbers in",
   "Porting a number out does not cancel the Dialpad account",
   "Dialpad's Terms renew every plan's term automatically unless customer service gets notice of non-renewal at least 30 days before the term ends: for an annual plan, contact the Customer Success Team well ahead",
   "Dialpad charges for all purchased licenses, even inactive and unassigned ones: remove licenses you don't need",
   "Dialpad Meetings is cancelled separately, from the Meetings dashboard's Account menu",
   "Refunds only for a cancellation within 3 days of the card charge"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account",
   "title": "Cancel Your Dialpad Account",
   "publisher": "vendor",
   "quote": "If you are on a month-to-month plan and have 10 licenses or less, you can manage your cancellation directly in your Dialpad Admin Settings under Billing Summary.",
   "supports": "who can cancel online, and where"
  },
  {
   "id": "s2",
   "url": "https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account",
   "title": "Cancel Your Dialpad Account",
   "publisher": "vendor",
   "quote": "As long as you are still in your free trial, you can cancel it from the Billing Summary page in your Admin Settings.",
   "supports": "cancelling a free trial"
  },
  {
   "id": "s3",
   "url": "https://help.dialpad.com/docs/view-your-dialpad-billing-summary",
   "title": "View Your Dialpad Billing Summary",
   "publisher": "vendor",
   "quote": "To access your Billing Summary, go to your Dialpad Admin Settings.",
   "supports": "how to reach Billing Summary (then Billing, Billing Summary)"
  },
  {
   "id": "s4",
   "url": "https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs",
   "title": "Dialpad Cancellation and Refund FAQs",
   "publisher": "vendor",
   "quote": "Upon cancellation of your Account, for any reason, all unused calling credits and international calling credits shall expire on the termination date.",
   "supports": "credits expire on cancellation"
  },
  {
   "id": "s5",
   "url": "https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs",
   "title": "Dialpad Cancellation and Refund FAQs",
   "publisher": "vendor",
   "quote": "Refunds, transfers or prorations are not available.",
   "supports": "no refunds"
  },
  {
   "id": "s6",
   "url": "https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs",
   "title": "Dialpad Cancellation and Refund FAQs",
   "publisher": "vendor",
   "quote": "If the cancellation is within 3 days of the transaction date for both monthly and annual billing on the credit card, a refund will be processed.",
   "supports": "the 3-day refund exception"
  },
  {
   "id": "s7",
   "url": "https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs",
   "title": "Dialpad Cancellation and Refund FAQs",
   "publisher": "vendor",
   "quote": "No, a refund will not be granted if the cancellation happened at 4+ days of your monthly billing cycle.",
   "supports": "no refund after 3 days"
  },
  {
   "id": "s8",
   "url": "https://help.dialpad.com/hc/en-us/articles/54832906456219-Port-Out-Dialpad-Numbers",
   "title": "Port Out Dialpad Numbers",
   "publisher": "vendor",
   "quote": "Do not cancel your Dialpad account until the port out is complete and your new service provider successfully ports in the number(s).",
   "supports": "port numbers out before cancelling"
  },
  {
   "id": "s9",
   "url": "https://help.dialpad.com/hc/en-us/articles/54920599156251-Cancel-Your-Dialpad-Account",
   "title": "Cancel Your Dialpad Account",
   "publisher": "vendor",
   "quote": "If you are on an Annual Plan or manage more than 10 licenses, our Customer Success Team is here to help you with the next steps.",
   "supports": "annual and larger accounts go through the Customer Success Team (customersuccessteam@dialpad.com)"
  },
  {
   "id": "s10",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "unless you notify Dialpad customer service of non-renewal at least thirty (30) days before the end of the then current Term.",
   "supports": "the 30-day non-renewal notice"
  },
  {
   "id": "s11",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "If you terminate the Services prior to the end of your Annual Term, you are responsible for all charges for any remaining time left on the Annual Term",
   "supports": "annual terms are owed in full"
  },
  {
   "id": "s12",
   "url": "https://help.dialpad.com/hc/en-us/articles/54926238981403-Dialpad-Cancellation-and-Refund-FAQs",
   "title": "Dialpad Cancellation and Refund FAQs",
   "publisher": "vendor",
   "quote": "Our Annual plans are heavily discounted to give you the best possible rate and therefore do not qualify for a refund.",
   "supports": "annual plans aren't refunded, and are discounted"
  },
  {
   "id": "s13",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "Unless otherwise agreed, all fees paid to Dialpad are non-refundable.",
   "supports": "fees are non-refundable"
  },
  {
   "id": "s14",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "From the Dialpad Meetings dashboard, open the Account menu",
   "supports": "where the Meetings cancel starts"
  },
  {
   "id": "s15",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the page and select Cancel my business plan or Delete my account",
   "supports": "the Meetings cancel step"
  },
  {
   "id": "s16",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "If you downgrade first, you'll maintain Dialpad Meetings Business features until the end of your billing cycle.",
   "supports": "when a Meetings downgrade takes effect"
  },
  {
   "id": "s17",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "Admins with six licenses or more must contact the Customer Care Team for assistance with cancellation.",
   "supports": "larger Meetings teams contact support"
  },
  {
   "id": "s18",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "Keep in mind that, once a Dialpad Meetings Business license is downgraded to a free account, all call logs and recordings remain on the account.",
   "supports": "Meetings data kept on the free plan"
  },
  {
   "id": "s19",
   "url": "https://help.dialpad.com/docs/manage-dialpad-license-billing",
   "title": "Manage Dialpad License Billing",
   "publisher": "vendor",
   "quote": "For companies who are not on a contracted (invoiced) plan, Office Admins can schedule license removals from their Admin Settings.",
   "supports": "who can remove licenses"
  },
  {
   "id": "s20",
   "url": "https://help.dialpad.com/docs/manage-dialpad-license-billing",
   "title": "Manage Dialpad License Billing",
   "publisher": "vendor",
   "quote": "Licenses scheduled for removal are removed at the end of the current billing cycle.",
   "supports": "when license removal takes effect"
  },
  {
   "id": "s21",
   "url": "https://help.dialpad.com/docs/manage-dialpad-license-billing",
   "title": "Manage Dialpad License Billing",
   "publisher": "vendor",
   "quote": "Remember, Dialpad charges for all purchased licenses, even if they're inactive and unassigned.",
   "supports": "inactive and unassigned licenses are still charged"
  },
  {
   "id": "s22",
   "url": "https://help.dialpad.com/hc/en-us/articles/54925748191259-Dialpad-Billing-FAQs",
   "title": "Dialpad Billing FAQs",
   "publisher": "vendor",
   "quote": "Of course. Contact our Customer Care Team for assistance.",
   "supports": "downgrading through the Customer Care Team"
  },
  {
   "id": "s23",
   "url": "https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls",
   "title": "Export Guide: Total Number of Calls",
   "publisher": "vendor",
   "quote": "Dialpad admins and users with Analytics permission can export office-wide data.",
   "supports": "who can export call logs"
  },
  {
   "id": "s24",
   "url": "https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls",
   "title": "Export Guide: Total Number of Calls",
   "publisher": "vendor",
   "quote": "You'll receive a download link with a CSV file containing the call logs.",
   "supports": "the export format and delivery"
  },
  {
   "id": "s25",
   "url": "https://help.dialpad.com/hc/en-us/articles/54911998578459-Export-Guide-Total-Number-of-Calls",
   "title": "Export Guide: Total Number of Calls",
   "publisher": "vendor",
   "quote": "Firstly, export your call logs by heading to your admin portal at Dialpad.com then, navigate to the Analytics section",
   "supports": "where the export starts"
  },
  {
   "id": "s26",
   "url": "https://help.dialpad.com/hc/en-us/articles/54748420739739-Record-a-Call",
   "title": "Record a Call",
   "publisher": "vendor",
   "quote": "Call recordings can be downloaded from your Dialpad inbox, and your Conversation History",
   "supports": "where recordings are downloaded"
  },
  {
   "id": "s27",
   "url": "https://help.dialpad.com/hc/en-us/articles/54748420739739-Record-a-Call",
   "title": "Record a Call",
   "publisher": "vendor",
   "quote": "Dialpad will launch your web browser to download the MP3 file.",
   "supports": "the recording format"
  },
  {
   "id": "s28",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "Upon termination of your Account, all information associated with your Account will be deleted or destroyed in accordance with Dialpad's Privacy Policy.",
   "supports": "data after termination"
  },
  {
   "id": "s29",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "You understand that porting your number out of your Account does not automatically terminate your Dialpad account.",
   "supports": "porting out doesn't cancel"
  },
  {
   "id": "s30",
   "url": "https://help.dialpad.com/hc/en-us/articles/54832906456219-Port-Out-Dialpad-Numbers",
   "title": "Port Out Dialpad Numbers",
   "publisher": "vendor",
   "quote": "To port out a Dialpad number, head to dialpad.com/portout",
   "supports": "where to get a port-out PIN"
  },
  {
   "id": "s31",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "For subscribers of monthly Services, you may cancel or terminate your use of the Services with or without cause at any time by contacting Dialpad customer service",
   "supports": "monthly plans can be cancelled any time"
  },
  {
   "id": "s32",
   "url": "https://help.dialpad.com/docs/cancel-a-meetings-account",
   "title": "Cancel a Meetings Account",
   "publisher": "vendor",
   "quote": "Once you've downgraded, you'll see an option to easily upgrade back to Dialpad Meetings Business.",
   "supports": "what confirms a Meetings downgrade"
  },
  {
   "id": "s33",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "including, without limitation, outstanding charges, unbilled charges, taxes, and fees, including any applicable disconnection fee",
   "supports": "what leaving an annual term early costs"
  },
  {
   "id": "s34",
   "url": "https://www.dialpad.com/legal/",
   "title": "Dialpad Terms of Service",
   "publisher": "vendor",
   "quote": "The Term for all Services will renew automatically for successive Terms of the same length without further action by or notice to you",
   "supports": "every plan's term renews automatically"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The Billing Summary cancel button, its confirmation screens and when service ends after a monthly cancellation are not documented",
   "The Terms' 30-day non-renewal notice is written for every plan, while the help center lets monthly plans cancel at any time in Billing Summary; how the two fit for monthly plans isn't explained",
   "How long account data is kept after termination isn't stated; the Terms defer to Dialpad's Privacy Policy",
   "No app-store or reseller billing is documented in Dialpad's help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel article, refund FAQs, Billing Summary, Meetings, port-out and license pages and the Terms: steps, who can cancel, the Customer Success email, the 30-day notice and the 3-day refund are confirmed",
    "Annual route: added the 3-day card refund, which the FAQ applies to annual billing too (s6), and the disconnection fee and other charges the Terms list for leaving early (s33)",
    "Fixed a truncated quote: Dialpad charges for licenses even if they're inactive and unassigned (s21)",
    "Meetings: sourced the upgrade-back option that confirms a downgrade (s32)",
    "Export: re-read the call-log export guide and call-recording article; CSV call logs and MP3 recordings are confirmed",
    "The Terms renew every plan's term unless notice is given 30 days ahead (s34): tip reworded, and the mismatch with monthly self-serve cancelling noted"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/dialpad",
 "json": "https://stackcut.io/exits/dialpad.json",
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
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   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "dialpad--direct-web--r1",
    "channel": "direct_web",
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   {
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     "next_check_on": "2026-11-04"
    }
   },
   {
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  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}