How to cancel Jumpshare

Before you cancel

Export first

• All workspace activity data, including all members' activity: As a workspace admin, go to Settings, then Workspace, open the Data tab, click the blue Download CSV button, enter your password, choose what to export, then click Download your Data (CSV). Only workspace admins can export. The help article gives no plan limit or deadline. support.jumpshare.com

What happens to your data

The account moves to Basic. The help center says Basic accounts are disabled and their data erased after 12 months of inactivity; the terms let Jumpshare suspend or terminate free accounts inactive for 6 consecutive months. Deleting a workspace or account removes its data at once.

What you lose

• Paid-plan features, and storage above the lower plan's allowance, so back up files before downgrading
• On a cancelled Business plan, all team members are moved to Basic automatically
• A deleted workspace, with its data and members, cannot be recovered

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Basic plan is free, with a 25 uploads limit jumpshare.com
• Cheaper plan Move from Business ($16 / user / month on the pricing page) to Plus ($12 / user / month) jumpshare.com
• Pay yearly Annual billing shows a 20% OFF badge on the pricing page jumpshare.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Downgrading to free stops the paid plan without deleting the workspace
• Deleting a workspace is permanent and only its owner can do it; the flow asks again whether you want to Change your Subscription instead
• Back up files before downgrading, because the free plan has less storage
• Paid Business and Plus accounts stay active only while the subscription payment is active

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/jumpshare.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Jumpshare pricing Absolutely! You can move between plans or cancel the plan anytime during your subscription period. (you can cancel any time during the subscription period)
2. Jumpshare pricing 25 uploads limit (the free Basic plan's upload limit)
3. Jumpshare pricing $12 / user / month (the Plus price per user)
4. Jumpshare pricing 20% OFF (the annual billing discount badge)
5. How do I cancel my subscription? After clicking the Downgrade to free button, you'll be asked whether you want to downgrade immediately or at the end of your subscription period. (the Downgrade to free button and the choice of when the downgrade happens)
6. How do I cancel my subscription? Choose your preferred option and confirm by clicking the Downgrade button. (the final Downgrade confirmation)
7. Jumpshare terms Jumpshare does not offer refunds. (the refund policy in the terms)
8. Where do I find account and billing information? Even then, you'll be able to access all your paid features for the remainder of the billing cycle. (paid features continue after a downgrade, until the end of the billing cycle)
9. How do I switch to a different plan? Open the Jumpshare web app and click on Settings on the bottom left of the window (where the plan change starts)
10. How do I switch to a different plan? Select Workspace and then click on the Billing tab. (the Workspace and Billing steps)
11. How do I switch to a different plan? Scroll to the section titled Your Plus/Business Account, and then click on Change Plan (the Change Plan step)
12. How do I switch to a different plan? but users will have to back up files before downgrading to not lose them due to lesser storage options in their new plans. (back up files before downgrading, because of lower storage)
13. How do I switch to a different plan? All team members are downgraded to the Basic plan automatically. (team members on a cancelled Business plan move to Basic)
14. How do I cancel my subscription? On the web app, go to Settings, and then Workspace. (where workspace deletion starts)
15. How do I cancel my subscription? Head to the General tab, and scroll down till you get to the Delete Workspace section. (the General tab and the Delete Workspace section)
16. How do I cancel my subscription? you will be asked again whether you want to Change your Subscription instead. (the prompt that offers a subscription change before deletion)
17. How do I cancel my subscription? Click on the red Delete Workspace button, and confirm it. (the final confirmation step)
18. How do I cancel my subscription? Only the owner of the workspace can perform this action. (who can delete a workspace)
19. How do I cancel my subscription? This action cannot be undone. (workspace deletion is permanent)
20. How do I cancel my subscription? data and the members in it will be deleted (what deleting a workspace removes)
21. How do I cancel my subscription? Click on Settings at the bottom left corner and select Personal. (where the personal account deletion starts)
22. How do I cancel my subscription? Scroll to the bottom where you'll find a red Delete Account button. (the Delete Account button)
23. How do I cancel my subscription? Confirm your choice, and your account and data will be deleted from Jumpshare. (what confirming the account deletion does)
24. How do I cancel my subscription? If you're a Basic user, your account will get disabled and your data erased after 12 months of inactivity. (Basic accounts are erased after 12 months of inactivity)
25. How can I Export my data from Jumpshare Go to Settings, and click on Workspace. (where the export starts)
26. How can I Export my data from Jumpshare Head to the Data tab. (the Data tab)
27. How can I Export my data from Jumpshare Click on the blue Download CSV button. (the CSV download button)
28. How can I Export my data from Jumpshare Click on Download your Data to begin downloading data in CSV format (the final export step and the CSV format)
29. How can I Export my data from Jumpshare export all your workspace activity data, including all workspace members' activity in CSV format (what the export contains)
30. How can I Export my data from Jumpshare as an admin of the workspace (who can export)
31. How do I cancel my subscription? Click on the Billing section and then select the Change Plan button. (the Billing and Change Plan steps of the cancel flow)
32. How do I cancel my subscription? You will be redirected to the pricing page, where you can choose the option to downgrade to the free plan. (Change Plan opens the pricing page with the free-plan option)
33. How do I cancel my subscription? We do not offer refunds. (no refunds, per the help center)
34. How do I cancel my subscription? choose to cancel your Jumpshare subscription immediately or keep your subscription until the next renewal date (cancel now or keep the subscription until renewal)
35. How do I cancel my subscription? If you just want to downgrade, click on Change Subscription and choose your preferred plan from the Plans & Pricing page. (downgrading instead of deleting the account)
36. Jumpshare pricing $16 / user / month (the Business price per user)
37. How can I Export my data from Jumpshare Jumpshare will ask for your password to proceed, for security. (the password step in the export)
38. How can I Export my data from Jumpshare You can select what data you'd like to export from the list. (choosing what to export)
39. Jumpshare terms we reserve the right to suspend and/or terminate your account if it has been inactive for 6 consecutive months. (the terms' inactivity rule for free accounts)
40. How do I cancel my subscription? As a Business or Plus user, your account will remain active forever as long as your subscription payment is active. (paid accounts stay active while payment is active)

Not confirmed yet

• The help pages do not say which workspace role can change or cancel a Plus or Business plan
• The help pages do not say what confirmation is sent after a plan change
• No notice period for cancelling a Plus or Business plan is documented
• Enterprise plans use a custom contract; how they are cancelled and their notice terms are not on Jumpshare's public pages
• The pricing page does not say whether the listed per-user prices are the monthly or the annual rate
• Student, nonprofit and other discount programs are not on the pricing page or the help pages
• Jumpshare's help center does not mention subscriptions bought through Apple or Google
• How to download uploaded files in bulk is not documented; the export article covers workspace activity data only

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).