{
 "id": "jumpshare",
 "name": "Jumpshare",
 "category": "communication",
 "website": "https://jumpshare.com",
 "domains": [
  "jumpshare.com",
  "support.jumpshare.com"
 ],
 "summary": "Cancel in the web app: Workspace settings, Billing, Change Plan, then Downgrade to free, now or at the end of the period. Jumpshare does not offer refunds. Back up files first: the free plan has less storage, and inactive free accounts are eventually erased.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Plus or Business plan",
   "applies_to": "Plus and Business subscriptions billed by Jumpshare, moved to the free Basic plan",
   "who": "The person who manages the workspace billing; the help article does not name a role",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Jumpshare web app, click Settings at the bottom left, and select Workspace",
     "expect": null
    },
    {
     "do": "Open the Billing tab and click Change Plan",
     "expect": "You are taken to the pricing page"
    },
    {
     "do": "Click Downgrade to free",
     "expect": "A choice to downgrade immediately or at the end of your subscription period"
    },
    {
     "do": "Choose your option and click the Downgrade button to confirm",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the help articles; check the plan shown on the Billing tab",
   "effective": "You choose: immediately, or at the end of the subscription period. If you downgrade at the end of the period, paid features stay for the rest of the billing cycle",
   "notice": null,
   "refund": "Jumpshare does not offer refunds; you can cancel immediately or keep the subscription until the next renewal date",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s31",
    "s32",
    "s5",
    "s6",
    "s33",
    "s8",
    "s7",
    "s34",
    "s1",
    "s12",
    "s13",
    "s41",
    "s24",
    "s40"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete the workspace",
   "applies_to": "Any workspace, including Plus and Business. Deleting it removes the workspace, its data and its members",
   "who": "Only the owner of the workspace",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "On the web app, go to Settings, then Workspace",
     "expect": "General"
    },
    {
     "do": "Open the General tab and scroll down to the Delete Workspace section",
     "expect": "Delete Workspace"
    },
    {
     "do": "Read the prompt, which asks again whether you want to Change your Subscription instead",
     "expect": null
    },
    {
     "do": "Click the red Delete Workspace button and confirm it",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the help article",
   "effective": "Immediate and permanent: the workspace and its data and members are deleted, and the help article says the action cannot be undone",
   "notice": null,
   "refund": "Jumpshare does not offer refunds.",
   "fees": null,
   "source_ids": [
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s7"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Delete a personal account",
   "applies_to": "Personal accounts, found under Settings, then Personal",
   "who": "The account holder; the help article does not name a role",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click Settings at the bottom left corner and select Personal",
     "expect": null
    },
    {
     "do": "Scroll to the bottom and click the red Delete Account button (to only downgrade, use Change Subscription instead)",
     "expect": null
    },
    {
     "do": "Confirm your choice",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the help article",
   "effective": "When you confirm, your account and data are deleted from Jumpshare",
   "notice": null,
   "refund": "Jumpshare does not offer refunds.",
   "fees": null,
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s35",
    "s7"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "The Basic plan is free, with a 25 uploads limit",
   "evidence": "documented",
   "source_ids": [
    "s2"
   ]
  },
  {
   "type": "downgrade",
   "what": "Move from Business ($16 / user / month on the pricing page) to Plus ($12 / user / month)",
   "evidence": "documented",
   "source_ids": [
    "s3",
    "s36"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing shows a 20% OFF badge on the pricing page",
   "evidence": "documented",
   "source_ids": [
    "s4"
   ]
  }
 ],
 "export": [
  {
   "data": "All workspace activity data, including all members' activity",
   "how": "As a workspace admin, go to Settings, then Workspace, open the Data tab, click the blue Download CSV button, enter your password, choose what to export, then click Download your Data",
   "format": "CSV",
   "limits": "Only workspace admins can export. The help article gives no plan limit or deadline.",
   "source_ids": [
    "s25",
    "s26",
    "s27",
    "s38",
    "s39",
    "s28",
    "s29",
    "s30"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Your choice when downgrading: immediately, or the end of the billing cycle, with paid features until then",
  "data_kept": "The account moves to Basic. The help center says Basic accounts are disabled and their data erased after 12 months of inactivity; the terms let Jumpshare suspend or terminate free accounts inactive for 6 consecutive months. Deleting a workspace or account removes its data at once",
  "you_lose": [
   "Paid-plan features, and storage above the lower plan's allowance, so back up files before downgrading",
   "On a cancelled Business plan, all team members are moved to Basic automatically",
   "A deleted workspace, with its data and members, cannot be recovered"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Downgrading to free stops the paid plan without deleting the workspace",
   "Deleting a workspace is permanent and only its owner can do it; the flow asks again whether you want to Change your Subscription instead",
   "Back up files before downgrading, because the free plan has less storage",
   "Paid Business and Plus accounts stay active only while the subscription payment is active"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://jumpshare.com/pricing",
   "title": "Jumpshare pricing",
   "publisher": "vendor",
   "quote": "Absolutely! You can move between plans or cancel the plan anytime during your subscription period.",
   "supports": "you can cancel any time during the subscription period"
  },
  {
   "id": "s2",
   "url": "https://jumpshare.com/pricing",
   "title": "Jumpshare pricing",
   "publisher": "vendor",
   "quote": "25 uploads limit",
   "supports": "the free Basic plan's upload limit"
  },
  {
   "id": "s3",
   "url": "https://jumpshare.com/pricing",
   "title": "Jumpshare pricing",
   "publisher": "vendor",
   "quote": "$12 / user / month",
   "supports": "the Plus price per user"
  },
  {
   "id": "s4",
   "url": "https://jumpshare.com/pricing",
   "title": "Jumpshare pricing",
   "publisher": "vendor",
   "quote": "20% OFF",
   "supports": "the annual billing discount badge"
  },
  {
   "id": "s5",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "After clicking the Downgrade to free button, you'll be asked whether you want to downgrade immediately or at the end of your subscription period.",
   "supports": "the Downgrade to free button and the choice of when the downgrade happens"
  },
  {
   "id": "s6",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Choose your preferred option and confirm by clicking the Downgrade button.",
   "supports": "the final Downgrade confirmation"
  },
  {
   "id": "s7",
   "url": "https://jumpshare.com/terms",
   "title": "Jumpshare terms",
   "publisher": "vendor",
   "quote": "Jumpshare does not offer refunds.",
   "supports": "the refund policy in the terms"
  },
  {
   "id": "s8",
   "url": "https://support.jumpshare.com/article/191-where-do-i-find-account-and-billing-information",
   "title": "Where do I find account and billing information?",
   "publisher": "vendor",
   "quote": "Even then, you'll be able to access all your paid features for the remainder of the billing cycle.",
   "supports": "paid features continue after a downgrade, until the end of the billing cycle"
  },
  {
   "id": "s9",
   "url": "https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan",
   "title": "How do I switch to a different plan?",
   "publisher": "vendor",
   "quote": "Open the Jumpshare web app and click on Settings on the bottom left of the window",
   "supports": "where the plan change starts"
  },
  {
   "id": "s10",
   "url": "https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan",
   "title": "How do I switch to a different plan?",
   "publisher": "vendor",
   "quote": "Select Workspace and then click on the Billing tab.",
   "supports": "the Workspace and Billing steps"
  },
  {
   "id": "s11",
   "url": "https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan",
   "title": "How do I switch to a different plan?",
   "publisher": "vendor",
   "quote": "Scroll to the section titled Your Plus/Business Account, and then click on Change Plan",
   "supports": "the Change Plan step"
  },
  {
   "id": "s12",
   "url": "https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan",
   "title": "How do I switch to a different plan?",
   "publisher": "vendor",
   "quote": "but users will have to back up files before downgrading to not lose them due to lesser storage options in their new plans.",
   "supports": "back up files before downgrading, because of lower storage"
  },
  {
   "id": "s13",
   "url": "https://support.jumpshare.com/article/192-how-do-i-switch-to-a-different-plan",
   "title": "How do I switch to a different plan?",
   "publisher": "vendor",
   "quote": "All team members are downgraded to the Basic plan automatically.",
   "supports": "team members on a cancelled Business plan move to Basic"
  },
  {
   "id": "s14",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "On the web app, go to Settings, and then Workspace.",
   "supports": "where workspace deletion starts"
  },
  {
   "id": "s15",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Head to the General tab, and scroll down till you get to the Delete Workspace section.",
   "supports": "the General tab and the Delete Workspace section"
  },
  {
   "id": "s16",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "you will be asked again whether you want to Change your Subscription instead.",
   "supports": "the prompt that offers a subscription change before deletion"
  },
  {
   "id": "s17",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on the red Delete Workspace button, and confirm it.",
   "supports": "the final confirmation step"
  },
  {
   "id": "s18",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Only the owner of the workspace can perform this action.",
   "supports": "who can delete a workspace"
  },
  {
   "id": "s19",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "This action cannot be undone.",
   "supports": "workspace deletion is permanent"
  },
  {
   "id": "s20",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "data and the members in it will be deleted",
   "supports": "what deleting a workspace removes"
  },
  {
   "id": "s21",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on Settings at the bottom left corner and select Personal.",
   "supports": "where the personal account deletion starts"
  },
  {
   "id": "s22",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Scroll to the bottom where you'll find a red Delete Account button.",
   "supports": "the Delete Account button"
  },
  {
   "id": "s23",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Confirm your choice, and your account and data will be deleted from Jumpshare.",
   "supports": "what confirming the account deletion does"
  },
  {
   "id": "s24",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you're a Basic user, your account will get disabled and your data erased after 12 months of inactivity.",
   "supports": "Basic accounts are erased after 12 months of inactivity"
  },
  {
   "id": "s25",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "Go to Settings, and click on Workspace.",
   "supports": "where the export starts"
  },
  {
   "id": "s26",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "Head to the Data tab.",
   "supports": "the Data tab"
  },
  {
   "id": "s27",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "Click on the blue Download CSV button.",
   "supports": "the CSV download button"
  },
  {
   "id": "s28",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "Click on Download your Data to begin downloading data in CSV format",
   "supports": "the final export step and the CSV format"
  },
  {
   "id": "s29",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "export all your workspace activity data, including all workspace members' activity in CSV format",
   "supports": "what the export contains"
  },
  {
   "id": "s30",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "as an admin of the workspace",
   "supports": "who can export"
  },
  {
   "id": "s31",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on the Billing section and then select the Change Plan button.",
   "supports": "the Billing and Change Plan steps of the cancel flow"
  },
  {
   "id": "s32",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "You will be redirected to the pricing page, where you can choose the option to downgrade to the free plan.",
   "supports": "Change Plan opens the pricing page with the free-plan option"
  },
  {
   "id": "s33",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "We do not offer refunds.",
   "supports": "no refunds, per the help center"
  },
  {
   "id": "s34",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "choose to cancel your Jumpshare subscription immediately or keep your subscription until the next renewal date",
   "supports": "cancel now or keep the subscription until renewal"
  },
  {
   "id": "s35",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you just want to downgrade, click on Change Subscription and choose your preferred plan from the Plans & Pricing page.",
   "supports": "downgrading instead of deleting the account"
  },
  {
   "id": "s36",
   "url": "https://jumpshare.com/pricing",
   "title": "Jumpshare pricing",
   "publisher": "vendor",
   "quote": "$16 / user / month",
   "supports": "the Business price per user"
  },
  {
   "id": "s38",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "Jumpshare will ask for your password to proceed, for security.",
   "supports": "the password step in the export"
  },
  {
   "id": "s39",
   "url": "https://support.jumpshare.com/article/223-how-can-i-export-my-data-from-jumpshare",
   "title": "How can I Export my data from Jumpshare",
   "publisher": "vendor",
   "quote": "You can select what data you'd like to export from the list.",
   "supports": "choosing what to export"
  },
  {
   "id": "s40",
   "url": "https://jumpshare.com/terms",
   "title": "Jumpshare terms",
   "publisher": "vendor",
   "quote": "we reserve the right to suspend and/or terminate your account if it has been inactive for 6 consecutive months.",
   "supports": "the terms' inactivity rule for free accounts"
  },
  {
   "id": "s41",
   "url": "https://support.jumpshare.com/article/193-how-do-i-cancel-my-subscription",
   "title": "How do I cancel my subscription?",
   "publisher": "vendor",
   "quote": "As a Business or Plus user, your account will remain active forever as long as your subscription payment is active.",
   "supports": "paid accounts stay active while payment is active"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The help pages do not say which workspace role can change or cancel a Plus or Business plan",
   "The help pages do not say what confirmation is sent after a plan change",
   "No notice period for cancelling a Plus or Business plan is documented",
   "Enterprise plans use a custom contract; how they are cancelled and their notice terms are not on Jumpshare's public pages",
   "The pricing page does not say whether the listed per-user prices are the monthly or the annual rate",
   "Student, nonprofit and other discount programs are not on the pricing page or the help pages",
   "Jumpshare's help center does not mention subscriptions bought through Apple or Google",
   "How to download uploaded files in bulk is not documented; the export article covers workspace activity data only"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Rewrote the cancel steps to follow the cancel article: Billing, Change Plan, the pricing page, Downgrade to free, then the Downgrade button",
    "Added the help center's own no-refund wording and its option to cancel now or keep the plan until the renewal date",
    "Added that the terms allow ending free accounts after 6 months of inactivity, next to the help center's 12 months",
    "Added the Business price and the password and selection steps of the data export",
    "No App Store, Google Play or reseller billing is documented in Jumpshare's Billing & Plans articles"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/jumpshare",
 "json": "https://stackcut.io/exits/jumpshare.json",
 "evidence": {
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  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
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  "routes": [
   {
    "route_id": "jumpshare--direct-web--r1",
    "channel": "direct_web",
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   },
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}