Business software · Meetings and communication

How to cancel Livestorm

Admins or the workspace owner cancel under Billing, then Manage plan, then Cancel plan; Pro drops to Livestorm Free. Annual plans need 90 days' notice before the anniversary date and can't end early, except to switch providers for 50% of the annual fee. Event data is deleted 15 to 30 days later.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Go to the Billing section under your account settings.
  • When it ends: Pro moves to Livestorm Free: you keep access to your account and events with a limited view of your data and statistics. Event data is deleted 15 days after the cancellation takes effect (30 days on attendee-based pricing)..
  • Contract notice: Ninety (90) days prior to the anniversary date of the subscription. How to give notice
  • Before you go: export Event data: events, sessions, registrations and recordings. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Event data: events, sessions, registrations and recordings: Back it up beforehand, before the deletion date; the help article does not describe the steps. Must be done before the deletion date: 15 days after cancelling takes effect, or 30 days on the attendee-based pricing support.livestorm.co
  • Your personal data held by Livestorm: Ask Livestorm for a copy: the Privacy Policy says you may request your data in a structured, commonly used and machine-readable format (Structured, commonly used, machine-readable format). The Privacy Policy describes a request, not a self-serve download livestorm.co

What happens to your data

Event data (events, sessions, registrations and recordings) is deleted 15 days after the cancellation takes effect, or 30 days on the attendee-based pricing.

What you lose

  • Event data after the deletion date; back it up or resubscribe before then
  • Unused attendee credits, which are forfeited without refund
  • Team members, integrations and workspace settings, if you also delete the workspace

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

In the app: Billing, then Manage plan

Online, self-serve Pro plans and legacy monthly plans billed by Livestorm (the Terms say legacy monthly plans are cancelled through the account). Who can cancel: Only admins and the workspace owner.

  1. Go to the Billing section under your account settingsYou should see: Manage plan
  2. Click Manage planYou should see: Cancel plan
  3. Click Cancel plan in the side panel that opens with your plan's details
  4. Check the box to confirm you understand what cancelling entails, and choose your reason for cancellingYou should see: Proceed cancellation
  5. Click Proceed cancellation
  6. Follow the instructions for the final confirmation and click Cancel plan
Access ends
Pro moves to Livestorm Free: you keep access to your account and events with a limited view of your data and statistics. Event data is deleted 15 days after the cancellation takes effect (30 days on attendee-based pricing).
Notice
Cancel before your renewal date or you'll be charged again. Annual subscriptions under the Terms of Sale need 90 days' notice before the anniversary date (see the contract route).
Refunds
No refund if you cancel after your renewal date; the Terms say no reimbursement is due for amounts already paid on legacy monthly plans.
Source: support.livestorm.co livestorm.co

Annual and attendee-based plans (Terms)

Through sales Annual and multi-year subscriptions, including attendee-based pricing, under Livestorm's Terms of Sale; an Order Form may say otherwise. Who can cancel: The client that subscribed.

  1. Find the anniversary date of your subscription
  2. Send Livestorm notice of termination at least 90 days before that anniversary date (public-law clients must send it by registered letter with acknowledgment of receipt)
Access ends
The subscription can't be ended before the initial term expires, and attendee-based plans are a firm, non-cancellable annual term; without notice it renews for the same length of term
Notice
Ninety (90) days prior to the anniversary date of the subscription
Refunds
No refund for unused credits, early termination, or reduced usage during the subscription term
Fees
The Terms allow early termination to switch to another provider and retrieve your data, for a fixed fee of 50% of the annual subscription amount
Open the page
Source: livestorm.co

Questions people ask

Can I get a refund if I cancel Livestorm?

In the app: Billing, then Manage plan: No refund if you cancel after your renewal date; the Terms say no reimbursement is due for amounts already paid on legacy monthly plans. Annual and attendee-based plans (Terms): No refund for unused credits, early termination, or reduced usage during the subscription term.

Source: livestorm.co support.livestorm.co

If I cancel Livestorm, when does my access end?

In the app: Billing, then Manage plan: Pro moves to Livestorm Free: you keep access to your account and events with a limited view of your data and statistics. Event data is deleted 15 days after the cancellation takes effect (30 days on attendee-based pricing). Annual and attendee-based plans (Terms): The subscription can't be ended before the initial term expires, and attendee-based plans are a firm, non-cancellable annual term; without notice it renews for the same length of term.

Source: support.livestorm.co livestorm.co

Is there a fee to cancel Livestorm?

Annual and attendee-based plans (Terms): The Terms allow early termination to switch to another provider and retrieve your data, for a fixed fee of 50% of the annual subscription amount.

Source: livestorm.co

How long before renewal do I need to cancel Livestorm?

In the app: Billing, then Manage plan: Cancel before your renewal date or you'll be charged again. Annual subscriptions under the Terms of Sale need 90 days' notice before the anniversary date (see the contract route). Annual and attendee-based plans (Terms): Ninety (90) days prior to the anniversary date of the subscription.

Source: support.livestorm.co livestorm.co

What happens to my data when I cancel Livestorm?

Event data (events, sessions, registrations and recordings) is deleted 15 days after the cancellation takes effect, or 30 days on the attendee-based pricing.

Source: support.livestorm.co

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Move to the Livestorm Free plan instead of cancelling outright; events on Free are capped at 30 minutes support.livestorm.co support.livestorm.co
  • Cheaper plan Lower your Pro plan's limits in Billing under Manage plan; downgrades take effect at the end of the current billing period, and the Terms allow no downgrades mid-cycle support.livestorm.co livestorm.co

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: Before Proceed cancellation, the flow asks you to check a box acknowledging what cancelling entails and to choose a reason
  • Only admins and the workspace owner can cancel
  • Cancel before the renewal date: there is no refund after it
  • There's no pause feature; Reactivate plan undoes a cancellation
  • Deleting the workspace is a separate step; as long as the workspace exists, team members, integrations and settings are kept
  • Back up event data before the deletion date, or resubscribe before it, to keep it
  • New monthly or yearly plans are no longer sold under the active contact billing model

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/livestorm.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Manage Your Subscription Only admins and the workspace owner can cancel a subscription. (who can cancel)
  2. Manage Your Subscription Go to the Billing section under your account settings. (where the flow starts)
  3. Manage Your Subscription Click on Manage plan. (the second step)
  4. Manage Your Subscription Click on Cancel plan from the side panel that opens with all of your plan's details. (the third step)
  5. Manage Your Subscription Click on Proceed cancellation. (the fourth step)
  6. Manage Your Subscription Follow the instructions for the final confirmation and click on Cancel plan. (the final confirmation)
  7. Manage Your Subscription Don't forget to cancel your subscription before your renewal date if you don't want to be charged again. (the renewal timing)
  8. Manage Your Subscription you will not be refunded if you cancel your plan after your renewal date. (the refund rule)
  9. Manage Your Subscription your event data (events, sessions, registrations and recordings) is deleted 15 days after the cancellation takes effect (what is deleted after cancelling, and when)
  10. Manage Your Subscription 30 days on the attendee-based pricing (the longer 30-day deletion window on attendee-based pricing)
  11. Manage Your Subscription If you cancel your Livestorm Pro plan, you will be downgraded to Livestorm Free. (what Pro becomes after cancelling)
  12. Manage Your Subscription As long as you do not delete your workspace, we will keep: (that team members, integrations and settings are kept only while the workspace exists)
  13. Pricing - Attendee Based Maximum event duration: 30 minutes (the Free plan limit on event length)
  14. Terms of Sale (General Conditions of Sale) The notice period for termination of the subscription is ninety (90) days prior to the anniversary date of the subscription. (the notice period for annual subscriptions)
  15. Terms of Sale (General Conditions of Sale) The subscription may not be terminated by the Client before the expiry of the Initial Term. (no early termination during the initial term)
  16. Terms of Sale (General Conditions of Sale) Upon expiry of the Initial Term, the subscription shall automatically renew for successive renewal terms of the same duration as the Initial Term. (automatic renewal)
  17. Terms of Sale (General Conditions of Sale) no refund shall be due for unused Credits, early termination, or reduced usage during the subscription term. (no refund on early termination or unused credits)
  18. Terms of Sale (General Conditions of Sale) Unused Credits are forfeited without refund or compensation. (unused attendee credits are lost)
  19. Privacy Policy you may request to receive your Data in a structured, commonly used and machine-readable format. (the right to ask for a copy of your personal data)
  20. Manage Your Subscription Back it up beforehand, or resubscribe before that date to keep it. (backing up event data before the deletion date)
  21. Manage Your Subscription Check the box to make sure you understand what it entails. (the acknowledgement checkbox in the cancel flow)
  22. Manage Your Subscription Choose the reason that you are canceling your subscription. (the cancel flow asks for a reason)
  23. Manage Your Subscription If you just wanted to pause your plan or if you've changed your mind, you can always click on Reactivate plan. (undoing a cancellation)
  24. Manage Your Subscription You will still have access to your account and events but with a limited view of your data/statistics. (access after cancelling)
  25. Manage Your Subscription New monthly or yearly plans are no longer available under the active contact billing model, (monthly and yearly plans are no longer sold to new customers)
  26. Manage Your Subscription Downgrades take effect at the end of the current billing period. (when a downgrade applies)
  27. Terms of Sale (General Conditions of Sale) Subscriptions under the Attendee-Based Pricing model are entered into for a firm, non-cancellable annual term. (attendee-based plans are a firm annual term)
  28. Terms of Sale (General Conditions of Sale) the Client may terminate the subscription to switch to another service provider and retrieve its data (early termination to switch providers)
  29. Terms of Sale (General Conditions of Sale) shall pay a fixed fee equal to 50% of the annual subscription amount (the fee for that early termination)
  30. Terms of Sale (General Conditions of Sale) can be cancelled by the Client through the Account (legacy monthly plans are cancelled in the account)
  31. Terms of Sale (General Conditions of Sale) No reimbursement is due for amounts already paid. (no refund on legacy monthly plans)
  32. Terms of Sale (General Conditions of Sale) Subscription changes are limited to upgrades only; no downgrades may be made mid-cycle. (no mid-cycle downgrades)
  33. Terms of Sale (General Conditions of Sale) sent by registered letter with acknowledgment of receipt (how public-law clients must send notice)

Not confirmed yet

  • The help article doesn't describe the steps for backing up event data, or the format it comes in
  • Livestorm doesn't say what confirmation email or status change follows cancelling
  • Whether a cancelled plan stops at once or at the end of the paid period isn't stated; the help article says to cancel before the renewal date
  • The Terms of Sale set 90 days' notice for annual plans but don't say how most customers must send it; the registered-letter method is written only for public-law clients
  • Startup, nonprofit or education discounts aren't on the pricing page
  • Enterprise contracts can have their own Order Form terms

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).