How to cancel Gather

Before you cancel

What happens to your data

After termination Gather may delete customer content but isn't required to. When a space is cancelled or deleted on request, Gather deletes its data within 30 days of the request.

What you lose

• Paid access for your team once the billing period ends; Gather has no free tier for 1.0 or 2.0
• Customer content in the space, which Gather may delete after termination

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Fewer seats Gather 2.0: remove members, then open Billing Dashboard, Manage billing, Update Seats and save a lower count. Removed seats become a credit toward your next invoice; seats can't go below the number of members. support.help.gather.town
• Pay yearly Annual billing is $12 per user per month, against $15 on monthly billing, per Gather's 2025 pricing update. support.gather.town
• Discount program Gather's Classic (1.0) help center says non-profit and educational spaces may get 30% off a monthly subscription; contact sales to see if your space qualifies. support.gather.town

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Check which Gather you pay for: Gather 2.0 is cancelled from the Billing Dashboard, Gather 1.0 from the Space Dashboard, and changes on one don't apply to the other.
• Only an Admin can cancel or change the subscription.
• Cancel before the renewal date: a renewal you didn't cancel first is non-refundable.
• The Terms also accept cancellation in writing to support@gather.town.
• Deleting your account is not the same as cancelling: associated spaces may stay accessible, especially if they have other admins.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/gather.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. Start and Manage Monthly or Annual Gather 1.0 Subscriptions To create or modify your subscription, you need to be an Admin of the space. (who can change the subscription)
2. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Click the Main Menu button (Gather logo) (the first step)
3. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Settings > Space > Advanced > Space Dashboard (the menu path to the Space Dashboard)
4. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Select the Plans & Billing tab (the billing tab)
5. Start and Manage Monthly or Annual Gather 1.0 Subscriptions find your subscription and click on Manage (finding the subscription)
6. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Click Cancel my subscription (the cancel button)
7. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Follow the prompts and click Continue with cancellation (the final confirmation)
8. Refund Policy Renewed subscriptions are also non-refundable if they were not canceled before the renewal date. (no refund on a renewal you did not cancel)
9. Gather Terms of Service said subscription shall auto-renew immediately upon the end date of the Term. (automatic renewal)
10. Gather Terms of Service such termination will take effect at the end of the then-current billing cycle. (when cancelling takes effect)
11. Gather Terms of Service Upon termination, Gather reserves the right (but incurs no obligation) to delete any Customer Content (Gather may delete content after termination)
12. Gather Terms of Service Gather will delete data associated with the Virtual Space within thirty (30) days of the request. (the deletion window for cancelled spaces)
13. Refund Policy changes, cancellations, and refunds on one platform do not automatically apply to the other. (Gather 1.0 and 2.0 are billed separately)
14. Delete Your Account Associated spaces may still be accessible, especially if there are other administrators for the space. (deleting the account does not remove shared spaces)
15. Discounts and Sponsorships For all other types of spaces, we offer a 15% discount for annual subscriptions. (the annual discount)
16. Discounts and Sponsorships you may be eligible for a 30% discount on a monthly subscription (the nonprofit and educational discount)
17. Discounts and Sponsorships To learn more and see if your space qualifies for a discount, contact our sales team. (how to apply)
18. Start & Manage Subscription Open the Main Menu and click Billing Dashboard (Gather 2.0: open the Billing Dashboard)
19. Start & Manage Subscription Select Manage Billing (Gather 2.0: Manage Billing)
20. Start & Manage Subscription Follow the prompts to Cancel plan (Gather 2.0: the cancel step)
21. Start & Manage Subscription When you cancel, your plan will remain active until the end of your current billing period. (Gather 2.0: when cancelling takes effect)
22. Start & Manage Subscription Click Update Seats (Gather 2.0: reducing seats)
23. Start & Manage Subscription The number of seats must be equal to or greater than the number of members in your workspace. (remove members before seats)
24. Start & Manage Subscription When you remove seats from a monthly or annual subscription, you’ll receive a credit toward your next invoice. (credit for removed seats)
25. User Roles & Permissions Start, modify, or cancel subscription and change payment methods. (the Admin permission to cancel)
26. Gather 2.0 Refund Policy Gather generally does not offer refunds for most subscription-related charges. (Gather 2.0 refunds)
27. Gather 2.0 Refund Policy Gather does not provide prorated refunds for unused time in an active billing cycle. (no prorated refunds)
28. Gather 2.0 Refund Policy Renewed subscriptions are non-refundable if they were not canceled before the renewal date. (renewals not cancelled in time)
29. Gather 2.0 Refund Policy please contact our support team at support@gather.town. (billing errors and questions)
30. Start and Manage Monthly or Annual Gather 1.0 Subscriptions Your subscription will stay active until the end of the billing cycle. (Gather 1.0: when cancelling takes effect)
31. Start and Manage Monthly or Annual Gather 1.0 Subscriptions No, we don't currently offer a refund for prepaid subscription fees. (Gather 1.0 refunds)
32. Gather Terms of Service Customer may terminate this Agreement by canceling the Services in writing to support@gather.town and such termination will take effect at the end of the then-current billing cycle. (cancelling in writing to support@gather.town)
33. Gather Terms of Service If Customer notifies Gather in writing of its request to cancel the renewal subscription prior to its auto-renewal date, then Customer subscription shall not be auto-renewed. (written notice stops auto-renewal)
34. Gather Terms of Service under no circumstances will Gather issue a refund for prepaid Services. (no refunds for prepaid services)
35. Gather Terms of Service Regardless of how this Agreement is terminated, Customer agrees to pay any outstanding balances (balances stay due)
36. Gather Terms of Service Gather Order Form (order-form commitments)
37. Gather Terms of Service minimum commitments (minimum commitments stay due)
38. Understanding Gather's pricing changes (2025) Pricing for both Gather 2.0 and Gather 1.0 will update to $15/user/month (monthly) or $12/user/month (annual). (monthly and annual prices)
39. Understanding Gather's pricing changes (2025) There will no longer be a free tier for Gather 1.0 or Gather 2.0. (no free tier)
40. Gather pricing Contact for custom quote (Custom plans are quoted by sales)

Not confirmed yet

• Gather's help center doesn't describe a confirmation screen or email after cancelling.
• What happens to a Gather 2.0 office and its data after the plan ends isn't described in the help center.
• Exporting space data or content before cancelling isn't described in Gather's help center.
• The non-profit and educational discount is described only in the Classic (1.0) help center; whether it applies to Gather 2.0 isn't stated.
• Gather's pricing page and its 2025 pricing article show different per-member prices; check the current price on the pricing page.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).