{
 "id": "gather",
 "name": "Gather",
 "category": "communication",
 "website": "https://gather.town",
 "domains": [
  "gather.town",
  "support.gather.town",
  "support.help.gather.town"
 ],
 "summary": "An Admin cancels Gather 2.0 from Main Menu, then Billing Dashboard, Manage Billing and Cancel plan (Gather 1.0 uses the Space Dashboard's Plans & Billing tab). The plan stays active to the end of the billing period. Cancel before renewal: prepaid fees and missed renewals aren't refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Gather 2.0 member plans",
   "applies_to": "Gather 2.0 monthly or annual subscriptions (billed per member), managed from the Billing Dashboard",
   "who": "An Admin of the office: Admins can start, modify or cancel the subscription; Members and Guests can't",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Main Menu and click Billing Dashboard",
     "expect": null
    },
    {
     "do": "Select Manage Billing",
     "expect": null
    },
    {
     "do": "Follow the prompts to Cancel plan",
     "expect": null
    }
   ],
   "confirm_by": "Not described in Gather's help center",
   "effective": "The plan stays active until the end of the current billing period.",
   "notice": "Cancel before the renewal date: a renewal that wasn't cancelled first is non-refundable.",
   "refund": "Gather generally doesn't refund subscription charges and gives no prorated refunds for unused time. For incorrect or duplicate charges, contact support@gather.town.",
   "fees": null,
   "source_ids": [
    "n8",
    "n1",
    "n2",
    "n3",
    "n4",
    "n9",
    "n10",
    "n11",
    "n12",
    "p2"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Gather 1.0 monthly or annual subscriptions",
   "applies_to": "Gather 1.0 (Classic) monthly and annual subscriptions, managed from the space. Gather 1.0 is billed separately from 2.0.",
   "who": "An Admin of the space",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Click the Main Menu button (the Gather logo), then choose Settings > Space > Advanced > Space Dashboard",
     "expect": null
    },
    {
     "do": "Select the Plans & Billing tab, find your subscription and click Manage",
     "expect": null
    },
    {
     "do": "Click Cancel my subscription",
     "expect": null
    },
    {
     "do": "Follow the prompts and click Continue with cancellation",
     "expect": null
    }
   ],
   "confirm_by": "Not described in Gather's help center",
   "effective": "The subscription stays active until the end of the billing cycle.",
   "notice": "Cancel before the renewal date: a renewal that wasn't cancelled first is non-refundable.",
   "refund": "Gather doesn't refund prepaid subscription fees.",
   "fees": null,
   "source_ids": [
    "g1",
    "g2",
    "g3",
    "g4",
    "g5",
    "g6",
    "g7",
    "g10",
    "g11",
    "g9",
    "p2"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Cancel in writing",
   "applies_to": "Any Gather subscription, as the Terms of Service allow",
   "who": "The customer that holds the subscription",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Email support@gather.town that you are cancelling the subscription, before its auto-renewal date",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the Terms",
   "effective": "At the end of the then-current billing cycle; a written request before the auto-renewal date stops the renewal.",
   "notice": "Before the auto-renewal date",
   "refund": "No refund for prepaid services.",
   "fees": null,
   "source_ids": [
    "t6",
    "t7",
    "t1",
    "t8"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Custom plans and order forms",
   "applies_to": "Custom plans quoted by Gather's sales team and subscriptions under a Gather Order Form",
   "who": "The customer that signed the order",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Send written cancellation to support@gather.town before the auto-renewal date",
     "expect": null
    },
    {
     "do": "Check your order form for any minimum commitment you still owe",
     "expect": null
    }
   ],
   "confirm_by": "Not described in the Terms",
   "effective": "At the end of the then-current billing cycle",
   "notice": "Before the auto-renewal date",
   "refund": "No refund for prepaid services. Outstanding balances, including minimum commitments under a Gather Order Form, stay payable however the agreement ends.",
   "fees": null,
   "source_ids": [
    "pr1",
    "t6",
    "t7",
    "t9",
    "t10",
    "t11",
    "t8"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Gather 2.0: remove members, then open Billing Dashboard, Manage billing, Update Seats and save a lower count. Removed seats become a credit toward your next invoice; seats can't go below the number of members.",
   "evidence": "documented",
   "source_ids": [
    "n5",
    "n6",
    "n7"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing is $12 per user per month, against $15 on monthly billing, per Gather's 2025 pricing update.",
   "evidence": "documented",
   "source_ids": [
    "pc1"
   ]
  },
  {
   "type": "discount_program",
   "what": "Gather's Classic (1.0) help center says non-profit and educational spaces may get 30% off a monthly subscription; contact sales to see if your space qualifies.",
   "evidence": "documented",
   "source_ids": [
    "x2",
    "x3"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current billing period",
  "data_kept": "After termination Gather may delete customer content but isn't required to. When a space is cancelled or deleted on request, Gather deletes its data within 30 days of the request.",
  "you_lose": [
   "Paid access for your team once the billing period ends; Gather has no free tier for 1.0 or 2.0",
   "Customer content in the space, which Gather may delete after termination"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check which Gather you pay for: Gather 2.0 is cancelled from the Billing Dashboard, Gather 1.0 from the Space Dashboard, and changes on one don't apply to the other.",
   "Only an Admin can cancel or change the subscription.",
   "Cancel before the renewal date: a renewal you didn't cancel first is non-refundable.",
   "The Terms also accept cancellation in writing to support@gather.town.",
   "Deleting your account is not the same as cancelling: associated spaces may stay accessible, especially if they have other admins."
  ]
 },
 "sources": [
  {
   "id": "g1",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "To create or modify your subscription, you need to be an Admin of the space.",
   "supports": "who can change the subscription"
  },
  {
   "id": "g2",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Click the Main Menu button (Gather logo)",
   "supports": "the first step"
  },
  {
   "id": "g3",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Settings > Space > Advanced > Space Dashboard",
   "supports": "the menu path to the Space Dashboard"
  },
  {
   "id": "g4",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Select the Plans & Billing tab",
   "supports": "the billing tab"
  },
  {
   "id": "g5",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "find your subscription and click on Manage",
   "supports": "finding the subscription"
  },
  {
   "id": "g6",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Click Cancel my subscription",
   "supports": "the cancel button"
  },
  {
   "id": "g7",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Follow the prompts and click Continue with cancellation",
   "supports": "the final confirmation"
  },
  {
   "id": "g9",
   "url": "https://support.gather.town/articles/8014157780-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "Renewed subscriptions are also non-refundable if they were not canceled before the renewal date.",
   "supports": "no refund on a renewal you did not cancel"
  },
  {
   "id": "t1",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "said subscription shall auto-renew immediately upon the end date of the Term.",
   "supports": "automatic renewal"
  },
  {
   "id": "t3",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "such termination will take effect at the end of the then-current billing cycle.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "t4",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "Upon termination, Gather reserves the right (but incurs no obligation) to delete any Customer Content",
   "supports": "Gather may delete content after termination"
  },
  {
   "id": "t5",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "Gather will delete data associated with the Virtual Space within thirty (30) days of the request.",
   "supports": "the deletion window for cancelled spaces"
  },
  {
   "id": "p2",
   "url": "https://support.gather.town/articles/8014157780-refund-policy",
   "title": "Refund Policy",
   "publisher": "vendor",
   "quote": "changes, cancellations, and refunds on one platform do not automatically apply to the other.",
   "supports": "Gather 1.0 and 2.0 are billed separately"
  },
  {
   "id": "d3",
   "url": "https://support.gather.town/articles/6893786325-delete-your-account",
   "title": "Delete Your Account",
   "publisher": "vendor",
   "quote": "Associated spaces may still be accessible, especially if there are other administrators for the space.",
   "supports": "deleting the account does not remove shared spaces"
  },
  {
   "id": "x1",
   "url": "https://support.gather.town/articles/2244523252-discounts-and-sponsorships",
   "title": "Discounts and Sponsorships",
   "publisher": "vendor",
   "quote": "For all other types of spaces, we offer a 15% discount for annual subscriptions.",
   "supports": "the annual discount"
  },
  {
   "id": "x2",
   "url": "https://support.gather.town/articles/2244523252-discounts-and-sponsorships",
   "title": "Discounts and Sponsorships",
   "publisher": "vendor",
   "quote": "you may be eligible for a 30% discount on a monthly subscription",
   "supports": "the nonprofit and educational discount"
  },
  {
   "id": "x3",
   "url": "https://support.gather.town/articles/2244523252-discounts-and-sponsorships",
   "title": "Discounts and Sponsorships",
   "publisher": "vendor",
   "quote": "To learn more and see if your space qualifies for a discount, contact our sales team.",
   "supports": "how to apply"
  },
  {
   "id": "n1",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "Open the Main Menu and click Billing Dashboard",
   "supports": "Gather 2.0: open the Billing Dashboard"
  },
  {
   "id": "n2",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "Select Manage Billing",
   "supports": "Gather 2.0: Manage Billing"
  },
  {
   "id": "n3",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "Follow the prompts to Cancel plan",
   "supports": "Gather 2.0: the cancel step"
  },
  {
   "id": "n4",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "When you cancel, your plan will remain active until the end of your current billing period.",
   "supports": "Gather 2.0: when cancelling takes effect"
  },
  {
   "id": "n5",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "Click Update Seats",
   "supports": "Gather 2.0: reducing seats"
  },
  {
   "id": "n6",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "The number of seats must be equal to or greater than the number of members in your workspace.",
   "supports": "remove members before seats"
  },
  {
   "id": "n7",
   "url": "https://support.help.gather.town/articles/4876514502-start-manage-subscription",
   "title": "Start & Manage Subscription",
   "publisher": "vendor",
   "quote": "When you remove seats from a monthly or annual subscription, you’ll receive a credit toward your next invoice.",
   "supports": "credit for removed seats"
  },
  {
   "id": "n8",
   "url": "https://support.help.gather.town/articles/3935502038-user-roles-permissions",
   "title": "User Roles & Permissions",
   "publisher": "vendor",
   "quote": "Start, modify, or cancel subscription and change payment methods.",
   "supports": "the Admin permission to cancel"
  },
  {
   "id": "n9",
   "url": "https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy",
   "title": "Gather 2.0 Refund Policy",
   "publisher": "vendor",
   "quote": "Gather generally does not offer refunds for most subscription-related charges.",
   "supports": "Gather 2.0 refunds"
  },
  {
   "id": "n10",
   "url": "https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy",
   "title": "Gather 2.0 Refund Policy",
   "publisher": "vendor",
   "quote": "Gather does not provide prorated refunds for unused time in an active billing cycle.",
   "supports": "no prorated refunds"
  },
  {
   "id": "n11",
   "url": "https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy",
   "title": "Gather 2.0 Refund Policy",
   "publisher": "vendor",
   "quote": "Renewed subscriptions are non-refundable if they were not canceled before the renewal date.",
   "supports": "renewals not cancelled in time"
  },
  {
   "id": "n12",
   "url": "https://support.help.gather.town/articles/4624739973-gather-2-0-refund-policy",
   "title": "Gather 2.0 Refund Policy",
   "publisher": "vendor",
   "quote": "please contact our support team at support@gather.town.",
   "supports": "billing errors and questions"
  },
  {
   "id": "g10",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "Your subscription will stay active until the end of the billing cycle.",
   "supports": "Gather 1.0: when cancelling takes effect"
  },
  {
   "id": "g11",
   "url": "https://support.gather.town/articles/2904336860-start-and-manage-monthly-or-annual-gather-1-0-subscriptions",
   "title": "Start and Manage Monthly or Annual Gather 1.0 Subscriptions",
   "publisher": "vendor",
   "quote": "No, we don't currently offer a refund for prepaid subscription fees.",
   "supports": "Gather 1.0 refunds"
  },
  {
   "id": "t6",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "Customer may terminate this Agreement by canceling the Services in writing to support@gather.town and such termination will take effect at the end of the then-current billing cycle.",
   "supports": "cancelling in writing to support@gather.town"
  },
  {
   "id": "t7",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "If Customer notifies Gather in writing of its request to cancel the renewal subscription prior to its auto-renewal date, then Customer subscription shall not be auto-renewed.",
   "supports": "written notice stops auto-renewal"
  },
  {
   "id": "t8",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "under no circumstances will Gather issue a refund for prepaid Services.",
   "supports": "no refunds for prepaid services"
  },
  {
   "id": "t9",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "Regardless of how this Agreement is terminated, Customer agrees to pay any outstanding balances",
   "supports": "balances stay due"
  },
  {
   "id": "t10",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "Gather Order Form",
   "supports": "order-form commitments"
  },
  {
   "id": "t11",
   "url": "https://www.gather.town/legal/gather-terms-of-service",
   "title": "Gather Terms of Service",
   "publisher": "vendor",
   "quote": "minimum commitments",
   "supports": "minimum commitments stay due"
  },
  {
   "id": "pc1",
   "url": "https://support.gather.town/articles/2500085119-understanding-gather-s-pricing-changes-2025",
   "title": "Understanding Gather's pricing changes (2025)",
   "publisher": "vendor",
   "quote": "Pricing for both Gather 2.0 and Gather 1.0 will update to $15/user/month (monthly) or $12/user/month (annual).",
   "supports": "monthly and annual prices"
  },
  {
   "id": "pc2",
   "url": "https://support.gather.town/articles/2500085119-understanding-gather-s-pricing-changes-2025",
   "title": "Understanding Gather's pricing changes (2025)",
   "publisher": "vendor",
   "quote": "There will no longer be a free tier for Gather 1.0 or Gather 2.0.",
   "supports": "no free tier"
  },
  {
   "id": "pr1",
   "url": "https://www.gather.town/pricing",
   "title": "Gather pricing",
   "publisher": "vendor",
   "quote": "Contact for custom quote",
   "supports": "Custom plans are quoted by sales"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Gather's help center doesn't describe a confirmation screen or email after cancelling.",
   "What happens to a Gather 2.0 office and its data after the plan ends isn't described in the help center.",
   "Exporting space data or content before cancelling isn't described in Gather's help center.",
   "The non-profit and educational discount is described only in the Classic (1.0) help center; whether it applies to Gather 2.0 isn't stated.",
   "Gather's pricing page and its 2025 pricing article show different per-member prices; check the current price on the pricing page."
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the Gather 2.0 route (Billing Dashboard, Manage Billing, Cancel plan, Admins only), which the draft lacked; Gather 1.0 is now the second route",
    "Written cancellation: the Terms name support@gather.town as the address; written notice before the auto-renewal date stops renewal",
    "Added a route for custom plans under an order form: minimum commitments stay payable",
    "Refunds: no refunds for prepaid services or unused time; billing errors go to support@gather.town",
    "Added seat reduction with credit toward the next invoice, and the $12 annual vs $15 monthly per-user price; noted there is no free tier",
    "Gather's help center pages were read directly; they can't be re-checked automatically"
   ]
  }
 },
 "delete_account": {
  "url": "https://www.gather.town/legal/gather-privacy-policy",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/gather",
 "json": "https://stackcut.io/exits/gather.json",
 "evidence": {
  "packet_revision": "04de1693b591435ebd326c234bf3cabbb9944f96eb6d641991952d87b17b2d00",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "gather--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "gather--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "gather--direct-web--r3",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "gather--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}