How to cancel Otter.ai

Before you cancel

Export first

• One conversation's transcript or audio: Open the conversation, click the three dots in the top corner, then Export and choose a format (TXT on the Basic plan; DOCX, PDF, SRT and MP3 audio on paid plans). Basic plan users can export only as TXT, so export other formats before the plan ends help.otter.ai
• Many conversations, audio or Takeaways at once: In My Conversations, Channels, Direct Messages or Folders, tick the conversations, click the Export icon, choose formats and settings, then Export; a download link arrives by email (ZIP file). Bulk export is only on the Business and Enterprise plans help.otter.ai

What happens to your data

Conversations stay in the account after you cancel or downgrade, but on the Basic plan members can open only the 25 most recent. Deleting the account permanently deletes conversations from Otter's servers; some account information, such as email, is kept for accounting and administrative purposes.

What you lose

• Paid features for everyone in the workspace
• Access to all but the 25 most recent conversations
• DOCX, PDF and SRT exports (Basic exports TXT only) and bulk export
• Deactivated team members can't sign in or access their conversations

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pause Pause instead of cancelling: Account Settings, then Plan, then Pause Plan help.otter.ai
• Free plan The free Basic plan includes 300 monthly transcription minutes; members keep access to the 25 most recent conversations otter.ai help.otter.ai
• Fewer seats An admin removes members in Profile, Manage Workspace: three-dot menu next to the member, Revoke access to workspace, Remove account from Workspace, Revoke access. Depending on plan and contract, a prorated credit may be issued help.otter.ai
• Pay yearly Paying annually costs less; the pricing page's Annual option says save 51% otter.ai
• Student or nonprofit price 20% off Otter Pro (monthly or annual) for individual students and teachers with an email address ending in .edu otter.ai

Cheaper ways to get the same job done

Stackcut prices the alternatives to Otter.ai from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: The web flow asks for your main reason for unsubscribing, then shows a pop-up to review before Cancel subscription; the help page offers Pause Plan as an alternative
• Only the owner or an admin can cancel
• Cancel at least 24 hours before the next billing date
• Deleting the mobile app does not cancel an App Store or Google Play subscription
• Cancelling is not deleting the account; deleting forfeits paid subscriptions, so cancel (and export) first
• Moving from App Store or Google Play billing to web billing: wait until the store subscription expires to avoid a double charge
• Export conversations before the plan ends: Basic keeps only the 25 most recent accessible and exports TXT only

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/otter.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Cancel an Otter subscription Only the owner or admin(s) can cancel an Otter subscription. (who can cancel)
2. Cancel an Otter subscription Click on your profile in the left navigation menu. (where the web flow starts)
3. Cancel your Otter Business subscription Sign in to Otter.ai as an admin. Click on Integrations (Account Settings) → Billing, and select Cancel plan. (the Billing and Cancel plan step)
4. Cancel an Otter subscription Select your main reason for unsubscribing, and then click Continue. (the reason step)
5. Cancel an Otter subscription Carefully review the information in the pop-up. (the review pop-up)
6. Cancel an Otter subscription Click Cancel subscription to confirm. (the final confirm)
7. Cancel an Otter subscription You and any member in your workspace can continue to use the paid features until the end of the billing cycle. (access until the end of the cycle)
8. Cancel an Otter subscription Once a paid subscription has expired, the workspace can continue to use Otter on the Basic plan. (the workspace moves to Basic)
9. Cancel an Otter subscription Team members will continue to have access to the 25 most recent conversations. (what Basic keeps)
10. Cancel an Otter subscription Otter does not offer refunds for purchased subscriptions per our Terms of Service. (no refunds)
11. Cancel your Otter Business subscription Cancel your subscription at least 24 hours before the next billing date to avoid an unwanted charge. (the 24-hour notice)
12. Cancel your Otter Business subscription This will set the subscription to expire at the end of the billing period. (when cancelling takes effect)
13. Cancel an Otter subscription Tap on Account → Account Settings. (where the app flow starts)
14. Cancel an Otter subscription Scroll down and tap Manage subscription. (the app's Manage subscription step)
15. Cancel an Otter subscription Your subscription will expire at the end of your billing cycle. (when cancelling takes effect)
16. Cancel an Otter subscription For subscriptions purchased through the Apple App Store or Google Play Store, please manage your subscription directly on their platform. (the Apple and Google routes)
17. Otter.ai Terms of Service through settings in the Apple App Store, or Google Play Store (the Terms name Apple and Google settings as cancel routes)
18. Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web Tap the Otter.ai subscription. (the Apple step naming the Otter.ai subscription)
19. Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web Your subscription will expire at the end of the billing cycle. (when an app store cancel takes effect)
20. Move your Apple App Store (iOS) or Google Play Store (Android) subscription to Otter via Web We recommend waiting until the subscription expires to avoid being double charged. (the double-charge warning when switching billing)
21. Otter.ai Terms of Service will automatically renew for a period equal to the Initial Subscription Period or one (1) year periods, whichever is less, unless otherwise identified in an applicable Order Form (contract renewal length, which an Order Form can change)
22. Otter.ai Terms of Service unless a party provides the other party written notice thirty (30) days in advance of the expiry of the Subscription Service or then-current Renewal Term (the 30-day written notice for non-renewal)
23. Otter.ai Terms of Service or Google Play Store if you subscribed directly in the mobile application or contacting us at: support@otter.ai (the support@otter.ai contact for cancelling)
24. Otter.ai Terms of Service Customer is responsible and will pay Otter all Subscription Fees under an Order Form for the entire Subscription Term and any applicable Renewal Term. (fees for the whole term)
25. Otter.ai Terms of Service All fees are in U.S. Dollars and are non-refundable. (fees are non-refundable)
26. Otter.ai Terms of Service You must cancel your subscription before it renews in order to avoid billing of the next periodic Subscription Fee to your account. (cancel before renewal)
27. Cancel an Otter subscription You can pause your subscription in Account Settings → Plan. Click Pause Plan. (the pause option)
28. Cancel an Otter subscription Don't want to fully cancel your subscription, but need a break? Try using the Pause Plan option instead. (the pause offer shown with cancelling)
29. Otter.ai pricing 300 monthly transcription minutes (the Basic plan's monthly minutes)
30. Manage your workspace members Only admin(s) can manage workspace members. (who removes members)
31. Manage your workspace members Depending on your plan and contract, a prorated credit may be issued when a member's access is revoked. (credit when removing members)
32. Otter.ai pricing Annual save 51% (annual billing saves money)
33. Otter.ai pricing Yes, we offer a 20% discount on Otter Pro Monthly and Otter Pro Annual plans for individual students and teachers using an email address ending with .edu. (the education discount)
34. Export conversations Open the conversation you want to export, click the three dots in the top corner, then select Export. (how to export a conversation)
35. Export conversations Basic plan users can export conversations only as TXT files. (the Basic export limit)
36. Export conversations DOCX creates a Microsoft Word document. (the DOCX format)
37. Export conversations SRT exports text with timestamps in SubRip Subtitle format, which can be used for video captions and is commonly supported by platforms like YouTube. (the SRT format)
38. Bulk export conversations, audio, or Takeaways The bulk export feature is only available on the Otter Business and Enterprise plans. (the bulk export plan limit)
39. Bulk export conversations, audio, or Takeaways Select the format(s) and additional settings. Click Export. (the bulk export step)
40. Bulk export conversations, audio, or Takeaways You will receive an email with a link to download the ZIP file containing all of your transcripts once it's ready. (how the bulk export is delivered)
41. Delete your Otter account Deleting the mobile app does not cancel your Otter subscription if you purchased through the Apple App Store or Google Play Store. (deleting the app doesn't cancel)
42. Delete your Otter account When deleting, all paid subscriptions are forfeited. (deleting forfeits paid plans)
43. Delete your Otter account the account details, conversations, and data associated with your account are permanently deleted from Otter's servers. (what deleting removes)
44. Delete your Otter account we will retain certain limited account information, such as email, solely for accounting and administrative purposes. (what is kept after deletion)
45. Cancel an Otter subscription Canceling your subscription is not the same as deleting your account. (cancelling is not deleting)
46. Cancel your Otter Business subscription Your conversations will remain in your account, regardless if you downgrade, upgrade, or cancel your plan. (conversations stay after cancelling)
47. Cancel your Otter Business subscription If a team member is deactivated by an admin, they will not be able to sign in or access their conversations. (deactivated members lose access)
48. Cancel an Otter subscription Subscriptions automatically renew unless you cancel them. (auto-renewal)
49. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple steps)
50. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm on Apple)
51. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (the Google Play steps)
52. Cancel, pause, or change a subscription on Google Play Within the confirmation pop-up, select a reason. Click Continue. (the Google Play confirm step)
53. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when access ends on Google Play)
54. Export conversations Audio exports are downloaded in MP3 format. (per-conversation audio export)

Not confirmed yet

• The direct Billing page URL isn't given in the help center, so start_url is null
• No confirmation email or on-screen status after cancelling is documented
• How long a pause can last and what it costs are not described on the pages read
• The help center names no Enterprise account-manager route; the sales_contract route rests on the Terms of Service (written notice, support@otter.ai)
• How long data is kept after a Basic workspace goes unused is not stated

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).