The short answer
- Where: Log in to your Nord Account (my.nordaccount.com).
- When it ends: You aren't charged at the next renewal; NordPass keeps working until the subscription ends.
- Billed by someone else? Cancel with them instead: a partner, Apple or Google Play.
- Before you go: export All your Vault items (passwords and other saved items). What to save
- Want to keep it for less? Free plan and more. Options
Before you cancel
Export first
- All your Vault items (passwords and other saved items): Log in to NordPass, open settings with the Cog icon in the upper-left corner, scroll to Import and Export, select Export items, enter your Master Password, click Continue and save the file (CSV file). Needs your Master Password; NordPass warns never to send the exported file over email or untrusted channels support.nordpass.com
What happens to your data
Business: during the 7-day grace period you and your users can still reach stored data and resubscribe; after that, Nord deletes, anonymizes or makes the accounts and data unrecoverable within a commercially reasonable period. Not stated for personal plans.
What you lose
- Business: vault access for you and your users once the 7-day grace period ends
- If you delete the Nord Account (a separate step from cancelling): access to everything saved in NordPass and NordLocker
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Personal plans
- Log in to your Nord AccountYou should see:
a billing button on the left
- Click billing on the left, then select the subscriptions tabYou should see:
your subscriptions
- Find the NordPass subscription (or the bundle that includes it) and click cancelYou should see:
cancel auto-renewal
- Select cancel auto-renewal to confirm
- Confirm it worked
- A confirmation email arrives at your registered email address
- Access ends
- You aren't charged at the next renewal; NordPass keeps working until the subscription ends
- Notice
- Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge
- Refunds
- Cancelling doesn't refund anything automatically. Personal accounts have a 30-day money-back guarantee on the initial purchase only (renewals don't qualify unless local law requires it); request it from customer support, and it's paid back the way you paid
NordPass Business
- In the NordPass Support Center, scroll to the bottom of any article and choose Live chat (or the Email us form)You should see:
a request for your name, NordPass account email and account type
- Choose the business account type and ask to cancel the recurring NordPass Business subscription
- Access ends
- At the end of the current billing cycle: you keep access through the end of the subscription period, then have a 7-day grace period
- Notice
- No notice period: the payment method is charged at the start of each new Subscription Period unless you cancel before it
- Refunds
- Business refunds only if requested within 14 calendar days of the initial purchase, and not for add-ons or renewals; no refund, prorated or otherwise, for the unused part of the period when you cancel
Business bought through an Authorized Partner
- Contact the Authorized Partner you bought NordPass Business from to stop the renewal: payment obligations are between you and that partner, not Nord
Billed by Apple (App Store)
- On an iPhone or iPad, open Settings, tap your name, then SubscriptionsYou should see:
your subscriptions
- Tap the NordPass subscription, then Cancel Subscription
- Confirm it worked
- If there's no Cancel button or you see an expiration message in red text, the subscription is already cancelled
Billed by Google Play
- On a computer, go to subscriptions in Google PlayYou should see:
your subscriptions
- For the NordPass subscription, click Manage, then Cancel subscription
- Access ends
- You can keep using the subscription for the time you've already paid for
Questions people ask
Can I get a refund if I cancel NordPass?
Personal plans: Cancelling doesn't refund anything automatically. Personal accounts have a 30-day money-back guarantee on the initial purchase only (renewals don't qualify unless local law requires it); request it from customer support, and it's paid back the way you paid. NordPass Business: Business refunds only if requested within 14 calendar days of the initial purchase, and not for add-ons or renewals; no refund, prorated or otherwise, for the unused part of the period when you cancel.
Source: support.nordpass.com support.nordpass.com business.nordsec.com
If I cancel NordPass, when does my access end?
Personal plans: You aren't charged at the next renewal; NordPass keeps working until the subscription ends. NordPass Business: At the end of the current billing cycle: you keep access through the end of the subscription period, then have a 7-day grace period. Billed by Google Play: You can keep using the subscription for the time you've already paid for.
Source: support.nordpass.com support.nordpass.com support.google.com
How do I cancel NordPass if I pay through a partner or Apple?
Business bought through an Authorized Partner: Contact the Authorized Partner you bought NordPass Business from to stop the renewal: payment obligations are between you and that partner, not Nord. Billed by Apple (App Store): On an iPhone or iPad, open Settings, tap your name, then Subscriptions. Tap the NordPass subscription, then Cancel Subscription.
How long before renewal do I need to cancel NordPass?
Personal plans: Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge. NordPass Business: No notice period: the payment method is charged at the start of each new Subscription Period unless you cancel before it.
What happens to my data when I cancel NordPass?
Business: during the 7-day grace period you and your users can still reach stored data and resubscribe; after that, Nord deletes, anonymizes or makes the accounts and data unrecoverable within a commercially reasonable period. Not stated for personal plans.
Source: business.nordsec.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Free plan Switch to NordPass Free, which keeps only essential features for one user nordpass.com
Cheaper ways to get the same job done
Stackcut prices the alternatives to NordPass from public list prices.
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Cancelling only turns off auto-renewal; for a refund within 30 days of a first personal purchase, contact customer support separately
- The Nord Account billing page also lists NordVPN, NordLocker and bundles: cancel the NordPass line (or the bundle that includes it)
- NordPass Business can't be cancelled self-serve: contact support by live chat or the email form, choosing the business account type; if you bought through an Authorized Partner, contact that partner
- Export your vault to CSV before the plan ends, and keep the file off email
- NordPass has no phone support: live chat and email only
- Uninstalling the app doesn't cancel a Google Play subscription
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/nordpass.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).
Link from JustDeleteMe (MIT).
Sources
- How to cancel my subscription?
This article will show you how to cancel a recurring subscription so that you are not charged automatically next time.
(what cancelling does) - How to cancel my subscription?
Click on the "billing" button located on the left side and select the "subscriptions" tab.
(where the subscriptions are) - How to cancel my subscription?
Locate a subscription that you want to cancel, and click on the "cancel" button.
(the cancel button) - How to cancel my subscription?
Select the "cancel auto-renewal" to confirm.
(the final confirm) - How to cancel my subscription?
Canceling your subscription does not automatically result in a refund.
(no automatic refund) - What is your money-back policy?
We have a 30-day money-back guarantee policy for personal account customers
(the money-back guarantee) - What is your money-back policy?
Once your subscription renews, it's no longer eligible for a refund under this policy (unless local laws require otherwise).
(renewals don't qualify) - What is your money-back policy?
if you wish to stop the NordPass services after your subscription ends.
(service runs until the subscription ends) - What is your money-back policy?
To receive a refund, please contact our Customer Support Team by selecting one of the contact options below.
(how to ask for a refund) - What is your money-back policy?
Your refund will be paid the same way you made your payment unless both sides agree otherwise or applicable law prohibits it.
(how refunds are paid) - How to cancel auto-renewal for your NordVPN subscription (Nord Account)
You will receive a confirmation email to your registered email account if your subscription cancellation is successful
(the confirmation email (same Nord Account flow)) - How to cancel my NordPass Business subscription?
please contact our customer support team by pressing the contact buttons at the bottom of this article.
(Business cancels through support) - How to cancel my NordPass Business subscription?
The subscription cancellation will take effect at the end of your current billing cycle, and you will continue to have access to NordPass Business
(when a Business cancel takes effect) - How to cancel my NordPass Business subscription?
After your subscription expires, you will have a 7-day grace period.
(the grace period) - How to cancel my NordPass Business subscription?
During this time, you and your users will still have access to stored data, and you will be able to resubscribe if you change your mind.
(what the grace period allows) - How to contact NordPass customer support team
Under "Live chat," you will be asked to input your name, NordPass account email, and account type (personal or business)
(the live chat step) - How to contact NordPass customer support team
NordPass does not offer phone support.
(no phone support) - General Terms of Service (NordPass Business)
A refund request is made within 14 (fourteen) calendar days of your initial purchase date for our Services
(the Business refund window) - General Terms of Service (NordPass Business)
If you cancel your subscription, you will not receive a refund, prorated or otherwise, for the unused part of the ongoing Subscription Period
(no prorated refund) - How to cancel my subscription?
If you have subscribed through the Play Store or the App Store, please see the appropriate Google Play support article or Apple support article.
(app-store purchases are cancelled with the store) - If you want to cancel a subscription from Apple
In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.
(the Apple cancel steps) - If you want to cancel a subscription from Apple
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
(how to confirm on Apple) - Cancel, pause, or change a subscription on Google Play
On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.
(the Google Play cancel steps) - Cancel, pause, or change a subscription on Google Play
When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.
(access after a Google Play cancel) - Cancel, pause, or change a subscription on Google Play
Important: When you uninstall an app, your subscription won't cancel.
(uninstalling doesn't cancel) - How to export passwords from NordPass?
Open settings by clicking on the "Cog" icon, located in the upper-left corner.
(where the export is) - How to export passwords from NordPass?
Scroll down to the Import and Export section, and select the "Export items" button.
(the export button) - How to export passwords from NordPass?
Save the .CSV file on your device.
(the export format) - How to export passwords from NordPass?
Never send your exported password file over email or untrusted channels.
(handle the export file carefully) - General Terms of Service (NordPass Business)
Nord shall delete or otherwise make unrecoverable and (or) anonymized any end user accounts and other data relating to Customer's and its end users' account in a commercially reasonable period
(Business data deletion) - General Terms of Service (NordPass Business)
You have a right to cancel your subscription (i.e., turn off automatic renewals for the upcoming Subscription Period) at any time. You can do so by contacting our customer support.
(Business cancelling through support) - How to delete my NordVPN account (Nord Account)
you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, you should export your passwords from NordPass.
(deleting the Nord Account cuts off NordPass data) - How to cancel auto-renewal for your NordVPN subscription (Nord Account)
You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.
(the shared Nord Account flow covers NordPass) - General Terms of Service (NordPass Business)
If a Customer purchased the Services through an Authorized Partner, then (a) payment obligations related thereto shall be between the Customer and the Authorized Partner and not Nord
(partner purchases are billed by the partner) - General Terms of Service (NordPass Business)
your chosen payment method will be charged at the beginning of each new Subscription Period, repeating the length of the previous Subscription Period, unless you decide to cancel
(Business subscriptions renew automatically) - General Terms of Service (NordPass Business)
Refunds will not be provided for any additional services, features, add-ons, or renewals purchased during the Subscription Period.
(no refunds for add-ons or renewals) - NordPass plans
Only essential features
(the Free plan)
Not confirmed yet
- Prices on NordPass's plans page couldn't be read, so prices and any cheaper paid tier aren't confirmed, and the personal Terms (my.nordaccount.com) couldn't be read either
- How long personal-plan data is kept after the subscription ends isn't stated
- Whether removing Business seats lowers the bill mid-term isn't documented (the Terms cover adding seats, prorated)
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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