{
 "id": "nordpass",
 "name": "NordPass",
 "category": "security_privacy",
 "website": "https://nordpass.com",
 "domains": [
  "nordpass.com"
 ],
 "summary": "Personal plans: in your Nord Account, open billing, subscriptions, click cancel, then cancel auto-renewal; NordPass works until the term ends. Refunds need a separate request (30 days, first purchase only). Business: contact support (or the reselling partner). App Store and Google Play purchases are cancelled there.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Personal plans",
   "applies_to": "NordPass personal subscriptions bought from Nord Security and managed in your Nord Account",
   "who": "The Nord Account holder (sign in required)",
   "method": "self_serve",
   "start_url": "https://my.nordaccount.com/",
   "steps": [
    {
     "do": "Log in to your Nord Account",
     "expect": "a billing button on the left"
    },
    {
     "do": "Click billing on the left, then select the subscriptions tab",
     "expect": "your subscriptions"
    },
    {
     "do": "Find the NordPass subscription (or the bundle that includes it) and click cancel",
     "expect": "cancel auto-renewal"
    },
    {
     "do": "Select cancel auto-renewal to confirm",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email arrives at your registered email address",
   "effective": "You aren't charged at the next renewal; NordPass keeps working until the subscription ends",
   "notice": "Subscriptions renew automatically: cancel auto-renewal before the renewal date to avoid the next charge",
   "refund": "Cancelling doesn't refund anything automatically. Personal accounts have a 30-day money-back guarantee on the initial purchase only (renewals don't qualify unless local law requires it); request it from customer support, and it's paid back the way you paid",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11"
   ]
  },
  {
   "channel": "direct_web",
   "label": "NordPass Business",
   "applies_to": "Recurring NordPass Business subscriptions",
   "who": "The business customer, through NordPass customer support",
   "method": "chat",
   "start_url": "https://support.nordpass.com/hc/en-us",
   "steps": [
    {
     "do": "In the NordPass Support Center, scroll to the bottom of any article and choose Live chat (or the Email us form)",
     "expect": "a request for your name, NordPass account email and account type"
    },
    {
     "do": "Choose the business account type and ask to cancel the recurring NordPass Business subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current billing cycle: you keep access through the end of the subscription period, then have a 7-day grace period",
   "notice": "No notice period: the payment method is charged at the start of each new Subscription Period unless you cancel before it",
   "refund": "Business refunds only if requested within 14 calendar days of the initial purchase, and not for add-ons or renewals; no refund, prorated or otherwise, for the unused part of the period when you cancel",
   "fees": null,
   "source_ids": [
    "s12",
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s31",
    "s35",
    "s36"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Business bought through an Authorized Partner",
   "applies_to": "NordPass Business bought through an Authorized Partner (a distributor or reseller)",
   "who": "The business customer, through the partner it bought from",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the Authorized Partner you bought NordPass Business from to stop the renewal: payment obligations are between you and that partner, not Nord",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s34"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "NordPass subscriptions bought through the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings, tap your name, then Subscriptions",
     "expect": "your subscriptions"
    },
    {
     "do": "Tap the NordPass subscription, then Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": "If there's no Cancel button or you see an expiration message in red text, the subscription is already cancelled",
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "NordPass subscriptions bought through the Google Play Store",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "On a computer, go to subscriptions in Google Play",
     "expect": "your subscriptions"
    },
    {
     "do": "For the NordPass subscription, click Manage, then Cancel subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time you've already paid for",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s20",
    "s23",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "Switch to NordPass Free, which keeps only essential features for one user",
   "evidence": "documented",
   "source_ids": [
    "s37"
   ]
  }
 ],
 "export": [
  {
   "data": "All your Vault items (passwords and other saved items)",
   "how": "Log in to NordPass, open settings with the Cog icon in the upper-left corner, scroll to Import and Export, select Export items, enter your Master Password, click Continue and save the file",
   "format": "CSV file",
   "limits": "Needs your Master Password; NordPass warns never to send the exported file over email or untrusted channels",
   "source_ids": [
    "s26",
    "s27",
    "s28",
    "s29"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Personal: until the subscription ends. Business: through the end of the current subscription period, then a 7-day grace period",
  "data_kept": "Business: during the 7-day grace period you and your users can still reach stored data and resubscribe; after that, Nord deletes, anonymizes or makes the accounts and data unrecoverable within a commercially reasonable period. Not stated for personal plans",
  "you_lose": [
   "Business: vault access for you and your users once the 7-day grace period ends",
   "If you delete the Nord Account (a separate step from cancelling): access to everything saved in NordPass and NordLocker"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling only turns off auto-renewal; for a refund within 30 days of a first personal purchase, contact customer support separately",
   "The Nord Account billing page also lists NordVPN, NordLocker and bundles: cancel the NordPass line (or the bundle that includes it)",
   "NordPass Business can't be cancelled self-serve: contact support by live chat or the email form, choosing the business account type; if you bought through an Authorized Partner, contact that partner",
   "Export your vault to CSV before the plan ends, and keep the file off email",
   "NordPass has no phone support: live chat and email only",
   "Uninstalling the app doesn't cancel a Google Play subscription"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "This article will show you how to cancel a recurring subscription so that you are not charged automatically next time.",
   "supports": "what cancelling does"
  },
  {
   "id": "s2",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "Click on the \"billing\" button located on the left side and select the \"subscriptions\" tab.",
   "supports": "where the subscriptions are"
  },
  {
   "id": "s3",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "Locate a subscription that you want to cancel, and click on the \"cancel\" button.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "Select the \"cancel auto-renewal\" to confirm.",
   "supports": "the final confirm"
  },
  {
   "id": "s5",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "Canceling your subscription does not automatically result in a refund.",
   "supports": "no automatic refund"
  },
  {
   "id": "s6",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "We have a 30-day money-back guarantee policy for personal account customers",
   "supports": "the money-back guarantee"
  },
  {
   "id": "s7",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Once your subscription renews, it's no longer eligible for a refund under this policy (unless local laws require otherwise).",
   "supports": "renewals don't qualify"
  },
  {
   "id": "s8",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "if you wish to stop the NordPass services after your subscription ends.",
   "supports": "service runs until the subscription ends"
  },
  {
   "id": "s9",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "To receive a refund, please contact our Customer Support Team by selecting one of the contact options below.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s10",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002452318-What-is-your-money-back-policy",
   "title": "What is your money-back policy?",
   "publisher": "vendor",
   "quote": "Your refund will be paid the same way you made your payment unless both sides agree otherwise or applicable law prohibits it.",
   "supports": "how refunds are paid"
  },
  {
   "id": "s11",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription (Nord Account)",
   "publisher": "vendor",
   "quote": "You will receive a confirmation email to your registered email account if your subscription cancellation is successful",
   "supports": "the confirmation email (same Nord Account flow)"
  },
  {
   "id": "s12",
   "url": "https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription",
   "title": "How to cancel my NordPass Business subscription?",
   "publisher": "vendor",
   "quote": "please contact our customer support team by pressing the contact buttons at the bottom of this article.",
   "supports": "Business cancels through support"
  },
  {
   "id": "s13",
   "url": "https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription",
   "title": "How to cancel my NordPass Business subscription?",
   "publisher": "vendor",
   "quote": "The subscription cancellation will take effect at the end of your current billing cycle, and you will continue to have access to NordPass Business",
   "supports": "when a Business cancel takes effect"
  },
  {
   "id": "s14",
   "url": "https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription",
   "title": "How to cancel my NordPass Business subscription?",
   "publisher": "vendor",
   "quote": "After your subscription expires, you will have a 7-day grace period.",
   "supports": "the grace period"
  },
  {
   "id": "s15",
   "url": "https://support.nordpass.com/hc/en-us/articles/35954906496273-How-to-cancel-my-NordPass-Business-subscription",
   "title": "How to cancel my NordPass Business subscription?",
   "publisher": "vendor",
   "quote": "During this time, you and your users will still have access to stored data, and you will be able to resubscribe if you change your mind.",
   "supports": "what the grace period allows"
  },
  {
   "id": "s16",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007135538-How-to-contact-NordPass-Customer-Success-agents",
   "title": "How to contact NordPass customer support team",
   "publisher": "vendor",
   "quote": "Under \"Live chat,\" you will be asked to input your name, NordPass account email, and account type (personal or business)",
   "supports": "the live chat step"
  },
  {
   "id": "s17",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007135538-How-to-contact-NordPass-Customer-Success-agents",
   "title": "How to contact NordPass customer support team",
   "publisher": "vendor",
   "quote": "NordPass does not offer phone support.",
   "supports": "no phone support"
  },
  {
   "id": "s18",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "A refund request is made within 14 (fourteen) calendar days of your initial purchase date for our Services",
   "supports": "the Business refund window"
  },
  {
   "id": "s19",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "If you cancel your subscription, you will not receive a refund, prorated or otherwise, for the unused part of the ongoing Subscription Period",
   "supports": "no prorated refund"
  },
  {
   "id": "s20",
   "url": "https://support.nordpass.com/hc/en-us/articles/360002450037-How-to-cancel-my-subscription",
   "title": "How to cancel my subscription?",
   "publisher": "vendor",
   "quote": "If you have subscribed through the Play Store or the App Store, please see the appropriate Google Play support article or Apple support article.",
   "supports": "app-store purchases are cancelled with the store"
  },
  {
   "id": "s21",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps"
  },
  {
   "id": "s22",
   "url": "https://support.apple.com/en-us/118428",
   "title": "If you want to cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm on Apple"
  },
  {
   "id": "s23",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription.",
   "supports": "the Google Play cancel steps"
  },
  {
   "id": "s24",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "access after a Google Play cancel"
  },
  {
   "id": "s25",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "Important: When you uninstall an app, your subscription won't cancel.",
   "supports": "uninstalling doesn't cancel"
  },
  {
   "id": "s26",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass",
   "title": "How to export passwords from NordPass?",
   "publisher": "vendor",
   "quote": "Open settings by clicking on the \"Cog\" icon, located in the upper-left corner.",
   "supports": "where the export is"
  },
  {
   "id": "s27",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass",
   "title": "How to export passwords from NordPass?",
   "publisher": "vendor",
   "quote": "Scroll down to the Import and Export section, and select the \"Export items\" button.",
   "supports": "the export button"
  },
  {
   "id": "s28",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass",
   "title": "How to export passwords from NordPass?",
   "publisher": "vendor",
   "quote": "Save the .CSV file on your device.",
   "supports": "the export format"
  },
  {
   "id": "s29",
   "url": "https://support.nordpass.com/hc/en-us/articles/360007646477-How-to-export-passwords-from-NordPass",
   "title": "How to export passwords from NordPass?",
   "publisher": "vendor",
   "quote": "Never send your exported password file over email or untrusted channels.",
   "supports": "handle the export file carefully"
  },
  {
   "id": "s30",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "Nord shall delete or otherwise make unrecoverable and (or) anonymized any end user accounts and other data relating to Customer's and its end users' account in a commercially reasonable period",
   "supports": "Business data deletion"
  },
  {
   "id": "s31",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "You have a right to cancel your subscription (i.e., turn off automatic renewals for the upcoming Subscription Period) at any time. You can do so by contacting our customer support.",
   "supports": "Business cancelling through support"
  },
  {
   "id": "s32",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19477434542865-How-to-delete-my-NordVPN-account",
   "title": "How to delete my NordVPN account (Nord Account)",
   "publisher": "vendor",
   "quote": "you will lose all access to the information that is saved in your NordPass and NordLocker accounts; thus, you should export your passwords from NordPass.",
   "supports": "deleting the Nord Account cuts off NordPass data"
  },
  {
   "id": "s33",
   "url": "https://support.nordvpn.com/hc/en-us/articles/19556844985489-How-to-cancel-auto-renewal-for-your-NordVPN-subscription",
   "title": "How to cancel auto-renewal for your NordVPN subscription (Nord Account)",
   "publisher": "vendor",
   "quote": "You can follow the same steps to cancel your NordPass, NordLocker, Dedicated IP, or bundle subscription services.",
   "supports": "the shared Nord Account flow covers NordPass"
  },
  {
   "id": "s34",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "If a Customer purchased the Services through an Authorized Partner, then (a) payment obligations related thereto shall be between the Customer and the Authorized Partner and not Nord",
   "supports": "partner purchases are billed by the partner"
  },
  {
   "id": "s35",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "your chosen payment method will be charged at the beginning of each new Subscription Period, repeating the length of the previous Subscription Period, unless you decide to cancel",
   "supports": "Business subscriptions renew automatically"
  },
  {
   "id": "s36",
   "url": "https://business.nordsec.com/legal/terms-of-service",
   "title": "General Terms of Service (NordPass Business)",
   "publisher": "vendor",
   "quote": "Refunds will not be provided for any additional services, features, add-ons, or renewals purchased during the Subscription Period.",
   "supports": "no refunds for add-ons or renewals"
  },
  {
   "id": "s37",
   "url": "https://nordpass.com/plans/",
   "title": "NordPass plans",
   "publisher": "vendor",
   "quote": "Only essential features",
   "supports": "the Free plan"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Prices on NordPass's plans page couldn't be read, so prices and any cheaper paid tier aren't confirmed, and the personal Terms (my.nordaccount.com) couldn't be read either",
   "How long personal-plan data is kept after the subscription ends isn't stated",
   "Whether removing Business seats lowers the bill mid-term isn't documented (the Terms cover adding seats, prorated)"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "Added a route for NordPass Business bought through an Authorized Partner: the Terms put payment obligations with the partner, not Nord",
    "Business route: renewal charges at the start of each Subscription Period; refunds exclude add-ons and renewals",
    "Personal route: subscriptions renew automatically, so cancel auto-renewal before the renewal date",
    "pay_less: added the Free plan (the plans page now reads)"
   ]
  }
 },
 "delete_account": {
  "url": "https://nordpass.com/privacy-policy/#choices-related-to-your-data",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "stackcut": {
  "vendor_id": "nordpass",
  "name": "NordPass",
  "recipes": [
   {
    "id": "replace-nordpass",
    "title": "Password manager",
    "best_year_one_net": -38
   }
  ]
 },
 "page": "https://stackcut.io/cancel/nordpass",
 "json": "https://stackcut.io/exits/nordpass.json",
 "evidence": {
  "packet_revision": "0e4dde7fd460c506e06e6dd500a789932e3dbc3e480227511bf4b5609f056981",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "nordpass--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "nordpass--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
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 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}