Personal subscriptions · Security, VPN and passwords

How to cancel LifeLock

Submit a cancel request in the LifeLock Member Portal or contact Member Services & Support; My Norton accounts cancel under My Subscriptions. Protection lasts to the end of the paid term. Gotcha: renewals can bill up to 35 days early; annual renewals are refundable within 60 days.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open LifeLock's cancel page

The short answer

  • Where: Open the LifeLock Member Portal request page and submit a request to cancel your membership (memberportal.lifelock.com).
  • When it ends: The membership stops renewing; protection continues for the remaining days of the paid term.
  • Billed by someone else? Cancel with them instead: a partner.
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What happens to your data

LifeLock says the account may be closed when the paid membership period ends.

What you lose

  • LifeLock identity protection once the paid term ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

In the LifeLock Member Portal

Web form LifeLock memberships billed by LifeLock and managed in the LifeLock Member Portal. Who can cancel: The member, or Member Services & Support on the member's request.

  1. Open the LifeLock Member Portal request page and submit a request to cancel your membership
  2. Or contact Member Services & Support instead; LifeLock calls this the fastest way to cancel and get a refund
Access ends
The membership stops renewing; protection continues for the remaining days of the paid term
Notice
Cancel before the renewal billing date to allow for processing; renewals may be charged up to 35 days before the term ends
Refunds
Annual plans: refund if requested within 60 days of purchase, or within 60 days of each annual renewal charge (limited to that term's fees). Monthly plans: first purchase within 14 days. Buying again an offering that was already refunded may not qualify
Open the page
Source: lifelock.norton.com

In a My Norton account

Online, self-serve LifeLock plans, including Norton 360 with LifeLock, that appear under My Subscriptions in a My Norton account. Who can cancel: The Norton account holder (sign in required).

  1. Sign in to your Norton account and open My SubscriptionsYou should see: Cancel Subscription Renewal or Manage Renewal
  2. Click Cancel Subscription Renewal (or Manage Renewal) next to the planYou should see: Plan Renewal
  3. Next to Plan Renewal, click Unsubscribe, then select a reason and click NextYou should see: options and offers to keep your subscription
  4. Click No thanks, cancel my subscription, then NextYou should see: A confirmation message
Confirm it worked
An on-screen confirmation message; the change can take up to 24 hours to show in your account
Access ends
The subscription stops renewing; protection continues for the rest of the paid term
Notice
Cancel before the renewal billing date
Refunds
Same as LifeLock's policy: annual purchases and annual renewals within 60 days; monthly first purchase within 14 days. Buying again an offering that was already refunded may not qualify
Open the page
Source: support.norton.com support.norton.com lifelock.norton.com

Billed by a partner

In the billing platform's settings LifeLock bought from or billed through a third party, such as an app store, service provider, reseller or retailer. Who can cancel: The account that pays the third party.

  1. Cancel with the company that bills you; its cancellation and refund terms may differ from LifeLock's
Source: lifelock.norton.com

Questions people ask

Can I get a refund if I cancel LifeLock?

In the LifeLock Member Portal: Annual plans: refund if requested within 60 days of purchase, or within 60 days of each annual renewal charge (limited to that term's fees). Monthly plans: first purchase within 14 days. Buying again an offering that was already refunded may not qualify. In a My Norton account: Same as LifeLock's policy: annual purchases and annual renewals within 60 days; monthly first purchase within 14 days. Buying again an offering that was already refunded may not qualify.

Source: lifelock.norton.com

If I cancel LifeLock, when does my access end?

In the LifeLock Member Portal: The membership stops renewing; protection continues for the remaining days of the paid term. In a My Norton account: The subscription stops renewing; protection continues for the rest of the paid term.

Source: lifelock.norton.com

How do I cancel LifeLock if I pay through a partner?

Billed by a partner: Cancel with the company that bills you; its cancellation and refund terms may differ from LifeLock's.

Source: lifelock.norton.com

How long before renewal do I need to cancel LifeLock?

In the LifeLock Member Portal: Cancel before the renewal billing date to allow for processing; renewals may be charged up to 35 days before the term ends. In a My Norton account: Cancel before the renewal billing date.

Source: lifelock.norton.com support.norton.com support.norton.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Move to a cheaper LifeLock plan: downgrades are done by calling Member Services & Support with the plan and members to downgrade support.norton.com
  • Pay yearly Switch from monthly to annual billing: LifeLock Advanced is $199.99 a year versus $19.99 a month (prices on the LifeLock site, 2026-09-29) support.norton.com lifelock.norton.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: In a My Norton account the flow asks for a reason and may present offers before you can confirm
  • Contacting Member Services & Support is LifeLock's fastest route to cancel and request a refund; refunds can also be requested by live chat
  • Renewals may be charged up to 35 days before the term ends, so cancel early
  • You can cancel one part of a bundle or the whole bundle; cancelling one part changes the renewal price of the rest

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/lifelock.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated medium).

Link from JustDeleteMe (MIT).

Sources

  1. LifeLock Cancellation and Refund Policy You may cancel your membership at any time by submitting a request here, or contacting Member Services & Support. (the cancel request form and Member Services)
  2. LifeLock Cancellation and Refund Policy You should cancel prior to your renewal billing date to allow for processing. If you're still renewed, please contact us for help with a refund. (cancel before the billing date)
  3. LifeLock Cancellation and Refund Policy After cancelling, the subscription will not automatically renew. However, your protection will continue for the remaining days in your existing (already paid for) term. (when cancelling takes effect)
  4. LifeLock Cancellation and Refund Policy Don't hesitate to contact us, it is the fastest way to request cancellation and refund. You may also submit a refund request via live chat. (contacting support is fastest; refunds via live chat)
  5. LifeLock Cancellation and Refund Policy Prices are subject to change and may be charged up to 35 days prior to renewal. (renewals can be charged up to 35 days early)
  6. LifeLock Cancellation and Refund Policy our 60-day Money Back Guarantee applies to the purchase of an annual membership and is eligible for a refund, if requested within 60-days of the date of purchase. (60-day refund on annual purchases)
  7. LifeLock Cancellation and Refund Policy Each annual renewal is eligible for a refund, if requested within 60-days of being charged. The refund is limited to the fees paid for the then-current membership term. (60-day refund on annual renewals)
  8. LifeLock Cancellation and Refund Policy the purchase of a monthly membership is eligible for a refund if requested within 14-days from purchase. (14-day refund on monthly purchases)
  9. Change your LifeLock plan If you see the My Norton page, hover over your profile icon and then click My Subscriptions. If you see the Member Portal page, click Manage Account (LifeLock plans live in either a My Norton account or the Member Portal)
  10. Stop your Norton subscription from automatically renewing On the My Account page, select the My Subscriptions tab Find the subscription you want to manage. Click Cancel Subscription Renewal or Manage Renewal next to your subscription. (the Norton account cancel steps)
  11. Stop your Norton subscription from automatically renewing Next to Plan Renewal, click Unsubscribe. Select a reason and click Next. (the Unsubscribe step)
  12. Stop your Norton subscription from automatically renewing Note: Norton may present options and offers to encourage you to keep your subscription. If you still want to cancel, click No thanks, cancel my subscription, then click Next. (the retention step)
  13. LifeLock Cancellation and Refund Policy Please note that your cancellation, return and refund eligibility may differ if purchased from or billed through a third party (e.g. app store, service provider, reseller, retailer, vendor, etc.). (third-party purchases follow the seller's terms)
  14. Change your LifeLock plan To downgrade, call us at Member Services & Support and provide the plan you want to downgrade to and each member you wish to downgrade. (how to downgrade)
  15. Change your LifeLock plan You can also change your billing frequency from month-to-month plan to an annual plan. (switching to annual billing)
  16. LifeLock Cancellation and Refund Policy LifeLock Advanced Billing options Annual 0% OFF* $ 199.99 1st yr. Renews at $ 199.99 /yr. $ 199.99 /yr. Monthly $ 19.99 /mo. (annual and monthly prices for LifeLock Advanced)
  17. LifeLock Cancellation and Refund Policy If you cancel your membership and/or receive a refund, your account may be closed when the paid membership period ends. (the account may be closed after the paid period)
  18. LifeLock Cancellation and Refund Policy If you purchased a bundle (i.e. a package of more than one subscription), you may cancel one or the entire package of subscriptions that make a bundle at any time. (the bundle tip)
  19. Stop your Norton subscription from automatically renewing Allow up to 24 hours for this change to appear in your account. (the change can take a day to show)
  20. LifeLock Cancellation and Refund Policy Repeat purchases of the same offering that was previously refunded (listed among purchases that may not be eligible for a refund)

Not confirmed yet

  • The Member Portal request form's fields and confirmation were not viewed (it may need sign-in)
  • A Member Services phone number was not shown in the text of the pages we read
  • Whether LifeLock sells memberships through the Apple App Store or Google Play is not documented
  • Employer-paid LifeLock benefits are not covered by the pages we read
  • How long LifeLock keeps personal data after the account closes is not stated on the pages we read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).