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How to cancel Vanta

An Admin can request cancellation with Cancel my subscription on the Billing page; access lasts to the end of the term. The MSA renews subscriptions for a year unless notice reaches Vanta 30 days before the period ends, in writing by courier or mail plus legal@vanta.com. Fees are non-refundable.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Vanta's cancel page

The short answer

  • Where: Open your account settings, then the Billing page (help.vanta.com).
  • When it ends: The subscription stays active through the end of the current term.
  • Contract notice: At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail. How to give notice
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Your Vanta data. What to save
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

Export first

  • Your Vanta data: Export it during the subscription term; Vanta says the Services let you export your data at any time during the term. Vanta doesn't guarantee access after the subscription ends, and deletes Customer Information within 365 days after it ends vanta.com

What happens to your data

Vanta deletes Customer Information within 365 days after a subscription ends, or sooner on request.

What you lose

  • Access to your Vanta data after the subscription ends; Vanta can't guarantee that Customer Information stays accessible
  • Customer Information, which Vanta deletes within 365 days after the subscription ends, or sooner on request

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Cancel request on the Billing page

Web form Vanta subscriptions billed directly by Vanta, where the Billing page shows Cancel my subscription. Who can cancel: An Admin, or a custom role with Billing edit permissions.

  1. Open your account settings, then the Billing pageYou should see: Plan details with your current plan and renewal date
  2. Click Cancel my subscription to submit a cancellation request
  3. If the option isn't there, contact Vanta's billing team or your Account Manager to cancel
Confirm it worked
The help article doesn't describe a confirmation; check the renewal date in Plan details and keep Vanta's written reply
Access ends
The subscription stays active through the end of the current term
Notice
The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a year; submit the request well before then
Refunds
Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach
Fees
All payment obligations are non-cancelable for the Service Period
Open the page
Source: help.vanta.com vanta.com

Written notice under the MSA

Written notice Paid Vanta subscriptions under the Master Subscription Agreement and an Order Form (plans are quote-only). Who can cancel: The customer, by written notice; contracts and renewals are handled by the Vanta Account Manager.

  1. Check the end date of the current Service Period in your Order Form or in Plan details on the Billing page; with no period set, the MSA renews for one year at a time
  2. At least 30 days before that date, send written notice of non-renewal by courier or U.S. mail to Vanta, 655 Montgomery Street, San Francisco, CA 94111, Attn: Legal Department
  3. Email the same notice to legal@vanta.com
  4. Ask your Vanta Account Manager to confirm the renewal status in writing
Confirm it worked
The terms don't say what confirms a non-renewal; ask the Account Manager for written confirmation
Access ends
The end of the current Service Period; without timely notice, the subscription renews for another one-year period
Notice
At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail
Refunds
Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach
Fees
All payment obligations are non-cancelable for the Service Period
Source: vanta.com vanta.com help.vanta.com

Bought through an Authorized Reseller or MSP

Through sales Vanta services bought through an Authorized Reseller or managed by an MSP, including multi-year subscriptions. Who can cancel: The customer, through the reseller.

  1. Manage billing through your partner's portal; the Vanta Billing page may tell you to contact your billing partner
  2. Ask the reseller for the terms of your order: Vanta's MSA says reseller-bought services can't be cancelled by the customer except by termination for cause
Confirm it worked
The reseller's written confirmation; Vanta's terms don't describe a confirmation step for reseller orders
Access ends
Not cancellable by the customer for convenience; the order ends at the end of its term or by termination for cause (a material breach left uncured 10 days after written notice)
Fees
Fees, including any increase at renewal, are set by the reseller
Source: vanta.com vanta.com help.vanta.com

Bought through a cloud marketplace

In the billing platform's settings Vanta bought through a cloud provider's marketplace, such as AWS Marketplace. Who can cancel: The customer, through its cloud marketplace account.

  1. Manage the subscription's billing in your marketplace portal (for example AWS Marketplace), not on Vanta's Billing page
  2. Give Vanta written notice of non-renewal at least 30 days before the end of the Service Period, as the MSA requires
Confirm it worked
Vanta's written confirmation and the subscription status in your marketplace account
Access ends
The end of the current Service Period
Notice
At least 30 days before the end of the then-current Service Period under the MSA
Refunds
Any refund may come as a credit to your cloud provider account
Fees
Fees are billed through your cloud provider account
Source: help.vanta.com vanta.com

Questions people ask

Can I get a refund if I cancel Vanta?

Cancel request on the Billing page: Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach. Bought through a cloud marketplace: Any refund may come as a credit to your cloud provider account.

Source: vanta.com

If I cancel Vanta, when does my access end?

Cancel request on the Billing page: The subscription stays active through the end of the current term. Written notice under the MSA: The end of the current Service Period; without timely notice, the subscription renews for another one-year period. Bought through an Authorized Reseller or MSP: Not cancellable by the customer for convenience; the order ends at the end of its term or by termination for cause (a material breach left uncured 10 days after written notice).

Source: help.vanta.com vanta.com vanta.com

How do I cancel Vanta if I pay through a partner?

Bought through an Authorized Reseller or MSP: Manage billing through your partner's portal; the Vanta Billing page may tell you to contact your billing partner. Ask the reseller for the terms of your order: Vanta's MSA says reseller-bought services can't be cancelled by the customer except by termination for cause.

Source: help.vanta.com vanta.com vanta.com

Is there a fee to cancel Vanta?

Cancel request on the Billing page: All payment obligations are non-cancelable for the Service Period. Bought through an Authorized Reseller or MSP: Fees, including any increase at renewal, are set by the reseller. Bought through a cloud marketplace: Fees are billed through your cloud provider account.

Source: vanta.com vanta.com help.vanta.com

How long before renewal do I need to cancel Vanta?

Cancel request on the Billing page: The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a year; submit the request well before then. Written notice under the MSA: At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail. Bought through a cloud marketplace: At least 30 days before the end of the then-current Service Period under the MSA.

Source: vanta.com help.vanta.com

What happens to my data when I cancel Vanta?

Vanta deletes Customer Information within 365 days after a subscription ends, or sooner on request.

Source: vanta.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Instead of cancelling, click Change my subscription on the Billing page to ask Vanta about changing your plan help.vanta.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Check Plan details on the Billing page for the renewal date before anything else
  • Vanta doesn't offer termination for convenience, so the 30-day notice before renewal is the exit point
  • The MSA's notice clause asks for courier or U.S. mail plus email to legal@vanta.com; send that too if the deadline is close
  • If a reseller, MSP or marketplace bills you, the Billing page sends you to that partner
  • Export your data before the term ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/vanta.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Master Subscription Agreement the Customer's subscription will automatically renew for successive one- (1) year Service Periods (automatic one-year renewal)
  2. Master Subscription Agreement notice of termination at least thirty (30) days prior to the end of the then-current Service Period (the 30-day notice before renewal)
  3. Master Subscription Agreement Customer must give notice to Vanta in writing by Courier or U.S. mail to 655 Montgomery Street, San Francisco, CA 94111 (how and where notice must be sent)
  4. Master Subscription Agreement legal@vanta.com (the email copy of the notice)
  5. Master Subscription Agreement Except as expressly set forth in this MSA, all payment obligations are non-cancelable and Fees are non-refundable (payment obligations and no refunds)
  6. Master Subscription Agreement Customer shall be entitled to a pro-rata refund of any prepaid, unused Fees paid to Vanta (the pro-rata refund exception)
  7. Master Subscription Agreement are not subject to cancellation by Customer unless terminated in accordance with Section 3.2 (reseller-bought services and termination for cause)
  8. Vanta MSA FAQ delete Customer Information within 365 days after a customer's subscription ends (deletion of customer data after the subscription ends)
  9. Vanta MSA FAQ No, Vanta does not offer customers the right to terminate a subscription for convenience. (no termination for convenience)
  10. Contacting Vanta Support Contracts, billing, invoices, renewals, and payment inquiries. (the Account Manager handles renewals and billing)
  11. Vanta MSA FAQ Unfortunately, Vanta cannot guarantee that your Customer Information will be accessible after the end of your subscription (access to data after the subscription ends)
  12. Vanta Pricing Request a free demo today to discuss your business needs and get personalized pricing. (pricing is quote-only)
  13. Managing Your Billing Click Cancel my subscription to submit a cancellation request. (the cancel button on the Billing page)
  14. Managing Your Billing Your subscription remains active through the end of your current term. (when a cancellation takes effect)
  15. Managing Your Billing contact our billing team for assistance in changing or canceling your subscription (what to do without the cancel option)
  16. Managing Your Billing Only Admins and custom roles with Billing edit permissions can make changes. (who can change billing)
  17. Managing Your Billing You can access the Billing page from your account settings. (where the Billing page is)
  18. Managing Your Billing manage your billing through your partner or marketplace portal (partner, MSP and marketplace billing)
  19. Master Subscription Agreement all Fees shall be paid through billing of Customer's account with such cloud service provider (cloud marketplace billing and refunds as credits)
  20. Managing Your Billing Click Change my subscription to contact us about changes to your plan. (requesting a plan change)
  21. Vanta MSA FAQ our Services give you the ability to export your data at any time during your subscription term (export during the term)

Not confirmed yet

  • Vanta's signed Order Form isn't public, and it sets the service period, so its renewal and notice terms may differ from the MSA defaults
  • Vanta's help pages don't say whether a Cancel my subscription request on the Billing page counts as the MSA's written notice
  • Vanta's pages don't say how to stop renewal of a subscription bought through a cloud marketplace in that marketplace's settings
  • Pricing is quote-only, and the pages don't publish plan prices, discounts or cheaper tiers
  • Vanta's public pages don't name the export menus or formats
  • Vanta's pages don't say what confirmation follows a cancellation request or a non-renewal notice

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).