{
 "id": "vanta",
 "name": "Vanta",
 "category": "security_privacy",
 "website": "https://www.vanta.com",
 "domains": [
  "vanta.com"
 ],
 "summary": "An Admin can request cancellation with Cancel my subscription on the Billing page; access lasts to the end of the term. The MSA renews subscriptions for a year unless notice reaches Vanta 30 days before the period ends, in writing by courier or mail plus legal@vanta.com. Fees are non-refundable.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel request on the Billing page",
   "applies_to": "Vanta subscriptions billed directly by Vanta, where the Billing page shows Cancel my subscription",
   "who": "An Admin, or a custom role with Billing edit permissions",
   "method": "form",
   "start_url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "steps": [
    {
     "do": "Open your account settings, then the Billing page",
     "expect": "Plan details with your current plan and renewal date"
    },
    {
     "do": "Click Cancel my subscription to submit a cancellation request",
     "expect": null
    },
    {
     "do": "If the option isn't there, contact Vanta's billing team or your Account Manager to cancel",
     "expect": null
    }
   ],
   "confirm_by": "The help article doesn't describe a confirmation; check the renewal date in Plan details and keep Vanta's written reply",
   "effective": "The subscription stays active through the end of the current term",
   "notice": "The MSA requires notice at least 30 days before the end of the current Service Period, or the subscription renews for a year; submit the request well before then",
   "refund": "Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach",
   "fees": "All payment obligations are non-cancelable for the Service Period",
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s1",
    "s2",
    "s5",
    "s6"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Written notice under the MSA",
   "applies_to": "Paid Vanta subscriptions under the Master Subscription Agreement and an Order Form (plans are quote-only)",
   "who": "The customer, by written notice; contracts and renewals are handled by the Vanta Account Manager",
   "method": "letter",
   "start_url": null,
   "steps": [
    {
     "do": "Check the end date of the current Service Period in your Order Form or in Plan details on the Billing page; with no period set, the MSA renews for one year at a time",
     "expect": null
    },
    {
     "do": "At least 30 days before that date, send written notice of non-renewal by courier or U.S. mail to Vanta, 655 Montgomery Street, San Francisco, CA 94111, Attn: Legal Department",
     "expect": null
    },
    {
     "do": "Email the same notice to legal@vanta.com",
     "expect": null
    },
    {
     "do": "Ask your Vanta Account Manager to confirm the renewal status in writing",
     "expect": null
    }
   ],
   "confirm_by": "The terms don't say what confirms a non-renewal; ask the Account Manager for written confirmation",
   "effective": "The end of the current Service Period; without timely notice, the subscription renews for another one-year period",
   "notice": "At least 30 days before the end of the then-current Service Period, in writing by Courier or U.S. mail",
   "refund": "Fees are non-refundable, except a pro-rata refund of prepaid, unused fees if you terminate for Vanta's uncured material breach",
   "fees": "All payment obligations are non-cancelable for the Service Period",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s9",
    "s10"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through an Authorized Reseller or MSP",
   "applies_to": "Vanta services bought through an Authorized Reseller or managed by an MSP, including multi-year subscriptions",
   "who": "The customer, through the reseller",
   "method": "contact_sales",
   "start_url": null,
   "steps": [
    {
     "do": "Manage billing through your partner's portal; the Vanta Billing page may tell you to contact your billing partner",
     "expect": null
    },
    {
     "do": "Ask the reseller for the terms of your order: Vanta's MSA says reseller-bought services can't be cancelled by the customer except by termination for cause",
     "expect": null
    }
   ],
   "confirm_by": "The reseller's written confirmation; Vanta's terms don't describe a confirmation step for reseller orders",
   "effective": "Not cancellable by the customer for convenience; the order ends at the end of its term or by termination for cause (a material breach left uncured 10 days after written notice)",
   "notice": null,
   "refund": null,
   "fees": "Fees, including any increase at renewal, are set by the reseller",
   "source_ids": [
    "s7",
    "s9",
    "s18"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through a cloud marketplace",
   "applies_to": "Vanta bought through a cloud provider's marketplace, such as AWS Marketplace",
   "who": "The customer, through its cloud marketplace account",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Manage the subscription's billing in your marketplace portal (for example AWS Marketplace), not on Vanta's Billing page",
     "expect": null
    },
    {
     "do": "Give Vanta written notice of non-renewal at least 30 days before the end of the Service Period, as the MSA requires",
     "expect": null
    }
   ],
   "confirm_by": "Vanta's written confirmation and the subscription status in your marketplace account",
   "effective": "The end of the current Service Period",
   "notice": "At least 30 days before the end of the then-current Service Period under the MSA",
   "refund": "Any refund may come as a credit to your cloud provider account",
   "fees": "Fees are billed through your cloud provider account",
   "source_ids": [
    "s18",
    "s19",
    "s2"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Instead of cancelling, click Change my subscription on the Billing page to ask Vanta about changing your plan",
   "evidence": "documented",
   "source_ids": [
    "s20"
   ]
  }
 ],
 "export": [
  {
   "data": "Your Vanta data",
   "how": "Export it during the subscription term; Vanta says the Services let you export your data at any time during the term",
   "format": null,
   "limits": "Vanta doesn't guarantee access after the subscription ends, and deletes Customer Information within 365 days after it ends",
   "source_ids": [
    "s21",
    "s8",
    "s11"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current Service Period",
  "data_kept": "Vanta deletes Customer Information within 365 days after a subscription ends, or sooner on request",
  "you_lose": [
   "Access to your Vanta data after the subscription ends; Vanta can't guarantee that Customer Information stays accessible",
   "Customer Information, which Vanta deletes within 365 days after the subscription ends, or sooner on request"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Check Plan details on the Billing page for the renewal date before anything else",
   "Vanta doesn't offer termination for convenience, so the 30-day notice before renewal is the exit point",
   "The MSA's notice clause asks for courier or U.S. mail plus email to legal@vanta.com; send that too if the deadline is close",
   "If a reseller, MSP or marketplace bills you, the Billing page sends you to that partner",
   "Export your data before the term ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "the Customer's subscription will automatically renew for successive one- (1) year Service Periods",
   "supports": "automatic one-year renewal"
  },
  {
   "id": "s2",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "notice of termination at least thirty (30) days prior to the end of the then-current Service Period",
   "supports": "the 30-day notice before renewal"
  },
  {
   "id": "s3",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer must give notice to Vanta in writing by Courier or U.S. mail to 655 Montgomery Street, San Francisco, CA 94111",
   "supports": "how and where notice must be sent"
  },
  {
   "id": "s4",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "legal@vanta.com",
   "supports": "the email copy of the notice"
  },
  {
   "id": "s5",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Except as expressly set forth in this MSA, all payment obligations are non-cancelable and Fees are non-refundable",
   "supports": "payment obligations and no refunds"
  },
  {
   "id": "s6",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "Customer shall be entitled to a pro-rata refund of any prepaid, unused Fees paid to Vanta",
   "supports": "the pro-rata refund exception"
  },
  {
   "id": "s7",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "are not subject to cancellation by Customer unless terminated in accordance with Section 3.2",
   "supports": "reseller-bought services and termination for cause"
  },
  {
   "id": "s8",
   "url": "https://www.vanta.com/legal/terms-faq",
   "title": "Vanta MSA FAQ",
   "publisher": "vendor",
   "quote": "delete Customer Information within 365 days after a customer's subscription ends",
   "supports": "deletion of customer data after the subscription ends"
  },
  {
   "id": "s9",
   "url": "https://www.vanta.com/legal/terms-faq",
   "title": "Vanta MSA FAQ",
   "publisher": "vendor",
   "quote": "No, Vanta does not offer customers the right to terminate a subscription for convenience.",
   "supports": "no termination for convenience"
  },
  {
   "id": "s10",
   "url": "https://help.vanta.com/en/articles/11346096-contacting-vanta-support",
   "title": "Contacting Vanta Support",
   "publisher": "vendor",
   "quote": "Contracts, billing, invoices, renewals, and payment inquiries.",
   "supports": "the Account Manager handles renewals and billing"
  },
  {
   "id": "s11",
   "url": "https://www.vanta.com/legal/terms-faq",
   "title": "Vanta MSA FAQ",
   "publisher": "vendor",
   "quote": "Unfortunately, Vanta cannot guarantee that your Customer Information will be accessible after the end of your subscription",
   "supports": "access to data after the subscription ends"
  },
  {
   "id": "s12",
   "url": "https://www.vanta.com/pricing",
   "title": "Vanta Pricing",
   "publisher": "vendor",
   "quote": "Request a free demo today to discuss your business needs and get personalized pricing.",
   "supports": "pricing is quote-only"
  },
  {
   "id": "s13",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "Click Cancel my subscription to submit a cancellation request.",
   "supports": "the cancel button on the Billing page"
  },
  {
   "id": "s14",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "Your subscription remains active through the end of your current term.",
   "supports": "when a cancellation takes effect"
  },
  {
   "id": "s15",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "contact our billing team for assistance in changing or canceling your subscription",
   "supports": "what to do without the cancel option"
  },
  {
   "id": "s16",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "Only Admins and custom roles with Billing edit permissions can make changes.",
   "supports": "who can change billing"
  },
  {
   "id": "s17",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "You can access the Billing page from your account settings.",
   "supports": "where the Billing page is"
  },
  {
   "id": "s18",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "manage your billing through your partner or marketplace portal",
   "supports": "partner, MSP and marketplace billing"
  },
  {
   "id": "s19",
   "url": "https://www.vanta.com/legal/terms",
   "title": "Master Subscription Agreement",
   "publisher": "vendor",
   "quote": "all Fees shall be paid through billing of Customer's account with such cloud service provider",
   "supports": "cloud marketplace billing and refunds as credits"
  },
  {
   "id": "s20",
   "url": "https://help.vanta.com/en/articles/11345390-managing-your-billing",
   "title": "Managing Your Billing",
   "publisher": "vendor",
   "quote": "Click Change my subscription to contact us about changes to your plan.",
   "supports": "requesting a plan change"
  },
  {
   "id": "s21",
   "url": "https://www.vanta.com/legal/terms-faq",
   "title": "Vanta MSA FAQ",
   "publisher": "vendor",
   "quote": "our Services give you the ability to export your data at any time during your subscription term",
   "supports": "export during the term"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "Vanta's signed Order Form isn't public, and it sets the service period, so its renewal and notice terms may differ from the MSA defaults",
   "Vanta's help pages don't say whether a Cancel my subscription request on the Billing page counts as the MSA's written notice",
   "Vanta's pages don't say how to stop renewal of a subscription bought through a cloud marketplace in that marketplace's settings",
   "Pricing is quote-only, and the pages don't publish plan prices, discounts or cheaper tiers",
   "Vanta's public pages don't name the export menus or formats",
   "Vanta's pages don't say what confirmation follows a cancellation request or a non-renewal notice"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Added the in-product route: Admins can click Cancel my subscription on the Billing page; access lasts to the end of the term",
    "Added a cloud marketplace route (for example AWS): billing runs through the marketplace account and refunds come as credits",
    "Written-notice route: added Vanta's mailing address from the MSA notice clause",
    "Reseller route: billing goes through the partner portal; fees are set by the reseller; the 10-day cure period for termination for cause",
    "Added data export during the term and the Change my subscription option; removed an unsupported claim about renewal pricing"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/vanta",
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 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
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