Personal subscriptions · Security, VPN and passwords

How to cancel CyberGhost VPN

Cancel at my.cyberghostvpn.com: profile logo, Subscriptions, Cancel Subscription, Continue To Cancel; the VPN works until the paid period ends. App Store, Google Play and Amazon purchases are cancelled there. Gotcha: cancelling doesn't refund; ask Support within 14 days (monthly) or 45 days (6 months or longer).

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open CyberGhost VPN's cancel page

The short answer

  • Where: Log in to your CyberGhost account and select the profile logo at the top right (my.cyberghostvpn.com).
  • When it ends: Automatic billing stops; you keep using CyberGhost until the end of the paid subscription period.
  • Billed by someone else? Cancel with them instead: Apple, Google Play, Amazon or a partner.

Before you cancel

What you lose

  • VPN access once the paid period ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Bought on the CyberGhost website

Online, self-serve Subscriptions bought on the CyberGhost website. Who can cancel: The account holder, logged in to the CyberGhost account.

  1. Log in to your CyberGhost account and select the profile logo at the top rightYou should see: Subscriptions
  2. Select Subscriptions, then Cancel SubscriptionYou should see: Continue To Cancel
  3. Select Continue To CancelYou should see: The automatic billing for your CyberGhost VPN subscription has been turned OFF.
  4. Or ask Support to cancel automatic renewal by email (support@cyberghost.ro)
Confirm it worked
A screen saying "The automatic billing for your CyberGhost VPN subscription has been turned OFF."
Access ends
Automatic billing stops; you keep using CyberGhost until the end of the paid subscription period
Notice
The plan renews at the end of each billing period; cancel before midnight on the renewal date
Refunds
Money-back guarantee: 14 days on 1-month subscriptions, 45 days on 6 months or longer. Ask Support by email (support@cyberghost.ro), ticket or 24/7 live chat, with your Order Number or Reference Number. Turning off automatic renewal doesn't request a refund
Open the page
Source: support.cyberghostvpn.com support.cyberghostvpn.com support.cyberghostvpn.com cyberghostvpn.com support.cyberghostvpn.com

Billed by Apple (App Store)

In the billing platform's settings Subscriptions bought in the CyberGhost app through the Apple App Store. Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. Open the App Store and tap your profile icon in the top-right cornerYou should see: Subscriptions
  2. Tap Subscriptions, then select CyberGhost VPNYou should see: Cancel Subscription
  3. Tap Cancel Subscription, then tap Cancel Subscription again to confirm
Confirm it worked
In Subscriptions, an expiration message in red text, or no Cancel button
Access ends
You can keep using CyberGhost VPN until the end of the current billing period
Notice
Cancel at least 24 hours before the end of the free trial or the next billing date
Refunds
Not covered by CyberGhost's money-back guarantee; request a refund from Apple on its Report a Problem website (Apple decides)
Source: support.cyberghostvpn.com support.apple.com

Billed by Google Play

In the billing platform's settings Subscriptions and trials bought in the CyberGhost Android app through Google Play. Who can cancel: The Google Account that pays for the subscription. Everything Google Play bills, in one place.

  1. Open the Play Store app, tap your account icon and go to Payments & Subscriptions, then SubscriptionsYou should see: CyberGhost VPN
  2. Select CyberGhost VPN, tap Cancel subscription and select a reason when promptedYou should see: Continue
  3. Tap Continue, then confirm that you want to cancel
Access ends
No further renewal charges; Google lets you use the subscription for the time already paid
Refunds
Not covered by CyberGhost's money-back guarantee; refunds are at Google Play Support's discretion
Open the page
Source: support.cyberghostvpn.com support.google.com

Billed by Amazon

In the billing platform's settings Subscriptions bought through the Amazon Appstore (for example on Fire TV or Fire Stick). Who can cancel: The Amazon account that bought the subscription. Everything Amazon bills, in one place.

  1. On the web, go to your Amazon Memberships and Subscriptions page and log in to AmazonYou should see: CyberGhost VPN
  2. Locate CyberGhost VPN and click Manage SubscriptionYou should see: Advanced Controls
  3. Select Cancel Subscription under Advanced Controls
  4. Or on a Fire TV or Fire Stick, go to Settings, Applications, Appstore, Manage my subscriptions, then find CyberGhost VPN and cancel it
Refunds
Not covered by CyberGhost's money-back guarantee; refunds are at Amazon Appstore Support's discretion
Open the page
Source: support.cyberghostvpn.com support.cyberghostvpn.com

Billed by a partner

In the billing platform's settings Subscriptions from a physical gift card, a promotion activation key, or a third-party seller. Who can cancel: The buyer, through the seller.

  1. Contact the store or seller you bought from: the store that sold the subscription handles billing, cancellations and refunds
Refunds
Not covered by CyberGhost's refund policy; ask the seller about its own refund policy
Source: support.cyberghostvpn.com support.cyberghostvpn.com

Questions people ask

Can I get a refund if I cancel CyberGhost VPN?

Bought on the CyberGhost website: Money-back guarantee: 14 days on 1-month subscriptions, 45 days on 6 months or longer. Ask Support by email (support@cyberghost.ro), ticket or 24/7 live chat, with your Order Number or Reference Number. Turning off automatic renewal doesn't request a refund. Billed by Apple (App Store): Not covered by CyberGhost's money-back guarantee; request a refund from Apple on its Report a Problem website (Apple decides). Billed by Google Play: Not covered by CyberGhost's money-back guarantee; refunds are at Google Play Support's discretion.

Source: support.cyberghostvpn.com support.cyberghostvpn.com cyberghostvpn.com support.cyberghostvpn.com support.cyberghostvpn.com support.cyberghostvpn.com

If I cancel CyberGhost VPN, when does my access end?

Bought on the CyberGhost website: Automatic billing stops; you keep using CyberGhost until the end of the paid subscription period. Billed by Apple (App Store): You can keep using CyberGhost VPN until the end of the current billing period. Billed by Google Play: No further renewal charges; Google lets you use the subscription for the time already paid.

Source: support.cyberghostvpn.com support.cyberghostvpn.com cyberghostvpn.com support.cyberghostvpn.com support.cyberghostvpn.com support.google.com

How do I cancel CyberGhost VPN if I pay through Apple or Google Play?

Billed by Apple (App Store): Open the App Store and tap your profile icon in the top-right corner. Tap Subscriptions, then select CyberGhost VPN. Tap Cancel Subscription, then tap Cancel Subscription again to confirm. Billed by Google Play: Open the Play Store app, tap your account icon and go to Payments & Subscriptions, then Subscriptions. Select CyberGhost VPN, tap Cancel subscription and select a reason when prompted. Tap Continue, then confirm that you want to cancel.

Source: support.cyberghostvpn.com support.cyberghostvpn.com

How long before renewal do I need to cancel CyberGhost VPN?

Bought on the CyberGhost website: The plan renews at the end of each billing period; cancel before midnight on the renewal date. Billed by Apple (App Store): Cancel at least 24 hours before the end of the free trial or the next billing date.

Source: support.cyberghostvpn.com support.cyberghostvpn.com cyberghostvpn.com support.cyberghostvpn.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancelling only turns off automatic billing; it doesn't refund. Ask Support separately within 14 days (1-month plans) or 45 days (6 months or longer)
  • Cancelling doesn't delete the account. Deleting it (Account settings, Delete my account) is irreversible, deletes every subscription on that email, and Support can then no longer handle billing or refund requests
  • If you bought in the iOS app, you can't cancel in the CyberGhost app; cancel through your Apple account
  • Some purchases are billed by a payment company that is the merchant of record (CyberGhost's Terms name Cleverbridge, Apple, Google and Amazon)
  • Longer plans start at an introductory rate and renew annually at the standard rate
  • Dedicated IP and Security Suite are paid add-ons

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/cyberghost.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How Can I Cancel My Subscription? Go to your CyberGhost account and select the profile logo in the top-right side. (where the web cancel flow starts)
  2. How Can I Cancel My Subscription? Select Continue To Cancel. (the final web step (after Subscriptions and Cancel Subscription))
  3. How Can I Cancel My Subscription? The automatic billing for your CyberGhost VPN subscription has been turned OFF. (the confirmation screen)
  4. How Can I Cancel My Subscription? This means you have successfully cancelled your CyberGhost VPN subscription and can keep using it until the end of your paid subscription period. (when a web cancellation takes effect)
  5. How Can I Cancel My Subscription? Canceling your subscription doesn't automatically refund your subscription. (cancelling doesn't refund)
  6. How Can I Cancel My Subscription? This process will cancel your active subscription but won't delete your account. (cancelling is not deleting the account)
  7. How do CyberGhost's Plans and Offers Work? Your plan renews automatically at the end of each billing period. To stop being charged, you'll need to cancel before midnight on the renewal date. (auto-renewal and the cancel deadline)
  8. CyberGhost VPN's Refund Policy For 1-month subscriptions, we offer a 14-day money-back guarantee. (the 14-day guarantee)
  9. CyberGhost VPN's Refund Policy For subscriptions of 6 months or longer, we offer a 45-day money-back guarantee. (the 45-day guarantee)
  10. CyberGhost VPN's Refund Policy Keep in mind that disabling automatic renewal will not initiate a refund request. (a refund must be requested separately)
  11. CyberGhost VPN's Refund Policy You should have your purchase Order Number or Reference Number at hand so that our Support Team can find your account more quickly. (what to have ready for a refund request)
  12. CyberGhost VPN's Refund Policy Via e-mail to support@cyberghost.ro (how to contact Support (also by ticket or 24/7 live chat))
  13. How to Cancel a CyberGhost VPN Subscription from Your Apple Device If you purchased your subscription via the App Store on iOS, you can't cancel it in the CyberGhost VPN app. (App Store purchases can't be cancelled in the app)
  14. How to Cancel a CyberGhost VPN Subscription from Your Apple Device Open the App Store and tap your profile icon in the top-right corner. (the first App Store step)
  15. How to Cancel a CyberGhost VPN Subscription from Your Apple Device Tap Cancel Subscription again to confirm. (the final App Store step)
  16. How to Cancel a CyberGhost VPN Subscription from Your Apple Device To avoid charges, cancel at least 24 hours before the end of your free trial or next billing date. (the App Store notice)
  17. How to Cancel a CyberGhost VPN Subscription from Your Apple Device After you cancel, you can continue using CyberGhost VPN until the end of your current billing period. (when an App Store cancellation takes effect)
  18. How to Cancel a CyberGhost VPN Subscription from Your Apple Device Subscriptions purchased via the App Store or iTunes do not qualify for CyberGhost VPN's money-back guarantee. (App Store purchases have no money-back guarantee)
  19. How to Cancel a CyberGhost VPN Subscription from Your Apple Device If you would like to request a refund, visit Apple's Report a Problem website and follow the instructions provided by Apple. (how to ask Apple for a refund)
  20. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  21. How to Cancel a CyberGhost VPN Google Play Subscription or Trial Tap your account icon and go to Payments & Subscriptions. (where the Google Play flow starts)
  22. How to Cancel a CyberGhost VPN Google Play Subscription or Trial Tap Cancel subscription and select a reason when prompted. (the Google Play cancel step)
  23. How to Cancel a CyberGhost VPN Google Play Subscription or Trial Tap Continue, then confirm that you want to cancel. (the final Google Play step)
  24. How to Cancel a CyberGhost VPN Google Play Subscription or Trial In-app subscriptions on Android are managed by the Google Play Store and are not covered by CyberGhost VPN's money-back guarantee. (Google bills Android in-app subscriptions; no money-back guarantee)
  25. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
  26. How Can I Cancel My Subscription? Go to your Amazon Memberships and Subscriptions page and log into your Amazon account. (where the Amazon web flow starts)
  27. How Can I Cancel My Subscription? Select Cancel Subscription under Advanced Controls. (the final Amazon web step)
  28. How Can I Cancel My Subscription? Subscriptions purchased as an in-app purchase via the Amazon Appstore are excluded from our CyberGhost VPN's money-back guarantee. (Amazon purchases have no money-back guarantee)
  29. Who Handles Your Subscription? The store where you purchased your subscription is responsible for everything related to billing, including cancellations, refunds, or payment issues. (whoever sold the subscription handles cancelling it)
  30. CyberGhost VPN Terms Subscription plans renew automatically by default at the completion of the billing term, provided this is supported by your credit card, unless you cancel automatic renewal. (auto-renewal in the Terms)
  31. Who Handles Your Subscription? If you purchased a CyberGhost VPN subscription through a physical gift card or a third-party seller, you will need to contact the seller for their respective refund policy. (gift-card and third-party-seller purchases go through the seller)
  32. How Do I Activate a Prepaid or Promotion Key? Subscriptions coming from physical gift cards or third-party sellers are not covered by our refund policy. (no CyberGhost refunds for those purchases)
  33. CyberGhost VPN Terms For purchases where CyberGhost is not the merchant on record (e.g. Cleverbridge, Apple Store, Google Store, Amazon etc) (payment companies that can be the merchant of record)
  34. CyberGhost VPN Terms Subscription purchases and refunds are handled via multiple third-party payment companies. (third-party payment companies handle billing)
  35. How Can I Delete My CyberGhost VPN Account? All subscriptions associated with your email address will be deleted. (deleting the account removes all its subscriptions)
  36. How Can I Delete My CyberGhost VPN Account? We will not be able to fulfill any account-related requests, including billing, payment, and refund queries. (after deletion Support can't handle billing or refunds)
  37. How Can I Delete My CyberGhost VPN Account? Confirm by selecting Delete my account on the next prompt. (how the account is deleted)
  38. How do CyberGhost's Plans and Offers Work? Longer-term offers are priced at an introductory rate for the initial period and renew annually at the standard rate thereafter. (renewals cost the standard rate)
  39. How do CyberGhost's Plans and Offers Work? The following are available as optional add-ons at an additional cost: (Dedicated IP and Security Suite are paid add-ons)
  40. CyberGhost VPN Terms you may also email support at support@cyberghost.ro or support@cyberghost.com (Support can cancel automatic renewal by email)
  41. Who Handles Your Subscription? If you bought your subscription directly from the CyberGhost site, you should contact our customer service for any questions regarding your subscription or billing. (CyberGhost handles website purchases)

Not confirmed yet

  • How long CyberGhost keeps account data after a subscription ends isn't stated on its help pages; no data export is documented
  • Whether the Dedicated IP and Security Suite add-ons stop renewing along with the VPN isn't stated
  • CyberGhost's Terms name Cleverbridge among payment companies that can be the merchant of record, but its help pages don't say which purchases Cleverbridge bills or how to cancel them there
  • Whether gift-card or promotion-key subscriptions renew automatically isn't stated
  • When an Amazon Appstore cancellation takes effect, and how to confirm it, aren't stated on CyberGhost's help page; Amazon's Appstore help would document them
  • CyberGhost's help pages don't list plan prices, so whether a longer plan costs less per month isn't confirmed here; prices are on its pricing page

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).