The short answer
- Where: Find your keycode: open the Webroot SecureAnywhere program and click My Account (if it isn't installed, request a copy of the keycode on the opt-out page) (webroot.com).
- When it ends: Automatic renewal is disabled and you can use Webroot for the remainder of your subscription.
- Billed by someone else? Cancel with them instead: a partner.
Before you cancel
What you lose
- Protection and updates once the subscription expires, unless you renew manually
- Automatic renewal at the standard renewal price
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Auto-renewal opt-out form
- Find your keycode: open the Webroot SecureAnywhere program and click My Account (if it isn't installed, request a copy of the keycode on the opt-out page)You should see:
Your keycode is displayed on that screen
- Optional: sign in to MyAccount at account.webroot.com, open the Subscriptions tab and click Options under the Manage column; for an auto-renewing subscription it points you to the opt-out processYou should see:
steps on the Opt Out of Auto-renewal process
- Open the auto-renewal opt-out page and, at the bottom, enter your keycode without dashesYou should see:
Yes, please remove auto renewal from my subscription.
- Check Yes, please remove auto renewal from my subscription, then click SubmitYou should see:
You will receive a confirmation of your request shortly.
- Confirm it worked
- A confirmation of the request arrives shortly after you submit
- Access ends
- Automatic renewal is disabled and you can use Webroot for the remainder of your subscription
- Notice
- Webroot notifies you 30 days and 14 days before the subscription expires, with cancellation options; renewals are at the standard renewal price plus tax
- Refunds
- 70-day money-back guarantee on consumer products. Request it on Webroot's refund page with the invoice number (it starts with WIN, E, C or R) and amount from your receipt email; Auto Renewal charge is one of the listed reasons. Requests after 70 days only turn off automatic renewal
Bought through Best Buy or Geek Squad
- Call the Webroot Best Buy Assurance Program at 1-800-433-5778 and ask to turn off automatic renewal or for a refund
- Refunds
- Handled by Best Buy: Webroot can't process automatic renewal cancellations or refunds for these accounts
Questions people ask
Can I get a refund if I cancel Webroot?
Auto-renewal opt-out form: 70-day money-back guarantee on consumer products. Request it on Webroot's refund page with the invoice number (it starts with WIN, E, C or R) and amount from your receipt email; Auto Renewal charge is one of the listed reasons. Requests after 70 days only turn off automatic renewal. Bought through Best Buy or Geek Squad: Handled by Best Buy: Webroot can't process automatic renewal cancellations or refunds for these accounts.
Source: webroot.com answers.webroot.com answers.webroot.com webroot.com
If I cancel Webroot, when does my access end?
Auto-renewal opt-out form: Automatic renewal is disabled and you can use Webroot for the remainder of your subscription.
How do I cancel Webroot if I pay through a partner?
Bought through Best Buy or Geek Squad: Call the Webroot Best Buy Assurance Program at 1-800-433-5778 and ask to turn off automatic renewal or for a refund.
Source: webroot.com
How long before renewal do I need to cancel Webroot?
Auto-renewal opt-out form: Webroot notifies you 30 days and 14 days before the subscription expires, with cancellation options; renewals are at the standard renewal price plus tax.
Source: answers.webroot.com
For AI agents
- Cancelling is a request form: have the keycode ready, since the Don't have your keycode? option may delay processing
- Turning off auto-renewal does not refund a charge; a refund is a separate request on the refund page
- Manually renewing or upgrading turns automatic renewal back on by default
- Best Buy, Geek Squad and Total Tech Support subscriptions must go through Best Buy at 1-800-433-5778
- Retail boxed software: return it unopened to the store for the fastest refund
- Webroot support phone for help: 1-866-350-6089
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/webroot.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- How do I cancel my protection?
If you would like to remove automatic renewal from your subscription, please complete this form.
(cancelling is done with the opt-out form) - How do I cancel my protection?
Requests after 70 days of purchase will have automatic renewal disabled, and you are welcome to use Webroot for the remainder of your subscription.
(when it takes effect, and what happens after 70 days) - How do I cancel my protection?
We will also notify you 30 days and 14 days prior to your subscription expiring to confirm the automatic renewal and provide you with cancellation and update options.
(renewal reminders) - How do I cancel my protection?
Your subscription will always be renewed at our standard renewal price (plus any applicable sales tax).
(the renewal price) - How do I cancel my protection?
Please note that Webroot offers a 70-day money-back guarantee.
(the money-back guarantee) - Webroot automatic renewal opt-out
Enter your keycode (without dashes) to remove automatic renewal from your subscription preferences.
(the keycode step) - Webroot automatic renewal opt-out
Yes, please remove auto renewal from my subscription.
(the checkbox to tick) - Webroot automatic renewal opt-out
You will receive a confirmation of your request shortly.
(the confirmation) - Webroot automatic renewal opt-out
click My Account. Your keycode is displayed on that screen.
(where to find the keycode) - Webroot automatic renewal opt-out
For best results, please use the "enter your keycode" section.
(use the keycode rather than the no-keycode option) - How do I update my payment information?
highlighted in blue under the Manage column.
(MyAccount: where the Options link is) - How do I update my payment information?
If auto-renewal is enabled, you will be provided with steps on our Opt Out of Auto-renewal process.
(MyAccount points to the opt-out process) - How do I update my payment information?
To disable automatic renewal, please submit a request to https://www.webroot.com/us/en/auto-renewal-optout.
(the opt-out form is the way to disable renewal) - How do I update my payment information?
Note: By default, automatic renewal is enabled when manually renewing or upgrading.
(renewing turns auto-renewal back on) - Refund your purchase
Webroot offers a 70-day money back guarantee on all of its consumer products in accordance with the applicable end user license agreement.
(the refund window) - Refund your purchase
Your 10- or 11-digit invoice code number should start with either WIN, E, C or R, as well as the total amount you are requesting for refund.
(what the refund form needs) - Webroot automatic renewal opt-out
please reach out to the Webroot Best Buy Assurance Program at 1-800-433-5778
(the Best Buy phone number) - Webroot automatic renewal opt-out
Best Buy manages its Webroot accounts independently and we do not have access to their customer accounts to process automatic renewal cancellations or refunds.
(Best Buy handles its own accounts) - Refund your purchase
(Hint: your Credit Card Statement will display Webroot Yearly Plan from MN)
(how to tell a Best Buy subscription) - Webroot automatic renewal opt-out
If you had a consumer product that has already been charged for automatic renewal and would like to request a refund, please visit our: online request page.
(refunds of renewal charges are a separate request) - Webroot automatic renewal opt-out
Need more help? Call us at 1-866-350-6089
(the support phone number) - Refund your purchase
If you have already opened the software, please provide your full name and mailing address and send the original disc, the keycode, and purchase receipt
(refunds for retail boxed software)
Not confirmed yet
- A few details aren't backed by a quoted line and weren't re-checked for this guide: the opt-out page's option to request a keycode, the refund form's list of reasons, and returning unopened boxed software to the store
- Webroot's consumer terms and conditions (a PDF) weren't checked, so how far ahead of expiry a renewal is charged, and which company processes payments, aren't confirmed
- Whether Webroot's mobile apps sell subscriptions through the App Store or Google Play isn't confirmed; it would be on Webroot's mobile product pages or support articles
- What happens to Webroot Backup & Restore cloud files after cancelling was not found
Independent re-check, 2026-10-05
A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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