Personal subscriptions · Security, VPN and passwords

How to cancel Malwarebytes

Turn off auto-renewal from your Malwarebytes account's payment page (Turn auto-renewal off, pick a reason, Send); the plan stays active until it expires. Android and iOS plans are cancelled in Google Play or the App Store. Gotcha: the 60-day refund covers new direct purchases only, not renewals.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

Open Malwarebytes's cancel page

The short answer

  • Where: Open the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if asked (my.malwarebytes.com).
  • When it ends: The subscription stays active and valid until its expiration date.
  • Contract notice: At least 30 days' written notice before the renewal date. How to give notice
  • Billed by someone else? Cancel with them instead: Apple, Google Play or a partner.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What you lose

  • Paid Malwarebytes protection after the expiration date: the license converts to a free license, which no longer gets automatic updates

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by Malwarebytes

Online, self-serve Windows and Mac subscriptions bought from the Malwarebytes Online Store (Malwarebytes for Home), including trials that took payment details. Who can cancel: The Malwarebytes account holder (sign in), or Malwarebytes support on request.

  1. Open the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if askedYou should see: Turn auto-renewal off
  2. In the pop-up, click Turn auto-renewal offYou should see: a prompt to select a reason
  3. Select a reason and click Send
Confirm it worked
A confirmation email once auto-renewal is turned off
Access ends
The subscription stays active and valid until its expiration date
Notice
None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial ends
Refunds
60-day money-back guarantee on new subscriptions bought directly from Malwarebytes; it does not apply to renewals or Personal Data Removal
Open the page
Source: help.malwarebytes.com malwarebytes.com

Billed by Apple (App Store)

In the billing platform's settings Malwarebytes subscriptions for iPhone or iPad billed by the Apple App Store. Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. On an iPhone or iPad, open Settings and tap your nameYou should see: Subscriptions
  2. Tap Subscriptions, then tap the Malwarebytes subscriptionYou should see: Cancel Subscription
  3. Tap Cancel Subscription (you may need to scroll down)
Confirm it worked
Malwarebytes shows an expiration message, or no Cancel button, in Subscriptions
Notice
For an Apple-billed trial, cancel at least 24 hours before the trial ends
Refunds
Ask Apple; Malwarebytes sends app store buyers to the store's refund policy
Source: help.malwarebytes.com malwarebytes.com support.apple.com

Billed by Google Play

In the billing platform's settings Malwarebytes subscriptions for Android billed by Google Play. Who can cancel: The Google Account that pays for the subscription. Everything Google Play bills, in one place.

  1. Go to subscriptions in Google Play, signed in to the Google Account that paysYou should see: Malwarebytes
  2. Next to Malwarebytes, click Manage, then Cancel subscriptionYou should see: a confirmation pop-up asking for a reason
  3. Select a reason, then click Continue
Access ends
You can keep using the subscription for the time already paid
Refunds
Ask Google Play; Malwarebytes sends app store buyers to the store's refund policy
Open the page
Source: help.malwarebytes.com malwarebytes.com support.google.com

Business contract

By email Malwarebytes for Teams (small business) subscriptions set to auto-renew. Who can cancel: The business customer.

  1. Give Malwarebytes written notice (an email is enough) at least 30 days before the renewal date that you don't want to renew
Notice
At least 30 days' written notice before the renewal date
Refunds
No refund of fees already paid for the current subscription period
Source: malwarebytes.com

Billed by a partner

In the billing platform's settings Malwarebytes bought from a retail store or another authorized reseller. Who can cancel: The buyer, through the retailer or reseller.

  1. Contact the retailer or reseller you bought from; payment, pricing and refund terms are set between you and them
Refunds
Set by the retailer; the 60-day guarantee may not be offered
Source: malwarebytes.com

Questions people ask

Can I get a refund if I cancel Malwarebytes?

Billed by Malwarebytes: 60-day money-back guarantee on new subscriptions bought directly from Malwarebytes; it does not apply to renewals or Personal Data Removal. Business contract: No refund of fees already paid for the current subscription period. Billed by Apple (App Store): Ask Apple; Malwarebytes sends app store buyers to the store's refund policy.

Source: malwarebytes.com help.malwarebytes.com

If I cancel Malwarebytes, when does my access end?

Billed by Malwarebytes: The subscription stays active and valid until its expiration date. Billed by Google Play: You can keep using the subscription for the time already paid.

Source: help.malwarebytes.com support.google.com

How do I cancel Malwarebytes if I pay through Apple or Google Play?

Billed by Apple (App Store): On an iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then tap the Malwarebytes subscription. Tap Cancel Subscription (you may need to scroll down). Billed by Google Play: Go to subscriptions in Google Play, signed in to the Google Account that pays. Next to Malwarebytes, click Manage, then Cancel subscription. Select a reason, then click Continue.

Source: support.apple.com help.malwarebytes.com support.google.com malwarebytes.com

How long before renewal do I need to cancel Malwarebytes?

Billed by Malwarebytes: None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial ends. Business contract: At least 30 days' written notice before the renewal date. Billed by Apple (App Store): For an Apple-billed trial, cancel at least 24 hours before the trial ends.

Source: help.malwarebytes.com malwarebytes.com support.apple.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan A free version of the Malwarebytes software is available; its license continues until terminated malwarebytes.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The flow asks you to select a reason for canceling auto-renewal before you click Send
  • Android and iOS subscriptions can't be cancelled in the Malwarebytes account; use Google Play or the App Store
  • Malwarebytes support can also turn off auto-renewal
  • Business (Teams) plans need 30 days' written notice before the renewal date

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/malwarebytes.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Manage auto-renewal for your Malwarebytes subscription Subscriptions purchased from the Malwarebytes Online Store have auto-renewal enabled by default. (direct subscriptions auto-renew)
  2. Manage auto-renewal for your Malwarebytes subscription In the pop up, click Turn auto-renewal off. (the cancel button)
  3. Manage auto-renewal for your Malwarebytes subscription Select the reason and click Send. (the reason step)
  4. Manage auto-renewal for your Malwarebytes subscription You will receive a confirmation email once auto-renewal is turned off. (how to confirm it worked)
  5. Manage auto-renewal for your Malwarebytes subscription Canceled subscriptions remain active and valid until their expiration date. (when it takes effect)
  6. Manage auto-renewal for your Malwarebytes subscription For yearly subscriptions, you receive a renewal reminder email 30 days before your renewal date. (renewal reminder)
  7. Malwarebytes End User License Agreement pursuant to our 60-day money-back guarantee you may be eligible to request cancellation and refund within 60 days of purchase of your new subscription. (the 60-day refund on new direct purchases)
  8. Malwarebytes End User License Agreement your subscription shall automatically renew (unless you turn off auto-renewal in your MyAccount portal or by contacting Malwarebytes support). (cancel in MyAccount or through support)
  9. Manage auto-renewal for your Malwarebytes subscription you will need to cancel your subscription through Google Play or Apple App Store (mobile subscriptions are cancelled in the stores)
  10. Malwarebytes End User License Agreement from other third-party vendors, including retail stores, Apple App Store, Google Play store, please contact those vendors directly for more information about their refund policies. (store and retail refunds are handled by those vendors)
  11. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the Apple cancel steps on iPhone or iPad)
  12. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  13. Cancel a subscription from Apple If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends. (the notice needed to avoid paying after an Apple-billed trial)
  14. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue. (the Google Play cancel steps, including the reason pop-up)
  15. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
  16. Malwarebytes End User License Agreement you can avoid automatic renewal by providing us with at least thirty (30) days' written notice (email sufficient) prior to the renewal date. (the Teams notice period)
  17. Malwarebytes End User License Agreement You will not receive a refund for the fees you already paid for your current subscription period. (no refund of fees already paid)
  18. Malwarebytes End User License Agreement If you purchased the Software from a Malwarebytes authorized reseller, the payment obligation and pricing terms are determined between you and the authorized reseller. (reseller terms)
  19. Malwarebytes End User License Agreement If you have obtained a license to a free version of the Software, then your license will continue until terminated in accordance with this Agreement. (the free version)
  20. Malwarebytes End User License Agreement The 60-day money-back guarantee does not apply to renewals nor purchases of Malwarebytes Personal Data Removal. (renewals are excluded from the refund)
  21. Malwarebytes End User License Agreement your license shall automatically convert into a free license; as such, your Software will no longer be eligible to receive automatic updates. (an unpaid (not renewed) license converts to a free license)

Not confirmed yet

  • Where to send the Teams renewal notice (an email address) is not given in the license agreement
  • How long Malwarebytes keeps account data after cancelling is not stated on the pages we read

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).