{
 "id": "malwarebytes",
 "name": "Malwarebytes",
 "category": "security_privacy",
 "website": "https://www.malwarebytes.com",
 "domains": [
  "malwarebytes.com"
 ],
 "summary": "Turn off auto-renewal from your Malwarebytes account's payment page (Turn auto-renewal off, pick a reason, Send); the plan stays active until it expires. Android and iOS plans are cancelled in Google Play or the App Store. Gotcha: the 60-day refund covers new direct purchases only, not renewals.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Windows and Mac subscriptions bought from the Malwarebytes Online Store (Malwarebytes for Home), including trials that took payment details",
   "who": "The Malwarebytes account holder (sign in), or Malwarebytes support on request",
   "method": "self_serve",
   "start_url": "https://my.malwarebytes.com/landing/turn-off-auto-renewal",
   "steps": [
    {
     "do": "Open the turn-off-auto-renewal payment page in your Malwarebytes account and sign in if asked",
     "expect": "Turn auto-renewal off"
    },
    {
     "do": "In the pop-up, click Turn auto-renewal off",
     "expect": "a prompt to select a reason"
    },
    {
     "do": "Select a reason and click Send",
     "expect": null
    }
   ],
   "confirm_by": "A confirmation email once auto-renewal is turned off",
   "effective": "The subscription stays active and valid until its expiration date",
   "notice": "None; yearly plans get a renewal reminder email 30 days before the renewal date. Trials with payment details must be turned off before the trial ends",
   "refund": "60-day money-back guarantee on new subscriptions bought directly from Malwarebytes; it does not apply to renewals or Personal Data Removal",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s20",
    "s21"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Malwarebytes subscriptions for iPhone or iPad billed by the Apple App Store",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Malwarebytes subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "Malwarebytes shows an expiration message, or no Cancel button, in Subscriptions",
   "effective": null,
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": "Ask Apple; Malwarebytes sends app store buyers to the store's refund policy",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Malwarebytes subscriptions for Android billed by Google Play",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Malwarebytes"
    },
    {
     "do": "Next to Malwarebytes, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": null,
   "refund": "Ask Google Play; Malwarebytes sends app store buyers to the store's refund policy",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s14",
    "s15"
   ]
  },
  {
   "channel": "sales_contract",
   "applies_to": "Malwarebytes for Teams (small business) subscriptions set to auto-renew",
   "who": "The business customer",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Give Malwarebytes written notice (an email is enough) at least 30 days before the renewal date that you don't want to renew",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "At least 30 days' written notice before the renewal date",
   "refund": "No refund of fees already paid for the current subscription period",
   "fees": null,
   "source_ids": [
    "s16",
    "s17"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "applies_to": "Malwarebytes bought from a retail store or another authorized reseller",
   "who": "The buyer, through the retailer or reseller",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the retailer or reseller you bought from; payment, pricing and refund terms are set between you and them",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": "Set by the retailer; the 60-day guarantee may not be offered",
   "fees": null,
   "source_ids": [
    "s10",
    "s18"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "free_plan",
   "what": "A free version of the Malwarebytes software is available; its license continues until terminated",
   "evidence": "documented",
   "source_ids": [
    "s19"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The subscription's expiration date",
  "data_kept": null,
  "you_lose": [
   "Paid Malwarebytes protection after the expiration date: the license converts to a free license, which no longer gets automatic updates"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "The flow asks you to select a reason for canceling auto-renewal before you click Send",
  "tips": [
   "Android and iOS subscriptions can't be cancelled in the Malwarebytes account; use Google Play or the App Store",
   "Malwarebytes support can also turn off auto-renewal",
   "Business (Teams) plans need 30 days' written notice before the renewal date"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "Subscriptions purchased from the Malwarebytes Online Store have auto-renewal enabled by default.",
   "supports": "direct subscriptions auto-renew"
  },
  {
   "id": "s2",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "In the pop up, click Turn auto-renewal off.",
   "supports": "the cancel button"
  },
  {
   "id": "s3",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "Select the reason and click Send.",
   "supports": "the reason step"
  },
  {
   "id": "s4",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "You will receive a confirmation email once auto-renewal is turned off.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s5",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "Canceled subscriptions remain active and valid until their expiration date.",
   "supports": "when it takes effect"
  },
  {
   "id": "s6",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "For yearly subscriptions, you receive a renewal reminder email 30 days before your renewal date.",
   "supports": "renewal reminder"
  },
  {
   "id": "s7",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "pursuant to our 60-day money-back guarantee you may be eligible to request cancellation and refund within 60 days of purchase of your new subscription.",
   "supports": "the 60-day refund on new direct purchases"
  },
  {
   "id": "s8",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "your subscription shall automatically renew (unless you turn off auto-renewal in your MyAccount portal or by contacting Malwarebytes support).",
   "supports": "cancel in MyAccount or through support"
  },
  {
   "id": "s9",
   "url": "https://help.malwarebytes.com/hc/en-us/articles/31589478583579-Manage-auto-renewal-for-your-Malwarebytes-subscription",
   "title": "Manage auto-renewal for your Malwarebytes subscription",
   "publisher": "vendor",
   "quote": "you will need to cancel your subscription through Google Play or Apple App Store",
   "supports": "mobile subscriptions are cancelled in the stores"
  },
  {
   "id": "s10",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "from other third-party vendors, including retail stores, Apple App Store, Google Play store, please contact those vendors directly for more information about their refund policies.",
   "supports": "store and retail refunds are handled by those vendors"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the notice needed to avoid paying after an Apple-billed trial"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s16",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "you can avoid automatic renewal by providing us with at least thirty (30) days' written notice (email sufficient) prior to the renewal date.",
   "supports": "the Teams notice period"
  },
  {
   "id": "s17",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "You will not receive a refund for the fees you already paid for your current subscription period.",
   "supports": "no refund of fees already paid"
  },
  {
   "id": "s18",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "If you purchased the Software from a Malwarebytes authorized reseller, the payment obligation and pricing terms are determined between you and the authorized reseller.",
   "supports": "reseller terms"
  },
  {
   "id": "s19",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "If you have obtained a license to a free version of the Software, then your license will continue until terminated in accordance with this Agreement.",
   "supports": "the free version"
  },
  {
   "id": "s20",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "The 60-day money-back guarantee does not apply to renewals nor purchases of Malwarebytes Personal Data Removal.",
   "supports": "renewals are excluded from the refund"
  },
  {
   "id": "s21",
   "url": "https://www.malwarebytes.com/eula",
   "title": "Malwarebytes End User License Agreement",
   "publisher": "vendor",
   "quote": "your license shall automatically convert into a free license; as such, your Software will no longer be eligible to receive automatic updates.",
   "supports": "an unpaid (not renewed) license converts to a free license"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Where to send the Teams renewal notice (an email address) is not given in the license agreement",
   "How long Malwarebytes keeps account data after cancelling is not stated on the pages we read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "fixed",
   "notes": [
    "after_cancel: added that an unpaid license converts to a free license without automatic updates (EULA, s21)",
    "Help-center steps, trial and store wording re-checked",
    "EULA, Apple and Google Play quotes re-confirmed verbatim"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/malwarebytes",
 "json": "https://stackcut.io/exits/malwarebytes.json",
 "evidence": {
  "packet_revision": "5975966056dcb66b8e39e80807155923ea6b92efbf8ff75814f5062aaf25f98f",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "malwarebytes--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "malwarebytes--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "malwarebytes--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "malwarebytes--sales-contract--r4",
    "channel": "sales_contract",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "malwarebytes--reseller-or-partner--r5",
    "channel": "reseller_or_partner",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}