The short answer
- Where: Go to incogni.com/login and sign in (incogni.com).
- When it ends: Only future charges stop: you keep the Incogni service until the end of the current subscription period.
- Billed by someone else? Cancel with them instead: a partner.
- Want to keep it for less? Pay yearly and more. Options
Before you cancel
What happens to your data
Personal data needed to provide the service is kept for no longer than 24 months after the service ends; support records are kept 6 years from the last ticket. Data brokers that received your removal requests handle your data under their own privacy policies.
What you lose
- The Incogni services you bought, once the subscription expires
- The rest of the paid period, without a refund, if you delete the account
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Cancel auto-renewal on the website
- Go to incogni.com/login and sign in
- Click your email address in the upper-right corner (on mobile, tap the profile icon) and select ProfileYou should see:
Subscription & billing
- Open the Subscription & billing tab in the menu on the leftYou should see:
Manage, next to your plan name
- Click Manage, select Cancel subscription and follow the steps on screen
- Access ends
- Only future charges stop: you keep the Incogni service until the end of the current subscription period
- Notice
- Cancel before the period ends: the service renews automatically and your payment method is charged again
- Refunds
- Cancelling doesn't trigger a refund. One 30-day money-back refund per customer after the initial purchase (ask Customer Support); renewals aren't covered, except plans longer than a month renewed in Germany, the Netherlands or the UK (full refund within 30 days of the renewal charge, pro rata after)
Through Customer Support
- Contact Customer Support with the Contact Us button in the help center (or its request form) and ask them to cancel the automatic renewal
- If you're within 30 days of your first purchase, ask for the money-back refund in the same request
- Access ends
- Future charges stop; the service runs until the end of the current subscription period
- Notice
- Before the subscription renews
- Refunds
- One 30-day money-back refund per customer after the initial purchase; not after a renewal, except in Germany, the Netherlands and the UK
Bought through NordVPN, Surfshark or Coveron
- Contact the customer support team of the company you bought Incogni from and ask them to cancel it
- Confirm it worked
- That company's confirmation
- Refunds
- Incogni can't refund a subscription that wasn't bought on its website: ask the original seller
Questions people ask
Can I get a refund if I cancel Incogni?
Cancel auto-renewal on the website: Cancelling doesn't trigger a refund. One 30-day money-back refund per customer after the initial purchase (ask Customer Support); renewals aren't covered, except plans longer than a month renewed in Germany, the Netherlands or the UK (full refund within 30 days of the renewal charge, pro rata after). Through Customer Support: One 30-day money-back refund per customer after the initial purchase; not after a renewal, except in Germany, the Netherlands and the UK. Bought through NordVPN, Surfshark or Coveron: Incogni can't refund a subscription that wasn't bought on its website: ask the original seller.
If I cancel Incogni, when does my access end?
Cancel auto-renewal on the website: Only future charges stop: you keep the Incogni service until the end of the current subscription period. Through Customer Support: Future charges stop; the service runs until the end of the current subscription period.
How do I cancel Incogni if I pay through a partner?
Bought through NordVPN, Surfshark or Coveron: Contact the customer support team of the company you bought Incogni from and ask them to cancel it.
Source: support.incogni.com
How long before renewal do I need to cancel Incogni?
Cancel auto-renewal on the website: Cancel before the period ends: the service renews automatically and your payment method is charged again. Through Customer Support: Before the subscription renews.
What happens to my data when I cancel Incogni?
Personal data needed to provide the service is kept for no longer than 24 months after the service ends; support records are kept 6 years from the last ticket. Data brokers that received your removal requests handle your data under their own privacy policies.
Source: incogni.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
- Pay yearly Paying annually instead of monthly saves 50%, per Incogni's pricing page (a standard monthly individual plan costs $15.98 a month) incogni.com
- Student or nonprofit price Incogni's pricing page links to a Student Discount and a Graduate Discount, offered through Student Beans incogni.com
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Deleting the account is separate from cancelling: only Customer Support can delete it, and the rest of the subscription is forfeited without a refund
- Your payment receipt shows Paddle.net * Incogni: Paddle processes the payment on Incogni's behalf
- Only one money-back refund per customer, and only within 30 days of the first purchase
- Bought through NordVPN, Surfshark or Coveron: cancel with that company, not in Incogni
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/incogni.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Delete your account (separate from cancelling)
Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).
Link from JustDeleteMe (MIT).
Sources
- How to cancel the automatic renewal of my Incogni subscription?
email address in the upper-right corner on desktop, or tap the profile icon on mobile
(where the profile menu is) - How to cancel the automatic renewal of my Incogni subscription?
Select the "Subscription & billing" tab in the menu on the left
(the Subscription & billing tab) - How to cancel the automatic renewal of my Incogni subscription?
Click "Manage" next to your plan name to open the drop-down menu
(the Manage menu) - How to cancel the automatic renewal of my Incogni subscription?
Select "Cancel subscription" and follow the steps on screen
(the cancel step) - How to cancel the automatic renewal of my Incogni subscription?
you can still use the Incogni services you've bought until the subscription expires
(access after cancelling) - How to cancel the automatic renewal of my Incogni subscription?
cancelling your subscription's auto-renewal does not automatically grant a refund
(cancelling doesn't refund) - Incogni Terms of Service
The Incogni Service renews automatically at the end of each service period and Your chosen payment method is charged again
(auto-renewal) - Incogni Terms of Service
you will continue to receive access to the Services until the end of the then-current subscription period
(when access ends) - Incogni Terms of Service
We guarantee You a right to claim a refund within 30 days following your initial purchase of the Incogni Service
(the 30-day money-back guarantee) - How can I get a refund?
The 30-day money-back guarantee allows for one (1) refund per customer.
(one refund per customer) - Incogni Terms of Service
Once a Service contract is renewed after the initial Service period, it cannot be refunded on the basis of the 30 days money back guarantee
(renewals aren't covered) - Incogni Terms of Service
purchased from Germany (after March 1, 2022), Netherlands, or the United Kingdom
(the renewal refund exception for Germany, the Netherlands and the UK) - How can I get a refund?
please contact our Customer Support team to request a refund.
(how to ask for a refund) - What is Paddle on my billing?
Paddle.net is our trusted payment provider.
(Paddle handles payments) - How to cancel the automatic renewal of my Incogni subscription?
you can cancel your subscription by reaching out to our Customer Support team via the Contact Us button
(cancelling through support) - Incogni Terms of Service
If You prefer to cancel the automatic renewal, you can do so in Your profile at the section Subscription & plan or you can contact customer support
(both ways to cancel) - How to cancel the automatic renewal of my Incogni subscription?
If you purchased your Incogni subscription via NordVPN, Coveron, or Surfshark, you'll need to contact their customer support team to cancel it
(the partner route) - Incogni Terms of Service
We are not able to grant You a refund if You obtained the Incogni Service subscription not via our Website
(no Incogni refund for partner purchases) - How can I get a refund?
We are unable to process refunds for Incogni Service subscriptions obtained through resellers other than Paddle.
(reseller purchases aren't refunded by Incogni) - How to delete my Incogni account?
Deleting your account is a separate process from canceling your Incogni subscription.
(deleting is separate from cancelling) - How to delete my Incogni account?
To initiate the deletion of your Incogni account, please contact our Customer Support team.
(deletion goes through support) - Incogni Terms of Service
You have a right to delete Your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing Service period
(no refund on deletion) - Incogni Privacy Policy
is stored for no longer than 24 months after the termination of providing our Service
(how long personal data is kept) - Incogni Privacy Policy
these data brokers and website owners act as independent data controllers governed by their own privacy policies
(data already sent to brokers) - Incogni
30-day money-back guarantee on all Incogni plans
(the guarantee covers all plans) - Incogni Privacy Policy
is stored for 6 years from the last support ticket activity
(how long support records are kept) - What is Paddle on my billing?
you'll see "Paddle.net * Incogni" on your payment receipt
(how the charge appears) - Incogni pricing
Monthly Annually Save 50%
(annual billing saves 50%) - Incogni pricing
a standard monthly individual plan costs $15.98/month
(the monthly price) - Incogni pricing
Student Discount
(the student discount) - Incogni pricing
Graduate Discount
(the graduate discount)
Not confirmed yet
- Incogni doesn't say whether it sends a confirmation email after you cancel
- Incogni's Terms call the account section Subscription & plan, while its help center names the Subscription & billing tab
- Incogni's help pages don't mention subscriptions sold through the Apple App Store or Google Play
- Whether Incogni keeps re-sending removal requests after the subscription ends isn't documented
Independent re-check, 2026-10-05
A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.
Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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