{
 "id": "incogni",
 "name": "Incogni",
 "category": "security_privacy",
 "website": "https://incogni.com",
 "domains": [
  "incogni.com"
 ],
 "summary": "Sign in at incogni.com, open Profile, Subscription & billing, click Manage next to your plan and choose Cancel subscription. You keep the service until the paid period ends. Bought through NordVPN, Surfshark or Coveron? Cancel with them. Gotcha: deleting the account is separate, needs support, and refunds nothing.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Cancel auto-renewal on the website",
   "applies_to": "Incogni subscriptions bought on incogni.com (payments are handled by Paddle)",
   "who": "The account holder, signed in",
   "method": "self_serve",
   "start_url": "https://incogni.com/login",
   "steps": [
    {
     "do": "Go to incogni.com/login and sign in",
     "expect": null
    },
    {
     "do": "Click your email address in the upper-right corner (on mobile, tap the profile icon) and select Profile",
     "expect": "Subscription & billing"
    },
    {
     "do": "Open the Subscription & billing tab in the menu on the left",
     "expect": "Manage, next to your plan name"
    },
    {
     "do": "Click Manage, select Cancel subscription and follow the steps on screen",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Only future charges stop: you keep the Incogni service until the end of the current subscription period",
   "notice": "Cancel before the period ends: the service renews automatically and your payment method is charged again",
   "refund": "Cancelling doesn't trigger a refund. One 30-day money-back refund per customer after the initial purchase (ask Customer Support); renewals aren't covered, except plans longer than a month renewed in Germany, the Netherlands or the UK (full refund within 30 days of the renewal charge, pro rata after)",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s13",
    "s14"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Through Customer Support",
   "applies_to": "Incogni subscriptions bought from Incogni, if you'd rather not use the account page",
   "who": "The account holder",
   "method": "form",
   "start_url": "https://support.incogni.com/hc/en-us/requests/new",
   "steps": [
    {
     "do": "Contact Customer Support with the Contact Us button in the help center (or its request form) and ask them to cancel the automatic renewal",
     "expect": null
    },
    {
     "do": "If you're within 30 days of your first purchase, ask for the money-back refund in the same request",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Future charges stop; the service runs until the end of the current subscription period",
   "notice": "Before the subscription renews",
   "refund": "One 30-day money-back refund per customer after the initial purchase; not after a renewal, except in Germany, the Netherlands and the UK",
   "fees": null,
   "source_ids": [
    "s15",
    "s2",
    "s4",
    "s10",
    "s16"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Bought through NordVPN, Surfshark or Coveron",
   "applies_to": "Incogni subscriptions bought through NordVPN, Surfshark or Coveron (previously NordProtect), or another seller that isn't Incogni's website",
   "who": "The account holder with that company",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "Contact the customer support team of the company you bought Incogni from and ask them to cancel it",
     "expect": null
    }
   ],
   "confirm_by": "That company's confirmation",
   "effective": null,
   "notice": null,
   "refund": "Incogni can't refund a subscription that wasn't bought on its website: ask the original seller",
   "fees": null,
   "source_ids": [
    "s17",
    "s18",
    "s19"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Paying annually instead of monthly saves 50%, per Incogni's pricing page (a standard monthly individual plan costs $15.98 a month)",
   "evidence": "documented",
   "source_ids": [
    "s28",
    "s29"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Incogni's pricing page links to a Student Discount and a Graduate Discount, offered through Student Beans",
   "evidence": "documented",
   "source_ids": [
    "s30",
    "s31"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the current subscription period",
  "data_kept": "Personal data needed to provide the service is kept for no longer than 24 months after the service ends; support records are kept 6 years from the last ticket. Data brokers that received your removal requests handle your data under their own privacy policies",
  "you_lose": [
   "The Incogni services you bought, once the subscription expires",
   "The rest of the paid period, without a refund, if you delete the account"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Deleting the account is separate from cancelling: only Customer Support can delete it, and the rest of the subscription is forfeited without a refund",
   "Your payment receipt shows Paddle.net * Incogni: Paddle processes the payment on Incogni's behalf",
   "Only one money-back refund per customer, and only within 30 days of the first purchase",
   "Bought through NordVPN, Surfshark or Coveron: cancel with that company, not in Incogni"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "email address in the upper-right corner on desktop, or tap the profile icon on mobile",
   "supports": "where the profile menu is"
  },
  {
   "id": "s2",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "Select the \"Subscription & billing\" tab in the menu on the left",
   "supports": "the Subscription & billing tab"
  },
  {
   "id": "s3",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "Click \"Manage\" next to your plan name to open the drop-down menu",
   "supports": "the Manage menu"
  },
  {
   "id": "s4",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "Select \"Cancel subscription\" and follow the steps on screen",
   "supports": "the cancel step"
  },
  {
   "id": "s5",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "you can still use the Incogni services you've bought until the subscription expires",
   "supports": "access after cancelling"
  },
  {
   "id": "s6",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "cancelling your subscription's auto-renewal does not automatically grant a refund",
   "supports": "cancelling doesn't refund"
  },
  {
   "id": "s7",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "The Incogni Service renews automatically at the end of each service period and Your chosen payment method is charged again",
   "supports": "auto-renewal"
  },
  {
   "id": "s8",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "you will continue to receive access to the Services until the end of the then-current subscription period",
   "supports": "when access ends"
  },
  {
   "id": "s9",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "We guarantee You a right to claim a refund within 30 days following your initial purchase of the Incogni Service",
   "supports": "the 30-day money-back guarantee"
  },
  {
   "id": "s10",
   "url": "https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "The 30-day money-back guarantee allows for one (1) refund per customer.",
   "supports": "one refund per customer"
  },
  {
   "id": "s11",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "Once a Service contract is renewed after the initial Service period, it cannot be refunded on the basis of the 30 days money back guarantee",
   "supports": "renewals aren't covered"
  },
  {
   "id": "s12",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "purchased from Germany (after March 1, 2022), Netherlands, or the United Kingdom",
   "supports": "the renewal refund exception for Germany, the Netherlands and the UK"
  },
  {
   "id": "s13",
   "url": "https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "please contact our Customer Support team to request a refund.",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s14",
   "url": "https://support.incogni.com/hc/en-us/articles/21010903771538-What-is-Paddle-on-my-billing",
   "title": "What is Paddle on my billing?",
   "publisher": "vendor",
   "quote": "Paddle.net is our trusted payment provider.",
   "supports": "Paddle handles payments"
  },
  {
   "id": "s15",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "you can cancel your subscription by reaching out to our Customer Support team via the Contact Us button",
   "supports": "cancelling through support"
  },
  {
   "id": "s16",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "If You prefer to cancel the automatic renewal, you can do so in Your profile at the section Subscription & plan or you can contact customer support",
   "supports": "both ways to cancel"
  },
  {
   "id": "s17",
   "url": "https://support.incogni.com/hc/en-us/articles/4904006901522-How-to-cancel-the-automatic-renewal-of-my-Incogni-subscription",
   "title": "How to cancel the automatic renewal of my Incogni subscription?",
   "publisher": "vendor",
   "quote": "If you purchased your Incogni subscription via NordVPN, Coveron, or Surfshark, you'll need to contact their customer support team to cancel it",
   "supports": "the partner route"
  },
  {
   "id": "s18",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "We are not able to grant You a refund if You obtained the Incogni Service subscription not via our Website",
   "supports": "no Incogni refund for partner purchases"
  },
  {
   "id": "s19",
   "url": "https://support.incogni.com/hc/en-us/articles/4903975035410-How-can-I-get-a-refund",
   "title": "How can I get a refund?",
   "publisher": "vendor",
   "quote": "We are unable to process refunds for Incogni Service subscriptions obtained through resellers other than Paddle.",
   "supports": "reseller purchases aren't refunded by Incogni"
  },
  {
   "id": "s20",
   "url": "https://support.incogni.com/hc/en-us/articles/24958542807186-How-to-delete-my-Incogni-account",
   "title": "How to delete my Incogni account?",
   "publisher": "vendor",
   "quote": "Deleting your account is a separate process from canceling your Incogni subscription.",
   "supports": "deleting is separate from cancelling"
  },
  {
   "id": "s21",
   "url": "https://support.incogni.com/hc/en-us/articles/24958542807186-How-to-delete-my-Incogni-account",
   "title": "How to delete my Incogni account?",
   "publisher": "vendor",
   "quote": "To initiate the deletion of your Incogni account, please contact our Customer Support team.",
   "supports": "deletion goes through support"
  },
  {
   "id": "s22",
   "url": "https://incogni.com/legal/terms-of-service",
   "title": "Incogni Terms of Service",
   "publisher": "vendor",
   "quote": "You have a right to delete Your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing Service period",
   "supports": "no refund on deletion"
  },
  {
   "id": "s23",
   "url": "https://incogni.com/legal/privacy-policy",
   "title": "Incogni Privacy Policy",
   "publisher": "vendor",
   "quote": "is stored for no longer than 24 months after the termination of providing our Service",
   "supports": "how long personal data is kept"
  },
  {
   "id": "s24",
   "url": "https://incogni.com/legal/privacy-policy",
   "title": "Incogni Privacy Policy",
   "publisher": "vendor",
   "quote": "these data brokers and website owners act as independent data controllers governed by their own privacy policies",
   "supports": "data already sent to brokers"
  },
  {
   "id": "s25",
   "url": "https://incogni.com/",
   "title": "Incogni",
   "publisher": "vendor",
   "quote": "30-day money-back guarantee on all Incogni plans",
   "supports": "the guarantee covers all plans"
  },
  {
   "id": "s26",
   "url": "https://incogni.com/legal/privacy-policy",
   "title": "Incogni Privacy Policy",
   "publisher": "vendor",
   "quote": "is stored for 6 years from the last support ticket activity",
   "supports": "how long support records are kept"
  },
  {
   "id": "s27",
   "url": "https://support.incogni.com/hc/en-us/articles/21010903771538-What-is-Paddle-on-my-billing",
   "title": "What is Paddle on my billing?",
   "publisher": "vendor",
   "quote": "you'll see \"Paddle.net * Incogni\" on your payment receipt",
   "supports": "how the charge appears"
  },
  {
   "id": "s28",
   "url": "https://incogni.com/pricing",
   "title": "Incogni pricing",
   "publisher": "vendor",
   "quote": "Monthly Annually Save 50%",
   "supports": "annual billing saves 50%"
  },
  {
   "id": "s29",
   "url": "https://incogni.com/pricing",
   "title": "Incogni pricing",
   "publisher": "vendor",
   "quote": "a standard monthly individual plan costs $15.98/month",
   "supports": "the monthly price"
  },
  {
   "id": "s30",
   "url": "https://incogni.com/pricing",
   "title": "Incogni pricing",
   "publisher": "vendor",
   "quote": "Student Discount",
   "supports": "the student discount"
  },
  {
   "id": "s31",
   "url": "https://incogni.com/pricing",
   "title": "Incogni pricing",
   "publisher": "vendor",
   "quote": "Graduate Discount",
   "supports": "the graduate discount"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Incogni doesn't say whether it sends a confirmation email after you cancel",
   "Incogni's Terms call the account section Subscription & plan, while its help center names the Subscription & billing tab",
   "Incogni's help pages don't mention subscriptions sold through the Apple App Store or Google Play",
   "Whether Incogni keeps re-sending removal requests after the subscription ends isn't documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the cancel, refund, Paddle and account-deletion articles, the Terms of Service and the Privacy Policy: every route, refund and data-retention fact confirmed, including the renewal-refund rule for Germany, the Netherlands and the UK",
    "Added two ways to pay less from Incogni's pricing page: annual billing (save 50%) and student or graduate discounts; dropped the note about prices and discounts"
   ]
  }
 },
 "delete_account": {
  "url": "https://incogni.com/",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/incogni",
 "json": "https://stackcut.io/exits/incogni.json",
 "evidence": {
  "packet_revision": "68798187e7cd330c0f3d86033d1e24c24d4315aacce8417e9581f410eca49465",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "incogni--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "incogni--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "incogni--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}