The short answer
- Where: Sign in and open your Account Membership page, then cancel the membership there (my.aura.com).
- When it ends: The membership stops renewing; protection continues for the remaining days in the existing term (a refund ends access immediately).
- Billed by someone else? Cancel with them instead: Apple or Google Play.
- Want to keep it for less? Pay yearly and more. Options
Before you cancel
What you lose
- All the benefits of your Aura plan once protection ends
Cancel, by who bills you
Pick the route for whoever charges you: the name on your card statement or receipt tells you.
Billed by Aura
- Sign in and open your Account Membership page, then cancel the membership there
- Or call Aura at 1-855-712-0021 to cancel
- For a 60-day refund on an annual plan, call 1-833-552-2123 (Aura's FAQ also gives 1-855-712-0021) within 60 days of the charge
- Access ends
- The membership stops renewing; protection continues for the remaining days in the existing term (a refund ends access immediately)
- Refunds
- Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged (from the trial sign-up date if you started with a free trial). Monthly plans and later annual renewals don't qualify
Billed by Apple (App Store)
- On an iPhone or iPad, open Settings and tap your nameYou should see:
Subscriptions
- Tap Subscriptions, then tap the Aura subscriptionYou should see:
Cancel Subscription
- Tap Cancel Subscription (you may need to scroll down)
- Confirm it worked
- In Subscriptions, the Aura subscription shows an expiration message in red text, or has no Cancel button
- Notice
- For an Apple-billed trial, cancel at least 24 hours before the trial ends
- Refunds
- Aura's 60-day guarantee does not apply to app store purchases
Billed by Google Play
- Go to subscriptions in Google Play, signed in to the Google Account that paysYou should see:
Aura
- Next to Aura, click Manage, then Cancel subscriptionYou should see:
a confirmation pop-up asking for a reason
- Select a reason, then click Continue
- Access ends
- You can keep using the subscription for the time already paid
- Refunds
- Aura's 60-day guarantee does not apply to app store purchases
Questions people ask
Can I get a refund if I cancel Aura?
Billed by Aura: Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged (from the trial sign-up date if you started with a free trial). Monthly plans and later annual renewals don't qualify. Billed by Apple (App Store): Aura's 60-day guarantee does not apply to app store purchases.
If I cancel Aura, when does my access end?
Billed by Aura: The membership stops renewing; protection continues for the remaining days in the existing term (a refund ends access immediately). Billed by Google Play: You can keep using the subscription for the time already paid.
Source: aura.com aura.com support.google.com
How do I cancel Aura if I pay through Apple or Google Play?
Billed by Apple (App Store): On an iPhone or iPad, open Settings and tap your name. Tap Subscriptions, then tap the Aura subscription. Tap Cancel Subscription (you may need to scroll down). Billed by Google Play: Go to subscriptions in Google Play, signed in to the Google Account that pays. Next to Aura, click Manage, then Cancel subscription. Select a reason, then click Continue.
How long before renewal do I need to cancel Aura?
Billed by Apple (App Store): For an Apple-billed trial, cancel at least 24 hours before the trial ends.
Source: support.apple.com
Keep it for less
Before cancelling, check whether one of these does the job. Offers change and differ by account.
For AI agents
- The person signs in and handles any two-factor code; an agent should never ask for a password.
- Cancelling for a 60-day refund ends access right away, not at the end of the term
- Aura says to use only aura.com or the official Aura app; check that any call or email claiming to be Aura is genuine before sharing information
- Purchases through Amazon, an app store, a service provider or a retailer don't get Aura's 60-day guarantee
Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/aura.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.
Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.
Sources
- Frequently Asked Questions about Aura
You may cancel your membership by calling us at 1-855-712-0021 or canceling from your Account Membership page.
(the two ways to cancel) - Frequently Asked Questions about Aura
After canceling, your membership will stop renewing. However, your protection will continue for the remaining days in your existing term.
(when cancelling takes effect) - Aura's 60-Day Money-Back Guarantee
Aura's 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team.
(which plans get the 60-day refund) - Aura's 60-Day Money-Back Guarantee
You may cancel your membership online and request a refund within 60 days of being charged for an eligible Aura membership purchase by calling us at 1-833-552-2123.
(how to request the refund) - Aura's 60-Day Money-Back Guarantee
Monthly subscriptions do not qualify for Aura's 60-day money back guarantee.
(monthly plans are excluded) - Aura's 60-Day Money-Back Guarantee
Subsequent annual renewal payments do not qualify for a full refund.
(renewals are excluded) - Aura's 60-Day Money-Back Guarantee
If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial
(the refund clock starts at trial sign-up) - Frequently Asked Questions about Aura
Please note, once we cancel your membership, you'll immediately lose access to all the benefits of your membership plan.
(a refund cancellation ends access immediately) - Frequently Asked Questions about Aura
If you purchased a subscription through the Aura mobile app, you can cancel your subscription through the Apple App Store or Google Play Store.
(app purchases are cancelled in the app stores) - Aura's 60-Day Money-Back Guarantee
Aura's 60-day money-back guarantee does not apply to subscriptions purchased from or billed through a third-party (e.g., app store, service provider, retailer, etc.).
(no 60-day guarantee for third-party purchases) - Cancel a subscription from Apple
In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.
(the Apple cancel steps on iPhone or iPad) - Cancel a subscription from Apple
If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
(how to confirm an Apple cancellation) - Cancel a subscription from Apple
If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.
(the notice needed to avoid paying after an Apple-billed trial) - Cancel, pause, or change a subscription on Google Play
On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.
(the Google Play cancel steps, including the reason pop-up) - Cancel, pause, or change a subscription on Google Play
When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.
(when a Google Play cancellation takes effect) - Aura's 60-Day Money-Back Guarantee
Always access Aura through aura.com or the official Aura app. If you receive an unexpected email, text, or call claiming to be from Aura, do not share any information
(the scam-safety tip) - Aura pricing
$12 /mo Save 50% billed annually, or $15 billed monthly
(annual billing costs less per month than monthly billing (Individual plan)) - Frequently Asked Questions about Aura
If you want to cancel and request a refund, call Customer Support at 855-712-0021 within 60 days of your enrollment
(the FAQ's number for cancelling with a refund)
Not confirmed yet
- Aura's help center (help.aura.com) couldn't be read, so the on-screen steps on the Account Membership page, any retention offer and the confirmation aren't confirmed
- Aura gives two numbers for refund requests, 1-855-712-0021 (FAQ answer) and 1-833-552-2123 (refund policy and FAQ footnote), and doesn't say which to prefer
- Amazon, service-provider and retailer purchases: how to cancel them is not documented
- Data kept after cancelling and any data export are not documented on pages we could read
Independent re-check, 2026-09-29
A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.
Partly confirmed (see what's unverified), 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).
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