{
 "id": "aura",
 "name": "Aura",
 "category": "security_privacy",
 "website": "https://www.aura.com",
 "domains": [
  "aura.com"
 ],
 "summary": "Cancel on your Account Membership page at my.aura.com or by calling 1-855-712-0021; protection continues to the end of the term. App purchases are cancelled in the App Store or Google Play. Gotcha: the 60-day refund covers first annual web purchases only, and a refund ends access immediately.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Aura memberships bought on Aura's websites or through Aura Customer Support",
   "who": "The Aura account holder (sign in), or by phone with Aura",
   "method": "self_serve",
   "start_url": "https://my.aura.com/account-membership",
   "steps": [
    {
     "do": "Sign in and open your Account Membership page, then cancel the membership there",
     "expect": null
    },
    {
     "do": "Or call Aura at 1-855-712-0021 to cancel",
     "expect": null
    },
    {
     "do": "For a 60-day refund on an annual plan, call 1-833-552-2123 (Aura's FAQ also gives 1-855-712-0021) within 60 days of the charge",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The membership stops renewing; protection continues for the remaining days in the existing term (a refund ends access immediately)",
   "notice": null,
   "refund": "Annual plans bought on Aura's websites or through Customer Support: refund if requested within 60 days of being charged (from the trial sign-up date if you started with a free trial). Monthly plans and later annual renewals don't qualify",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s18"
   ]
  },
  {
   "channel": "apple_app_store",
   "applies_to": "Subscriptions bought in the Aura iPhone or iPad app (billed by Apple)",
   "who": "The Apple Account that bought the subscription",
   "method": "platform_settings",
   "start_url": null,
   "steps": [
    {
     "do": "On an iPhone or iPad, open Settings and tap your name",
     "expect": "Subscriptions"
    },
    {
     "do": "Tap Subscriptions, then tap the Aura subscription",
     "expect": "Cancel Subscription"
    },
    {
     "do": "Tap Cancel Subscription (you may need to scroll down)",
     "expect": null
    }
   ],
   "confirm_by": "In Subscriptions, the Aura subscription shows an expiration message in red text, or has no Cancel button",
   "effective": null,
   "notice": "For an Apple-billed trial, cancel at least 24 hours before the trial ends",
   "refund": "Aura's 60-day guarantee does not apply to app store purchases",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s11",
    "s12",
    "s13"
   ]
  },
  {
   "channel": "google_play",
   "applies_to": "Subscriptions bought in the Aura Android app (billed by Google Play)",
   "who": "The Google Account that pays for the subscription",
   "method": "platform_settings",
   "start_url": "https://play.google.com/store/account/subscriptions",
   "steps": [
    {
     "do": "Go to subscriptions in Google Play, signed in to the Google Account that pays",
     "expect": "Aura"
    },
    {
     "do": "Next to Aura, click Manage, then Cancel subscription",
     "expect": "a confirmation pop-up asking for a reason"
    },
    {
     "do": "Select a reason, then click Continue",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "You can keep using the subscription for the time already paid",
   "notice": null,
   "refund": "Aura's 60-day guarantee does not apply to app store purchases",
   "fees": null,
   "source_ids": [
    "s9",
    "s10",
    "s14",
    "s15"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Pay yearly instead of monthly: the Individual plan is $12 a month billed annually against $15 billed monthly, and only annual plans get the 60-day money-back guarantee",
   "evidence": "documented",
   "source_ids": [
    "s17",
    "s3"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "The end of the existing term; immediately if you cancel with a 60-day refund",
  "data_kept": null,
  "you_lose": [
   "All the benefits of your Aura plan once protection ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancelling for a 60-day refund ends access right away, not at the end of the term",
   "Aura says to use only aura.com or the official Aura app; check that any call or email claiming to be Aura is genuine before sharing information",
   "Purchases through Amazon, an app store, a service provider or a retailer don't get Aura's 60-day guarantee"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.aura.com/faq",
   "title": "Frequently Asked Questions about Aura",
   "publisher": "vendor",
   "quote": "You may cancel your membership by calling us at 1-855-712-0021 or canceling from your Account Membership page.",
   "supports": "the two ways to cancel"
  },
  {
   "id": "s2",
   "url": "https://www.aura.com/faq",
   "title": "Frequently Asked Questions about Aura",
   "publisher": "vendor",
   "quote": "After canceling, your membership will stop renewing. However, your protection will continue for the remaining days in your existing term.",
   "supports": "when cancelling takes effect"
  },
  {
   "id": "s3",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Aura's 60-day money back guarantee is only available for our annual plans purchased through our websites (excludes Amazon) or via our Customer Support team.",
   "supports": "which plans get the 60-day refund"
  },
  {
   "id": "s4",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "You may cancel your membership online and request a refund within 60 days of being charged for an eligible Aura membership purchase by calling us at 1-833-552-2123.",
   "supports": "how to request the refund"
  },
  {
   "id": "s5",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Monthly subscriptions do not qualify for Aura's 60-day money back guarantee.",
   "supports": "monthly plans are excluded"
  },
  {
   "id": "s6",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Subsequent annual renewal payments do not qualify for a full refund.",
   "supports": "renewals are excluded"
  },
  {
   "id": "s7",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial",
   "supports": "the refund clock starts at trial sign-up"
  },
  {
   "id": "s8",
   "url": "https://www.aura.com/faq",
   "title": "Frequently Asked Questions about Aura",
   "publisher": "vendor",
   "quote": "Please note, once we cancel your membership, you'll immediately lose access to all the benefits of your membership plan.",
   "supports": "a refund cancellation ends access immediately"
  },
  {
   "id": "s9",
   "url": "https://www.aura.com/faq",
   "title": "Frequently Asked Questions about Aura",
   "publisher": "vendor",
   "quote": "If you purchased a subscription through the Aura mobile app, you can cancel your subscription through the Apple App Store or Google Play Store.",
   "supports": "app purchases are cancelled in the app stores"
  },
  {
   "id": "s10",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Aura's 60-day money-back guarantee does not apply to subscriptions purchased from or billed through a third-party (e.g., app store, service provider, retailer, etc.).",
   "supports": "no 60-day guarantee for third-party purchases"
  },
  {
   "id": "s11",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription.",
   "supports": "the Apple cancel steps on iPhone or iPad"
  },
  {
   "id": "s12",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.",
   "supports": "how to confirm an Apple cancellation"
  },
  {
   "id": "s13",
   "url": "https://support.apple.com/en-us/118428",
   "title": "Cancel a subscription from Apple",
   "publisher": "platform",
   "quote": "If you signed up for a trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.",
   "supports": "the notice needed to avoid paying after an Apple-billed trial"
  },
  {
   "id": "s14",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. Within the confirmation pop-up, select a reason. Click Continue.",
   "supports": "the Google Play cancel steps, including the reason pop-up"
  },
  {
   "id": "s15",
   "url": "https://support.google.com/googleplay/answer/7018481",
   "title": "Cancel, pause, or change a subscription on Google Play",
   "publisher": "platform",
   "quote": "When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid.",
   "supports": "when a Google Play cancellation takes effect"
  },
  {
   "id": "s16",
   "url": "https://www.aura.com/legal/refund-policy",
   "title": "Aura's 60-Day Money-Back Guarantee",
   "publisher": "vendor",
   "quote": "Always access Aura through aura.com or the official Aura app. If you receive an unexpected email, text, or call claiming to be from Aura, do not share any information",
   "supports": "the scam-safety tip"
  },
  {
   "id": "s17",
   "url": "https://www.aura.com/pricing",
   "title": "Aura pricing",
   "publisher": "vendor",
   "quote": "$12 /mo Save 50% billed annually, or $15 billed monthly",
   "supports": "annual billing costs less per month than monthly billing (Individual plan)"
  },
  {
   "id": "s18",
   "url": "https://www.aura.com/faq",
   "title": "Frequently Asked Questions about Aura",
   "publisher": "vendor",
   "quote": "If you want to cancel and request a refund, call Customer Support at 855-712-0021 within 60 days of your enrollment",
   "supports": "the FAQ's number for cancelling with a refund"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-09-29",
  "by": "stackcut-research",
  "unverified": [
   "Aura's help center (help.aura.com) couldn't be read, so the on-screen steps on the Account Membership page, any retention offer and the confirmation aren't confirmed",
   "Aura gives two numbers for refund requests, 1-855-712-0021 (FAQ answer) and 1-833-552-2123 (refund policy and FAQ footnote), and doesn't say which to prefer",
   "Amazon, service-provider and retailer purchases: how to cancel them is not documented",
   "Data kept after cancelling and any data export are not documented on pages we could read"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-09-29",
   "result": "partial",
   "notes": [
    "Added annual billing to pay_less from Aura's pricing page (s17)",
    "Refund step now also gives the FAQ's number, 1-855-712-0021 (s18)",
    "Apple confirm_by reworded to match Apple's page (s12)",
    "Re-copied s16 so it includes the don't-share-information words",
    "Help center still couldn't be read: on-screen cancel steps, retention offer and confirmation still unverified"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/aura",
 "json": "https://stackcut.io/exits/aura.json",
 "evidence": {
  "packet_revision": "554b333d978696858dc3f574f844c0c4369875213e83110ed0a03b2e1b81f1bb",
  "docs_checked_on": "2026-09-29",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-09-29",
   "age_days": 10,
   "stale_after_days": 30,
   "next_check_on": "2026-10-29"
  },
  "routes": [
   {
    "route_id": "aura--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "aura--apple-app-store--r2",
    "channel": "apple_app_store",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   },
   {
    "route_id": "aura--google-play--r3",
    "channel": "google_play",
    "checked_on": "2026-09-29",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-09-29",
     "age_days": 10,
     "stale_after_days": 30,
     "next_check_on": "2026-10-29"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}