Personal subscriptions · Security, VPN and passwords

How to cancel Kaspersky

Turn off auto-renewal with whoever bills you: Kaspersky's e-commerce partner (2Checkout, Nexway, Digital River or Allsoft), your internet provider, or Google Play, the App Store or Huawei; the license runs to its expiry. Gotcha: Kaspersky can't sell, renew or update in the US and has stopped renewing US subscriptions.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open Kaspersky's cancel page

The short answer

  • Where: Find your provider: check the order number in the purchase confirmation email (2Checkout: 8 digits; Digital River: 11 or 12 digits; Nexway: starts with 2 or 3, with letters; Allsoft: ALLSOFT or A prefix), or the card statement (support.kaspersky.com).
  • When it ends: The current license stays valid until its expiration date.
  • Billed another way? Cancel with them instead: your phone or TV provider, Google Play or Apple.
  • Want to keep it for less? Free plan and more. Options

Before you cancel

What you lose

  • Premium features once the license or subscription expires
  • In the US: product updates and Kaspersky Security Network features, which Kaspersky is prohibited from providing to US customers

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Bought on a Kaspersky website or My Kaspersky

Online, self-serve Home licenses (Kaspersky Standard, Plus, Premium and older apps) bought on a Kaspersky website or in My Kaspersky, billed by an e-commerce partner: 2Checkout, Nexway, Digital River or Allsoft. Who can cancel: The buyer, using the email address and order number from the purchase.

  1. Find your provider: check the order number in the purchase confirmation email (2Checkout: 8 digits; Digital River: 11 or 12 digits; Nexway: starts with 2 or 3, with letters; Allsoft: ALLSOFT or A prefix), or the card statement
  2. 2Checkout: sign in to 2CO MyAccount and cancel the subscription there
  3. Digital River or Nexway: follow Kaspersky's guide for that provider, linked from its auto-renewal article. Allsoft: contact Allsoft support
  4. If you couldn't cancel, contact Kaspersky Customer Service with the issue, purchase date, your full name, the purchase email and the order number
Access ends
The current license stays valid until its expiration date
Notice
With auto-renewal on, payment for the next period is taken automatically
Refunds
Request a refund from Kaspersky Customer Service for purchases on a Kaspersky website or in My Kaspersky; Kaspersky's FAQ for 2Checkout orders gives a 30-day window after purchase. Purchases through other Kaspersky partners are refunded by that partner
Open the page
Source: support.kaspersky.com 2co.com support.kaspersky.com support.kaspersky.com

Bought through your internet provider

In the billing platform's settings Kaspersky licenses bought through an internet service provider. Who can cancel: The ISP account holder.

  1. Turn off auto-renewal in your ISP's personal account area, or contact your ISP's support service
Access ends
The current license stays valid until its expiration date
Source: support.kaspersky.com support.kaspersky.com

Billed by Google Play

In the billing platform's settings Subscriptions bought in a Kaspersky Android app through Google Play. Who can cancel: The Google Account that bought the subscription. Everything Google Play bills, in one place.

  1. Open the Play Store app, tap the Profile icon, then Payments & subscriptions and Subscriptions
  2. Select the Kaspersky subscription, tap Cancel subscription and follow the instructions
Access ends
You can keep using the subscription for the time you've already paid
Notice
The subscription renews automatically and is charged before the start of each term
Open the page
Source: support.kaspersky.com support.google.com

Billed by Apple (App Store)

In the billing platform's settings Subscriptions bought in a Kaspersky iPhone or iPad app through the App Store. Who can cancel: The Apple Account that bought the subscription. Everything Apple bills, in one place.

  1. In Settings, tap your name, then Subscriptions
  2. Tap the Kaspersky subscription, then tap Cancel Subscription
Confirm it worked
The subscription shows an expiration message in red text, or no Cancel button
Notice
The subscription renews automatically and is charged before the start of each term
Open the page
Source: support.kaspersky.com support.apple.com

Billed by Huawei AppGallery

In the billing platform's settings Subscriptions bought in a Kaspersky app on a Huawei device. Who can cancel: The Huawei account that bought the subscription.

  1. Open Settings on your Huawei device
  2. Select Account center, then Payment and purchases, then Subscriptions/Password-free payments
  3. Select the Kaspersky subscription, tap Cancel subscription and follow the instructions on screen
Notice
The subscription renews automatically and is charged before the start of each term
Source: support.kaspersky.com

Questions people ask

Can I get a refund if I cancel Kaspersky?

Bought on a Kaspersky website or My Kaspersky: Request a refund from Kaspersky Customer Service for purchases on a Kaspersky website or in My Kaspersky; Kaspersky's FAQ for 2Checkout orders gives a 30-day window after purchase. Purchases through other Kaspersky partners are refunded by that partner.

Source: support.kaspersky.com support.kaspersky.com support.kaspersky.com

If I cancel Kaspersky, when does my access end?

Bought on a Kaspersky website or My Kaspersky: The current license stays valid until its expiration date. Billed by Google Play: You can keep using the subscription for the time you've already paid.

Source: support.kaspersky.com support.google.com

How do I cancel Kaspersky if I pay through a partner or my phone, TV or internet provider?

Bought on a Kaspersky website or My Kaspersky: Find your provider: check the order number in the purchase confirmation email (2Checkout: 8 digits; Digital River: 11 or 12 digits; Nexway: starts with 2 or 3, with letters; Allsoft: ALLSOFT or A prefix), or the card statement. 2Checkout: sign in to 2CO MyAccount and cancel the subscription there. Digital River or Nexway: follow Kaspersky's guide for that provider, linked from its auto-renewal article. Allsoft: contact Allsoft support. If you couldn't cancel, contact Kaspersky Customer Service with the issue, purchase date, your full name, the purchase email and the order number. Bought through your internet provider: Turn off auto-renewal in your ISP's personal account area, or contact your ISP's support service.

Source: support.kaspersky.com 2co.com support.kaspersky.com support.kaspersky.com

How long before renewal do I need to cancel Kaspersky?

Bought on a Kaspersky website or My Kaspersky: With auto-renewal on, payment for the next period is taken automatically. Billed by Google Play: The subscription renews automatically and is charged before the start of each term.

Source: support.kaspersky.com support.kaspersky.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan Kaspersky's mobile apps have a free version: cancel the premium subscription and keep using the free version support.kaspersky.com

For AI agents

  • US customers: Kaspersky can't sell or renew in the US and has stopped renewing subscriptions; licenses keep working until their original expiration date
  • Kaspersky doesn't cancel website orders itself: identify the e-commerce partner from the order number or card statement first
  • Deleting the app doesn't cancel a mobile subscription: cancel it in the store too (Kaspersky also lists buying another license as a reason to cancel it)
  • If you buy a new license, enter its activation code only after the current subscription expires

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/kaspersky.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

  1. How to disable license auto-renewal for Kaspersky solutions for home You can disable auto-renewal through the provider from whom you bought the license. (cancel with the provider that billed you)
  2. How to disable license auto-renewal for Kaspersky solutions for home If auto-renewal is enabled, funds for the next period will be withdrawn automatically. (automatic renewal charges)
  3. How to disable license auto-renewal for Kaspersky solutions for home After you disable auto-renewal, the current license will be valid until its expiration date. (when it takes effect)
  4. How to disable license auto-renewal for Kaspersky solutions for home You can find the order number in the confirmation message sent to your email address after the purchase. (where the order number is)
  5. How to disable license auto-renewal for Kaspersky solutions for home Order number contains 8 numeric digits (how to recognise a 2Checkout order)
  6. How to disable license auto-renewal for Kaspersky solutions for home Order number contains 11 or 12 numeric digits (how to recognise a Digital River order)
  7. How to disable license auto-renewal for Kaspersky solutions for home Order number starts with 2 or 3 and contains digits and Latin letters (how to recognise a Nexway order)
  8. How to disable license auto-renewal for Kaspersky solutions for home Order number has prefix ALLSOFT or A (how to recognise an Allsoft order)
  9. How to disable license auto-renewal for Kaspersky solutions for home You can identify your provider by the transaction details in your bank card transactions history. (the card statement identifies the provider)
  10. How to disable license auto-renewal for Kaspersky solutions for home In case you purchased the code via the Kaspersky website or via My Kaspersky, contact Kaspersky Customer Service. (the fallback when you can't cancel)
  11. How to disable license auto-renewal for Kaspersky solutions for home Before contacting the seller, please make sure you have the following information at hand: (what to have ready)
  12. 2Checkout Shopper Support Center Login into 2CO myAccount to download invoices, retrieve your license key, renew or cancel your subscriptions (2Checkout orders are cancelled in 2CO MyAccount)
  13. Frequently asked questions about purchasing (2Checkout) You can request a refund within 30 days after your purchase. (the 30-day refund window)
  14. Frequently asked questions about purchasing (2Checkout) To request a refund, contact Kaspersky Customer Service. (who handles refunds)
  15. How to request a refund for a Kaspersky application If you made your purchase via a different Kaspersky partner, you will need to contact them directly. (other partners handle their own refunds)
  16. How to disable license auto-renewal for Kaspersky solutions for home In your ISP personal cabinet or by contacting the support service of your ISP (the internet provider route)
  17. How to cancel an app subscription for mobile devices The subscription will be automatically renewed until you cancel it. You will be charged automatically before the beginning of each subscription term. (mobile subscriptions renew and charge before each term)
  18. How to cancel an app subscription for mobile devices Tap Payments & subscriptions and then Subscriptions. (the Google Play steps)
  19. How to cancel an app subscription for mobile devices Select the subscription and tap Cancel Subscription. (iOS subscriptions are cancelled in Apple's settings)
  20. How to cancel an app subscription for mobile devices No longer want to use the premium features and plan to switch to the free version of the app. (the free version of the mobile apps)
  21. How to cancel an app subscription for mobile devices Select Account center → Payment and purchases → Subscriptions/Password-free payments. (the Huawei steps)
  22. Cancel a subscription from Apple In Settings, tap your name. Tap Subscriptions. Tap the subscription. Tap Cancel Subscription. (the current App Store steps)
  23. Cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to confirm an Apple cancellation)
  24. Cancel, pause, or change a subscription on Google Play On your computer, go to subscriptions in Google Play. For the subscription you want to cancel, click Manage. Click Cancel subscription. (Google Play on the web)
  25. Cancel, pause, or change a subscription on Google Play When you cancel a subscription, you'll still be able to use your subscription for the time you've already paid. (when a Google Play cancellation takes effect)
  26. Guide on Kaspersky software availability in the United States Recently, the US Department of Commerce prohibited the sale and distribution of Kaspersky software in the United States. (the US prohibition)
  27. Guide on Kaspersky software availability in the United States The ability to buy, renew and download products at usa.kaspersky.com is suspended. (no US sales or renewals)
  28. Guide on Kaspersky software availability in the United States Due to the US prohibition, we are forced to stop renewing Kaspersky subscriptions. All licenses will keep functioning until their original expiration date. (existing US subscriptions stop renewing and run to expiry)
  29. Guide on Kaspersky software availability in the United States Kaspersky will be prohibited from providing product updates to US customers, including antivirus signature and codebase updates. (no updates for US customers)
  30. Guide on Kaspersky software availability in the United States Non-US customers may purchase and renew apps at kaspersky.com and their local websites. (sales continue outside the US)
  31. Kaspersky renewal center (US) Renewal is unavailable for US customers. For non-US customers, Kaspersky solutions are available at kaspersky.com. (the US renewal center is closed)
  32. Guide on Kaspersky software availability in the United States Mobile app downloads via Google Play Store and Apple App Store will also no longer be available. (US app store downloads ended)
  33. How to cancel an app subscription for mobile devices Deleted the app and don't intend to use it anymore. (deleting the app doesn't cancel the subscription)
  34. How to disable license auto-renewal for Kaspersky solutions for home Enter the new activation code only after the current subscription expires. (the tip about new activation codes)
  35. How to cancel an app subscription for mobile devices Open Settings on your Huawei device. (where Huawei cancellations start)
  36. How to cancel an app subscription for mobile devices Tap Cancel subscription and follow the further instructions on the screen. (the final cancel step)

Not confirmed yet

  • The exact cancel steps for Digital River, Nexway and Allsoft orders are in Kaspersky's provider guides, linked from its auto-renewal article, and aren't summarized here
  • The 30-day refund window comes from Kaspersky's US purchasing FAQ for 2Checkout orders; refund terms for other providers and countries may differ
  • Whether App Store and Google Play subscriptions of US customers were stopped automatically is not stated on Kaspersky's pages
  • Kaspersky's US availability guide doesn't mention any move of US customers to another product
  • How long Kaspersky keeps My Kaspersky data after cancelling isn't covered here

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).