How to cancel Justworks

Before you cancel

Export first

• Payroll records, employee documents, tax forms (W-2s, 1099s), benefits information and other files: Sign in as an admin during the wind-down period after termination and download them. Admins can view employee documents until April 30 following the termination date. After that, request records in writing from Justworks Support with a signed, dated, notarized letter from someone currently authorized (such as the CEO or CFO), plus proof of that authority help.justworks.com

What happens to your data

Justworks keeps records for a legally required period (usually several years) after contract termination, and may retain data as long as legal and regulatory obligations require.

What you lose

• Admin sign-in once the wind-down period ends; records then need a verified, notarized written request

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Switch from Justworks PEO to Justworks Payroll ($8/month/employee + $50/month base fee, against $79 or $124/month/employee for PEO Basic or Plus). Payroll then runs under your own EIN, you need your own workers' compensation policy, and company data typically isn't carried over; ask support@payroll.justworks.com about switching justworks.com help.justworks.com

For AI agents

• PEO accounts close through support@justworks.com (the company's Administrator); Justworks Payroll accounts close through support@payroll.justworks.com
• Download every record you need before April 30 after the termination date; later requests need a notarized letter and proof of the signer's authority
• Employees who were paid through Justworks keep access to their own Justworks accounts and tax documents
• When the service agreement ends, some states require changes to unemployment and withholding accounts; Justworks has an article for each state (for example, New Jersey)
• Leaving Justworks Payroll: decide whether Justworks files your final quarterly and year-end returns ($200 one-time fee) and closes your state tax accounts

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/justworks.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. Justworks Terms of Use (last updated August 28, 2026) The Administrator may close its Customer Account by contacting support@justworks.com. (how to close the account, and who)
2. Justworks Terms of Use (last updated August 28, 2026) provides payroll administration, human resources support, and access to employee benefits pursuant to customer service agreements (each, a "Customer Service Agreement") executed by customers from time to time. (services run under a Customer Service Agreement)
3. Justworks Help Center Reach out to us at +1 (888) 534-1711 (the support phone number)
4. How to Access Employee Records or Documents after Termination with Justworks administrators can view employee documents within the platform until April 30 following your termination date. (the access deadline after termination)
5. How to Access Employee Records or Documents after Termination with Justworks During this period, admins should log in and download all required payroll records, employee documents, tax forms (W-2s, 1099s), benefits information, and any other relevant files. (what to download)
6. Justworks pricing $8/month/employee + $50/month base fee (the Justworks Payroll price (PEO Basic is $79/month/employee, PEO Plus $124/month/employee))
7. How to Access Employee Records or Documents after Termination with Justworks Justworks will request a signed, dated, and notarized letter that includes the documentation or record retrieval request (retrieving records after access ends)
8. How to Access Employee Records or Documents after Termination with Justworks Once the wind-down period ends and platform access is fully revoked, former customers cannot log in to retrieve documents themselves. (sign-in ends after the wind-down period)
9. How to Access Employee Records or Documents after Termination with Justworks Justworks retains records for a legally required period (usually several years) even after contract termination, to comply with federal and state regulations. (how long records are kept)
10. Justworks Terms of Use (last updated August 28, 2026) The Company may retain data, including personally identifiable information, for as long as required to fulfill legal and regulatory obligations. (data retention)
11. Terminated Employees If you've been paid through Justworks, you will retain access to your Justworks account in perpetuity. (employees keep their own accounts)
12. Accessing W-2s and 1099s If you are no longer employed, you can still access your tax documents in your Justworks account. (employees keep tax documents)
13. New Jersey - State Unemployment Insurance Upon termination of the service agreement, the customer will retain the experience balance, liabilities, and wage credits for the customer's employing unit account (state accounts after the agreement ends (New Jersey example))
14. Transitioning from Justworks Payroll If your company needs to close its Justworks Payroll account, you can reach out to our Support Team at support@payroll.justworks.com (how to close a Justworks Payroll account)
15. Transitioning from Justworks Payroll Please note that there is a one-time service fee of $200 for completing tax returns for off-boarded companies. (the off-boarding tax filing fee)
16. Transitioning from Justworks Payroll a team member will follow up with you to confirm the account has been closed. (how closure is confirmed)
17. Transitioning from Justworks Payroll so you may receive a final monthly charge after your account has been closed. (a final monthly charge after closing)
18. Transitioning from Justworks Payroll you will no longer be able to process any payments through the platform after your company's termination date. (payments stop at the termination date)
19. Transitioning from Justworks Payroll Whether Justworks Payroll should complete quarterly and/or year end filings for your company (what Justworks asks when you leave)
20. Justworks Payroll: Moving From a PEO to a Payroll Provider business owners switching to Justworks Payroll from Justworks PEO will want to keep these details in mind (switching from PEO to Justworks Payroll)
21. Justworks Payroll: Moving From a PEO to a Payroll Provider Outside of a PEO, you will need to set up your own workers' compensation insurance policy. (workers' compensation after leaving a PEO)
22. Justworks Payroll: Moving From a PEO to a Payroll Provider a company's information typically can't be ported over from one platform to the other, since it is a separate product. (data isn't carried over between products)
23. Justworks Payroll: Moving From a PEO to a Payroll Provider Contact us at support@payroll.justworks.com for more details about switching to a payroll provider. (who to ask about switching)

Not confirmed yet

• Justworks' Customer Service Agreement isn't public, so the PEO notice period, termination date, fees and refund terms aren't confirmed
• How final tax filings and health benefits end when a company leaves Justworks PEO isn't documented in Justworks' help center
• How Justworks confirms that a PEO account has been closed isn't documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).