Business software · Accounting, invoicing and payroll

How to cancel Odoo

Paid Odoo Enterprise subscriptions, cloud or self-hosted, run under Odoo's Enterprise agreement: it renews automatically for an equal Term unless written notice of termination is given at least 30 days before the Term ends. Cancelled Odoo Cloud databases stay deactivated for 3 weeks, then are destroyed.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

Open Odoo's cancel page

The short answer

  • Where: Find when your current Term ends; its length is set in writing when the subscription is concluded (odoo.com).
  • When it ends: At the end of the Term. On expiry or termination the licence is revoked immediately and you must stop using the Enterprise software and the Cloud Platform.
  • Contract notice: Written notice of termination at least 30 days before the end of the Term, otherwise the agreement renews automatically for an equal Term. How to give notice
  • Before you go: export Your database. What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Your database: On termination, choose to have Odoo return your database instead of deleting it. The agreement doesn't say how to make that choice. Applies on termination of the agreement odoo.com

What happens to your data

A cancelled Odoo Cloud database is kept deactivated for 3 weeks (a grace period to change your mind), then destroyed. Personal data can stay in backups for up to 12 months. You can also ask for the whole database to be deleted from your control panel at any time.

What you lose

  • Use of the Odoo Enterprise Edition software and the Cloud Platform
  • Your cloud database, destroyed 3 weeks after cancelling unless you asked for it to be returned

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Enterprise subscription agreement

Through sales All paid Odoo Enterprise subscriptions, hosted on Odoo's Cloud Platform or self-hosted, under the Odoo Enterprise Subscription Agreement. Who can cancel: The Customer that subscribed; the agreement doesn't name a role or say how notice must be delivered.

  1. Find when your current Term ends; its length is set in writing when the subscription is concluded
  2. Send Odoo SA a written notice of termination at least 30 days before the end of the Term
  3. Tell Odoo whether you want your database returned or deleted on termination
Confirm it worked
Not stated in the agreement. Keep a copy of the written notice you sent
Access ends
At the end of the Term. On expiry or termination the licence is revoked immediately and you must stop using the Enterprise software and the Cloud Platform
Notice
Written notice of termination at least 30 days before the end of the Term, otherwise the agreement renews automatically for an equal Term
Fees
If your charges are below the current list price, renewal charges can increase by up to 7% per year of the previous Term
Open the page
Source: odoo.com

Questions people ask

If I cancel Odoo, when does my access end?

At the end of the Term. On expiry or termination the licence is revoked immediately and you must stop using the Enterprise software and the Cloud Platform.

Source: odoo.com

Is there a fee to cancel Odoo?

If your charges are below the current list price, renewal charges can increase by up to 7% per year of the previous Term.

Source: odoo.com

How long before renewal do I need to cancel Odoo?

Written notice of termination at least 30 days before the end of the Term, otherwise the agreement renews automatically for an equal Term.

Source: odoo.com

What happens to my data when I cancel Odoo?

A cancelled Odoo Cloud database is kept deactivated for 3 weeks (a grace period to change your mind), then destroyed. Personal data can stay in backups for up to 12 months. You can also ask for the whole database to be deleted from your control panel at any time.

Source: odoo.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Charges are based on the number of Users, so renewing with fewer Users lowers the fee. The agreement doesn't say whether Users can be removed mid-Term odoo.com

For AI agents

  • The Enterprise agreement covers both cloud and self-hosted subscriptions
  • Renewal is automatic unless written notice is given at least 30 days before the end of the Term
  • Renewal charges can rise by up to 7% a year when you pay less than list price
  • Ask for your database to be returned before termination: a cancelled cloud database is destroyed after 3 weeks

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/odoo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Odoo Enterprise Subscription Agreement It is automatically renewed for an equal Term (automatic renewal)
  2. Odoo Enterprise Subscription Agreement unless either party provides a written notice of termination minimum 30 days before the end of the Term (the notice needed before renewal)
  3. Odoo Enterprise Subscription Agreement the Customer agrees to stop using the Odoo Enterprise Edition software and the Cloud Platform. (access ends when the agreement ends)
  4. Odoo Enterprise Subscription Agreement permanently delete all copies of the Customer's database in possession of Odoo SA (what happens to the database on termination)
  5. Odoo Enterprise Subscription Agreement or return such data, at the Customer's choice, upon termination of this Agreement (the option to have data returned)
  6. Odoo Enterprise Subscription Agreement these charges will increase by up to 7% per year of the previous Term. (renewal price increases)
  7. Odoo Enterprise Subscription Agreement The standard charges for the Odoo Enterprise subscription and the Services are based on the number of Users (charges depend on the number of users)
  8. Odoo Enterprise Subscription Agreement By subscribing to the Odoo Enterprise services (the agreement covers every Enterprise subscription)
  9. Odoo Enterprise Subscription Agreement hosted on Odoo SA's Cloud platforms (the "Cloud Platform") (it covers Odoo's cloud hosting)
  10. Odoo Enterprise Subscription Agreement The duration of this Agreement (the "Term") shall be specified in writing on conclusion of this Agreement (where the Term is set)
  11. Odoo Enterprise Subscription Agreement Upon expiration or termination of this Agreement, this license is revoked immediately (the licence ends with the agreement)
  12. Odoo Enterprise Subscription Agreement subject to the delays specified in Odoo SA's Privacy Policy (deletion timing is in the privacy policy)
  13. Odoo Privacy Policy For databases hosted on the Odoo Cloud, if you cancel the service your database is kept deactivated for 3 weeks (cloud databases are kept 3 weeks after cancelling)
  14. Odoo Privacy Policy (the grace period during which you can change your mind), and then destroyed. (then destroyed)
  15. Odoo Privacy Policy You may also request the deletion of your entire database via your control panel, at any time. (deleting a database from the control panel)
  16. Odoo Privacy Policy The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed. (backup retention)
  17. Odoo Enterprise Subscription Agreement are lower than the most current applicable list price, (the increase applies only below list price)

Not confirmed yet

  • The steps for cancelling an Odoo Online subscription in the odoo.com customer portal aren't confirmed; they would be in Odoo's documentation or pricing FAQ
  • How written notice of termination must be delivered (email, portal or post) isn't stated in the Enterprise agreement
  • Refund terms aren't in the Enterprise agreement
  • The free One App plan and monthly versus yearly billing aren't confirmed here; they're described on Odoo's pricing page
  • Whether Users can be removed during a Term isn't stated in the agreement

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).