Business software · Accounting, invoicing and payroll

How to cancel 7shifts

An Admin cancels in the web app: Settings > Billing, Cancel Account, pick a reason, confirm; access lasts to the end of the billing cycle, with no refunds. Gotcha: 7shifts Payroll has its own cancel steps, ADP Marketplace accounts cancel in ADP, and an expired card doesn't stop charges.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Log in to the 7shifts web app as an Admin, open the left navigation menu and select Settings > Billing.
  • When it ends: At the end of the current billing cycle; the account stays active until then.
  • Billed by someone else? Cancel with them instead: a partner.
  • Before you go: export Employee data (active and inactive employees). What to save
  • Want to keep it for less? Pause and more. Options

Before you cancel

Export first

  • Employee data (active and inactive employees): In the left navigation bar, select Team > Employees, click Bulk actions on the right side, then Export employees (CSV) (CSV) kb.7shifts.com
  • Schedules: Go to the Schedule tab, click the Tools icon on the right side, then Download kb.7shifts.com
  • Reports (for example time off, worked hours and payroll reports): Run the report and choose CSV (download) or Excel (download) in the View as dropdown (CSV or Excel). Export before cancelling; 7shifts Payroll requires downloading all historical documents and payroll reports before its cancellation is finalized kb.7shifts.com kb.7shifts.com kb.7shifts.com

What happens to your data

Account data is held for 2 years after cancellation so you can reactivate, then permanently deleted.

What you lose

  • Access to 7shifts once the billing cycle ends
  • 7shifts Payroll for paying employees, as soon as its cancellation is confirmed
  • Any credits 7shifts gave the account: they expire when the subscription ends and are non-refundable

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by 7shifts

Online, self-serve 7shifts subscriptions billed by 7shifts (monthly or annual). Who can cancel: An Admin user.

  1. Log in to the 7shifts web app as an Admin, open the left navigation menu and select Settings > BillingYou should see: Cancel Account
  2. Click the Cancel Account buttonYou should see: a prompt to select a reason for cancellation
  3. Select a reason and confirm the cancellation requestYou should see: a banner at the top showing the days left on your subscription (when fewer than 31 days remain)
Confirm it worked
The account enters a pre-cancelled state; a banner at the top of the screen shows the days left on the subscription
Access ends
At the end of the current billing cycle; the account stays active until then
Notice
Cancel before your next payment date to stop the next charge. Subscriptions renew automatically for the same period at the then-current rate
Refunds
No refunds, including for the remaining days; fees are non-refundable
Source: kb.7shifts.com kb.7shifts.com 7shifts.com

7shifts Payroll

Online, self-serve 7shifts Payroll. Who can cancel: An Admin user.

  1. Export and save all historical documents and payroll reports first
  2. In 7shifts, go to the Payroll section and select Business SettingsYou should see: Cancel 7shifts Payroll
  3. Click Cancel 7shifts Payroll at the bottom of the page, then Start Cancellation
  4. Enter the reason (for example business closure or switching providers) and the new provider's name if any, acknowledge the tax-filing and payroll statements, and confirm that your reports are downloaded
  5. Click Cancel 7shifts Payroll to finish
Access ends
Immediately; it can't be scheduled for a future date, and Payroll can no longer pay employees
Source: kb.7shifts.com

Billed through ADP Marketplace

In the billing platform's settings 7shifts accounts created through the ADP Marketplace. Who can cancel: The person registered on the ADP Marketplace account.

  1. Log in to apps.adp.com with your registered email address
  2. Click your username in the top right corner and select Account from the dropdown menuYou should see: Manage Apps
  3. In the left-hand menu, select Manage Apps, then click Cancel Subscription
Access ends
Cancelling in ADP automatically cancels the 7shifts subscription
Open the page
Source: kb.7shifts.com

Questions people ask

Can I get a refund if I cancel 7shifts?

Billed by 7shifts: No refunds, including for the remaining days; fees are non-refundable.

Source: kb.7shifts.com 7shifts.com

If I cancel 7shifts, when does my access end?

Billed by 7shifts: At the end of the current billing cycle; the account stays active until then. 7shifts Payroll: Immediately; it can't be scheduled for a future date, and Payroll can no longer pay employees. Billed through ADP Marketplace: Cancelling in ADP automatically cancels the 7shifts subscription.

Source: kb.7shifts.com kb.7shifts.com kb.7shifts.com

How do I cancel 7shifts if I pay through a partner?

Billed through ADP Marketplace: Log in to apps.adp.com with your registered email address. Click your username in the top right corner and select Account from the dropdown menu. In the left-hand menu, select Manage Apps, then click Cancel Subscription.

Source: kb.7shifts.com

Can I pause 7shifts instead of cancelling?

Deactivate a Location you don't need (an Admin can do this in the web app): you aren't billed for it while it's inactive, its data is kept, and you can reactivate it anytime. Seasonal businesses can put the whole account on hold: an Admin cancels the account from the Billing page and selects We're a seasonal business as the reason. Billing stops for all locations, data is kept for 2 years, and you reactivate by re-entering payment details on the Billing page.

Source: kb.7shifts.com kb.7shifts.com

How long before renewal do I need to cancel 7shifts?

Billed by 7shifts: Cancel before your next payment date to stop the next charge. Subscriptions renew automatically for the same period at the then-current rate.

Source: 7shifts.com kb.7shifts.com

What happens to my data when I cancel 7shifts?

Account data is held for 2 years after cancellation so you can reactivate, then permanently deleted.

Source: kb.7shifts.com kb.7shifts.com kb.7shifts.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pause Deactivate a Location you don't need (an Admin can do this in the web app): you aren't billed for it while it's inactive, its data is kept, and you can reactivate it anytime kb.7shifts.com kb.7shifts.com
  • Pause Seasonal businesses can put the whole account on hold: an Admin cancels the account from the Billing page and selects We're a seasonal business as the reason. Billing stops for all locations, data is kept for 2 years, and you reactivate by re-entering payment details on the Billing page kb.7shifts.com kb.7shifts.com
  • Cheaper plan Remove add-ons you don't use: as an Admin, go to Settings > Add-ons, click the add-on, then More options > Disable/Remove Add-on. Access ends immediately for all locations; historical data stays kb.7shifts.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: You're asked to select a reason for cancellation before confirming
  • Only an Admin can cancel or manage billing
  • An expired card doesn't cancel the subscription; charges continue until you cancel in billing settings
  • While pre-cancelled you can't upgrade, downgrade, or add or remove locations; Reactivate Account restores the subscription before the period ends
  • New-customer trials expire after 14 days with no charge, but plan trials for existing customers auto-convert at day 14 unless you opt out
  • ADP Marketplace accounts don't see 7shifts billing; cancel in ADP
  • Switching payroll providers moves the current year's tax filing duties to the new provider

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/seven_shifts.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How to Cancel Your Company 7shifts Account Log in to the 7shifts web app as an Admin user. (who cancels and where)
  2. How to Cancel Your Company 7shifts Account Open the left navigation menu and select Settings (the path to Settings > Billing)
  3. How to Cancel Your Company 7shifts Account Click the Cancel Account button. (the cancel button)
  4. How to Cancel Your Company 7shifts Account Select a reason for subscription cancellation from the provided prompt. (the reason prompt)
  5. How to Cancel Your Company 7shifts Account Confirm the cancellation request. (the final step)
  6. How to Cancel Your Company 7shifts Account Your account enters a pre-cancelled state. (what follows confirming)
  7. How to Cancel Your Company 7shifts Account A banner will appear on the top of your screen indicating the number of days left on your 7shifts subscription (how to confirm it worked)
  8. How to Cancel Your Company 7shifts Account Account cancellations take effect at the end of the current billing cycle, and 7shifts does not issue refunds for remaining days. (when it takes effect; no refunds)
  9. How to Cancel Your Company 7shifts Account You'll continue to have access until the end of the billing period. (access until the period ends)
  10. Why did my 7shifts subscription charge on an expired credit card? cancel your account in billing settings before your next payment date. (cancel before the next payment date)
  11. 7shifts Terms of Use and Terms of Service such subscription will automatically renew at its expiry for the same period of time, at the then-current subscription rate (automatic renewal)
  12. 7shifts Terms of Use and Terms of Service Fees are non-refundable. (no refunds in the Terms)
  13. How to cancel 7shifts Payroll Only Admin users have the necessary permissions to cancel 7shifts Payroll. (who can cancel Payroll)
  14. How to cancel 7shifts Payroll Cancellation of 7shifts Payroll is effective immediately and cannot be scheduled for a future date. (Payroll cancellation is immediate)
  15. How to cancel 7shifts Payroll 7shifts Payroll becomes unavailable for paying employees as soon as the cancellation is confirmed. (what you lose)
  16. How to cancel 7shifts Payroll Admin users must export and save all historical documents and payroll reports before finalizing the cancellation. (export payroll records first)
  17. How to cancel 7shifts Payroll In 7shifts, navigate to the Payroll section. (where the Payroll flow starts)
  18. How to cancel 7shifts Payroll Click Cancel 7shifts Payroll at the bottom of the page. (the Payroll cancel button (after Business Settings))
  19. How to cancel 7shifts Payroll Click Start Cancellation and follow the on-screen prompts. (starting the Payroll cancellation)
  20. How to cancel 7shifts Payroll Enter the reason for cancellation, such as business closure or switching to another provider. (the reason step)
  21. How to cancel 7shifts Payroll Confirm that all necessary reports for business records have been downloaded. (the reports confirmation)
  22. How to cancel 7shifts Payroll If the business is switching payroll providers, tax filing responsibilities for the current year transfer to the new provider. (tax filing when switching providers)
  23. Managing Billing Information for Accounts Created via ADP Marketplace all billing-related updates, including changing your plan or updating payment methods, or cancelling your subscription must be managed directly in your ADP account. (ADP Marketplace accounts cancel in ADP)
  24. Managing Billing Information for Accounts Created via ADP Marketplace Log in to apps.adp.com using your registered email address. (where the ADP flow starts)
  25. Managing Billing Information for Accounts Created via ADP Marketplace Click on your username in the top right corner. (the ADP account menu)
  26. Managing Billing Information for Accounts Created via ADP Marketplace In the left-hand menu, select Manage Apps. (the Manage Apps step)
  27. Managing Billing Information for Accounts Created via ADP Marketplace Click Cancel Subscription. (the final ADP step)
  28. Managing Billing Information for Accounts Created via ADP Marketplace Cancelling your 7shifts subscription in ADP will automatically cancel in 7shifts. (when an ADP cancellation takes effect)
  29. Canceling your 7shifts Account Deactivating a Location is useful when you need to pause operations without permanently deleting data. (deactivating a Location keeps its data)
  30. Canceling your 7shifts Account This option ensures you're not billed for that Location while it's inactive, and you can reactivate it anytime directly in your 7shifts account. (no billing for an inactive Location)
  31. Canceling your 7shifts Account Instead, you can place your account or specific Locations on hold to stop billing during your off-season and reactivate when you reopen. (seasonal holds)
  32. 7shifts Add-Ons Click on an add-on you would like to remove from your account. (choosing the add-on (in Settings > Add-ons))
  33. 7shifts Add-Ons Disable/Remove Add-on (the remove option under More options)
  34. 7shifts Add-Ons Once you disable an add-on, you will immediately lose access to the feature for all locations. Historical data will remain in the account. (what removing an add-on does)
  35. Back Up Your Data You can export various reports directly to your local device. (data can be exported)
  36. Back Up Your Data Click Bulk actions on the right side. (the employee export step (from Team > Employees))
  37. Back Up Your Data Select Export employees (CSV). (the employee export format)
  38. Back Up Your Data Click the Tools icon on the right side. (the schedule export step (then Download))
  39. Back Up Your Data Select CSV (download) or Excel (download) in the 'View as' dropdown. (report export formats)
  40. Canceling your 7shifts Account Before cancelling, consider exporting your scheduling and payroll data for your records. (export before cancelling)
  41. How to Cancel Your Company 7shifts Account we permanently delete all account data 2 years after cancellation. (data is deleted after 2 years)
  42. How to Cancel Your Company 7shifts Account deleted account data is held securely for 2 years so businesses can reactivate subscriptions upon reopening. (data is held for 2 years for reactivation)
  43. How to Cancel Your Company 7shifts Account Upgrading or downgrading active subscription plans. (plan changes are blocked while pre-cancelled)
  44. How to Cancel Your Company 7shifts Account Click the Reactivate Account button to restore full active subscription status immediately. (reactivating before the period ends)
  45. Why did my 7shifts subscription charge on an expired credit card? An expired credit card doesn't automatically cancel your 7shifts subscription or stop future charges. (an expired card doesn't cancel)
  46. Canceling your 7shifts Account To avoid being charged the new prorated rate, ensure you opt out before day 14 if you wish to return to your previous plan. (plan trials auto-convert)
  47. Canceling your 7shifts Account Trial accounts for new customers on 7shifts automatically expire after 14 days without action. (new-customer trials need no cancelling)
  48. 7shifts Billing Only Admins can access and manage 7shifts account billing details. (only Admins manage billing)
  49. Seasonal Holds An Account seasonal hold stops all operations and billing for all locations in your 7shifts Account. (an account hold stops billing)
  50. Seasonal Holds Select "We're a seasonal business" as your reason. (an account hold is a cancellation with the seasonal reason)
  51. Seasonal Holds Account data will be stored in your account for 2 years, so once you reactivate, your account will be just how you left it. (data is kept for 2 years)
  52. Seasonal Holds Re-enter your payment details to reactivate your account. (how to reactivate)
  53. Seasonal Holds This ensures you do not get charged for these Location(s) and allows you to reactivate them once they are open again. (no charge for deactivated Locations)
  54. 7shifts Terms of Use and Terms of Service any credits offered by 7shifts are non-refundable and expire upon the earlier of (credits expire when the subscription ends)

Not confirmed yet

  • When billing stops for a removed add-on isn't stated
  • 7shifts' public Terms state no notice period for not renewing an annual subscription
  • Whether cancelling the account also cancels 7shifts Payroll isn't stated; Payroll has its own cancel steps
  • 7shifts' cancel and billing help pages don't describe a free plan or its limits

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).