{
 "id": "seven_shifts",
 "name": "7shifts",
 "category": "business_finance",
 "website": "https://www.7shifts.com",
 "domains": [
  "7shifts.com"
 ],
 "summary": "An Admin cancels in the web app: Settings > Billing, Cancel Account, pick a reason, confirm; access lasts to the end of the billing cycle, with no refunds. Gotcha: 7shifts Payroll has its own cancel steps, ADP Marketplace accounts cancel in ADP, and an expired card doesn't stop charges.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Billed by 7shifts",
   "applies_to": "7shifts subscriptions billed by 7shifts (monthly or annual)",
   "who": "An Admin user",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to the 7shifts web app as an Admin, open the left navigation menu and select Settings > Billing",
     "expect": "Cancel Account"
    },
    {
     "do": "Click the Cancel Account button",
     "expect": "a prompt to select a reason for cancellation"
    },
    {
     "do": "Select a reason and confirm the cancellation request",
     "expect": "a banner at the top showing the days left on your subscription (when fewer than 31 days remain)"
    }
   ],
   "confirm_by": "The account enters a pre-cancelled state; a banner at the top of the screen shows the days left on the subscription",
   "effective": "At the end of the current billing cycle; the account stays active until then",
   "notice": "Cancel before your next payment date to stop the next charge. Subscriptions renew automatically for the same period at the then-current rate",
   "refund": "No refunds, including for the remaining days; fees are non-refundable",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12"
   ]
  },
  {
   "channel": "direct_web",
   "label": "7shifts Payroll",
   "applies_to": "7shifts Payroll",
   "who": "An Admin user",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export and save all historical documents and payroll reports first",
     "expect": null
    },
    {
     "do": "In 7shifts, go to the Payroll section and select Business Settings",
     "expect": "Cancel 7shifts Payroll"
    },
    {
     "do": "Click Cancel 7shifts Payroll at the bottom of the page, then Start Cancellation",
     "expect": null
    },
    {
     "do": "Enter the reason (for example business closure or switching providers) and the new provider's name if any, acknowledge the tax-filing and payroll statements, and confirm that your reports are downloaded",
     "expect": null
    },
    {
     "do": "Click Cancel 7shifts Payroll to finish",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Immediately; it can't be scheduled for a future date, and Payroll can no longer pay employees",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s13",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s21",
    "s22"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Billed through ADP Marketplace",
   "applies_to": "7shifts accounts created through the ADP Marketplace",
   "who": "The person registered on the ADP Marketplace account",
   "method": "platform_settings",
   "start_url": "https://apps.adp.com",
   "steps": [
    {
     "do": "Log in to apps.adp.com with your registered email address",
     "expect": null
    },
    {
     "do": "Click your username in the top right corner and select Account from the dropdown menu",
     "expect": "Manage Apps"
    },
    {
     "do": "In the left-hand menu, select Manage Apps, then click Cancel Subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Cancelling in ADP automatically cancels the 7shifts subscription",
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s23",
    "s24",
    "s25",
    "s26",
    "s27",
    "s28"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Deactivate a Location you don't need (an Admin can do this in the web app): you aren't billed for it while it's inactive, its data is kept, and you can reactivate it anytime",
   "evidence": "documented",
   "source_ids": [
    "s29",
    "s30",
    "s53"
   ]
  },
  {
   "type": "pause",
   "what": "Seasonal businesses can put the whole account on hold: an Admin cancels the account from the Billing page and selects We're a seasonal business as the reason. Billing stops for all locations, data is kept for 2 years, and you reactivate by re-entering payment details on the Billing page",
   "evidence": "documented",
   "source_ids": [
    "s31",
    "s49",
    "s50",
    "s51",
    "s52"
   ]
  },
  {
   "type": "downgrade",
   "what": "Remove add-ons you don't use: as an Admin, go to Settings > Add-ons, click the add-on, then More options > Disable/Remove Add-on. Access ends immediately for all locations; historical data stays",
   "evidence": "documented",
   "source_ids": [
    "s32",
    "s33",
    "s34"
   ]
  }
 ],
 "export": [
  {
   "data": "Employee data (active and inactive employees)",
   "how": "In the left navigation bar, select Team > Employees, click Bulk actions on the right side, then Export employees (CSV)",
   "format": "CSV",
   "limits": null,
   "source_ids": [
    "s35",
    "s36",
    "s37"
   ]
  },
  {
   "data": "Schedules",
   "how": "Go to the Schedule tab, click the Tools icon on the right side, then Download",
   "format": null,
   "limits": null,
   "source_ids": [
    "s35",
    "s38"
   ]
  },
  {
   "data": "Reports (for example time off, worked hours and payroll reports)",
   "how": "Run the report and choose CSV (download) or Excel (download) in the View as dropdown",
   "format": "CSV or Excel",
   "limits": "Export before cancelling; 7shifts Payroll requires downloading all historical documents and payroll reports before its cancellation is finalized",
   "source_ids": [
    "s35",
    "s39",
    "s40",
    "s16"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle",
  "data_kept": "Account data is held for 2 years after cancellation so you can reactivate, then permanently deleted",
  "you_lose": [
   "Access to 7shifts once the billing cycle ends",
   "7shifts Payroll for paying employees, as soon as its cancellation is confirmed",
   "Any credits 7shifts gave the account: they expire when the subscription ends and are non-refundable"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": "You're asked to select a reason for cancellation before confirming",
  "tips": [
   "Only an Admin can cancel or manage billing",
   "An expired card doesn't cancel the subscription; charges continue until you cancel in billing settings",
   "While pre-cancelled you can't upgrade, downgrade, or add or remove locations; Reactivate Account restores the subscription before the period ends",
   "New-customer trials expire after 14 days with no charge, but plan trials for existing customers auto-convert at day 14 unless you opt out",
   "ADP Marketplace accounts don't see 7shifts billing; cancel in ADP",
   "Switching payroll providers moves the current year's tax filing duties to the new provider"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Log in to the 7shifts web app as an Admin user.",
   "supports": "who cancels and where"
  },
  {
   "id": "s2",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Open the left navigation menu and select Settings",
   "supports": "the path to Settings > Billing"
  },
  {
   "id": "s3",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Click the Cancel Account button.",
   "supports": "the cancel button"
  },
  {
   "id": "s4",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Select a reason for subscription cancellation from the provided prompt.",
   "supports": "the reason prompt"
  },
  {
   "id": "s5",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Confirm the cancellation request.",
   "supports": "the final step"
  },
  {
   "id": "s6",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Your account enters a pre-cancelled state.",
   "supports": "what follows confirming"
  },
  {
   "id": "s7",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "A banner will appear on the top of your screen indicating the number of days left on your 7shifts subscription",
   "supports": "how to confirm it worked"
  },
  {
   "id": "s8",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Account cancellations take effect at the end of the current billing cycle, and 7shifts does not issue refunds for remaining days.",
   "supports": "when it takes effect; no refunds"
  },
  {
   "id": "s9",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "You'll continue to have access until the end of the billing period.",
   "supports": "access until the period ends"
  },
  {
   "id": "s10",
   "url": "https://kb.7shifts.com/hc/en-us/articles/53941836307987-Why-did-my-7shifts-subscription-charge-on-an-expired-credit-card",
   "title": "Why did my 7shifts subscription charge on an expired credit card?",
   "publisher": "vendor",
   "quote": "cancel your account in billing settings before your next payment date.",
   "supports": "cancel before the next payment date"
  },
  {
   "id": "s11",
   "url": "https://www.7shifts.com/terms-of-use-and-terms-of-service/",
   "title": "7shifts Terms of Use and Terms of Service",
   "publisher": "vendor",
   "quote": "such subscription will automatically renew at its expiry for the same period of time, at the then-current subscription rate",
   "supports": "automatic renewal"
  },
  {
   "id": "s12",
   "url": "https://www.7shifts.com/terms-of-use-and-terms-of-service/",
   "title": "7shifts Terms of Use and Terms of Service",
   "publisher": "vendor",
   "quote": "Fees are non-refundable.",
   "supports": "no refunds in the Terms"
  },
  {
   "id": "s13",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Only Admin users have the necessary permissions to cancel 7shifts Payroll.",
   "supports": "who can cancel Payroll"
  },
  {
   "id": "s14",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Cancellation of 7shifts Payroll is effective immediately and cannot be scheduled for a future date.",
   "supports": "Payroll cancellation is immediate"
  },
  {
   "id": "s15",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "7shifts Payroll becomes unavailable for paying employees as soon as the cancellation is confirmed.",
   "supports": "what you lose"
  },
  {
   "id": "s16",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Admin users must export and save all historical documents and payroll reports before finalizing the cancellation.",
   "supports": "export payroll records first"
  },
  {
   "id": "s17",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "In 7shifts, navigate to the Payroll section.",
   "supports": "where the Payroll flow starts"
  },
  {
   "id": "s18",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Click Cancel 7shifts Payroll at the bottom of the page.",
   "supports": "the Payroll cancel button (after Business Settings)"
  },
  {
   "id": "s19",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Click Start Cancellation and follow the on-screen prompts.",
   "supports": "starting the Payroll cancellation"
  },
  {
   "id": "s20",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Enter the reason for cancellation, such as business closure or switching to another provider.",
   "supports": "the reason step"
  },
  {
   "id": "s21",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "Confirm that all necessary reports for business records have been downloaded.",
   "supports": "the reports confirmation"
  },
  {
   "id": "s22",
   "url": "https://kb.7shifts.com/hc/en-us/articles/41056603499539-How-to-cancel-7shifts-Payroll",
   "title": "How to cancel 7shifts Payroll",
   "publisher": "vendor",
   "quote": "If the business is switching payroll providers, tax filing responsibilities for the current year transfer to the new provider.",
   "supports": "tax filing when switching providers"
  },
  {
   "id": "s23",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "all billing-related updates, including changing your plan or updating payment methods, or cancelling your subscription must be managed directly in your ADP account.",
   "supports": "ADP Marketplace accounts cancel in ADP"
  },
  {
   "id": "s24",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "Log in to apps.adp.com using your registered email address.",
   "supports": "where the ADP flow starts"
  },
  {
   "id": "s25",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "Click on your username in the top right corner.",
   "supports": "the ADP account menu"
  },
  {
   "id": "s26",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "In the left-hand menu, select Manage Apps.",
   "supports": "the Manage Apps step"
  },
  {
   "id": "s27",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "Click Cancel Subscription.",
   "supports": "the final ADP step"
  },
  {
   "id": "s28",
   "url": "https://kb.7shifts.com/hc/en-us/articles/37000050538387-Managing-Billing-Information-for-Accounts-Created-via-ADP-Marketplace",
   "title": "Managing Billing Information for Accounts Created via ADP Marketplace",
   "publisher": "vendor",
   "quote": "Cancelling your 7shifts subscription in ADP will automatically cancel in 7shifts.",
   "supports": "when an ADP cancellation takes effect"
  },
  {
   "id": "s29",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "Deactivating a Location is useful when you need to pause operations without permanently deleting data.",
   "supports": "deactivating a Location keeps its data"
  },
  {
   "id": "s30",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "This option ensures you're not billed for that Location while it's inactive, and you can reactivate it anytime directly in your 7shifts account.",
   "supports": "no billing for an inactive Location"
  },
  {
   "id": "s31",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "Instead, you can place your account or specific Locations on hold to stop billing during your off-season and reactivate when you reopen.",
   "supports": "seasonal holds"
  },
  {
   "id": "s32",
   "url": "https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons",
   "title": "7shifts Add-Ons",
   "publisher": "vendor",
   "quote": "Click on an add-on you would like to remove from your account.",
   "supports": "choosing the add-on (in Settings > Add-ons)"
  },
  {
   "id": "s33",
   "url": "https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons",
   "title": "7shifts Add-Ons",
   "publisher": "vendor",
   "quote": "Disable/Remove Add-on",
   "supports": "the remove option under More options"
  },
  {
   "id": "s34",
   "url": "https://kb.7shifts.com/hc/en-us/articles/28899822834195-7shifts-Add-Ons",
   "title": "7shifts Add-Ons",
   "publisher": "vendor",
   "quote": "Once you disable an add-on, you will immediately lose access to the feature for all locations. Historical data will remain in the account.",
   "supports": "what removing an add-on does"
  },
  {
   "id": "s35",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data",
   "title": "Back Up Your Data",
   "publisher": "vendor",
   "quote": "You can export various reports directly to your local device.",
   "supports": "data can be exported"
  },
  {
   "id": "s36",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data",
   "title": "Back Up Your Data",
   "publisher": "vendor",
   "quote": "Click Bulk actions on the right side.",
   "supports": "the employee export step (from Team > Employees)"
  },
  {
   "id": "s37",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data",
   "title": "Back Up Your Data",
   "publisher": "vendor",
   "quote": "Select Export employees (CSV).",
   "supports": "the employee export format"
  },
  {
   "id": "s38",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data",
   "title": "Back Up Your Data",
   "publisher": "vendor",
   "quote": "Click the Tools icon on the right side.",
   "supports": "the schedule export step (then Download)"
  },
  {
   "id": "s39",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417513429267-Back-Up-Your-Data",
   "title": "Back Up Your Data",
   "publisher": "vendor",
   "quote": "Select CSV (download) or Excel (download) in the 'View as' dropdown.",
   "supports": "report export formats"
  },
  {
   "id": "s40",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "Before cancelling, consider exporting your scheduling and payroll data for your records.",
   "supports": "export before cancelling"
  },
  {
   "id": "s41",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "we permanently delete all account data 2 years after cancellation.",
   "supports": "data is deleted after 2 years"
  },
  {
   "id": "s42",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "deleted account data is held securely for 2 years so businesses can reactivate subscriptions upon reopening.",
   "supports": "data is held for 2 years for reactivation"
  },
  {
   "id": "s43",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Upgrading or downgrading active subscription plans.",
   "supports": "plan changes are blocked while pre-cancelled"
  },
  {
   "id": "s44",
   "url": "https://kb.7shifts.com/hc/en-us/articles/4417514320019-How-to-Cancel-Your-Company-7shifts-Account",
   "title": "How to Cancel Your Company 7shifts Account",
   "publisher": "vendor",
   "quote": "Click the Reactivate Account button to restore full active subscription status immediately.",
   "supports": "reactivating before the period ends"
  },
  {
   "id": "s45",
   "url": "https://kb.7shifts.com/hc/en-us/articles/53941836307987-Why-did-my-7shifts-subscription-charge-on-an-expired-credit-card",
   "title": "Why did my 7shifts subscription charge on an expired credit card?",
   "publisher": "vendor",
   "quote": "An expired credit card doesn't automatically cancel your 7shifts subscription or stop future charges.",
   "supports": "an expired card doesn't cancel"
  },
  {
   "id": "s46",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "To avoid being charged the new prorated rate, ensure you opt out before day 14 if you wish to return to your previous plan.",
   "supports": "plan trials auto-convert"
  },
  {
   "id": "s47",
   "url": "https://kb.7shifts.com/hc/en-us/articles/45486699267347-Canceling-your-7shifts-Account",
   "title": "Canceling your 7shifts Account",
   "publisher": "vendor",
   "quote": "Trial accounts for new customers on 7shifts automatically expire after 14 days without action.",
   "supports": "new-customer trials need no cancelling"
  },
  {
   "id": "s48",
   "url": "https://kb.7shifts.com/hc/en-us/articles/49200619105171-7shifts-Billing",
   "title": "7shifts Billing",
   "publisher": "vendor",
   "quote": "Only Admins can access and manage 7shifts account billing details.",
   "supports": "only Admins manage billing"
  },
  {
   "id": "s49",
   "url": "https://kb.7shifts.com/hc/en-us/articles/30743521001747",
   "title": "Seasonal Holds",
   "publisher": "vendor",
   "quote": "An Account seasonal hold stops all operations and billing for all locations in your 7shifts Account.",
   "supports": "an account hold stops billing"
  },
  {
   "id": "s50",
   "url": "https://kb.7shifts.com/hc/en-us/articles/30743521001747",
   "title": "Seasonal Holds",
   "publisher": "vendor",
   "quote": "Select \"We're a seasonal business\" as your reason.",
   "supports": "an account hold is a cancellation with the seasonal reason"
  },
  {
   "id": "s51",
   "url": "https://kb.7shifts.com/hc/en-us/articles/30743521001747",
   "title": "Seasonal Holds",
   "publisher": "vendor",
   "quote": "Account data will be stored in your account for 2 years, so once you reactivate, your account will be just how you left it.",
   "supports": "data is kept for 2 years"
  },
  {
   "id": "s52",
   "url": "https://kb.7shifts.com/hc/en-us/articles/30743521001747",
   "title": "Seasonal Holds",
   "publisher": "vendor",
   "quote": "Re-enter your payment details to reactivate your account.",
   "supports": "how to reactivate"
  },
  {
   "id": "s53",
   "url": "https://kb.7shifts.com/hc/en-us/articles/30743521001747",
   "title": "Seasonal Holds",
   "publisher": "vendor",
   "quote": "This ensures you do not get charged for these Location(s) and allows you to reactivate them once they are open again.",
   "supports": "no charge for deactivated Locations"
  },
  {
   "id": "s54",
   "url": "https://www.7shifts.com/terms-of-use-and-terms-of-service/",
   "title": "7shifts Terms of Use and Terms of Service",
   "publisher": "vendor",
   "quote": "any credits offered by 7shifts are non-refundable and expire upon the earlier of",
   "supports": "credits expire when the subscription ends"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "When billing stops for a removed add-on isn't stated",
   "7shifts' public Terms state no notice period for not renewing an annual subscription",
   "Whether cancelling the account also cancels 7shifts Payroll isn't stated; Payroll has its own cancel steps",
   "7shifts' cancel and billing help pages don't describe a free plan or its limits"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route, pay_less and export fact against 7shifts' help center and Terms; the account, Payroll and ADP Marketplace cancel steps, timing, no-refund rule and 2-year data retention are confirmed",
    "Seasonal holds: 7shifts' Seasonal Holds article explains the apparent conflict. An account hold is a cancellation with the reason We're a seasonal business (billing stops, data kept 2 years, reactivate by re-entering payment details); a location hold is deactivating the Location (s49 to s53). Removed the 'help pages disagree' note",
    "After cancelling: any credits 7shifts gave the account expire when the subscription ends (s54)",
    "Reworded the notice and free-plan notes to say what the pages state"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/seven_shifts",
 "json": "https://stackcut.io/exits/seven_shifts.json",
 "evidence": {
  "packet_revision": "9ea695065f770913752f82561185ea4efbdfa15b2a79ba11eb8922e4f97f7b00",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "seven-shifts--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "seven-shifts--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "seven-shifts--reseller-or-partner--r3",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}