Business software · Accounting, invoicing and payroll

How to cancel actiTIME

actiTIME Online is prepaid per 1-month or 1-year period and renews only when you pay for the next period; subscriptions are managed in Settings, then Licenses. No cancel procedure is published, payments are non-refundable, and support takes requests through a form. Export reports to CSV first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Open Settings, then Licenses, where actiTIME Online subscriptions are managed and extended, and check when the paid period ends. Don't extend the license.
  • When it ends: At the end of the prepaid period: the agreement runs only for the period you chose and paid for. actiTIME may also end the agreement then, with 15 calendar days' prior notice.
  • Before you go: export Any report (time, cost, billing and others). What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Any report (time, cost, billing and others): Export the report from the Reports interface (CSV, or a printable PDF if your browser supports it) actitime.com
  • Customers, projects and tasks: Export them from the Tasks interface actitime.com
  • Stored data such as time records, user lists and settings: Use the actiTIME API. The Free Version doesn't include API access actitime.com actitime.com

What happens to your data

actiTIME backs up account data daily, but the agreement gives no retention period or deletion timeline after the subscription ends.

What you lose

  • Access to actiTIME Online once the prepaid period ends, or on suspension
  • Any data you haven't exported: the customer bears the entire risk for loss of its data

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Don't renew the prepaid period

Online, self-serve actiTIME Online subscriptions, paid for a one-month or one-year period. Who can cancel: An admin with the Manage System Settings permission, who can open Settings, where subscriptions are managed.

  1. Open Settings, then Licenses, where actiTIME Online subscriptions are managed and extended, and check when the paid period ends. Don't extend the license
  2. Don't pay the renewal invoice, which actiTIME issues 15 calendar days before the last paid period ends. The agreement renews only for periods you fully prepay
  3. If you'd rather keep a small account, select Free Version in the Licenses menu (up to 3 users). The pricing page describes this for trial accounts; it doesn't say a paid account can switch
Access ends
At the end of the prepaid period: the agreement runs only for the period you chose and paid for. actiTIME may also end the agreement then, with 15 calendar days' prior notice
Notice
The agreement doesn't state a notice period for the customer. actiTIME gives 15 calendar days' notice before ending it at the end of a prepaid period
Refunds
All payments made by Licensee are non-refundable without any exception, including when the licensee ends the agreement
Fees
Fees are payable in advance within 15 calendar days of actiTIME's invoice; not paying can lead actiTIME to end the agreement
Source: actitime.com actitime.com actitime.com actitime.com actitime.com

Support request form

Web form Any request about an actiTIME Online subscription, such as ending it early or confirming it won't renew. Who can cancel: The licensee, the customer on the account.

  1. On the Contact Support page, fill in the form, describe your request to end the subscription, and click Send RequestYou should see: Your request has been submitted. We will contact you as soon as possible.
Refunds
All payments are non-refundable without any exception, including when you end the agreement
Open the page
Source: actitime.com actitime.com

Questions people ask

Can I get a refund if I cancel actiTIME?

Don't renew the prepaid period: All payments made by Licensee are non-refundable without any exception, including when the licensee ends the agreement. Support request form: All payments are non-refundable without any exception, including when you end the agreement.

Source: actitime.com

If I cancel actiTIME, when does my access end?

Don't renew the prepaid period: At the end of the prepaid period: the agreement runs only for the period you chose and paid for. actiTIME may also end the agreement then, with 15 calendar days' prior notice.

Source: actitime.com

Is there a fee to cancel actiTIME?

Don't renew the prepaid period: Fees are payable in advance within 15 calendar days of actiTIME's invoice; not paying can lead actiTIME to end the agreement.

Source: actitime.com

How long before renewal do I need to cancel actiTIME?

Don't renew the prepaid period: The agreement doesn't state a notice period for the customer. actiTIME gives 15 calendar days' notice before ending it at the end of a prepaid period.

Source: actitime.com

What happens to my data when I cancel actiTIME?

actiTIME backs up account data daily, but the agreement gives no retention period or deletion timeline after the subscription ends.

Source: actitime.com actitime.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Deactivate users you don't need: you pay for active users only, and deactivated users' data stays in the account actitime.com actitime.com
  • Pay yearly Pay for 1 year instead of 1 month: $6 instead of $7 per user per month for 1 to 40 users, and $5 instead of $6 for 41 to 200 actitime.com
  • Free plan The Free Version for up to 3 users, with limited features (no API access, for example), chosen in the Licenses menu actitime.com actitime.com
  • Student or nonprofit price Nonprofit organizations can get discounted rates; ask support@actitime.com, since the rates aren't published actitime.com actitime.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • No cancel button or cancel procedure is documented; the subscription ends when you don't pay for the next period
  • Only an admin with the Manage System Settings permission can open Settings, where Licenses are managed
  • Payments are non-refundable, including when you end the agreement
  • Export reports to CSV and use the API before the paid period ends; the Free Version has no API access

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/actitime.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. actiTIME Application Service Agreement (Terms of Service, Online) This Agreement shall renew automatically for successive payment periods fully prepaid by Licensee (renewal only for fully prepaid periods)
  2. actiTIME Application Service Agreement (Terms of Service, Online) shall continue for the duration of the prepaid period for which the Licensee has elected and paid (the agreement runs for the prepaid period)
  3. actiTIME Application Service Agreement (Terms of Service, Online) Invoices for recurring payments will be issued 15 calendar days before the end of the last paid period. (renewal invoice timing)
  4. actiTIME Application Service Agreement (Terms of Service, Online) actiTIME at its sole discretion may terminate this Agreement at the end of the prepaid period (actiTIME may end the agreement at period end)
  5. actiTIME Application Service Agreement (Terms of Service, Online) and with 15 calendar days prior notification to Licensee. (15 days' notice from actiTIME)
  6. actiTIME Application Service Agreement (Terms of Service, Online) All payments made by Licensee are non-refundable without any exception (no refunds)
  7. actiTIME Application Service Agreement (Terms of Service, Online) (including termination of Agreement by Licensee, or by actiTIME for Licensee's breach of any terms of this Agreement). (no refund even when the licensee terminates)
  8. actiTIME Application Service Agreement (Terms of Service, Online) All fees are payable in advance within 15 calendar days from the date of actiTIME's invoice. (fees are paid in advance)
  9. actiTIME Application Service Agreement (Terms of Service, Online) actiTIME will create and store periodical backup copies of Licensee Data. (backups are kept, with no period given)
  10. actiTIME Application Service Agreement (Terms of Service, Online) Licensee bears the entire risk for any loss of Licensee Data or its quality. (the licensee carries the data-loss risk)
  11. actiTIME Application Service Agreement (Terms of Service, Online) actiTIME may at its sole discretion suspend Licensee's access and use of the Software upon 24-hour prior notification. (suspension on 24 hours' notice)
  12. Contact Support Send Request (the support request form's button)
  13. Contact Support Your request has been submitted. We will contact you as soon as possible. (the message shown after sending the form)
  14. actiTIME pricing You can deactivate as many users as you wish. (deactivating users)
  15. actiTIME pricing Free for 3 users (the free plan's user limit)
  16. actiTIME pricing Limited functionality (the free plan's limits)
  17. actiTIME pricing Yes, we offer discounted rates for nonprofit organizations. (the nonprofit rates)
  18. actiTIME FAQ: Upgrade You can extend your actiTIME license directly from the Settings → Licenses menu. (the license is extended in Settings, then Licenses)
  19. actiTIME User Guide: Configuring actiTIME Manage actiTIME and actiPLANS subscriptions (subscriptions are managed in Settings)
  20. actiTIME User Guide: Configuring actiTIME only users with permission to “Manage System Settings” can access the Settings and List Management (who can open Settings)
  21. actiTIME Application Service Agreement (Terms of Service, Online) Licensee may choose to follow either one-month or one-year payment period. (one-month or one-year periods)
  22. actiTIME Application Service Agreement (Terms of Service, Online) Licensee's failure to remedy its non-payment may result in actiTIME's termination of this Agreement (non-payment can lead to termination)
  23. actiTIME FAQ: Before the Start It is provided on a subscription basis, i.e., you pay for a service period. (Online is paid per service period)
  24. actiTIME FAQ: Purchase 1 month $7 per user $6 per user 1 year $6 per user $5 per user (monthly and yearly per-user prices)
  25. actiTIME FAQ: Purchase All their data will be safely stored and available in your actiTIME account. (deactivated users' data is kept)
  26. actiTIME pricing Sign up for a free trial, and then select Free Version in the Licenses menu. (the Free Version is chosen in the Licenses menu)
  27. actiTIME Free Version The following functionality won't be available: Task Estimates, Departments Overtime Registration, Time-Track Approval, API, (the free version has no API access, among other limits)
  28. actiTIME FAQ: Purchase support@actitime.com (the support address for nonprofit pricing)
  29. actiTIME FAQ: Data Import & Export You can export any report in CSV or create its printable copy in PDF, if your browser supports this. (report export to CSV or PDF)
  30. actiTIME FAQ: Data Import & Export You can export Customers, Projects and Tasks from the Tasks interface. (export from the Tasks interface)
  31. actiTIME FAQ: Data Import & Export It allows users to access the data directly and export it for backup, analysis, synchronization and other purposes. (export through the API)
  32. actiTIME FAQ: Before the Start Your data is backed up daily, so it doesn't get lost even if you delete something by mistake. (daily backups)

Not confirmed yet

  • No help page describes cancelling or turning off renewal; the steps follow from the agreement's renewal and payment terms
  • The Licenses section of the user guide couldn't be read, so the exact options on the Licenses page aren't confirmed
  • Whether a paid account can switch to the Free Version, and what happens to its data, isn't stated
  • How you confirm that a subscription has ended isn't documented
  • How long actiTIME keeps account data after a subscription ends isn't stated in the agreement or the FAQ
  • The Self-Hosted license is a one-time payment with separate license terms, not covered here
  • The nonprofit discount rates aren't published

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).