How to cancel OnTheClock

Before you cancel

What happens to your data

Customer Information stays on the system for one year after cancellation, then may be deleted and can't be recovered.

What you lose

• Access to the time clock, scheduling, PTO and payroll, immediately on cancelling
• Customer Information once the one-year retention period ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pay yearly Pay by annual invoice instead of a monthly card or check draft. No annual discount is stated. ontheclock.com
• Student or nonprofit price Better pricing for nonprofits; the discount isn't published, so contact OnTheClock for it ontheclock.com
• Fewer seats You pay only for the employees who use the service each month, so fewer active employees means a lower bill. ontheclock.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only administrators can reach Settings, then Billing Info, where cancelling starts
• Cancelling on or after the 14th of the month means you are billed for the whole month, and access still ends immediately; using the service for 14 days makes the month billable
• The service is billed at the end of each month for the month just used
• Trial accounts don't need a credit card until the trial ends
• The payroll add-on has its own $40 monthly base fee on top of $6 per employee

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/ontheclock.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. OnTheClock SaaS Agreement Customer may terminate this Agreement for convenience upon logging onto their account (who can cancel, and that the customer logs in first)
2. OnTheClock SaaS Agreement initiating the cancellation process on the billing screen (where the cancellation starts)
3. OnTheClock SaaS Agreement The Customer will not have access to the Services for the remainder of the billing period. (access after cancelling)
4. OnTheClock SaaS Agreement Customer will be billed for the entire month. (the full-month charge for terminating mid-period)
5. OnTheClock SaaS Agreement Customer Information will remain on our system for one year after cancellation (how long data is kept after cancelling)
6. OnTheClock SaaS Agreement Please note that this information cannot be recovered once it is deleted. (that deleted data can't be recovered)
7. OnTheClock SaaS Agreement In no event will termination relieve Customer of its obligation to pay any amounts and Fees payable to OnTheClock (fees that stay payable after termination)
8. OnTheClock SaaS Agreement Notices to OnTheClock must be delivered by email to support@ontheclock.com (how formal notices must be sent)
9. OnTheClock Refund Policy The service is billed on a monthly basis for the previous month of service and is non-refundable. (monthly billing and no refunds)
10. OnTheClock Refund Policy Use of the service for 14 days will be considered as billable for the month. (the 14-day rule for a full billable month)
11. OnTheClock Refund Policy There will be no refunds or credits for partial months of service (no refunds for partial months)
12. OnTheClock Pricing Payroll can be added for $6 per paid employee per month, plus a $40 monthly base fee. (the payroll add-on's separate fees)
13. OnTheClock Pricing No. OnTheClock doesn't require long-term contracts for standard plans, and there are no setup fees for time tracking. (no long-term contract on standard plans)
14. OnTheClock Pricing Even better pricing for nonprofits (nonprofit pricing)
15. OnTheClock Pricing Contact Us For Your Discount (discount on request)
16. OnTheClock Pricing For businesses with more than 100 employees (the Enterprise plan's size threshold and contact-sales pricing)
17. OnTheClock Pricing monthly check draft, and annual invoice (annual invoice as a payment option)
18. OnTheClock home page pay only for the employees who use OnTheClock each month (per-employee billing)
19. OnTheClock SaaS Agreement Administrators of Customer's account are solely responsible for properly canceling Customer's account. (administrators cancel the account)
20. OnTheClock SaaS Agreement If the Customer terminates their account before the end of the billing period and the date of termination is on or after (the on-or-after-the-14th rule (Section 6.3))
21. OnTheClock SaaS Agreement and their access to the Services will be terminated immediately. (access ends immediately)
22. OnTheClock Help: Billing and Payment Only administrators have access to billing settings and payment methods. (only administrators reach billing)
23. OnTheClock Help: Billing and Payment Administrators can manage billing by navigating to Settings → Billing Info (the Settings, then Billing Info path)
24. OnTheClock SaaS Agreement with a duplicate copy sent via registered mail to the following address: (formal notices need a registered-mail copy)
25. OnTheClock SaaS Agreement OnTheClock.com LLC, 19176 Hall Road, Suite 260 Clinton Township, MI 48038; Attention: Legal. (the notice mailing address)
26. OnTheClock SaaS Agreement Customer will be automatically charged at the end of each month for their subscription to the Services. (billing at the end of each month)
27. OnTheClock Refund Policy Trial accounts are not required to provide a credit card number until the trial period ends. (trials need no card until they end)

Not confirmed yet

• The button names on the Billing Info screen and any cancellation confirmation (an email or a status) aren't documented in OnTheClock's help
• What you're billed when you cancel before the 14th of the month isn't spelled out in the SaaS Agreement
• Cancellation terms for Enterprise agreements aren't on the public pages
• OnTheClock's help doesn't document exporting your data before cancelling

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).