{
 "id": "ontheclock",
 "name": "OnTheClock",
 "category": "business_finance",
 "website": "https://www.ontheclock.com",
 "domains": [
  "ontheclock.com"
 ],
 "summary": "An administrator logs in, opens Settings, then Billing Info, and starts the cancellation there. Access ends immediately. Billing is monthly with no refunds for partial months; cancelling on or after the 14th of the month means you're billed for the whole month.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Monthly plans",
   "applies_to": "Standard monthly plans: time tracking, scheduling and PTO, with or without the payroll add-on",
   "who": "An administrator of the account: only administrators can reach the billing settings, and they are responsible for properly cancelling",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in to OnTheClock as an administrator",
     "expect": null
    },
    {
     "do": "Select Settings in the main navigation, then Billing Info",
     "expect": null
    },
    {
     "do": "Start the cancellation process on the billing screen",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "Access to the service ends immediately, and you don't get access for the rest of the billing period. If you cancel before the end of the billing period on or after the 14th of the month, you are billed for the entire month",
   "notice": null,
   "refund": "No refunds or credits for partial months, upgrades or downgrades, or unused months with an open account; no exceptions",
   "fees": "No early-termination fee is listed. Unpaid fees for the period before termination remain payable",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s7",
    "s9",
    "s10",
    "s11",
    "s19",
    "s20",
    "s21",
    "s22",
    "s23"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Enterprise and formal notices",
   "applies_to": "Enterprise plan (for businesses with more than 100 employees, price on request) and other contracts under the SaaS agreement",
   "who": "The customer that holds the agreement",
   "method": "contact_sales",
   "start_url": "https://www.ontheclock.com/contactUs",
   "steps": [
    {
     "do": "Contact OnTheClock through its Contact Us page to talk to sales about an Enterprise agreement",
     "expect": null
    },
    {
     "do": "For a formal notice under the SaaS Agreement, email it to support@ontheclock.com and send a duplicate copy by registered mail to OnTheClock.com LLC, 19176 Hall Road, Suite 260, Clinton Township, MI 48038, Attention: Legal",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": "Notices to OnTheClock go by email to support@ontheclock.com, with a duplicate copy by registered mail",
   "refund": null,
   "fees": null,
   "source_ids": [
    "s8",
    "s16",
    "s24",
    "s25"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Pay by annual invoice instead of a monthly card or check draft. No annual discount is stated.",
   "evidence": "documented",
   "source_ids": [
    "s17"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "Better pricing for nonprofits; the discount isn't published, so contact OnTheClock for it",
   "evidence": "documented",
   "source_ids": [
    "s14",
    "s15"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "You pay only for the employees who use the service each month, so fewer active employees means a lower bill.",
   "evidence": "documented",
   "source_ids": [
    "s18"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": "Access ends immediately when you cancel; you don't keep access for the rest of the billing period",
  "data_kept": "Customer Information stays on the system for one year after cancellation, then may be deleted and can't be recovered",
  "you_lose": [
   "Access to the time clock, scheduling, PTO and payroll, immediately on cancelling",
   "Customer Information once the one-year retention period ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only administrators can reach Settings, then Billing Info, where cancelling starts",
   "Cancelling on or after the 14th of the month means you are billed for the whole month, and access still ends immediately; using the service for 14 days makes the month billable",
   "The service is billed at the end of each month for the month just used",
   "Trial accounts don't need a credit card until the trial ends",
   "The payroll add-on has its own $40 monthly base fee on top of $6 per employee"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Customer may terminate this Agreement for convenience upon logging onto their account",
   "supports": "who can cancel, and that the customer logs in first"
  },
  {
   "id": "s2",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "initiating the cancellation process on the billing screen",
   "supports": "where the cancellation starts"
  },
  {
   "id": "s3",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "The Customer will not have access to the Services for the remainder of the billing period.",
   "supports": "access after cancelling"
  },
  {
   "id": "s4",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Customer will be billed for the entire month.",
   "supports": "the full-month charge for terminating mid-period"
  },
  {
   "id": "s5",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Customer Information will remain on our system for one year after cancellation",
   "supports": "how long data is kept after cancelling"
  },
  {
   "id": "s6",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Please note that this information cannot be recovered once it is deleted.",
   "supports": "that deleted data can't be recovered"
  },
  {
   "id": "s7",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "In no event will termination relieve Customer of its obligation to pay any amounts and Fees payable to OnTheClock",
   "supports": "fees that stay payable after termination"
  },
  {
   "id": "s8",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Notices to OnTheClock must be delivered by email to support@ontheclock.com",
   "supports": "how formal notices must be sent"
  },
  {
   "id": "s9",
   "url": "https://www.ontheclock.com/help/refunds",
   "title": "OnTheClock Refund Policy",
   "publisher": "vendor",
   "quote": "The service is billed on a monthly basis for the previous month of service and is non-refundable.",
   "supports": "monthly billing and no refunds"
  },
  {
   "id": "s10",
   "url": "https://www.ontheclock.com/help/refunds",
   "title": "OnTheClock Refund Policy",
   "publisher": "vendor",
   "quote": "Use of the service for 14 days will be considered as billable for the month.",
   "supports": "the 14-day rule for a full billable month"
  },
  {
   "id": "s11",
   "url": "https://www.ontheclock.com/help/refunds",
   "title": "OnTheClock Refund Policy",
   "publisher": "vendor",
   "quote": "There will be no refunds or credits for partial months of service",
   "supports": "no refunds for partial months"
  },
  {
   "id": "s12",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "Payroll can be added for $6 per paid employee per month, plus a $40 monthly base fee.",
   "supports": "the payroll add-on's separate fees"
  },
  {
   "id": "s13",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "No. OnTheClock doesn't require long-term contracts for standard plans, and there are no setup fees for time tracking.",
   "supports": "no long-term contract on standard plans"
  },
  {
   "id": "s14",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "Even better pricing for nonprofits",
   "supports": "nonprofit pricing"
  },
  {
   "id": "s15",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "Contact Us For Your Discount",
   "supports": "discount on request"
  },
  {
   "id": "s16",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "For businesses with more than 100 employees",
   "supports": "the Enterprise plan's size threshold and contact-sales pricing"
  },
  {
   "id": "s17",
   "url": "https://www.ontheclock.com/pricing",
   "title": "OnTheClock Pricing",
   "publisher": "vendor",
   "quote": "monthly check draft, and annual invoice",
   "supports": "annual invoice as a payment option"
  },
  {
   "id": "s18",
   "url": "https://www.ontheclock.com/",
   "title": "OnTheClock home page",
   "publisher": "vendor",
   "quote": "pay only for the employees who use OnTheClock each month",
   "supports": "per-employee billing"
  },
  {
   "id": "s19",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Administrators of Customer's account are solely responsible for properly canceling Customer's account.",
   "supports": "administrators cancel the account"
  },
  {
   "id": "s20",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "If the Customer terminates their account before the end of the billing period and the date of termination is on or after",
   "supports": "the on-or-after-the-14th rule (Section 6.3)"
  },
  {
   "id": "s21",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "and their access to the Services will be terminated immediately.",
   "supports": "access ends immediately"
  },
  {
   "id": "s22",
   "url": "https://www.ontheclock.com/help/billing-cycle",
   "title": "OnTheClock Help: Billing and Payment",
   "publisher": "vendor",
   "quote": "Only administrators have access to billing settings and payment methods.",
   "supports": "only administrators reach billing"
  },
  {
   "id": "s23",
   "url": "https://www.ontheclock.com/help/billing-cycle",
   "title": "OnTheClock Help: Billing and Payment",
   "publisher": "vendor",
   "quote": "Administrators can manage billing by navigating to Settings → Billing Info",
   "supports": "the Settings, then Billing Info path"
  },
  {
   "id": "s24",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "with a duplicate copy sent via registered mail to the following address:",
   "supports": "formal notices need a registered-mail copy"
  },
  {
   "id": "s25",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "OnTheClock.com LLC, 19176 Hall Road, Suite 260 Clinton Township, MI 48038; Attention: Legal.",
   "supports": "the notice mailing address"
  },
  {
   "id": "s26",
   "url": "https://www.ontheclock.com/saas-agreement",
   "title": "OnTheClock SaaS Agreement",
   "publisher": "vendor",
   "quote": "Customer will be automatically charged at the end of each month for their subscription to the Services.",
   "supports": "billing at the end of each month"
  },
  {
   "id": "s27",
   "url": "https://www.ontheclock.com/help/refunds",
   "title": "OnTheClock Refund Policy",
   "publisher": "vendor",
   "quote": "Trial accounts are not required to provide a credit card number until the trial period ends.",
   "supports": "trials need no card until they end"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The button names on the Billing Info screen and any cancellation confirmation (an email or a status) aren't documented in OnTheClock's help",
   "What you're billed when you cancel before the 14th of the month isn't spelled out in the SaaS Agreement",
   "Cancellation terms for Enterprise agreements aren't on the public pages",
   "OnTheClock's help doesn't document exporting your data before cancelling"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Re-checked the route against SaaS Agreement section 6.3 and the Billing and Payment help article",
    "Added the menu path (Settings, then Billing Info) and that only administrators can cancel",
    "Effective: access ends immediately; corrected the full-month rule to cancelling on or after the 14th of the month",
    "Formal notices: added the registered-mail copy and the mailing address",
    "Nonprofit discount: removed education and government, which the pricing page doesn't mention"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/ontheclock",
 "json": "https://stackcut.io/exits/ontheclock.json",
 "evidence": {
  "packet_revision": "e39809520dc80fa98d38347d5e5a5b849dd6fe03f3b95a6a7b431aa23644fd7d",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "ontheclock--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "ontheclock--sales-contract--r2",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}