How to cancel Toggl Track

Before you cancel

Export first

• Workspace data (such as projects, clients, workspace settings and invoices): A workspace admin opens Settings, then the Data Export page; a download link arrives by email (JSON; invoices as PDF). The link works only while signed in to Toggl Track and is valid for 72 hours support.toggl.com
• Time entries: Open the Detailed report and click Export at the upper right (PDF, CSV or Excel). CSV and Excel exports are a paid plan feature: export them before the plan ends support.toggl.com support.toggl.com
• Your own profile data, optionally with Timeline information: Any user opens their profile settings in the web app, clicks Export Account Data (upper right), ticks the items and clicks Compile file and send to email (ZIP file, shared by email). You must be signed in to the Toggl Track web app to open the ZIP file support.toggl.com

What happens to your data

On the Free plan data stays, but a Free-plan organization is deleted after 6 months with no new time entries (three reminder emails; 30 days to act from the first). Time entry data from a deleted organization stays on Toggl's servers for 6 months, and support can send a CSV copy in that window.

What you lose

• Paid-plan features at the end of the billing cycle
• CSV and Excel report exports (a paid plan feature)
• If the organization is over the Free plan's user limit: it is suspended and no new time can be tracked until you update payment details or reduce active users
• Closing your Toggl account permanently deletes all data in Toggl Track, Toggl Work and Toggl Focus

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan The Free plan covers basic time tracking for a limited number of users. An organization within that user limit drops to Free at the end of the billing cycle instead of being suspended support.toggl.com support.toggl.com
• Cheaper plan Change plan or billing frequency on the Subscription page's All Plans tab (for example, Premium to Starter) support.toggl.com
• Fewer seats Remove vacant licenses: Subscription page, three-dot control on the Toggl Track row, Manage Licenses. It takes effect immediately; deactivating or deleting a member alone does not lower the bill support.toggl.com
• Pay yearly Annual billing costs less than monthly support.toggl.com
• Student or nonprofit price Nonprofits typically get 30-50% off paid plans; students can get the Starter plan free for up to 6 months (not extendable) support.toggl.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Toggl Track from public list prices.

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Retention step: Confirmation screens come before the final step, which still offers to keep the subscription
• Only organization admins (the organization's creator is automatically its owner/admin) can manage the subscription; it's on the Track Subscription page, not the Admin Console
• Cancelling doesn't remove vacant licenses: they stay billed until the cycle ends; remove them with Manage Licenses
• Over the Free plan's user limit, cancelling suspends the organization: reduce active users first to land on Free
• Closing the Toggl account (Profile, Account Settings, Close account) is not the same as cancelling: it permanently deletes your data
• An owner can't leave an organization that still has other users until they remove all of them
• A 30-day trial ends on its own and drops to Free: nothing to cancel
• Export CSV or Excel reports before the paid plan ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/toggl_track.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated easy).

Link from JustDeleteMe (MIT).

Sources

1. Editing and canceling a subscription Click on "Cancel Subscription" in the My Plan section. (the older-layout cancel button)
2. Editing and canceling a subscription Continue through the modals and confirm when you've read and understood. (the confirmation step)
3. Editing and canceling a subscription Your subscription will be canceled at the end of your current billing cycle. (when cancelling takes effect)
4. Editing and canceling a subscription Toggl Track has a No refund policy. Unless the charge was due to a system error, we won't be able to issue a refund. (the refund policy)
5. Editing and canceling a subscription If you are within your Free plan user limit, the organization is downgraded to the Free plan. If you are over your Free plan limit, the organization is suspended. (Free plan or suspension after cancelling)
6. Editing and canceling a subscription Since you paid for Toggl Track in advance, you'll remain on the previous plan until the end of the current billing cycle. (access until the end of the cycle)
7. Editing and canceling a subscription Canceling your subscription doesn't retroactively remove any vacant licenses — they stay on the account, and stay billed, until the current billing cycle actually ends. (vacant licenses stay billed after cancelling)
8. Editing and canceling a subscription If you decide to stop using Toggl Track while on a free plan, your data will be automatically deleted after 6 months of inactivity. (Free plan data deletion)
9. Editing and canceling a subscription To change to a different plan, click the All Plans tab on your Subscription page and select your billing frequency (Annual or Monthly) and your desired subscription plan. (changing plan or billing frequency)
10. How to cancel a subscription Click on the "Subscription" button on the left side menu. (where the flow starts)
11. How to cancel a subscription Click on the three-dotted menu button next to the app where you have a running subscription. (the three-dot menu step)
12. How to cancel a subscription Go through the confirmation screens, or decide to keep your subscription on the final step. (the confirmation screens and final keep option)
13. How to cancel a subscription Your organisation will remain on the paid plan until the end of the current billing cycle, after that you will not be charged any more. (when access ends and billing stops)
14. How to cancel a subscription cancelling a renewal doesn't grant you a refund for the current subscription cycle (no refund for the current cycle)
15. Understanding licenses in Toggl Track If you don't plan to fill a vacant license, remove it so you stop paying for it (removing vacant licenses)
16. Understanding licenses in Toggl Track Removing a license takes effect immediately and lowers your license count. (when a license removal takes effect)
17. Understanding licenses in Toggl Track Deactivating or deleting a user, on its own, does not lower what you're charged. (removing members doesn't cut the bill)
18. Paying monthly vs paying annually They are more expensive than annual but offer more flexibility as you're billed for one month at a time. (annual billing costs less)
19. Paying monthly vs paying annually Canceling a subscription won't end it immediately. You will continue to have access to the canceled plan's features until the end of the current billing cycle (monthly or annual). (access until the end of a monthly or annual cycle)
20. Discounts Non-profit discounts are typically 30–50% off paid plans. (the nonprofit discount)
21. Discounts Student discounts give the Starter plan free (100% off) for up to 6 months and cannot be extended. (the student discount)
22. Payment plans at Toggl Track Our free plan covers basic time-tracking needs. It allows you add a limited number of users to track time for free! (the Free plan)
23. Payment plans at Toggl Track Enterprise teams are assigned an account manager and priced on a case-by-case basis. (Enterprise plans have an account manager)
24. Which payment methods do you support? Only annual plan users are able to pay via bank transfer. (bank transfer is for annual plans)
25. Can I cancel the trial? The trial period will automatically end after 30 days. You don't have to take any action to cancel it (trials end on their own)
26. Introduction to the Admin Console The Admin Console is only available for Organization Owners and Organization Admins. (who can open the Admin Console (subscriptions aren't managed there yet))
27. Access rights and privileges Manage the organization subscription (the permission held by organization admins (access-rights table))
28. Exporting data Workspace data can be exported by workspace Admins on the Data Export page under Settings. (where and who exports workspace data)
29. Exporting data Invoices will be exported as PDF. All other data is in .json format (the workspace export format)
30. Exporting data The link can be accessed while logged into Toggl Track and is valid for 72 hours (the export link limit)
31. Exporting data Any user can export their Profile Data (profile data export)
32. Exporting data Certain export formats are only available on Paid plans (some formats need a paid plan)
33. Detailed report Click on the Export button on the upper-right to download the report as a PDF, CSV or Excel file. (exporting time entries)
34. Detailed report CSV and Excel exports are a paid plan feature. (CSV and Excel need a paid plan)
35. How to close my account? Upon closing your Toggl account all data associated with your Toggl tools (Toggl Track, Toggl Work, Toggl Focus) will be permanently deleted. (closing the account deletes data)
36. Toggl Track's inactive account policy time entry data from a deleted organization is stored on our servers for 6 months following the deletion (retention after deletion)
37. Toggl Track's inactive account policy You will have 30 days from the first reminder email to create or edit a time entry and keep your data. (warning before inactive deletion)
38. How do I delete or close my Organization If you are the owner of an Organization, with other users on it, you will not be able to leave it unless you first remove all users from it. (closing an organization with other users)
39. What causes organizations to get suspended? you won't be able to track any new time within the organization (what a suspended organization loses)
40. What causes organizations to get suspended? you need to update the payment details or reduce the number of active users (how to lift a suspension)
41. Toggl Terms of Service The Supplier's fees are non-refundable. (fees are non-refundable)
42. Toggl Terms of Service if the Agreement or a Service Plan is terminated or varied mid-billing period, the Customer will not be entitled to any refund (no refund for mid-period termination)
43. Toggl Terms of Service To close his User Account, the Customer must log in to the account, choose 'close account' under 'profile settings' and confirm that he wishes the account to be closed. (how the Terms describe closing the account)
44. Toggl Terms of Service all amounts that the Supplier is entitled to be paid hereunder become due (amounts owed become due on termination)
45. Understanding licenses in Toggl Track Click the 3-dot control at the end of the Toggl Track row (the Manage Licenses step)
46. Exporting data You have to be logged in to the Toggl Track web app in order to access the ZIP file shared via email. (the profile export format and sign-in limit)
47. Exporting data Click on the Export Account Data button in the upper-right corner. (the profile export button)
48. Exporting data Check the items you want to export, then click on the "Compile file and send to email" button below. (the profile export confirm step)
49. Access rights and privileges The user who creates the Organization is automatically an Organization owner/admin. (the owner is an organization admin)
50. Introduction to the Admin Console you can currently view and remove vacant licenses from the Subscription page (subscriptions are managed on the Subscription page, not the Admin Console)
51. Toggl Track's inactive account policy If you contact support within that 6-month window, we can provide an exported copy of the time entries (time entries can be recovered as CSV within 6 months of deletion)

Not confirmed yet

• Toggl's help doesn't mention App Store or Google Play billing (its iOS app article says nothing about subscriptions), so there is no Apple or Google route
• The help center gives no cancel steps for Enterprise plans; the route points to the account manager the help center says Enterprise teams are assigned
• Toggl's Terms of Service contain no auto-renewal clause and no notice period for customers; Enterprise order terms are not public
• When a downgrade to a cheaper paid plan (for example, Premium to Starter) takes effect is not stated
• No confirmation email or on-screen status after cancelling is documented
• The Free plan's user count on Toggl's pricing page couldn't be read, so the exact limit is left out

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).