Business software · Accounting, invoicing and payroll

How to cancel Paddle

Bought something billed by Paddle? Cancel through the Manage subscription link in your confirmation email, or request cancellation at paddle.net; it ends with the billing period. Sellers end Paddle's Master Service Agreement by written notice to legal@paddle.com at least 30 days ahead.

By Stackcut · Checked against official help pages on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Open the Manage subscription link in your Paddle subscription or transaction confirmation email.
  • When it ends: The end of your current billing period; you aren't charged again after that.
  • Contract notice: At least 30 days' prior notice in writing. How to give notice

Before you cancel

What happens to your data

For sellers, Paddle returns or destroys your materials and confidential information within 30 days of termination, but may keep data needed for ongoing buyer subscriptions or legal obligations.

What you lose

  • Sellers: access to Paddle's services and technology, including APIs
  • Sellers: Supplier Fees Paddle holds back to cover outstanding liabilities, until they're released

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Buyer: customer portal

Online, self-serve A subscription to a product sold through Paddle, where Paddle is the reseller that bills you. Who can cancel: The buyer who holds the subscription.

  1. Open the Manage subscription link in your Paddle subscription or transaction confirmation emailYou should see: Paddle Customer Portal (the Buyer portal)
  2. Cancel the subscription in the portal; to avoid any charge on a free trial, cancel before the trial ends
Access ends
The end of your current billing period; you aren't charged again after that
Refunds
Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product
Source: paddle.com paddle.com

Buyer: request at paddle.net

Web form A subscription to a product sold through Paddle, when you can't use the confirmation-email link. Who can cancel: The buyer who holds the subscription.

  1. Go to paddle.net and request cancellation of the subscription
Access ends
The end of the applicable billing period
Refunds
Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product
Open the page
Source: paddle.com paddle.com

Seller account

By email A seller's Paddle account under the Master Service Agreement (Paddle charges a per-transaction fee, with no monthly plan). Who can cancel: The seller (supplier); either party may end the agreement on notice.

  1. Send written notice of termination by email to legal@paddle.com at least 30 days before you want the agreement to end
  2. Keep a copy of the notice; Paddle sends notices to you at the email address in your Supplier Account
Access ends
At least 30 days after written notice; Paddle then stops providing the services and disables access to its technology, including APIs
Notice
At least 30 days' prior notice in writing
Fees
Payment obligations survive termination. Paddle may hold back Supplier Fees to settle outstanding liabilities, releasing them by the later of six months after termination or the expiry of the last product subscription
Source: paddle.com

Questions people ask

Can I get a refund if I cancel Paddle?

Buyer: customer portal: Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product.

Source: paddle.com paddle.com

If I cancel Paddle, when does my access end?

Seller account: At least 30 days after written notice; Paddle then stops providing the services and disables access to its technology, including APIs. Buyer: customer portal: The end of your current billing period; you aren't charged again after that. Buyer: request at paddle.net: The end of the applicable billing period.

Source: paddle.com paddle.com

How do I cancel Paddle if I pay through a partner?

Buyer: customer portal: Open the Manage subscription link in your Paddle subscription or transaction confirmation email. Cancel the subscription in the portal; to avoid any charge on a free trial, cancel before the trial ends.

Source: paddle.com paddle.com

Is there a fee to cancel Paddle?

Seller account: Payment obligations survive termination. Paddle may hold back Supplier Fees to settle outstanding liabilities, releasing them by the later of six months after termination or the expiry of the last product subscription.

Source: paddle.com

How long before renewal do I need to cancel Paddle?

Seller account: At least 30 days' prior notice in writing.

Source: paddle.com

What happens to my data when I cancel Paddle?

For sellers, Paddle returns or destroys your materials and confidential information within 30 days of termination, but may keep data needed for ongoing buyer subscriptions or legal obligations.

Source: paddle.com

For AI agents

  • Paddle bills buyers as the reseller, so a subscription charged by Paddle is cancelled through Paddle's portal or paddle.net, not only in the seller's app
  • Buyers: cancelling stops future billing even when the last payment isn't refundable
  • Sellers: an idle account isn't closed; Paddle may charge a dormancy charge on dormant accounts, so give written notice to end the agreement

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/paddle.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Paddle Buyer Terms You can cancel a Subscription at any time with effect from the end of your current billing period. (buyer cancellation is effective at the end of the billing period)
  2. Paddle Buyer Terms which is accessible via the link in your Subscription confirmation email. (the Buyer portal link is in the subscription confirmation email)
  3. Paddle Buyer Terms Alternatively, you can submit a cancellation request here. (a cancellation request is an alternative (the link goes to paddle.net))
  4. Paddle Buyer Terms Paddle is an authorised reseller of Products for Suppliers (Paddle is the reseller that bills the buyer)
  5. Paddle Buyer Terms which means you purchase the Product from Paddle using our Services (the buyer purchases from Paddle)
  6. Paddle Buyer Terms Your cancellation will take effect at the end of your current billing period, and you will not be charged again after that. (no charges after the billing period that follows cancellation)
  7. Paddle Master Service Agreement Either party may terminate this Agreement at any time by giving the other party at least 30 days' prior notice in writing. (seller termination on 30 days' written notice)
  8. Paddle Master Service Agreement Paddle's email address for such purposes is legal@paddle.com (where notices to Paddle are sent)
  9. Paddle Master Service Agreement Paddle may retain any Supplier Fees as it reasonably determines necessary to settle any outstanding liabilities. (Paddle may keep fees after termination)
  10. Paddle Master Service Agreement on or before the later of (a) six months from the date of termination, or (b) the expiry of the last Product subscription. (when retained amounts are released)
  11. Paddle Master Service Agreement shall not release either party from the obligation to make payment (termination does not end payment obligations)
  12. Paddle Buyer Terms You can cancel your Subscription through our Buyer portal (cancel in the Buyer portal)
  13. Paddle Buyer Terms Subscriptions automatically renew for further periods equal to your initial Subscription term (automatic renewal)
  14. Paddle Refund Policy access the Paddle Customer Portal using the “Manage subscription” link in your Transaction confirmation email (the Manage subscription link opens the portal)
  15. Paddle Buyer Terms If you wish to cancel before we start charging your payment method, you must do so before the end of the trial period. (free trials)
  16. Paddle Refund Policy Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date. (discretionary refunds within 14 days)
  17. Paddle Refund Policy all Transactions are non-refundable and non-exchangeable. (default: no refunds)
  18. Paddle Refund Policy visit Paddle.net and select “Request refund” (how to ask for a refund)
  19. Paddle Refund Policy It does not apply to subsequent Subscription payments, except in the circumstances described in section 2.2.3 below. (EU/UK withdrawal covers the first subscription payment only)
  20. Paddle Refund Policy request cancellation via Paddle.net (cancellation request at paddle.net)
  21. Paddle Master Service Agreement Paddle will cease to provide the Services and will disable access to any technology (access ends at termination)
  22. Paddle Master Service Agreement Paddle will within thirty (30) days return to you or destroy (materials returned or destroyed within 30 days)
  23. Paddle Master Service Agreement Paddle reserves the right to charge you an account dormancy charge (dormant accounts may be charged)
  24. Paddle Buyer Terms You have the right to withdraw from the Agreement for any reason within 14 days of completing a Transaction. (EU/EEA and UK 14-day withdrawal)
  25. Paddle Buyer Terms unless during that 14-day period, you started downloading, streaming, using or benefiting from the Product (no full refund once you've started using the product)

Not confirmed yet

  • The screens inside Paddle's customer portal and at paddle.net, and any cancellation confirmation email, aren't described in Paddle's buyer terms or refund policy
  • Whether Paddle confirms a seller's termination notice, or offers a self-serve way to close a seller account in its dashboard, isn't stated in Paddle's public terms or help
  • How sellers export transaction and customer data before leaving isn't described in Paddle's public help

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).