{
 "id": "paddle",
 "name": "Paddle",
 "category": "business_finance",
 "website": "https://www.paddle.com",
 "domains": [
  "paddle.com",
  "paddle.net"
 ],
 "summary": "Bought something billed by Paddle? Cancel through the Manage subscription link in your confirmation email, or request cancellation at paddle.net; it ends with the billing period. Sellers end Paddle's Master Service Agreement by written notice to legal@paddle.com at least 30 days ahead.",
 "routes": [
  {
   "channel": "reseller_or_partner",
   "label": "Buyer: customer portal",
   "applies_to": "A subscription to a product sold through Paddle, where Paddle is the reseller that bills you",
   "who": "The buyer who holds the subscription",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Open the Manage subscription link in your Paddle subscription or transaction confirmation email",
     "expect": "Paddle Customer Portal (the Buyer portal)"
    },
    {
     "do": "Cancel the subscription in the portal; to avoid any charge on a free trial, cancel before the trial ends",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of your current billing period; you aren't charged again after that",
   "notice": null,
   "refund": "Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product",
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s4",
    "s5",
    "s6",
    "s12",
    "s14",
    "s15",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s24",
    "s25",
    "s13"
   ]
  },
  {
   "channel": "reseller_or_partner",
   "label": "Buyer: request at paddle.net",
   "applies_to": "A subscription to a product sold through Paddle, when you can't use the confirmation-email link",
   "who": "The buyer who holds the subscription",
   "method": "form",
   "start_url": "https://paddle.net/",
   "steps": [
    {
     "do": "Go to paddle.net and request cancellation of the subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The end of the applicable billing period",
   "notice": null,
   "refund": "Transactions are non-refundable, but Paddle may refund at its discretion if you ask within 14 days of the transaction (at paddle.net, Request refund). EU, EEA and UK consumers can withdraw within 14 days of a one-off purchase or a first subscription payment; the full refund doesn't apply once they've started using the product",
   "fees": null,
   "source_ids": [
    "s1",
    "s3",
    "s4",
    "s14",
    "s16",
    "s17",
    "s18",
    "s19",
    "s20",
    "s24",
    "s25"
   ]
  },
  {
   "channel": "sales_contract",
   "label": "Seller account",
   "applies_to": "A seller's Paddle account under the Master Service Agreement (Paddle charges a per-transaction fee, with no monthly plan)",
   "who": "The seller (supplier); either party may end the agreement on notice",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Send written notice of termination by email to legal@paddle.com at least 30 days before you want the agreement to end",
     "expect": null
    },
    {
     "do": "Keep a copy of the notice; Paddle sends notices to you at the email address in your Supplier Account",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At least 30 days after written notice; Paddle then stops providing the services and disables access to its technology, including APIs",
   "notice": "At least 30 days' prior notice in writing",
   "refund": null,
   "fees": "Payment obligations survive termination. Paddle may hold back Supplier Fees to settle outstanding liabilities, releasing them by the later of six months after termination or the expiry of the last product subscription",
   "source_ids": [
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s21",
    "s22"
   ]
  }
 ],
 "pay_less": [],
 "export": [],
 "after_cancel": {
  "access_until": "Buyers: the end of the current billing period. Sellers: when the agreement ends, Paddle disables access to its services and technology",
  "data_kept": "For sellers, Paddle returns or destroys your materials and confidential information within 30 days of termination, but may keep data needed for ongoing buyer subscriptions or legal obligations",
  "you_lose": [
   "Sellers: access to Paddle's services and technology, including APIs",
   "Sellers: Supplier Fees Paddle holds back to cover outstanding liabilities, until they're released"
  ]
 },
 "agent_notes": {
  "sign_in_needed": null,
  "phone_or_chat_only": null,
  "retention_step": null,
  "tips": [
   "Paddle bills buyers as the reseller, so a subscription charged by Paddle is cancelled through Paddle's portal or paddle.net, not only in the seller's app",
   "Buyers: cancelling stops future billing even when the last payment isn't refundable",
   "Sellers: an idle account isn't closed; Paddle may charge a dormancy charge on dormant accounts, so give written notice to end the agreement"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "You can cancel a Subscription at any time with effect from the end of your current billing period.",
   "supports": "buyer cancellation is effective at the end of the billing period"
  },
  {
   "id": "s2",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "which is accessible via the link in your Subscription confirmation email.",
   "supports": "the Buyer portal link is in the subscription confirmation email"
  },
  {
   "id": "s3",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "Alternatively, you can submit a cancellation request here.",
   "supports": "a cancellation request is an alternative (the link goes to paddle.net)"
  },
  {
   "id": "s4",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "Paddle is an authorised reseller of Products for Suppliers",
   "supports": "Paddle is the reseller that bills the buyer"
  },
  {
   "id": "s5",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "which means you purchase the Product from Paddle using our Services",
   "supports": "the buyer purchases from Paddle"
  },
  {
   "id": "s6",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "Your cancellation will take effect at the end of your current billing period, and you will not be charged again after that.",
   "supports": "no charges after the billing period that follows cancellation"
  },
  {
   "id": "s7",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Either party may terminate this Agreement at any time by giving the other party at least 30 days' prior notice in writing.",
   "supports": "seller termination on 30 days' written notice"
  },
  {
   "id": "s8",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Paddle's email address for such purposes is legal@paddle.com",
   "supports": "where notices to Paddle are sent"
  },
  {
   "id": "s9",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Paddle may retain any Supplier Fees as it reasonably determines necessary to settle any outstanding liabilities.",
   "supports": "Paddle may keep fees after termination"
  },
  {
   "id": "s10",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "on or before the later of (a) six months from the date of termination, or (b) the expiry of the last Product subscription.",
   "supports": "when retained amounts are released"
  },
  {
   "id": "s11",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "shall not release either party from the obligation to make payment",
   "supports": "termination does not end payment obligations"
  },
  {
   "id": "s12",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "You can cancel your Subscription through our Buyer portal",
   "supports": "cancel in the Buyer portal"
  },
  {
   "id": "s13",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "Subscriptions automatically renew for further periods equal to your initial Subscription term",
   "supports": "automatic renewal"
  },
  {
   "id": "s14",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "access the Paddle Customer Portal using the “Manage subscription” link in your Transaction confirmation email",
   "supports": "the Manage subscription link opens the portal"
  },
  {
   "id": "s15",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "If you wish to cancel before we start charging your payment method, you must do so before the end of the trial period.",
   "supports": "free trials"
  },
  {
   "id": "s16",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "Paddle may, at its sole discretion, issue a refund if a request is submitted within 14 days of your Transaction date.",
   "supports": "discretionary refunds within 14 days"
  },
  {
   "id": "s17",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "all Transactions are non-refundable and non-exchangeable.",
   "supports": "default: no refunds"
  },
  {
   "id": "s18",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "visit Paddle.net and select “Request refund”",
   "supports": "how to ask for a refund"
  },
  {
   "id": "s19",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "It does not apply to subsequent Subscription payments, except in the circumstances described in section 2.2.3 below.",
   "supports": "EU/UK withdrawal covers the first subscription payment only"
  },
  {
   "id": "s20",
   "url": "https://www.paddle.com/legal/refund-policy",
   "title": "Paddle Refund Policy",
   "publisher": "vendor",
   "quote": "request cancellation via Paddle.net",
   "supports": "cancellation request at paddle.net"
  },
  {
   "id": "s21",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Paddle will cease to provide the Services and will disable access to any technology",
   "supports": "access ends at termination"
  },
  {
   "id": "s22",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Paddle will within thirty (30) days return to you or destroy",
   "supports": "materials returned or destroyed within 30 days"
  },
  {
   "id": "s23",
   "url": "https://www.paddle.com/legal/terms",
   "title": "Paddle Master Service Agreement",
   "publisher": "vendor",
   "quote": "Paddle reserves the right to charge you an account dormancy charge",
   "supports": "dormant accounts may be charged"
  },
  {
   "id": "s24",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "You have the right to withdraw from the Agreement for any reason within 14 days of completing a Transaction.",
   "supports": "EU/EEA and UK 14-day withdrawal"
  },
  {
   "id": "s25",
   "url": "https://www.paddle.com/legal/buyer-terms",
   "title": "Paddle Buyer Terms",
   "publisher": "vendor",
   "quote": "unless during that 14-day period, you started downloading, streaming, using or benefiting from the Product",
   "supports": "no full refund once you've started using the product"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-08",
  "by": "stackcut-research",
  "unverified": [
   "The screens inside Paddle's customer portal and at paddle.net, and any cancellation confirmation email, aren't described in Paddle's buyer terms or refund policy",
   "Whether Paddle confirms a seller's termination notice, or offers a self-serve way to close a seller account in its dashboard, isn't stated in Paddle's public terms or help",
   "How sellers export transaction and customer data before leaving isn't described in Paddle's public help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-08",
   "result": "fixed",
   "notes": [
    "Buyer route: added the Manage subscription link to the Paddle Customer Portal and the free-trial rule from Paddle's terms and refund policy",
    "Refunds: replaced the placeholder with Paddle's refund policy (non-refundable by default, discretionary within 14 days, EU/UK 14-day withdrawal for the first payment)",
    "Seller route: added what ends at termination (services and API access) and that materials are returned or destroyed within 30 days",
    "Added the dormancy-charge warning for idle seller accounts; category changed to business finance"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/paddle",
 "json": "https://stackcut.io/exits/paddle.json",
 "evidence": {
  "packet_revision": "10ecf68062ca642ad018a43da5bfcaac41e414926ef04609cea98fad5b1ef792",
  "docs_checked_on": "2026-10-08",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-08",
   "age_days": 1,
   "stale_after_days": 30,
   "next_check_on": "2026-11-07"
  },
  "routes": [
   {
    "route_id": "paddle--reseller-or-partner--r1",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "paddle--reseller-or-partner--r2",
    "channel": "reseller_or_partner",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   },
   {
    "route_id": "paddle--sales-contract--r3",
    "channel": "sales_contract",
    "checked_on": "2026-10-08",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-08",
     "age_days": 1,
     "stale_after_days": 30,
     "next_check_on": "2026-11-07"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}