Business software · Accounting, invoicing and payroll · RUN Powered by ADP

How to cancel ADP RUN

ADP says RUN needs no contract and can be terminated at any time, but publishes no cancel steps or notice terms: send a Service Request in RUN, use RUN chat, or call your Regional Support Center. Gotcha: on the three-free-months offer, the free months are months 4 to 6.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in to RUN, select the Service Requests icon in the top navigation bar, then click Add New Request, and ask ADP to end your RUN service.
  • Want to keep it for less? Cheaper plan and more. Options

Before you cancel

What you lose

  • The three free months, if you joined on that offer: ADP credits them only to months 4, 5 and 6, for clients in good standing who keep processing payroll

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

RUN clients

Web form RUN Powered by ADP payroll and HR packages (Essential, Enhanced, Complete Payroll & HR+, HR Pro) for businesses with 1-49 employees. Who can cancel: The client business, through a RUN administrator.

  1. Sign in to RUN, select the Service Requests icon in the top navigation bar, then click Add New Request, and ask ADP to end your RUN service
  2. Or click the Chat icon at the bottom of any RUN page (live agents Mon-Fri, 7:30am to 10:00pm ET), or contact your Regional Support Center
  3. In the RUN mobile app, use Contact Us > Send Message (Apple) or the Live Chat button (Android)
Source: adp.com adp.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Cheaper plan Essential Payroll is RUN's base package (payroll, taxes and compliance); Enhanced, Complete Payroll & HR+ and HR Pro add services on top adp.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • This one needs a phone call or a chat: a browser agent can prepare it, but a person (or a calling service) finishes it.
  • ADP says you don't have to sign a contract for RUN and services can be terminated at any time, but it publishes no self-serve cancel option, notice period or fees: ask what your sales order requires
  • On the three-free-months offer, the free months are applied to months 4, 5 and 6, and you must keep processing payroll for three consecutive months
  • ADP says live payroll support is available around the clock, 24/7/365

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/adp.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. ADP support for client administrators (Small Business Client Support) Log into the RUN platform, select the Service Requests icon in the top navigation bar, then click Add New Request. (sending a Service Request)
  2. ADP support for client administrators (Small Business Client Support) Log into the RUN platform and click the Chat icon at the bottom of any page. (chat in RUN)
  3. ADP support for client administrators (Small Business Client Support) Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET. (chat hours)
  4. ADP support for client administrators (Small Business Client Support) Live Payroll Support is also available around the clock – 24/7/365 (24/7 live payroll support)
  5. ADP support for client administrators (Small Business Client Support) Click Contact Us > Send Message (Apple users) OR the Live Chat button on any page (Android users) to begin a message. (messaging from the RUN mobile app)
  6. RUN Powered by ADP payroll packages Perfect for small businesses that simply need payroll, taxes, and help with compliance they can trust. (Essential Payroll, the base package)
  7. ADP offer terms: three free months free months are applied to months 4, 5, & 6 (when the free months apply)
  8. ADP offer terms: three free months start processing payroll by October 22, 2026 and continue processing for three consecutive months (the offer's processing requirement)
  9. RUN Powered by ADP payroll packages (FAQ) You don't have to sign a contract, and services can be terminated at any time. (no contract; RUN services can be terminated at any time)
  10. RUN Powered by ADP payroll packages For everything included in our Enhanced package, plus basic HR support. (higher packages add services on top of the lower ones)

Not confirmed yet

  • ADP's public pages don't give RUN's notice period, fees, refunds or the date service ends; those would be in your sales order or ADP's client terms
  • ADP lists its support channels (Service Requests, chat, Regional Support Centers) but doesn't say on its public pages that they handle cancellation requests
  • What ADP still files after you leave (final quarterly returns, year-end W-2s), how to export reports, and how long former clients keep access aren't on ADP's public pages; they would be in RUN's signed-in help

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).