{
 "id": "adp",
 "name": "RUN Powered by ADP",
 "category": "business_finance",
 "website": "https://www.adp.com",
 "domains": [
  "adp.com"
 ],
 "summary": "ADP says RUN needs no contract and can be terminated at any time, but publishes no cancel steps or notice terms: send a Service Request in RUN, use RUN chat, or call your Regional Support Center. Gotcha: on the three-free-months offer, the free months are months 4 to 6.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "RUN clients",
   "applies_to": "RUN Powered by ADP payroll and HR packages (Essential, Enhanced, Complete Payroll & HR+, HR Pro) for businesses with 1-49 employees",
   "who": "The client business, through a RUN administrator",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to RUN, select the Service Requests icon in the top navigation bar, then click Add New Request, and ask ADP to end your RUN service",
     "expect": null
    },
    {
     "do": "Or click the Chat icon at the bottom of any RUN page (live agents Mon-Fri, 7:30am to 10:00pm ET), or contact your Regional Support Center",
     "expect": null
    },
    {
     "do": "In the RUN mobile app, use Contact Us > Send Message (Apple) or the Live Chat button (Android)",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": null,
   "notice": null,
   "refund": null,
   "fees": null,
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s9"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "downgrade",
   "what": "Essential Payroll is RUN's base package (payroll, taxes and compliance); Enhanced, Complete Payroll & HR+ and HR Pro add services on top",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s10"
   ]
  }
 ],
 "export": [],
 "after_cancel": {
  "access_until": null,
  "data_kept": null,
  "you_lose": [
   "The three free months, if you joined on that offer: ADP credits them only to months 4, 5 and 6, for clients in good standing who keep processing payroll"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "ADP says you don't have to sign a contract for RUN and services can be terminated at any time, but it publishes no self-serve cancel option, notice period or fees: ask what your sales order requires",
   "On the three-free-months offer, the free months are applied to months 4, 5 and 6, and you must keep processing payroll for three consecutive months",
   "ADP says live payroll support is available around the clock, 24/7/365"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.adp.com/contact-us/support-for-client-administrators.aspx",
   "title": "ADP support for client administrators (Small Business Client Support)",
   "publisher": "vendor",
   "quote": "Log into the RUN platform, select the Service Requests icon in the top navigation bar, then click Add New Request.",
   "supports": "sending a Service Request"
  },
  {
   "id": "s2",
   "url": "https://www.adp.com/contact-us/support-for-client-administrators.aspx",
   "title": "ADP support for client administrators (Small Business Client Support)",
   "publisher": "vendor",
   "quote": "Log into the RUN platform and click the Chat icon at the bottom of any page.",
   "supports": "chat in RUN"
  },
  {
   "id": "s3",
   "url": "https://www.adp.com/contact-us/support-for-client-administrators.aspx",
   "title": "ADP support for client administrators (Small Business Client Support)",
   "publisher": "vendor",
   "quote": "Live chat agents are available Mon-Fri, 7:30am to 10:00pm ET.",
   "supports": "chat hours"
  },
  {
   "id": "s4",
   "url": "https://www.adp.com/contact-us/support-for-client-administrators.aspx",
   "title": "ADP support for client administrators (Small Business Client Support)",
   "publisher": "vendor",
   "quote": "Live Payroll Support is also available around the clock – 24/7/365",
   "supports": "24/7 live payroll support"
  },
  {
   "id": "s5",
   "url": "https://www.adp.com/contact-us/support-for-client-administrators.aspx",
   "title": "ADP support for client administrators (Small Business Client Support)",
   "publisher": "vendor",
   "quote": "Click Contact Us > Send Message (Apple users) OR the Live Chat button on any page (Android users) to begin a message.",
   "supports": "messaging from the RUN mobile app"
  },
  {
   "id": "s6",
   "url": "https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx",
   "title": "RUN Powered by ADP payroll packages",
   "publisher": "vendor",
   "quote": "Perfect for small businesses that simply need payroll, taxes, and help with compliance they can trust.",
   "supports": "Essential Payroll, the base package"
  },
  {
   "id": "s7",
   "url": "https://www.adp.com/terms/3-month-offer-terms.aspx",
   "title": "ADP offer terms: three free months",
   "publisher": "vendor",
   "quote": "free months are applied to months 4, 5, & 6",
   "supports": "when the free months apply"
  },
  {
   "id": "s8",
   "url": "https://www.adp.com/terms/3-month-offer-terms.aspx",
   "title": "ADP offer terms: three free months",
   "publisher": "vendor",
   "quote": "start processing payroll by October 22, 2026 and continue processing for three consecutive months",
   "supports": "the offer's processing requirement"
  },
  {
   "id": "s9",
   "url": "https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx",
   "title": "RUN Powered by ADP payroll packages (FAQ)",
   "publisher": "vendor",
   "quote": "You don't have to sign a contract, and services can be terminated at any time.",
   "supports": "no contract; RUN services can be terminated at any time"
  },
  {
   "id": "s10",
   "url": "https://www.adp.com/what-we-offer/payroll/payroll-for-1-49-employees/payroll-packages.aspx",
   "title": "RUN Powered by ADP payroll packages",
   "publisher": "vendor",
   "quote": "For everything included in our Enhanced package, plus basic HR support.",
   "supports": "higher packages add services on top of the lower ones"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "ADP's public pages don't give RUN's notice period, fees, refunds or the date service ends; those would be in your sales order or ADP's client terms",
   "ADP lists its support channels (Service Requests, chat, Regional Support Centers) but doesn't say on its public pages that they handle cancellation requests",
   "What ADP still files after you leave (final quarterly returns, year-end W-2s), how to export reports, and how long former clients keep access aren't on ADP's public pages; they would be in RUN's signed-in help"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the support channels, mobile-app steps, packages and offer terms on ADP's pages; all confirmed",
    "Added ADP's statement that RUN needs no contract and can be terminated at any time (s9), and changed the route from a sales contract to direct billing",
    "Removed the step about agreeing final payroll and W-2 handling and the tip that a Service Request leaves a record: no ADP page says either",
    "24/7 payroll support is stated separately on ADP's page, not as the Regional Support Center's hours: tip corrected",
    "Replaced the bare 'Essential Payroll' quote with the package description (s6) and added s10 for the higher packages"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/adp",
 "json": "https://stackcut.io/exits/adp.json",
 "evidence": {
  "packet_revision": "e7e2cf28e07513884198626601ecc58e67d2dcc6c6219e95287422b2326b41e4",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "adp--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}