How to cancel When I Work

Before you cancel

Export first

• Users, schedules, shift and time off requests, timesheets, job sites and absences: Export each from its own page before cancelling: for example, Users, then more options, Export Users; or Timesheets, then Export, Export All Timesheets. Customized timesheet exports cover up to three months at a time; keeping backups of your data is your responsibility help.wheniwork.com help.wheniwork.com help.wheniwork.com

What happens to your data

The Terms say When I Work will obfuscate, delete or remove customer data within a reasonable time after termination, but may keep some for legal, regulatory, safety and compliance purposes.

What you lose

• Access to the account and all its data, at once
• Unused time on the plan (no refunds or credits)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Pause Hibernate the account (monthly plans only): Account & Billing, the menu, Hibernate Account, then pick a reason and an estimated return date. Payments stop and all data is kept; it must last at least 30 days, and after 13 months the account is deactivated help.wheniwork.com
• Cheaper plan Switch to a different plan from Account & Billing, Change Plan. Annual accounts can only downgrade from 30 days before their renewal date help.wheniwork.com help.wheniwork.com
• Fewer seats Lower the seat count with Manage Seats on the Account & Billing page; changes take effect immediately. Annual accounts can only cut seats from 30 days before renewal help.wheniwork.com help.wheniwork.com
• Pay yearly Pay annually for a 5% discount; annual subscriptions are one-time payments for a year of service help.wheniwork.com
• Student or nonprofit price 501(c)(3) and 501(c)(19) organizations planning fewer than 100 users can discuss pricing options with sales help.wheniwork.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Only the admin can cancel, and only in the web app on a computer; When I Work support can't cancel for you
• Export users, schedules, requests and timesheets first: access ends the moment you cancel
• Hibernation (monthly plans only) pauses payments and keeps all data instead of cancelling
• Annual plans are one-time payments that the admin renews with Renew Plan; reminders go out 30 and 10 days before the renewal date, and an unpaid account is disabled on that date

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/when_i_work.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Delete your account (separate from cancelling)

Cancelling stops the payments; deleting removes the account and its data. Delete-account page (rated hard).

Link from JustDeleteMe (MIT).

Sources

1. How Do I Cancel My Account? You must be the admin to cancel the account. (who can cancel)
2. How Do I Cancel My Account? Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation. (no refunds)
3. How Do I Cancel My Account? When I Work cannot cancel the account on your behalf for security reasons. (support can't cancel for you)
4. How Do I Cancel My Account? Cancellation can only be completed via the When I Work web app from a computer. (where cancelling works)
5. How Do I Cancel My Account? When you cancel, you immediately lose access to the account, and you can no longer view your data. (access ends immediately)
6. How Do I Cancel My Account? then select Account & Billing. If you don't see Account & Billing, you are not an admin. (the first step)
7. How Do I Cancel My Account? In the middle of the page, click Gear menu and select Cancel Account. (the Cancel Account step)
8. How Do I Cancel My Account? Follow the prompts to cancel the account. (the final step)
9. How Do I Cancel My Account? When you complete the process, you're immediately logged out of the When I Work web app. We'll send you an email to confirm that your account has been cancelled. (how to confirm it worked)
10. Hibernating Your Account Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing user access to the account until it is reactivated. (what hibernation is)
11. Renew Your Annual Plan Accounts on an annual billing cycle cannot decrease the number of seats or downgrade to a different plan until 30 days before the renewal date. (annual plans' downgrade window)
12. Renew Your Annual Plan When I Work sends an email reminder to renew the plan to the admin 30 days and 10 days before the renewal date. (annual renewal reminders)
13. Renew Your Annual Plan Accounts that do not make a payment before the annual renewal date will be disabled. (unpaid annual accounts are disabled)
14. Switching to a Different Plan Toggle on the switch for Annual Billing if you would like to pay for a year of service in advance. Annual subscriptions are one-time payments. (annual subscriptions are one-time payments)
15. Switching to a Different Plan On the Billing page in the Plan information, click Change Plan. (changing plans)
16. Switching to a Different Plan Annually (5% discount) (the annual discount)
17. Nonprofit 501(c)(3) Organizations When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users. (nonprofit pricing)
18. When I Work Terms of Service There are no refunds for cancellation or for early termination of your subscription plan (no refunds)
19. When I Work Terms of Service If you cancel the Service before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be charged again (when cancellation takes effect)
20. When I Work Terms of Service For any renewal or extension of the initial subscription plan Term, you authorize WIW to charge your credit card for those fees. (renewals are charged to your card)
21. When I Work Terms of Service Once you cancel your Workplace Account or the Service, you will no longer have any access to your Workplace Account or your Customer Data (no access to data after cancelling)
22. When I Work Terms of Service obfuscate, delete, or remove all Customer Data from its servers (data deletion after termination)
23. When I Work Terms of Service We may retain certain Customer Data for legal, regulatory, safety, compliance, and other necessary purposes (data kept for legal reasons)
24. Can I Export My Data? It is your responsibility to maintain appropriate alternate backups of your When I Work data. (backups are your job)
25. When I Work Terms of Service There will be no refunds or credits for partial months of service, upgrade/downgrade refunds (no partial-month refunds)
26. Hibernating Your Account Hibernation is only an option for accounts on monthly billing cycles. (only monthly plans can hibernate)
27. Hibernating Your Account Accounts must be hibernated for a minimum of 30 days. (minimum hibernation)
28. Hibernating Your Account If an account is hibernated for more than 13 months, it is automatically deactivated. (maximum hibernation)
29. Hibernating Your Account Retain all of your account data, including users, positions, schedules, and timesheets. (hibernation keeps data)
30. Manage User Seats Your changes take effect immediately. (seat changes are immediate)
31. Manage User Seats Click Manage Seats. (where seats are changed)
32. Exporting Users Export Users (exporting users)
33. Exporting Timesheets Customized exports allow you to download up to three months of timesheet data at a time (timesheet export limit)
34. Exporting Timesheets Export All Timesheets (exporting all timesheets)
35. When I Work Terms of Service you can cancel your Workplace Account at any time by clicking on the (cancelling from Account & Billing in the web app)
36. Hibernating Your Account Select a reason for hibernating your account and set an Estimated Return Date, then click Hibernate Account. (how to hibernate)

Not confirmed yet

• Whether annual plans are ever charged automatically isn't clear: the help center calls them one-time payments that the admin renews, while the Terms authorize card charges for any renewal
• Whether the cancel prompts ask for a reason or show offers isn't documented
• The export file format isn't stated in When I Work's export articles
• This review confirmed every quoted sentence on When I Work's live pages but couldn't re-read the cancel and export articles in full, so the details outside the quotes (hovering over the gear icon, the list of exportable data, the Renew Plan button) aren't re-confirmed

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).