{
 "id": "when_i_work",
 "name": "When I Work",
 "category": "business_finance",
 "website": "https://wheniwork.com",
 "domains": [
  "wheniwork.com"
 ],
 "summary": "An admin cancels in the When I Work web app on a computer: gear icon, Account & Billing, Gear menu, Cancel Account, then follow the prompts. Access ends at once and there are no refunds, so export data first. Monthly plans can hibernate instead.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "When I Work workplace accounts on monthly or annual plans",
   "who": "The account admin (if you don't see Account & Billing, you aren't the admin); When I Work can't cancel for you",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Export the users, schedules, requests and timesheets you want to keep (see export)",
     "expect": null
    },
    {
     "do": "On a computer, sign in to the When I Work web app, hover over the gear icon and select Account & Billing",
     "expect": "Account & Billing"
    },
    {
     "do": "In the middle of the page, click the Gear menu and select Cancel Account",
     "expect": null
    },
    {
     "do": "Follow the prompts to cancel the account",
     "expect": null
    }
   ],
   "confirm_by": "You're logged out of the web app at once, and When I Work emails a confirmation that the account was cancelled",
   "effective": "Immediately: you lose access to the account and its data, and you aren't charged again",
   "notice": null,
   "refund": "No refunds for cancellation or early termination, and no refunds or credits for partial months",
   "fees": null,
   "source_ids": [
    "w1",
    "w2",
    "w3",
    "w4",
    "w5",
    "w6",
    "w7",
    "w8",
    "w9",
    "w18",
    "w19",
    "w25",
    "w35"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "pause",
   "what": "Hibernate the account (monthly plans only): Account & Billing, the menu, Hibernate Account, then pick a reason and an estimated return date. Payments stop and all data is kept; it must last at least 30 days, and after 13 months the account is deactivated",
   "evidence": "documented",
   "source_ids": [
    "w10",
    "w26",
    "w27",
    "w28",
    "w29",
    "w36"
   ]
  },
  {
   "type": "downgrade",
   "what": "Switch to a different plan from Account & Billing, Change Plan. Annual accounts can only downgrade from 30 days before their renewal date",
   "evidence": "documented",
   "source_ids": [
    "w15",
    "w12"
   ]
  },
  {
   "type": "seat_reduction",
   "what": "Lower the seat count with Manage Seats on the Account & Billing page; changes take effect immediately. Annual accounts can only cut seats from 30 days before renewal",
   "evidence": "documented",
   "source_ids": [
    "w31",
    "w30",
    "w12"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Pay annually for a 5% discount; annual subscriptions are one-time payments for a year of service",
   "evidence": "documented",
   "source_ids": [
    "w16",
    "w14"
   ]
  },
  {
   "type": "student_or_nonprofit",
   "what": "501(c)(3) and 501(c)(19) organizations planning fewer than 100 users can discuss pricing options with sales",
   "evidence": "documented",
   "source_ids": [
    "w17"
   ]
  }
 ],
 "export": [
  {
   "data": "Users, schedules, shift and time off requests, timesheets, job sites and absences",
   "how": "Export each from its own page before cancelling: for example, Users, then more options, Export Users; or Timesheets, then Export, Export All Timesheets",
   "format": null,
   "limits": "Customized timesheet exports cover up to three months at a time; keeping backups of your data is your responsibility",
   "source_ids": [
    "w24",
    "w32",
    "w33",
    "w34"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "Cancellation is immediate: you're logged out and lose access when it completes",
  "data_kept": "The Terms say When I Work will obfuscate, delete or remove customer data within a reasonable time after termination, but may keep some for legal, regulatory, safety and compliance purposes",
  "you_lose": [
   "Access to the account and all its data, at once",
   "Unused time on the plan (no refunds or credits)"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Only the admin can cancel, and only in the web app on a computer; When I Work support can't cancel for you",
   "Export users, schedules, requests and timesheets first: access ends the moment you cancel",
   "Hibernation (monthly plans only) pauses payments and keeps all data instead of cancelling",
   "Annual plans are one-time payments that the admin renews with Renew Plan; reminders go out 30 and 10 days before the renewal date, and an unpaid account is disabled on that date"
  ]
 },
 "sources": [
  {
   "id": "w1",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "You must be the admin to cancel the account.",
   "supports": "who can cancel"
  },
  {
   "id": "w2",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "Per our Terms of Service, you may cancel your When I Work account at any time; however, there are no refunds for cancellation.",
   "supports": "no refunds"
  },
  {
   "id": "w3",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "When I Work cannot cancel the account on your behalf for security reasons.",
   "supports": "support can't cancel for you"
  },
  {
   "id": "w4",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "Cancellation can only be completed via the When I Work web app from a computer.",
   "supports": "where cancelling works"
  },
  {
   "id": "w5",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "When you cancel, you immediately lose access to the account, and you can no longer view your data.",
   "supports": "access ends immediately"
  },
  {
   "id": "w6",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "then select Account & Billing. If you don't see Account & Billing, you are not an admin.",
   "supports": "the first step"
  },
  {
   "id": "w7",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "In the middle of the page, click Gear menu and select Cancel Account.",
   "supports": "the Cancel Account step"
  },
  {
   "id": "w8",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "Follow the prompts to cancel the account.",
   "supports": "the final step"
  },
  {
   "id": "w9",
   "url": "https://help.wheniwork.com/articles/how-do-i-cancel-my-account/",
   "title": "How Do I Cancel My Account?",
   "publisher": "vendor",
   "quote": "When you complete the process, you're immediately logged out of the When I Work web app. We'll send you an email to confirm that your account has been cancelled.",
   "supports": "how to confirm it worked"
  },
  {
   "id": "w10",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "Hibernating a When I Work account allows you to temporarily deactivate it, suspending payments and removing user access to the account until it is reactivated.",
   "supports": "what hibernation is"
  },
  {
   "id": "w12",
   "url": "https://help.wheniwork.com/articles/renewing-your-annual-plan/",
   "title": "Renew Your Annual Plan",
   "publisher": "vendor",
   "quote": "Accounts on an annual billing cycle cannot decrease the number of seats or downgrade to a different plan until 30 days before the renewal date.",
   "supports": "annual plans' downgrade window"
  },
  {
   "id": "w11",
   "url": "https://help.wheniwork.com/articles/renewing-your-annual-plan/",
   "title": "Renew Your Annual Plan",
   "publisher": "vendor",
   "quote": "When I Work sends an email reminder to renew the plan to the admin 30 days and 10 days before the renewal date.",
   "supports": "annual renewal reminders"
  },
  {
   "id": "w13",
   "url": "https://help.wheniwork.com/articles/renewing-your-annual-plan/",
   "title": "Renew Your Annual Plan",
   "publisher": "vendor",
   "quote": "Accounts that do not make a payment before the annual renewal date will be disabled.",
   "supports": "unpaid annual accounts are disabled"
  },
  {
   "id": "w14",
   "url": "https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/",
   "title": "Switching to a Different Plan",
   "publisher": "vendor",
   "quote": "Toggle on the switch for Annual Billing if you would like to pay for a year of service in advance. Annual subscriptions are one-time payments.",
   "supports": "annual subscriptions are one-time payments"
  },
  {
   "id": "w15",
   "url": "https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/",
   "title": "Switching to a Different Plan",
   "publisher": "vendor",
   "quote": "On the Billing page in the Plan information, click Change Plan.",
   "supports": "changing plans"
  },
  {
   "id": "w16",
   "url": "https://help.wheniwork.com/articles/switching-to-a-different-plan-computer/",
   "title": "Switching to a Different Plan",
   "publisher": "vendor",
   "quote": "Annually (5% discount)",
   "supports": "the annual discount"
  },
  {
   "id": "w17",
   "url": "https://help.wheniwork.com/articles/nonprofit-501c3-organizations/",
   "title": "Nonprofit 501(c)(3) Organizations",
   "publisher": "vendor",
   "quote": "When I Work is happy to work with 501(c)(3) and 501(c)(19) organizations to discuss pricing options for organizations planning to have less than 100 users.",
   "supports": "nonprofit pricing"
  },
  {
   "id": "w18",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "There are no refunds for cancellation or for early termination of your subscription plan",
   "supports": "no refunds"
  },
  {
   "id": "w19",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "If you cancel the Service before the end of your current paid up month or year, your cancellation will take effect immediately and you will not be charged again",
   "supports": "when cancellation takes effect"
  },
  {
   "id": "w20",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "For any renewal or extension of the initial subscription plan Term, you authorize WIW to charge your credit card for those fees.",
   "supports": "renewals are charged to your card"
  },
  {
   "id": "w21",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "Once you cancel your Workplace Account or the Service, you will no longer have any access to your Workplace Account or your Customer Data",
   "supports": "no access to data after cancelling"
  },
  {
   "id": "w22",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "obfuscate, delete, or remove all Customer Data from its servers",
   "supports": "data deletion after termination"
  },
  {
   "id": "w23",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "We may retain certain Customer Data for legal, regulatory, safety, compliance, and other necessary purposes",
   "supports": "data kept for legal reasons"
  },
  {
   "id": "w24",
   "url": "https://help.wheniwork.com/articles/exporting-data-computer/",
   "title": "Can I Export My Data?",
   "publisher": "vendor",
   "quote": "It is your responsibility to maintain appropriate alternate backups of your When I Work data.",
   "supports": "backups are your job"
  },
  {
   "id": "w25",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "There will be no refunds or credits for partial months of service, upgrade/downgrade refunds",
   "supports": "no partial-month refunds"
  },
  {
   "id": "w26",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "Hibernation is only an option for accounts on monthly billing cycles.",
   "supports": "only monthly plans can hibernate"
  },
  {
   "id": "w27",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "Accounts must be hibernated for a minimum of 30 days.",
   "supports": "minimum hibernation"
  },
  {
   "id": "w28",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "If an account is hibernated for more than 13 months, it is automatically deactivated.",
   "supports": "maximum hibernation"
  },
  {
   "id": "w29",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "Retain all of your account data, including users, positions, schedules, and timesheets.",
   "supports": "hibernation keeps data"
  },
  {
   "id": "w30",
   "url": "https://help.wheniwork.com/articles/manage-user-seats/",
   "title": "Manage User Seats",
   "publisher": "vendor",
   "quote": "Your changes take effect immediately.",
   "supports": "seat changes are immediate"
  },
  {
   "id": "w31",
   "url": "https://help.wheniwork.com/articles/manage-user-seats/",
   "title": "Manage User Seats",
   "publisher": "vendor",
   "quote": "Click Manage Seats.",
   "supports": "where seats are changed"
  },
  {
   "id": "w32",
   "url": "https://help.wheniwork.com/articles/exporting-users/",
   "title": "Exporting Users",
   "publisher": "vendor",
   "quote": "Export Users",
   "supports": "exporting users"
  },
  {
   "id": "w33",
   "url": "https://help.wheniwork.com/articles/exporting-time-sheets-computer/",
   "title": "Exporting Timesheets",
   "publisher": "vendor",
   "quote": "Customized exports allow you to download up to three months of timesheet data at a time",
   "supports": "timesheet export limit"
  },
  {
   "id": "w34",
   "url": "https://help.wheniwork.com/articles/exporting-time-sheets-computer/",
   "title": "Exporting Timesheets",
   "publisher": "vendor",
   "quote": "Export All Timesheets",
   "supports": "exporting all timesheets"
  },
  {
   "id": "w35",
   "url": "https://wheniwork.com/terms",
   "title": "When I Work Terms of Service",
   "publisher": "vendor",
   "quote": "you can cancel your Workplace Account at any time by clicking on the",
   "supports": "cancelling from Account & Billing in the web app"
  },
  {
   "id": "w36",
   "url": "https://help.wheniwork.com/articles/hibernating-your-account/",
   "title": "Hibernating Your Account",
   "publisher": "vendor",
   "quote": "Select a reason for hibernating your account and set an Estimated Return Date, then click Hibernate Account.",
   "supports": "how to hibernate"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "Whether annual plans are ever charged automatically isn't clear: the help center calls them one-time payments that the admin renews, while the Terms authorize card charges for any renewal",
   "Whether the cancel prompts ask for a reason or show offers isn't documented",
   "The export file format isn't stated in When I Work's export articles",
   "This review confirmed every quoted sentence on When I Work's live pages but couldn't re-read the cancel and export articles in full, so the details outside the quotes (hovering over the gear icon, the list of exportable data, the Renew Plan button) aren't re-confirmed"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "All 36 quotes are still word for word on When I Work's help articles and Terms today, and each route, pause, downgrade, seat and refund fact matches its quote",
    "The cancel and export articles couldn't be re-read in full during this review, so details outside the quotes are listed as not re-confirmed",
    "Rewrote one not-confirmed note for readers"
   ]
  }
 },
 "delete_account": {
  "url": "https://help.wheniwork.com/articles/request-profile-deletion-ios/",
  "difficulty": "hard",
  "source": "JustDeleteMe (MIT), https://github.com/jdm-contrib/jdm"
 },
 "page": "https://stackcut.io/cancel/when_i_work",
 "json": "https://stackcut.io/exits/when_i_work.json",
 "evidence": {
  "packet_revision": "2e57157db5de58ea1b1c05a4b43171e57b797f1dd594e5d8650cd1532b684ff0",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "when-i-work--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}