Business software · Accounting, invoicing and payroll

How to cancel OnPay

No self-serve cancel: OnPay's Terms require 30 days' prior written notice, so sign in and submit a support ticket from the dashboard's ? menu. Gotcha: the $49 base fee runs until service ends, and the $6 per-worker fee is billed the month after payroll. Filings and reports stay accessible.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in to OnPay; on the company dashboard click the ? to the left of your profile photo, then Open Chat.
  • When it ends: The service continues until 30 days after written notice is given.
  • Before you go: export Records of the federal, state and local filings OnPay made for you, and your reports. What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Records of the federal, state and local filings OnPay made for you, and your reports: They are stored in your OnPay account, with lifetime access even if your company no longer uses OnPay for payroll help.onpay.com
  • Year-end forms (W-2s and 1099-NECs): Download and print them in OnPay; employees and contractors can also download their own help.onpay.com

What happens to your data

Your filings and reports stay in your account with lifetime access, even after your company stops using OnPay for payroll; employees and contractors keep lifetime access to their pay stubs and year-end forms.

What you lose

  • OnPay's payroll processing and its tax filings and payments once the service ends

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Written notice through OnPay support

Web form OnPay payroll service accounts. Who can cancel: The client company, through a user signed in to its OnPay account (OnPay doesn't say which roles can give notice).

  1. Sign in to OnPay; on the company dashboard click the ? to the left of your profile photo, then Open ChatYou should see: I'd like to submit a ticket
  2. Choose I'd like to submit a ticket, and give written notice that you are ending OnPay service, with an end date at least 30 days away
Access ends
The service continues until 30 days after written notice is given
Notice
30 days' prior written notice (unless termination is for cause)
Fees
Billing is monthly (periods start on the 1st or the 15th): the $49 base fee plus $6 for each worker included in a pay run during the previous month (the lookback period), so per-worker fees arrive a month after the payroll
Source: onpay.com help.onpay.com help.onpay.com help.onpay.com

Questions people ask

If I cancel OnPay, when does my access end?

The service continues until 30 days after written notice is given.

Source: onpay.com

Is there a fee to cancel OnPay?

Billing is monthly (periods start on the 1st or the 15th): the $49 base fee plus $6 for each worker included in a pay run during the previous month (the lookback period), so per-worker fees arrive a month after the payroll.

Source: help.onpay.com help.onpay.com

How long before renewal do I need to cancel OnPay?

30 days' prior written notice (unless termination is for cause).

Source: onpay.com

What happens to my data when I cancel OnPay?

Your filings and reports stay in your account with lifetime access, even after your company stops using OnPay for payroll; employees and contractors keep lifetime access to their pay stubs and year-end forms.

Source: help.onpay.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Only workers included in at least one pay run count toward the $6 per-worker fee: when you run payroll, uncheck employees who shouldn't receive a paycheck help.onpay.com help.onpay.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • This one needs a phone call or a chat: a browser agent can prepare it, but a person (or a calling service) finishes it.
  • OnPay's terms require 30 days' prior written notice; send it at least 30 days before the date you want service to stop
  • OnPay files quarterly 941s and annual W-2s, W-3s, 1099s and 940s for clients; confirm with OnPay which final filings it will make before the service ends
  • Employees and contractors keep lifetime access to their pay stubs and year-end forms
  • Chat and support tickets need your OnPay login; if you can't access your account, call (877) 328-6505 (Monday to Friday, 9AM to 8PM ET)
  • Per-worker fees are billed in arrears: workers paid in your last month of payroll appear on the next month's invoice

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/onpay.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. OnPay Terms of Service (last updated February 12, 2025) The Service will continue until such time as Client or Service Bureau gives thirty (30) days' prior written notice, unless termination is for cause. (the 30-day written notice)
  2. OnPay Terms of Service (last updated February 12, 2025) The termination of the Service or this Agreement will not affect Client's or Service Bureau's rights with respect to transactions which occurred before termination. (obligations for earlier transactions survive)
  3. How to request support (OnPay) or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday (the phone line is for when you can't access your account)
  4. How to request support (OnPay) click the ? to the left of your profile photo to open the help menu. Click Open Chat (opening chat from the dashboard)
  5. How to request support (OnPay) Submitting a support request is the fastest, most secure way to get help with a more complex issue (support tickets (written requests))
  6. OnPay Pricing Your monthly bill is based on the flat rate, plus the per-employee fee for each employee or contractor who's included in at least one pay run during the billing period. (how the monthly bill works ($49 base fee plus $6 per person))
  7. See what federal, state, and local forms we file for you with lifetime access (even if your company no longer needs us for payroll services), you'll never lose access to your filings and reports. (lifetime access to filings and reports)
  8. OnPay Pricing You can also download W-2s and 1099-NECs to print and distribute to your workers, personally. (downloading year-end forms)
  9. OnPay Pricing Employees and contractors have lifetime access to their pay stubs, as well as year-end forms through a self-service portal. (workers keep their pay records)
  10. See what federal, state, and local forms we file for you quarterly 941s and annual Forms W-2, W-3, 1099, 940, and 943 (when applicable) (the forms OnPay files)
  11. FAQ: Account and billing (OnPay) Billing takes place monthly, with each service period beginning on either the 1st or the 15th of each month (monthly billing periods)
  12. FAQ: Account and billing (OnPay) The monthly per-worker fee applies to any worker who was included in one or more pay runs during the previous month (known as the lookback period) (per-worker fees are billed in arrears)
  13. FAQ: Account and billing (OnPay) Your monthly invoice will include the base fee of $49, plus $6 per worker. (the fee amounts)
  14. How to request support (OnPay) Your OnPay login is required. (chat and support requests need a signed-in account)
  15. How to request support (OnPay) I'd like to submit a ticket (the ticket option in chat)
  16. OnPay Pricing make sure that only the employees who should receive a paycheck are selected by 'checking' or 'unchecking' applicable employees (keeping unpaid workers out of a pay run)

Not confirmed yet

  • OnPay's help center has no article on cancelling; the route combines the Terms' 30-day written notice with OnPay's support ticket channel
  • The Terms don't name an address or email for written notice
  • Whether OnPay files the final quarter's returns and year-end W-2s after the service ends is not documented
  • No refund terms, confirmation email or account status after cancelling are documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).