{
 "id": "onpay",
 "name": "OnPay",
 "category": "business_finance",
 "website": "https://onpay.com",
 "domains": [
  "onpay.com"
 ],
 "summary": "No self-serve cancel: OnPay's Terms require 30 days' prior written notice, so sign in and submit a support ticket from the dashboard's ? menu. Gotcha: the $49 base fee runs until service ends, and the $6 per-worker fee is billed the month after payroll. Filings and reports stay accessible.",
 "routes": [
  {
   "channel": "direct_web",
   "label": "Written notice through OnPay support",
   "applies_to": "OnPay payroll service accounts",
   "who": "The client company, through a user signed in to its OnPay account (OnPay doesn't say which roles can give notice)",
   "method": "form",
   "start_url": null,
   "steps": [
    {
     "do": "Sign in to OnPay; on the company dashboard click the ? to the left of your profile photo, then Open Chat",
     "expect": "I'd like to submit a ticket"
    },
    {
     "do": "Choose I'd like to submit a ticket, and give written notice that you are ending OnPay service, with an end date at least 30 days away",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The service continues until 30 days after written notice is given",
   "notice": "30 days' prior written notice (unless termination is for cause)",
   "refund": null,
   "fees": "Billing is monthly (periods start on the 1st or the 15th): the $49 base fee plus $6 for each worker included in a pay run during the previous month (the lookback period), so per-worker fees arrive a month after the payroll",
   "source_ids": [
    "s1",
    "s2",
    "s4",
    "s14",
    "s15",
    "s5",
    "s6",
    "s11",
    "s12",
    "s13"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Only workers included in at least one pay run count toward the $6 per-worker fee: when you run payroll, uncheck employees who shouldn't receive a paycheck",
   "evidence": "documented",
   "source_ids": [
    "s6",
    "s12",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "Records of the federal, state and local filings OnPay made for you, and your reports",
   "how": "They are stored in your OnPay account, with lifetime access even if your company no longer uses OnPay for payroll",
   "format": null,
   "limits": null,
   "source_ids": [
    "s7"
   ]
  },
  {
   "data": "Year-end forms (W-2s and 1099-NECs)",
   "how": "Download and print them in OnPay; employees and contractors can also download their own",
   "format": null,
   "limits": null,
   "source_ids": [
    "s8"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the 30-day notice period",
  "data_kept": "Your filings and reports stay in your account with lifetime access, even after your company stops using OnPay for payroll; employees and contractors keep lifetime access to their pay stubs and year-end forms",
  "you_lose": [
   "OnPay's payroll processing and its tax filings and payments once the service ends"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "OnPay's terms require 30 days' prior written notice; send it at least 30 days before the date you want service to stop",
   "OnPay files quarterly 941s and annual W-2s, W-3s, 1099s and 940s for clients; confirm with OnPay which final filings it will make before the service ends",
   "Employees and contractors keep lifetime access to their pay stubs and year-end forms",
   "Chat and support tickets need your OnPay login; if you can't access your account, call (877) 328-6505 (Monday to Friday, 9AM to 8PM ET)",
   "Per-worker fees are billed in arrears: workers paid in your last month of payroll appear on the next month's invoice"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://onpay.com/terms-of-service",
   "title": "OnPay Terms of Service (last updated February 12, 2025)",
   "publisher": "vendor",
   "quote": "The Service will continue until such time as Client or Service Bureau gives thirty (30) days' prior written notice, unless termination is for cause.",
   "supports": "the 30-day written notice"
  },
  {
   "id": "s2",
   "url": "https://onpay.com/terms-of-service",
   "title": "OnPay Terms of Service (last updated February 12, 2025)",
   "publisher": "vendor",
   "quote": "The termination of the Service or this Agreement will not affect Client's or Service Bureau's rights with respect to transactions which occurred before termination.",
   "supports": "obligations for earlier transactions survive"
  },
  {
   "id": "s3",
   "url": "https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support",
   "title": "How to request support (OnPay)",
   "publisher": "vendor",
   "quote": "or are otherwise unable to access your account, call us at (877) 328-6505, between 9AM-8PM EST, Monday through Friday",
   "supports": "the phone line is for when you can't access your account"
  },
  {
   "id": "s4",
   "url": "https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support",
   "title": "How to request support (OnPay)",
   "publisher": "vendor",
   "quote": "click the ? to the left of your profile photo to open the help menu. Click Open Chat",
   "supports": "opening chat from the dashboard"
  },
  {
   "id": "s5",
   "url": "https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support",
   "title": "How to request support (OnPay)",
   "publisher": "vendor",
   "quote": "Submitting a support request is the fastest, most secure way to get help with a more complex issue",
   "supports": "support tickets (written requests)"
  },
  {
   "id": "s6",
   "url": "https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing",
   "title": "OnPay Pricing",
   "publisher": "vendor",
   "quote": "Your monthly bill is based on the flat rate, plus the per-employee fee for each employee or contractor who's included in at least one pay run during the billing period.",
   "supports": "how the monthly bill works ($49 base fee plus $6 per person)"
  },
  {
   "id": "s7",
   "url": "https://help.onpay.com/hc/en-us/articles/203131045-See-what-federal-state-and-local-forms-we-file-for-you",
   "title": "See what federal, state, and local forms we file for you",
   "publisher": "vendor",
   "quote": "with lifetime access (even if your company no longer needs us for payroll services), you'll never lose access to your filings and reports.",
   "supports": "lifetime access to filings and reports"
  },
  {
   "id": "s8",
   "url": "https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing",
   "title": "OnPay Pricing",
   "publisher": "vendor",
   "quote": "You can also download W-2s and 1099-NECs to print and distribute to your workers, personally.",
   "supports": "downloading year-end forms"
  },
  {
   "id": "s9",
   "url": "https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing",
   "title": "OnPay Pricing",
   "publisher": "vendor",
   "quote": "Employees and contractors have lifetime access to their pay stubs, as well as year-end forms through a self-service portal.",
   "supports": "workers keep their pay records"
  },
  {
   "id": "s10",
   "url": "https://help.onpay.com/hc/en-us/articles/203131045-See-what-federal-state-and-local-forms-we-file-for-you",
   "title": "See what federal, state, and local forms we file for you",
   "publisher": "vendor",
   "quote": "quarterly 941s and annual Forms W-2, W-3, 1099, 940, and 943 (when applicable)",
   "supports": "the forms OnPay files"
  },
  {
   "id": "s11",
   "url": "https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing",
   "title": "FAQ: Account and billing (OnPay)",
   "publisher": "vendor",
   "quote": "Billing takes place monthly, with each service period beginning on either the 1st or the 15th of each month",
   "supports": "monthly billing periods"
  },
  {
   "id": "s12",
   "url": "https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing",
   "title": "FAQ: Account and billing (OnPay)",
   "publisher": "vendor",
   "quote": "The monthly per-worker fee applies to any worker who was included in one or more pay runs during the previous month (known as the lookback period)",
   "supports": "per-worker fees are billed in arrears"
  },
  {
   "id": "s13",
   "url": "https://help.onpay.com/hc/en-us/articles/360046701252-FAQ-Account-and-billing",
   "title": "FAQ: Account and billing (OnPay)",
   "publisher": "vendor",
   "quote": "Your monthly invoice will include the base fee of $49, plus $6 per worker.",
   "supports": "the fee amounts"
  },
  {
   "id": "s14",
   "url": "https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support",
   "title": "How to request support (OnPay)",
   "publisher": "vendor",
   "quote": "Your OnPay login is required.",
   "supports": "chat and support requests need a signed-in account"
  },
  {
   "id": "s15",
   "url": "https://help.onpay.com/hc/en-us/articles/8224696722587-How-to-request-support",
   "title": "How to request support (OnPay)",
   "publisher": "vendor",
   "quote": "I'd like to submit a ticket",
   "supports": "the ticket option in chat"
  },
  {
   "id": "s16",
   "url": "https://help.onpay.com/hc/en-us/articles/200108067-OnPay-Pricing",
   "title": "OnPay Pricing",
   "publisher": "vendor",
   "quote": "make sure that only the employees who should receive a paycheck are selected by 'checking' or 'unchecking' applicable employees",
   "supports": "keeping unpaid workers out of a pay run"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "OnPay's help center has no article on cancelling; the route combines the Terms' 30-day written notice with OnPay's support ticket channel",
   "The Terms don't name an address or email for written notice",
   "Whether OnPay files the final quarter's returns and year-end W-2s after the service ends is not documented",
   "No refund terms, confirmation email or account status after cancelling are documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked the Terms (30 days' prior written notice, no notice address) and the support, pricing, billing FAQ and filings articles; found no cancel article in OnPay's help-center search",
    "Phone: OnPay's number is for when you can't access your account, so it's no longer a way to give notice; chat and tickets need a login, so sign_in_needed is now true (s3, s14)",
    "Steps now use the chat's 'I'd like to submit a ticket' option for the written notice (s15)",
    "Fees: billing periods start on the 1st or 15th and the $6 per-worker fee is charged for the previous month's pay runs (s11-s13)",
    "Seat item: sourced the advice to uncheck employees who shouldn't be paid (s16)",
    "applies_to no longer names HR and Time Tracking add-ons, which no page read mentions"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/onpay",
 "json": "https://stackcut.io/exits/onpay.json",
 "evidence": {
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  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
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  "routes": [
   {
    "route_id": "onpay--direct-web--r1",
    "channel": "direct_web",
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    "freshness": {
     "as_of": "2026-10-09",
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     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}