Business software · Accounting, invoicing and payroll

How to cancel JazzHR

JazzHR subscriptions renew automatically for the same term. To stop renewal, send written notice at least 30 days before the term ends, by certified mail or by email to CSM@jazzhr.com. Gotcha: fees are non-refundable, and candidate data is deleted once the term expires, so export it first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Find the end date of your current Service Term (it is set in your Order Form).
  • When it ends: At the end of the current Service Term; until then the agreement stays in effect.
  • Contract notice: At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com); otherwise it renews for another period of the same length, unless your Order Form says otherwise. How to give notice
  • Before you go: export Your Customer Data (candidates, jobs and other records in JazzHR). What to save
  • Want to keep it for less? Pay yearly and more. Options

Before you cancel

Export first

  • Your Customer Data (candidates, jobs and other records in JazzHR): Use the export tools JazzHR provides in the product during your term. Available only during the term: after it expires, the data is no longer accessible and is deleted jazzhr.com

What happens to your data

After the term expires, Customer Data is no longer accessible and is deleted under JazzHR's data retention policy.

What you lose

  • Access to JazzHR and all candidate and job data once the term expires

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Written notice of non-renewal

By email JazzHR subscriptions under the Terms of Service, whether set by an Order Form or by registering online. Who can cancel: The customer, in writing.

  1. Find the end date of your current Service Term (it is set in your Order Form)
  2. At least 30 days before that date, email JazzHR's customer success team at CSM@jazzhr.com, or send certified mail, asking to terminate at the end of the term
Access ends
At the end of the current Service Term; until then the agreement stays in effect
Notice
At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com); otherwise it renews for another period of the same length, unless your Order Form says otherwise
Refunds
Fees are non-cancellable and non-refundable, except as the Terms expressly provide (for example, termination caused by JazzHR's material breach)
Fees
Renewal fees may rise once a year, at renewal, to the then-current rate
Source: jazzhr.com

Questions people ask

Can I get a refund if I cancel JazzHR?

Fees are non-cancellable and non-refundable, except as the Terms expressly provide (for example, termination caused by JazzHR's material breach).

Source: jazzhr.com

If I cancel JazzHR, when does my access end?

At the end of the current Service Term; until then the agreement stays in effect.

Source: jazzhr.com

Is there a fee to cancel JazzHR?

Renewal fees may rise once a year, at renewal, to the then-current rate.

Source: jazzhr.com

How long before renewal do I need to cancel JazzHR?

At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com); otherwise it renews for another period of the same length, unless your Order Form says otherwise.

Source: jazzhr.com

What happens to my data when I cancel JazzHR?

After the term expires, Customer Data is no longer accessible and is deleted under JazzHR's data retention policy.

Source: jazzhr.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Pay yearly Pay yearly instead of monthly: JazzHR says this saves up to 24% jazzhr.com

For AI agents

  • Send the notice in writing at least 30 days before the term ends; a late notice means another full term
  • Export candidate data before the term expires; it is deleted afterwards
  • Any in-app cancel option isn't confirmed: rely on the written notice the Terms require

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/jazzhr.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Terms of Service | JazzHR will automatically renew for additional periods of the same length as the Service Term (automatic renewal)
  2. Terms of Service | JazzHR unless either party requests termination in writing at least thirty (30) days prior to the end of the Service Term (the 30-day written notice)
  3. Terms of Service | JazzHR A termination request by either party will be given via certified mail or via e-mail to the customer Billing Contact or JazzHR's customer success team at CSM@jazzhr.com. (how to send notice)
  4. Terms of Service | JazzHR Except as expressly set forth in this Agreement, all Fees are non-cancellable and non-refundable. (no refunds)
  5. Terms of Service | JazzHR Fees for each Renewal Term may be increased by JazzHR once per year at renewal to the then current per unit rate (renewal price increases)
  6. Terms of Service | JazzHR accepting these terms in connection with registering for use of the JazzHR software services (the Terms also cover online sign-ups)
  7. Terms of Service | JazzHR JazzHR will provide Customer with tools to pull their Customer Data at any time during the Term in the Services. (export during the term)
  8. Terms of Service | JazzHR After the expiration of the Term, Customer Data will no longer be accessible and will be deleted in accordance with JazzHR's data retention policy. (data deleted after the term)
  9. JazzHR Pricing Save up to 24% by paying yearly (annual billing discount)
  10. Terms of Service | JazzHR This Agreement will remain in full force and effect for the Service Term as specified in the Order Form (access lasts until the term ends)
  11. Terms of Service | JazzHR unless otherwise identified on the Order Form, will automatically renew for additional periods of the same length as the Service Term (an Order Form can set different renewal terms)
  12. Terms of Service | JazzHR to the extent that termination is caused by a material breach of the Agreement by JazzHR (the one refund case the Terms describe)

Not confirmed yet

  • JazzHR's help center doesn't confirm whether an account can be cancelled or downgraded in the app; the route here follows the Terms of Service
  • Terms for monthly self-serve billing aren't covered by JazzHR's public Terms or pricing page
  • JazzHR's FAQ lists 'Are there termination fees?', but its answer isn't confirmed here
  • How to export data (menus, formats) isn't described on JazzHR's public pages
  • No confirmation of a termination request is documented

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing; some facts couldn't be re-checked (listed above). The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).