{
 "id": "jazzhr",
 "name": "JazzHR",
 "category": "business_finance",
 "website": "https://www.jazzhr.com",
 "domains": [
  "jazzhr.com"
 ],
 "summary": "JazzHR subscriptions renew automatically for the same term. To stop renewal, send written notice at least 30 days before the term ends, by certified mail or by email to CSM@jazzhr.com. Gotcha: fees are non-refundable, and candidate data is deleted once the term expires, so export it first.",
 "routes": [
  {
   "channel": "sales_contract",
   "label": "Written notice of non-renewal",
   "applies_to": "JazzHR subscriptions under the Terms of Service, whether set by an Order Form or by registering online",
   "who": "The customer, in writing",
   "method": "email",
   "start_url": null,
   "steps": [
    {
     "do": "Find the end date of your current Service Term (it is set in your Order Form)",
     "expect": null
    },
    {
     "do": "At least 30 days before that date, email JazzHR's customer success team at CSM@jazzhr.com, or send certified mail, asking to terminate at the end of the term",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "At the end of the current Service Term; until then the agreement stays in effect",
   "notice": "At least 30 days before the end of the Service Term, in writing (certified mail or email to CSM@jazzhr.com); otherwise it renews for another period of the same length, unless your Order Form says otherwise",
   "refund": "Fees are non-cancellable and non-refundable, except as the Terms expressly provide (for example, termination caused by JazzHR's material breach)",
   "fees": "Renewal fees may rise once a year, at renewal, to the then-current rate",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s10",
    "s11",
    "s12"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "annual_billing",
   "what": "Pay yearly instead of monthly: JazzHR says this saves up to 24%",
   "evidence": "documented",
   "source_ids": [
    "s9"
   ]
  }
 ],
 "export": [
  {
   "data": "Your Customer Data (candidates, jobs and other records in JazzHR)",
   "how": "Use the export tools JazzHR provides in the product during your term",
   "format": null,
   "limits": "Available only during the term: after it expires, the data is no longer accessible and is deleted",
   "source_ids": [
    "s7",
    "s8"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current Service Term",
  "data_kept": "After the term expires, Customer Data is no longer accessible and is deleted under JazzHR's data retention policy",
  "you_lose": [
   "Access to JazzHR and all candidate and job data once the term expires"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Send the notice in writing at least 30 days before the term ends; a late notice means another full term",
   "Export candidate data before the term expires; it is deleted afterwards",
   "Any in-app cancel option isn't confirmed: rely on the written notice the Terms require"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "will automatically renew for additional periods of the same length as the Service Term",
   "supports": "automatic renewal"
  },
  {
   "id": "s2",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "unless either party requests termination in writing at least thirty (30) days prior to the end of the Service Term",
   "supports": "the 30-day written notice"
  },
  {
   "id": "s3",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "A termination request by either party will be given via certified mail or via e-mail to the customer Billing Contact or JazzHR's customer success team at CSM@jazzhr.com.",
   "supports": "how to send notice"
  },
  {
   "id": "s4",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "Except as expressly set forth in this Agreement, all Fees are non-cancellable and non-refundable.",
   "supports": "no refunds"
  },
  {
   "id": "s5",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "Fees for each Renewal Term may be increased by JazzHR once per year at renewal to the then current per unit rate",
   "supports": "renewal price increases"
  },
  {
   "id": "s6",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "accepting these terms in connection with registering for use of the JazzHR software services",
   "supports": "the Terms also cover online sign-ups"
  },
  {
   "id": "s7",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "JazzHR will provide Customer with tools to pull their Customer Data at any time during the Term in the Services.",
   "supports": "export during the term"
  },
  {
   "id": "s8",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "After the expiration of the Term, Customer Data will no longer be accessible and will be deleted in accordance with JazzHR's data retention policy.",
   "supports": "data deleted after the term"
  },
  {
   "id": "s9",
   "url": "https://www.jazzhr.com/pricing/",
   "title": "JazzHR Pricing",
   "publisher": "vendor",
   "quote": "Save up to 24% by paying yearly",
   "supports": "annual billing discount"
  },
  {
   "id": "s10",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "This Agreement will remain in full force and effect for the Service Term as specified in the Order Form",
   "supports": "access lasts until the term ends"
  },
  {
   "id": "s11",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "unless otherwise identified on the Order Form, will automatically renew for additional periods of the same length as the Service Term",
   "supports": "an Order Form can set different renewal terms"
  },
  {
   "id": "s12",
   "url": "https://www.jazzhr.com/terms-of-service/",
   "title": "Terms of Service | JazzHR",
   "publisher": "vendor",
   "quote": "to the extent that termination is caused by a material breach of the Agreement by JazzHR",
   "supports": "the one refund case the Terms describe"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "JazzHR's help center doesn't confirm whether an account can be cancelled or downgraded in the app; the route here follows the Terms of Service",
   "Terms for monthly self-serve billing aren't covered by JazzHR's public Terms or pricing page",
   "JazzHR's FAQ lists 'Are there termination fees?', but its answer isn't confirmed here",
   "How to export data (menus, formats) isn't described on JazzHR's public pages",
   "No confirmation of a termination request is documented"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "partial",
   "notes": [
    "Re-checked the route against JazzHR's Terms of Service: automatic renewal, 30-day written notice, certified mail or CSM@jazzhr.com, non-refundable fees, renewal price increases and data deletion after the term are confirmed",
    "Notice: added that an Order Form can set different renewal terms (s11); refund: added the material-breach exception (s12)",
    "Removed 'account owner or billing contact' from who can cancel: the Terms say only that the customer requests termination in writing",
    "JazzHR's help center and the answers in its FAQ couldn't be read, so in-app cancelling, monthly terms and termination fees stay unconfirmed"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/jazzhr",
 "json": "https://stackcut.io/exits/jazzhr.json",
 "evidence": {
  "packet_revision": "ce027c7bd80ad6ba52f9a99acbc30b82e0317ab7187cda8181c942f6ebbe221a",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "jazzhr--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}