Business software · Accounting, invoicing and payroll

How to cancel FreeAgent

A user with full (level 8) access opens Billing and selects Cancel My Subscription, on the web or in the iOS app. Access ends immediately, with no pro-rata refund. App Store subscribers cancel auto-renewal through Apple. CoPilot needs 30 days' notice. Data is kept a year, so export first.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-08, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Sign in, open the drop-down menu at the top right and select Billing.
  • When it ends: Immediately: you lose access to the account as soon as you cancel, and no further subscription fees are billed.
  • Billed by someone else? Cancel with them instead: Apple or a partner.
  • Before you go: export Data, files and attachments, reports (Self Assessment and VAT returns, profit and loss) and invoices. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Data, files and attachments, reports (Self Assessment and VAT returns, profit and loss) and invoices: Before cancelling, export what you need and print or save reports; save each invoice by opening it and selecting Save as PDF at the top right (PDF for invoices). Do it before cancelling: access ends immediately when you cancel support.freeagent.com freeagent.com
  • A copy of the personal information FreeAgent holds about you: Email privacy@freeagent.com freeagent.com

What happens to your data

FreeAgent keeps your account data for one year after cancelling, then deletes it automatically; you can reactivate within that year. Archived backups are deleted after two years. You can instead delete your data right away with Delete Account in settings.

What you lose

  • Access to the account, immediately
  • GoCardless mandates with your contacts, which are cancelled automatically
  • Bank feeds, which are disabled automatically
  • All data after one year (or at once if you use Delete Account); deleted data can't be recovered

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billing page: Cancel My Subscription

Online, self-serve Monthly or annual subscriptions bought directly from FreeAgent, on any plan. Who can cancel: A user with full (level 8) access to the FreeAgent account.

  1. Sign in, open the drop-down menu at the top right and select Billing
  2. Scroll down and select Cancel My Subscription at the bottom of the screenYou should see: A warning that you will immediately lose access to your account
  3. Choose a reason from the Reason drop-down (you can add details), then select Cancel My Subscription. Select I've changed my mind to stop
Access ends
Immediately: you lose access to the account as soon as you cancel, and no further subscription fees are billed
Refunds
No refund for subscription fees already billed and paid, and no pro-rata refund for unused time
Source: freeagent.com support.freeagent.com

In the FreeAgent iOS app

Online, self-serve Direct FreeAgent subscriptions; FreeAgent says this cancel option is on iOS devices only. Who can cancel: A user with full (level 8) access, who knows the desktop login details.

  1. Tap the menu button, select your business name, then My details
  2. Select Additional settings & password reset, sign in with your desktop login details and select Log me in!
  3. On the Users screen, choose Billing from the drop-down at the top right, scroll down and select Cancel My Subscription
  4. Pick a reason from the Reason drop-down, then select Cancel My Subscription
Access ends
Immediately: you lose access to the account as soon as you cancel
Refunds
No pro-rata refund for any remaining unused subscription
Source: support.freeagent.com support.freeagent.com

Bought through the Apple App Store

In the billing platform's settings FreeAgent subscriptions created through the Apple App Store. Who can cancel: The Apple ID that bought the subscription. Everything Apple bills, in one place.

  1. In the FreeAgent mobile app, select Settings, then Subscription, then tap Manage Subscriptions and cancel the automatic renewal. Or on iPhone: Settings, tap your name, Subscriptions, FreeAgent, Cancel Subscription
  2. To move to a bank-funded (NatWest, Royal Bank of Scotland, Ulster Bank or Mettle) account instead, cancel the Apple renewal first, then contact FreeAgent support from the Help button
Confirm it worked
Apple: if there is no Cancel button or you see an expiration message in red, the subscription is already cancelled
Source: support.freeagent.com support.apple.com

Paid by an accountant, reseller or bank

Online, self-serve Indirectly Charged Users: access granted by your accountant, an authorised reseller or another third-party scheme (such as a NatWest, Royal Bank of Scotland, Ulster Bank or Mettle business account). Who can cancel: The Account Holder; the fee arrangement is with the third party.

  1. If you pay your accountant or a reseller for FreeAgent, ask them about stopping that fee: the terms say your fee may be payable directly to them
  2. To close the FreeAgent account itself, use Billing, then Cancel My Subscription, like a direct customer
Access ends
When the third-party arrangement ends, you can keep using FreeAgent only by becoming a direct paying customer within 30 days
Source: freeagent.com

CoPilot accountant service

Online, self-serve The CoPilot add-on (a FreeAgent partner accountant working in your account for a monthly fee). Who can cancel: The listed account owner only.

  1. Open the drop-down under your business name and select Connections & Add-ons
  2. Select Manage in the CoPilot section, then the cancel button named after your accountant
  3. Choose a reason, tick the confirmation box and select Confirm cancellation
Access ends
One month (30 days) after you give notice
Notice
One month's (30 days') notice
Fees
If the notice period runs past your next billing date, a pro-rata payment is taken for the extra time
Source: support.freeagent.com

Questions people ask

Can I get a refund if I cancel FreeAgent?

Billing page: Cancel My Subscription: No refund for subscription fees already billed and paid, and no pro-rata refund for unused time. In the FreeAgent iOS app: No pro-rata refund for any remaining unused subscription.

Source: freeagent.com support.freeagent.com support.freeagent.com

If I cancel FreeAgent, when does my access end?

Billing page: Cancel My Subscription: Immediately: you lose access to the account as soon as you cancel, and no further subscription fees are billed. In the FreeAgent iOS app: Immediately: you lose access to the account as soon as you cancel. CoPilot accountant service: One month (30 days) after you give notice.

Source: support.freeagent.com freeagent.com support.freeagent.com support.freeagent.com

How do I cancel FreeAgent if I pay through Apple or a partner?

Bought through the Apple App Store: In the FreeAgent mobile app, select Settings, then Subscription, then tap Manage Subscriptions and cancel the automatic renewal. Or on iPhone: Settings, tap your name, Subscriptions, FreeAgent, Cancel Subscription. To move to a bank-funded (NatWest, Royal Bank of Scotland, Ulster Bank or Mettle) account instead, cancel the Apple renewal first, then contact FreeAgent support from the Help button. Paid by an accountant, reseller or bank: If you pay your accountant or a reseller for FreeAgent, ask them about stopping that fee: the terms say your fee may be payable directly to them. To close the FreeAgent account itself, use Billing, then Cancel My Subscription, like a direct customer.

Source: support.freeagent.com support.apple.com freeagent.com

Is there a fee to cancel FreeAgent?

CoPilot accountant service: If the notice period runs past your next billing date, a pro-rata payment is taken for the extra time.

Source: support.freeagent.com

How long before renewal do I need to cancel FreeAgent?

CoPilot accountant service: One month's (30 days') notice.

Source: support.freeagent.com

What happens to my data when I cancel FreeAgent?

FreeAgent keeps your account data for one year after cancelling, then deletes it automatically; you can reactivate within that year. Archived backups are deleted after two years. You can instead delete your data right away with Delete Account in settings.

Source: freeagent.com support.freeagent.com freeagent.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan A free plan applies to limited company, partnership, sole trader and landlord accounts with a business current account at NatWest, Royal Bank of Scotland or Ulster Bank, for as long as you keep that account, or with a Mettle bank account and at least one transaction a month freeagent.com
  • Pay yearly Annual billing for a limited company plan is listed at £165 a year (an introductory price, equivalent to £13.75 a month), against £16.50 a month billed monthly freeagent.com
  • Discount program Refer a friend: you both get 10% off your FreeAgent subscriptions (not available on accountant-provided accounts) freeagent.com
  • Cheaper plan Turn off paid add-ons (Smart Capture Unlimited, Amazon) on the Connections and Add-ons page; Smart Capture Unlimited keeps working until the end of the billing cycle freeagent.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Retention step: The flow warns that access ends immediately and asks for a reason before the final Cancel My Subscription; I've changed my mind backs out
  • Export first: access ends the moment you cancel, and there is no pro-rata refund
  • Delete Account in settings cancels and deletes everything; Cancel My Subscription on the Billing page keeps data for a year so you can reactivate
  • Add-ons and CoPilot bill separately: turn add-ons off on Connections & Add-ons, and give CoPilot 30 days' notice
  • If you bought through the App Store, cancel in Apple's subscription settings
  • Cancelling doesn't stop marketing emails; use Unsubscribe in a FreeAgent email
  • If a bank or accountant arrangement ends, you have 30 days to become a direct paying customer to keep access

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/freeagent.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. FreeAgent Terms of Service You can close the Account Holder's FreeAgent account at any time by accessing The Service (the Account Holder can close the account at any time)
  2. FreeAgent Terms of Service and using the "cancel my account" option on the "Billing" page of the website or the App. (where the cancel option is: the Billing page on the website or in the app)
  3. FreeAgent Terms of Service No further subscription fees will be billed for the following month. (when billing stops)
  4. FreeAgent Terms of Service Please note that no refund will be made for any subscription fees already billed and paid. (no refund for fees already paid)
  5. FreeAgent Terms of Service Once the trial period is over, we will automatically renew the Account Holder's subscription (the subscription renews automatically after the trial)
  6. FreeAgent Terms of Service Where you do buy any Add-ons, separate charges and separate terms and conditions may apply. (add-ons carry separate charges and terms)
  7. FreeAgent Terms of Service FreeAgent will not be responsible for the back-up of customer data (backups are not FreeAgent's responsibility)
  8. FreeAgent Terms of Service will not restore or update customer data in the event a customer, or any authorised user, deletes data from The Service. (deleted data is not restored)
  9. FreeAgent Terms of Service You will not be charged for use of The Service during any 'free trial' period (no charge during a free trial)
  10. FreeAgent Pricing you can turn add-ons on and off via the Connections and Add-ons page (add-ons can be turned off on the Connections and Add-ons page)
  11. FreeAgent Pricing Introductory price £165 /year (the annual price for a limited company plan)
  12. FreeAgent Pricing Equivalent to £13.75/month (the monthly equivalent of the annual price)
  13. FreeAgent Pricing Introductory price £16.50 /month (the monthly price for a limited company plan)
  14. FreeAgent Pricing for as long as you retain the account - or have a Mettle bank account and make at least one transaction a month (the free plan's conditions)
  15. FreeAgent Pricing If you have a business current account with NatWest, Royal Bank of Scotland, Ulster Bank (which banks qualify for the free plan)
  16. FreeAgent General Privacy Notice You can export your account data at any time (account data can be exported (steps not given))
  17. FreeAgent General Privacy Notice If you would like a copy of the personal information we hold about you, please contact us at privacy@freeagent.com. (the copy request route by email)
  18. FreeAgent General Privacy Notice We highly recommend that you export your data before cancelling (export before cancelling)
  19. FreeAgent General Privacy Notice When you cancel your account with FreeAgent, you can either delete your data immediately in-app (what happens to data when you cancel: delete in-app now)
  20. FreeAgent General Privacy Notice or we will automatically delete your data after one year. (automatic deletion one year after cancelling)
  21. FreeAgent General Privacy Notice we retain archived database backups for two years, after which time they are permanently deleted. (backups kept for two years)
  22. FreeAgent General Privacy Notice Using this option cancels and deletes your FreeAgent account and all associated data. (what the Delete Account option does)
  23. Cancel your FreeAgent subscription Please note that you'll need full (level 8) access to your FreeAgent account to be able to cancel your subscription. (who can cancel)
  24. Cancel your FreeAgent subscription Navigate to the drop-down menu at the top-right of the screen and select 'Billing'. (open Billing)
  25. Cancel your FreeAgent subscription Next, scroll down and select 'Cancel My Subscription' at the bottom of the screen. (the cancel button)
  26. Cancel your FreeAgent subscription Next, select a reason for cancelling your subscription from the 'Reason' drop-down menu. (the reason step)
  27. Cancel your FreeAgent subscription If you no longer wish to cancel your subscription, select 'I've changed my mind' instead. (backing out)
  28. Cancel your FreeAgent subscription Please note that if you choose to cancel your FreeAgent subscription, you will immediately lose access to your account. (access ends immediately)
  29. Cancel your FreeAgent subscription As per our terms of service, we are unable to offer a pro-rata refund for any remaining period of unused subscription. (no pro-rata refund)
  30. Cancel your FreeAgent subscription please ensure that you export any data, files and attachments that you may need to access at a later date. (export before cancelling)
  31. Cancel your FreeAgent subscription From the invoice, select 'Save as PDF' in the top-right. (saving invoices)
  32. Cancel your FreeAgent subscription You may also want to print copies of your Self Assessment tax returns, VAT returns, profit and loss reports (saving reports)
  33. Cancel your FreeAgent subscription However, we'll store your account data securely for one year before automatically deleting it, (data kept one year)
  34. Cancel your FreeAgent subscription and you can reactivate your account at any time within one year of your cancellation date. (reactivation window)
  35. Cancel your FreeAgent subscription If you have any bank feeds enabled, these will be automatically disabled. (bank feeds disabled)
  36. Cancel your FreeAgent subscription Please note that cancelling your subscription does not automatically opt you out of future marketing contact from FreeAgent. (marketing emails continue)
  37. Cancel your FreeAgent subscription Please note that we will not be able to recover any of your data once it has been deleted. (deleted data can't be recovered)
  38. Cancel your FreeAgent subscription on mobile You'll need full (level 8) access to your FreeAgent account to be able to cancel your subscription. (who can cancel in the app)
  39. Cancel your FreeAgent subscription on mobile is available on iOS devices only (the app cancel option is iOS only)
  40. Cancel your FreeAgent subscription on mobile If you choose to cancel your FreeAgent subscription, you will immediately lose access to your account. (access ends immediately)
  41. Switch from an Apple subscription to a FreeAgent subscription a FreeAgent subscription that you created via the Apple App Store (subscriptions can be bought through Apple)
  42. Switch from an Apple subscription to a FreeAgent subscription Select 'Settings' and then 'Subscription'. (where Apple subscriptions are managed in the app)
  43. Switch from an Apple subscription to a FreeAgent subscription Next, tap 'Manage Subscriptions' and follow the steps for cancelling the automatic renewal of your Apple subscription. (cancelling Apple auto-renewal)
  44. If you want to cancel a subscription from Apple In Settings, tap your name. (Apple's cancel steps)
  45. If you want to cancel a subscription from Apple If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled. (how to tell it's cancelled)
  46. FreeAgent Terms of Service This could include your accountant, one of our authorised resellers, or via another third-party scheme. (who grants indirect access)
  47. FreeAgent Terms of Service Your subscription fee may be payable directly to our authorised third-party provider (fees may be paid to the third party)
  48. FreeAgent Terms of Service that third party may pay your subscription fee on your behalf. (a third party may pay)
  49. FreeAgent Terms of Service by becoming a Directly Charged User within 30 days of the arrangement with the third party coming to an end. (30 days to switch to direct billing)
  50. Cancel your CoPilot subscription Only the listed account owner can cancel the CoPilot service. (who can cancel CoPilot)
  51. Cancel your CoPilot subscription you have the option to cancel your CoPilot subscription at any time by giving us one month's (30 days') notice. (CoPilot notice)
  52. Cancel your CoPilot subscription Navigate to the drop-down menu under your business name and select 'Connections & Add-ons'. (where CoPilot is managed)
  53. Cancel your CoPilot subscription Next, select 'Manage' in the 'CoPilot' section. (the Manage step)
  54. Cancel your CoPilot subscription a pro-rata payment for your CoPilot subscription will be taken from the start of the billing date. (pro-rata charge for the notice period)
  55. FreeAgent Pricing both of you will receive a 10% discount on your FreeAgent subscriptions. (the referral discount)
  56. FreeAgent Pricing you will continue to have access for the rest of the billing cycle, (Smart Capture Unlimited after cancelling)
  57. FreeAgent Pricing 30-day free trial (the trial length)

Not confirmed yet

  • FreeAgent's help doesn't say what confirms a cancellation (an email or a status on the Billing page)
  • When an App Store subscription stops giving access after you cancel the renewal isn't stated on FreeAgent's or Apple's cancel pages
  • How to stop paying an accountant or reseller who bills you for FreeAgent isn't documented by FreeAgent; it depends on your agreement with them
  • Whether FreeAgent sells subscriptions through Google Play isn't stated in its help

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).