Business software · Accounting, invoicing and payroll · 8am MyCase

How to cancel MyCase

An admin with billing access opens Settings, Firm Settings, Billing and selects Cancel Subscription at the bottom, before the renewal or trial end date. Access lasts to the end of the billing cycle, then 30 days read-only for exporting; then data may be deleted. Renewed charges aren't refunded.

By Stackcut · Checked against official help pages on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Log in as an admin user and click your initials or profile picture in the top-right corner.
  • When it ends: The subscription doesn't renew; you keep full access until the end of the current billing cycle, then the account is read-only for 30 days (export only), after which the account and data may be permanently deleted.
  • Before you go: export Contacts, cases, and a Full Data Backup of firm data (appointments, cases, clients, companies, expenses, time entries, trust activity and more). What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Contacts, cases, and a Full Data Backup of firm data (appointments, cases, clients, companies, expenses, time entries, trust activity and more): Open Settings (bottom of the left navigation bar), choose Import/Export, then export Contacts or Cases, or run a Full Backup (CSV files; the Full Backup is a ZIP folder of CSV files). One Full Data Backup per day. Documents and invoices aren't in the backup: download invoice PDFs and documents separately. After cancelling, you have 30 days of read-only access to export supportcenter.mycase.com supportcenter.mycase.com

What happens to your data

30 days in read-only mode after the billing cycle ends; after that, the account and its data may be permanently deleted.

What you lose

  • Everything except exporting during the 30-day read-only period
  • The account and firm data, which may be permanently deleted after those 30 days

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Billed by 8am MyCase

Online, self-serve Monthly and annual 8am MyCase subscriptions, and free trials. Who can cancel: An admin user with access to billing preferences.

  1. Log in as an admin user and click your initials or profile picture in the top-right cornerYou should see: Settings
  2. Go to Settings, then Firm Settings, then BillingYou should see: the Billing page
  3. Scroll to the bottom of the Billing page and select Cancel Subscription
  4. Follow the on-screen instructions to finalize the cancellation
Access ends
The subscription doesn't renew; you keep full access until the end of the current billing cycle, then the account is read-only for 30 days (export only), after which the account and data may be permanently deleted
Notice
No advance notice: 8am's Terms say a cancelled subscription ends just before the next renewal date. Complete the cancellation before the renewal date (or before the trial ends) to avoid the next charge
Refunds
Monthly or annual charges are non-refundable if the cancellation isn't completed before the next billing cycle or trial end date; 8am's Terms give no full or partial refund for ending a subscription before its term expires
Fees
Users still active on the renewal date are billed for the next cycle
Source: supportcenter.mycase.com supportcenter.mycase.com 8am.com

Questions people ask

Can I get a refund if I cancel MyCase?

Monthly or annual charges are non-refundable if the cancellation isn't completed before the next billing cycle or trial end date; 8am's Terms give no full or partial refund for ending a subscription before its term expires.

Source: supportcenter.mycase.com 8am.com supportcenter.mycase.com

If I cancel MyCase, when does my access end?

The subscription doesn't renew; you keep full access until the end of the current billing cycle, then the account is read-only for 30 days (export only), after which the account and data may be permanently deleted.

Source: supportcenter.mycase.com supportcenter.mycase.com 8am.com

Is there a fee to cancel MyCase?

Users still active on the renewal date are billed for the next cycle.

Source: supportcenter.mycase.com 8am.com supportcenter.mycase.com

How long before renewal do I need to cancel MyCase?

No advance notice: 8am's Terms say a cancelled subscription ends just before the next renewal date. Complete the cancellation before the renewal date (or before the trial ends) to avoid the next charge.

Source: supportcenter.mycase.com supportcenter.mycase.com 8am.com

What happens to my data when I cancel MyCase?

30 days in read-only mode after the billing cycle ends; after that, the account and its data may be permanently deleted.

Source: supportcenter.mycase.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Deactivate firm users you no longer need before the renewal date: the number of active users on that date sets the next cycle's charges supportcenter.mycase.com
  • Pay yearly Annual billing saves almost 15% (Pro: $100 per user a month billed annually, versus $120 monthly). Switch in Settings, Firm Settings, Billing: under Billing Plan, click Edit Subscription supportcenter.mycase.com supportcenter.mycase.com
  • Cheaper plan The Basic tier costs $60 per user a month ($50 billed annually), against $120 for Pro supportcenter.mycase.com

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Cancel on the Billing page: MyCase's help says support can't process cancellations for you, even though 8am's Terms also mention emailing Customer Support
  • Only an admin with access to billing preferences can cancel
  • Cancel before the renewal date; once a new cycle is charged it isn't refunded
  • Run a Full Backup and download documents and invoice PDFs before the 30-day read-only period ends

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mycase.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. How do I cancel my 8am MyCase subscription and what happens afterward? Only admin users with access to billing preferences can cancel their MyCase subscription. (who can cancel)
  2. How do I cancel my 8am MyCase subscription and what happens afterward? Click on your initials or profile picture in the top-right corner. (where the flow starts)
  3. How do I cancel my 8am MyCase subscription and what happens afterward? Go to Settings > Firm Settings > Billing. (the Billing page)
  4. How do I cancel my 8am MyCase subscription and what happens afterward? Scroll to the bottom of the Billing page and select Cancel Subscription. (the Cancel Subscription step)
  5. How do I cancel my 8am MyCase subscription and what happens afterward? Follow the on-screen instructions to finalize the cancellation. (finishing the flow)
  6. How do I cancel my 8am MyCase subscription and what happens afterward? You retain full access to your account until the end of your current billing cycle. (when access ends)
  7. How do I cancel my 8am MyCase subscription and what happens afterward? After this period your MyCase account enters a 30-day read-only mode, during which you can export data but cannot perform other actions. (the 30-day read-only period)
  8. How do I cancel my 8am MyCase subscription and what happens afterward? After 30 days, your account and data may be permanently deleted. (deletion after 30 days)
  9. How do I cancel my 8am MyCase subscription and what happens afterward? Charges for monthly or annual plans are non-refundable if cancellation is not completed before the next billing cycle or trial end date. (the refund rule and timing)
  10. How should I manage user counts and cancellations to optimize billing before subscription renewals? To discontinue your account and avoid renewal charges, submit your cancellation request before the renewal date. (cancel before the renewal date)
  11. How do I cancel my 8am MyCase subscription and what happens afterward? Note that invoice PDFs and documents must be downloaded manually. (documents and invoices are downloaded separately)
  12. How should I manage user counts and cancellations to optimize billing before subscription renewals? While your subscription will not renew, you will retain access until the end of your current billing cycle. (the subscription doesn't renew)
  13. How should I manage user counts and cancellations to optimize billing before subscription renewals? To avoid being charged for unnecessary user accounts, deactivate any users you no longer need before the renewal date. (deactivating users before renewal)
  14. How should I manage user counts and cancellations to optimize billing before subscription renewals? The total number of active users in your account on the renewal date determines the charges for your next billing cycle. (active users on the renewal date are billed)
  15. How much does MyCase cost? At $1200 per user/year (Pro tier on annual), this is almost a 15% savings (the annual saving)
  16. How much does MyCase cost? $120 per user/month on the Pro (default) tier (the monthly Pro price)
  17. How much does MyCase cost? $100 per user/month on the Pro (default) tier, billed annually (the annual Pro price)
  18. How do I switch to an annual subscription? Under the Billing Plan section, click Edit Subscription. (how to switch to annual)
  19. How much does MyCase cost? $60 per user/month on the Basic tier (the Basic tier price)
  20. How much does MyCase cost? $50 per user/month on the Basic tier, billed annually (the annual Basic price)
  21. How Do I Get My Data Out of MyCase You can export nearly all of your data from the system using our contact & case export spreadsheets or our on-demand Full Data Backup tool. (what can be exported)
  22. How Do I Get My Data Out of MyCase Select the Import/Export section in the menu on the left. (where exports are made)
  23. How Do I Get My Data Out of MyCase When you run a Full Backup, MyCase will create a ZIP folder that contains various CSV files. (the backup format)
  24. How Do I Get My Data Out of MyCase The only items the full data backup does not include are documents and invoices. (what the backup leaves out)
  25. How Do I Get My Data Out of MyCase You will only be able to create one Full Data Backup per day. (the backup limit)
  26. How do I cancel my 8am MyCase subscription and what happens afterward? cancellations must be completed through the self-service options in your account settings. (cancelling is self-service only)
  27. How do I cancel my 8am MyCase subscription and what happens afterward? Perform a full backup to export data into spreadsheets. (export before the read-only period ends)
  28. 8am Terms of Service Our Services are subscription-based (unless otherwise stated in your Order) and will automatically renew on a monthly or annual basis. (automatic monthly or annual renewal)
  29. 8am Terms of Service You may terminate your subscription at any time through your Account or by emailing Customer Support, in which event your subscription will end immediately prior to your next renewal date (a cancelled subscription ends just before the next renewal date)
  30. 8am Terms of Service You will not be entitled to a full or partial refund if your subscription is terminated before the subscription term expires (no refund for ending a subscription early)
  31. How do I cancel my 8am MyCase subscription and what happens afterward? Support cannot process cancellations on your behalf. (support can't cancel for you)

Not confirmed yet

  • MyCase's help says support can't process cancellations, while 8am's Terms of Service (linked from mycase.com) say you can end a subscription by emailing Customer Support; which applies to MyCase isn't clear
  • How to move to a cheaper tier (for example, Pro to Basic) isn't described in MyCase's help center
  • Whether MyCase sends a confirmation email after cancelling isn't stated

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).