{
 "id": "mycase",
 "name": "8am MyCase",
 "category": "business_finance",
 "website": "https://www.mycase.com",
 "domains": [
  "mycase.com"
 ],
 "summary": "An admin with billing access opens Settings, Firm Settings, Billing and selects Cancel Subscription at the bottom, before the renewal or trial end date. Access lasts to the end of the billing cycle, then 30 days read-only for exporting; then data may be deleted. Renewed charges aren't refunded.",
 "routes": [
  {
   "channel": "direct_web",
   "applies_to": "Monthly and annual 8am MyCase subscriptions, and free trials",
   "who": "An admin user with access to billing preferences",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Log in as an admin user and click your initials or profile picture in the top-right corner",
     "expect": "Settings"
    },
    {
     "do": "Go to Settings, then Firm Settings, then Billing",
     "expect": "the Billing page"
    },
    {
     "do": "Scroll to the bottom of the Billing page and select Cancel Subscription",
     "expect": null
    },
    {
     "do": "Follow the on-screen instructions to finalize the cancellation",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The subscription doesn't renew; you keep full access until the end of the current billing cycle, then the account is read-only for 30 days (export only), after which the account and data may be permanently deleted",
   "notice": "No advance notice: 8am's Terms say a cancelled subscription ends just before the next renewal date. Complete the cancellation before the renewal date (or before the trial ends) to avoid the next charge",
   "refund": "Monthly or annual charges are non-refundable if the cancellation isn't completed before the next billing cycle or trial end date; 8am's Terms give no full or partial refund for ending a subscription before its term expires",
   "fees": "Users still active on the renewal date are billed for the next cycle",
   "source_ids": [
    "s1",
    "s2",
    "s3",
    "s4",
    "s5",
    "s6",
    "s7",
    "s8",
    "s9",
    "s10",
    "s11",
    "s12",
    "s26",
    "s28",
    "s29",
    "s30"
   ]
  }
 ],
 "pay_less": [
  {
   "type": "seat_reduction",
   "what": "Deactivate firm users you no longer need before the renewal date: the number of active users on that date sets the next cycle's charges",
   "evidence": "documented",
   "source_ids": [
    "s13",
    "s14"
   ]
  },
  {
   "type": "annual_billing",
   "what": "Annual billing saves almost 15% (Pro: $100 per user a month billed annually, versus $120 monthly). Switch in Settings, Firm Settings, Billing: under Billing Plan, click Edit Subscription",
   "evidence": "documented",
   "source_ids": [
    "s15",
    "s16",
    "s17",
    "s18"
   ]
  },
  {
   "type": "downgrade",
   "what": "The Basic tier costs $60 per user a month ($50 billed annually), against $120 for Pro",
   "evidence": "documented",
   "source_ids": [
    "s19",
    "s20",
    "s16"
   ]
  }
 ],
 "export": [
  {
   "data": "Contacts, cases, and a Full Data Backup of firm data (appointments, cases, clients, companies, expenses, time entries, trust activity and more)",
   "how": "Open Settings (bottom of the left navigation bar), choose Import/Export, then export Contacts or Cases, or run a Full Backup",
   "format": "CSV files; the Full Backup is a ZIP folder of CSV files",
   "limits": "One Full Data Backup per day. Documents and invoices aren't in the backup: download invoice PDFs and documents separately. After cancelling, you have 30 days of read-only access to export",
   "source_ids": [
    "s21",
    "s22",
    "s23",
    "s24",
    "s25",
    "s11",
    "s7"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the current billing cycle, followed by 30 days of read-only access for exporting",
  "data_kept": "30 days in read-only mode after the billing cycle ends; after that, the account and its data may be permanently deleted",
  "you_lose": [
   "Everything except exporting during the 30-day read-only period",
   "The account and firm data, which may be permanently deleted after those 30 days"
  ]
 },
 "agent_notes": {
  "sign_in_needed": true,
  "phone_or_chat_only": false,
  "retention_step": null,
  "tips": [
   "Cancel on the Billing page: MyCase's help says support can't process cancellations for you, even though 8am's Terms also mention emailing Customer Support",
   "Only an admin with access to billing preferences can cancel",
   "Cancel before the renewal date; once a new cycle is charged it isn't refunded",
   "Run a Full Backup and download documents and invoice PDFs before the 30-day read-only period ends"
  ]
 },
 "sources": [
  {
   "id": "s1",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Only admin users with access to billing preferences can cancel their MyCase subscription.",
   "supports": "who can cancel"
  },
  {
   "id": "s2",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Click on your initials or profile picture in the top-right corner.",
   "supports": "where the flow starts"
  },
  {
   "id": "s3",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Go to Settings > Firm Settings > Billing.",
   "supports": "the Billing page"
  },
  {
   "id": "s4",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Scroll to the bottom of the Billing page and select Cancel Subscription.",
   "supports": "the Cancel Subscription step"
  },
  {
   "id": "s5",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Follow the on-screen instructions to finalize the cancellation.",
   "supports": "finishing the flow"
  },
  {
   "id": "s6",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "You retain full access to your account until the end of your current billing cycle.",
   "supports": "when access ends"
  },
  {
   "id": "s7",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "After this period your MyCase account enters a 30-day read-only mode, during which you can export data but cannot perform other actions.",
   "supports": "the 30-day read-only period"
  },
  {
   "id": "s8",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "After 30 days, your account and data may be permanently deleted.",
   "supports": "deletion after 30 days"
  },
  {
   "id": "s9",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Charges for monthly or annual plans are non-refundable if cancellation is not completed before the next billing cycle or trial end date.",
   "supports": "the refund rule and timing"
  },
  {
   "id": "s10",
   "url": "https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals",
   "title": "How should I manage user counts and cancellations to optimize billing before subscription renewals?",
   "publisher": "vendor",
   "quote": "To discontinue your account and avoid renewal charges, submit your cancellation request before the renewal date.",
   "supports": "cancel before the renewal date"
  },
  {
   "id": "s11",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Note that invoice PDFs and documents must be downloaded manually.",
   "supports": "documents and invoices are downloaded separately"
  },
  {
   "id": "s12",
   "url": "https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals",
   "title": "How should I manage user counts and cancellations to optimize billing before subscription renewals?",
   "publisher": "vendor",
   "quote": "While your subscription will not renew, you will retain access until the end of your current billing cycle.",
   "supports": "the subscription doesn't renew"
  },
  {
   "id": "s13",
   "url": "https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals",
   "title": "How should I manage user counts and cancellations to optimize billing before subscription renewals?",
   "publisher": "vendor",
   "quote": "To avoid being charged for unnecessary user accounts, deactivate any users you no longer need before the renewal date.",
   "supports": "deactivating users before renewal"
  },
  {
   "id": "s14",
   "url": "https://supportcenter.mycase.com/en/articles/12640121-how-should-i-manage-user-counts-and-cancellations-to-optimize-billing-before-subscription-renewals",
   "title": "How should I manage user counts and cancellations to optimize billing before subscription renewals?",
   "publisher": "vendor",
   "quote": "The total number of active users in your account on the renewal date determines the charges for your next billing cycle.",
   "supports": "active users on the renewal date are billed"
  },
  {
   "id": "s15",
   "url": "https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost",
   "title": "How much does MyCase cost?",
   "publisher": "vendor",
   "quote": "At $1200 per user/year (Pro tier on annual), this is almost a 15% savings",
   "supports": "the annual saving"
  },
  {
   "id": "s16",
   "url": "https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost",
   "title": "How much does MyCase cost?",
   "publisher": "vendor",
   "quote": "$120 per user/month on the Pro (default) tier",
   "supports": "the monthly Pro price"
  },
  {
   "id": "s17",
   "url": "https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost",
   "title": "How much does MyCase cost?",
   "publisher": "vendor",
   "quote": "$100 per user/month on the Pro (default) tier, billed annually",
   "supports": "the annual Pro price"
  },
  {
   "id": "s18",
   "url": "https://supportcenter.mycase.com/en/articles/9369804-how-do-i-switch-to-an-annual-subscription",
   "title": "How do I switch to an annual subscription?",
   "publisher": "vendor",
   "quote": "Under the Billing Plan section, click Edit Subscription.",
   "supports": "how to switch to annual"
  },
  {
   "id": "s19",
   "url": "https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost",
   "title": "How much does MyCase cost?",
   "publisher": "vendor",
   "quote": "$60 per user/month on the Basic tier",
   "supports": "the Basic tier price"
  },
  {
   "id": "s20",
   "url": "https://supportcenter.mycase.com/en/articles/9369812-how-much-does-mycase-cost",
   "title": "How much does MyCase cost?",
   "publisher": "vendor",
   "quote": "$50 per user/month on the Basic tier, billed annually",
   "supports": "the annual Basic price"
  },
  {
   "id": "s21",
   "url": "https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase",
   "title": "How Do I Get My Data Out of MyCase",
   "publisher": "vendor",
   "quote": "You can export nearly all of your data from the system using our contact & case export spreadsheets or our on-demand Full Data Backup tool.",
   "supports": "what can be exported"
  },
  {
   "id": "s22",
   "url": "https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase",
   "title": "How Do I Get My Data Out of MyCase",
   "publisher": "vendor",
   "quote": "Select the Import/Export section in the menu on the left.",
   "supports": "where exports are made"
  },
  {
   "id": "s23",
   "url": "https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase",
   "title": "How Do I Get My Data Out of MyCase",
   "publisher": "vendor",
   "quote": "When you run a Full Backup, MyCase will create a ZIP folder that contains various CSV files.",
   "supports": "the backup format"
  },
  {
   "id": "s24",
   "url": "https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase",
   "title": "How Do I Get My Data Out of MyCase",
   "publisher": "vendor",
   "quote": "The only items the full data backup does not include are documents and invoices.",
   "supports": "what the backup leaves out"
  },
  {
   "id": "s25",
   "url": "https://supportcenter.mycase.com/en/articles/9370346-how-do-i-get-my-data-out-of-mycase",
   "title": "How Do I Get My Data Out of MyCase",
   "publisher": "vendor",
   "quote": "You will only be able to create one Full Data Backup per day.",
   "supports": "the backup limit"
  },
  {
   "id": "s26",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "cancellations must be completed through the self-service options in your account settings.",
   "supports": "cancelling is self-service only"
  },
  {
   "id": "s27",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Perform a full backup to export data into spreadsheets.",
   "supports": "export before the read-only period ends"
  },
  {
   "id": "s28",
   "url": "https://www.8am.com/terms-of-service/",
   "title": "8am Terms of Service",
   "publisher": "vendor",
   "quote": "Our Services are subscription-based (unless otherwise stated in your Order) and will automatically renew on a monthly or annual basis.",
   "supports": "automatic monthly or annual renewal"
  },
  {
   "id": "s29",
   "url": "https://www.8am.com/terms-of-service/",
   "title": "8am Terms of Service",
   "publisher": "vendor",
   "quote": "You may terminate your subscription at any time through your Account or by emailing Customer Support, in which event your subscription will end immediately prior to your next renewal date",
   "supports": "a cancelled subscription ends just before the next renewal date"
  },
  {
   "id": "s30",
   "url": "https://www.8am.com/terms-of-service/",
   "title": "8am Terms of Service",
   "publisher": "vendor",
   "quote": "You will not be entitled to a full or partial refund if your subscription is terminated before the subscription term expires",
   "supports": "no refund for ending a subscription early"
  },
  {
   "id": "s31",
   "url": "https://supportcenter.mycase.com/en/articles/17037222-how-do-i-cancel-my-8am-mycase-subscription-and-what-happens-afterward",
   "title": "How do I cancel my 8am MyCase subscription and what happens afterward?",
   "publisher": "vendor",
   "quote": "Support cannot process cancellations on your behalf.",
   "supports": "support can't cancel for you"
  }
 ],
 "verification": {
  "level": "docs",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "MyCase's help says support can't process cancellations, while 8am's Terms of Service (linked from mycase.com) say you can end a subscription by emailing Customer Support; which applies to MyCase isn't clear",
   "How to move to a cheaper tier (for example, Pro to Basic) isn't described in MyCase's help center",
   "Whether MyCase sends a confirmation email after cancelling isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked every route fact against MyCase's cancel, user-count, pricing, annual-billing and export articles: admin-only cancelling, the menu path, access to the end of the cycle, the 30-day read-only period and the refund rule are confirmed",
    "Added 8am's Terms of Service, which mycase.com links as its terms: subscriptions renew automatically and a cancelled one ends just before the next renewal date, with no notice period and no refund for ending early (s28-s30); dropped the open note about the Terms",
    "Tips: support can't process cancellations (s31); noted that 8am's Terms also mention emailing Customer Support",
    "Export: removed 'accounts' from the backup contents, which the export article doesn't list; corrected the s7 quote to the page's wording ('during which')"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/mycase",
 "json": "https://stackcut.io/exits/mycase.json",
 "evidence": {
  "packet_revision": "39ee33d0b1a4e7518140a40a8517a600fabbeb4a7ecb7cd99dc2b9c502948fb9",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "docs",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "mycase--direct-web--r1",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}