How to cancel Jibble

Before you cancel

Export first

• Timesheet, Tracked Time and Attendance Insights reports, with optional raw timesheets and time entries lists and per-member tabs: Export the reports from Jibble's reports; Jibble has separate guides for each report (Per-member timesheet tabs are only in XLS; other formats aren't stated in this article). Owners and admins can export for the whole organization; managers only for their own members or groups jibble.io

What happens to your data

The Terms don't give a retention period after cancelling. If you delete the account, all content is removed immediately and can't be recovered.

What you lose

• Content, features or account capacity, when you downgrade
• Additional power-ups that come with Premium, if you move to Basic
• All content, if the account is deleted

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Free plan Jibble advertises a free plan for unlimited users; how a paid plan moves to it isn't described in the subscription help articles jibble.io
• Cheaper plan Move to a lower plan (for example Premium to Basic, or annual to monthly). Downgrades are scheduled for the end of the billing period, and a scheduled change can be undone from the subscription page. help.jibble.io help.jibble.io
• Pay yearly Annual payments are discounted compared with monthly payments: the app offers Switch to Annual and save 25%, and the plans article says up to 30% depending on your region. help.jibble.io help.jibble.io

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Export reports before cancelling: owners and admins can export for the whole organization
• To undo a scheduled plan change, use the link at the bottom of the subscription page
• The help center and the Terms disagree on when cancellation takes effect; check the subscription page after cancelling
• Deleting the account is a separate step: contact the Jibble team through in-app messaging; all content is deleted immediately and can't be recovered

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/jibble.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How do I subscribe to or change my subscription plan? Settings > Subscriptions (where to cancel in the web app)
2. How do I subscribe to or change my subscription plan? Would you like to cancel your subscription? (the cancel link)
3. How do I subscribe to or change my subscription plan? Cancellations are always scheduled. (cancellations are scheduled)
4. How do I subscribe to or change my subscription plan? No refunds will be issued upon cancellation. (no refund on cancelling)
5. How do I subscribe to or change my subscription plan? Your change is scheduled at the end of your billing period. (plan changes take effect at period end)
6. How do I subscribe to or change my subscription plan? You can cancel the scheduled change by clicking on the link at the bottom of the subscription page. (undoing a scheduled change)
7. FAQ about subscription plans You can request for cancellation of your subscription at any time. (cancelling at any time)
8. FAQ about subscription plans Cancellations will only come into effect at the end of your billing cycle. (when cancellation takes effect)
9. FAQ about subscription plans Refunds are not provided for cancellations. (refund policy)
10. Jibble Terms You can cancel your subscription at any time from the subscription page in the web app (web.jibble.io). (where to cancel in the Terms)
11. Jibble Terms The Service is billed in advance on a monthly or annual basis and is non-refundable. (billing in advance, non-refundable)
12. Jibble Terms your cancellation and downgrade will take effect immediately and you will not be charged again. (the Terms say cancellation is immediate, which conflicts with the help center)
13. Jibble Terms All of your content will be immediately deleted from the Service upon deletion. (content is removed on deletion)
14. Jibble Terms This information can not be recovered once your Account has been removed. (deletion cannot be undone)
15. Jibble Terms You can delete your account by contacting the Jibble team through the in-app messaging service (how to delete the account)
16. What are the different subscription plans? Jibble has three plans - Basic, Premium and Ultimate. (the plan names)
17. What are the different subscription plans? The Basic plan is our most popular plan, and comes with the core features of an online time clock. (what Basic includes)
18. What are the different subscription plans? With the Premium plan, you will get access to all features in the Basic plan, plus additional power-ups (power-ups included with Premium)
19. What are the different subscription plans? The annual payments come at a discounted rate as compared to the monthly payments. (annual discount)
20. What are the different subscription plans? you can purchase a fixed number of user licenses with up to a 30% discount, depending on your region. (size of the annual discount)
21. Jibble Terms If you cancel your subscription before the end of your billing period (monthly or annual), (the Terms' rule for cancelling mid-period)
22. Jibble Terms There will be no refunds or credits for partial months/years of service. (no partial refunds or credits)
23. Jibble Terms Downgrading the Service will result in the loss of content, features or the capacity of an Account. (what a downgrade loses)
24. What are the different types of reports that can be exported? Owners, admins, and managers can all export reports (who can export reports)
25. What are the different types of reports that can be exported? Attendance Insights Report (one of the exportable reports)
26. What are the different types of reports that can be exported? only available in XLS format (the XLS format for per-member tabs)
27. Time and attendance questions Create an account and take the hassle out of time tracking - FREE forever for unlimited users! (Jibble's free plan)
28. How do I subscribe to or change my subscription plan? Switch to Annual and save 25% (the annual saving shown in the app)

Not confirmed yet

• Who can cancel (owner, admin or billing role) isn't stated in the help center or the Terms.
• The help center says to confirm a cancellation but doesn't describe the confirmation step or what it looks like.
• The help center and the Terms disagree on when cancellation takes effect: end of the billing cycle versus immediately. The subscription page should show which applies.
• Jibble's subscription help articles name Basic, Premium and Ultimate plans, which may not match the plans sold today.
• Jibble's pricing page has shown a free plan and a Power plan, one month's notice for cancelling, and discounts for non-profits and schools; the subscription help articles and the Terms don't mention these, so they aren't confirmed.
• How to move a paid plan to Jibble's free plan, and what the free plan keeps, aren't described in the subscription help articles.
• A full account data export, beyond reports, isn't described in Jibble's help center.
• Data kept after cancelling, without deleting the account, isn't stated.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).