How to cancel EmailOctopus

Before you cancel

Export first

• Contacts in a list (subscribed, or unsubscribed by changing the Status filter), or a segment, tag or search result: Open the list, tick the contacts or select all, click Actions, then Export, choose visible fields or All, and click Export. The file downloads from the Export history page when it's ready. (ZIP file). Only account admins can export lists. The file stays available for 7 days. help.emailoctopus.com
• Campaign reports (for example who opened): Open Reports, click View report next to the campaign, click Activity, pick the report and click Export. (May be a ZIP file; times are in UTC) help.emailoctopus.com

What happens to your data

Moving to the free plan deletes nothing, per the help center. The Terms say data may be deleted 30 days after the end of your subscription and won't be restored. Free accounts are deleted after one year of complete inactivity.

What you lose

• Sending campaigns while you store more than 2,500 contacts
• Automations, which are paused
• Reports older than 30 days (back if you upgrade again)
• Adding more users

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Questions people ask

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

• Cheaper plan Cancelling Pro moves the account to the free plan. The help article says nothing is deleted, but reports older than 30 days become unavailable, and you regain them if you upgrade back to Pro. help.emailoctopus.com help.emailoctopus.com
• Free plan Free plan with up to 2,500 subscribers and 10,000 emails per month emailoctopus.com help.emailoctopus.com
• Discount program 20% discount for registered charities and non-profits, requested by contacting EmailOctopus. The pricing page calls it a 20% lifetime discount. help.emailoctopus.com emailoctopus.com
• Pay yearly Yearly plan, shown with a Save 10% label. You're charged for 12 months upfront, and it renews automatically for another 12 months. emailoctopus.com help.emailoctopus.com emailoctopus.com

For AI agents

• The person signs in and handles any two-factor code; an agent should never ask for a password.
• Cancelling stops renewal; the plan runs to the end of the paid period.
• The Terms also accept cancellation by email to contact@emailoctopus.com.
• The Terms ask you to export anything you need before cancelling. Only Admins can export lists, and export files expire after 7 days.
• Deleting the account is separate and irreversible: it permanently removes all data associated with the account.
• Log in to a free account at least once a year: free accounts are deleted after a year of complete inactivity.

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/emailoctopus.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

1. How to cancel my Pro plan? You can do that in the Billing section of your account (where to cancel)
2. How to cancel my Pro plan? Cancel Pro plan (the cancel link)
3. How to cancel my Pro plan? once you cancel your Pro plan and your subscription expires (when the plan ends)
4. How to cancel my Pro plan? you won't be able to send any campaigns if you store over 2,500 contacts on your account. (sending limit after cancelling)
5. How to cancel my Pro plan? Your automations will be paused, (automations after cancelling)
6. How to cancel my Pro plan? you'll lose access to your reports older than 30 days, (reports after cancelling)
7. How to cancel my Pro plan? We delete free accounts after one year of complete inactivity. (inactive free accounts are deleted)
8. Can I take a break from the Pro plan? You can cancel your EmailOctopus Pro plan at any time. (cancelling at any time)
9. Can I take a break from the Pro plan? but we won't delete anything from your account. (nothing is deleted on the free plan)
10. Can I take a break from the Pro plan? Some features, like reports older than 30 days, will become unavailable (features lost on the free plan)
11. Can I take a break from the Pro plan? whenever you upgrade back to the Pro plan, you'll regain access to them. (access returns on upgrade)
12. Can I take a break from the Pro plan? The free plan allows you to store 2,500 contacts (free plan contact limit)
13. EmailOctopus Terms Subject to the Consumer Addendum at Schedule 3, you may cancel your Subscription at any time through your Account or by (cancelling in the account or by email)
14. EmailOctopus Terms contact@emailoctopus.com (the email address for cancelling)
15. EmailOctopus Terms Cancellation takes effect at the end of the then-current Subscription Period or Renewal Period, (when cancellation takes effect)
16. EmailOctopus Terms and your Subscription will not renew. (no renewal after cancelling)
17. EmailOctopus Terms your Subscription will renew automatically each month on the same day of the month that it started, until cancelled. (monthly plans renew until cancelled)
18. EmailOctopus Terms are non-refundable for change of mind, except as set out in clauses 1.4, 5.6, Schedule 3 and 15. (refunds)
19. EmailOctopus Terms We will not restore data after the end of your Subscription (no restore after the subscription ends)
20. Deleting my account Deleting your account will permanently remove all data associated with your account (what deleting the account removes)
21. Deleting my account This is irreversible. (deletion cannot be undone)
22. Charity and non-profit discounts We offer a 20% discount to registered charities and non-profits. (the nonprofit discount)
23. Charity and non-profit discounts To request this discount, please contact us with details of your organisation. (how to request it)
24. EmailOctopus pricing all nonprofits using EmailOctopus get a 20% lifetime discount. (the lifetime claim on the pricing page)
25. EmailOctopus pricing Save 10% (yearly billing label)
26. EmailOctopus pricing 2,500 subscribers (free plan subscriber limit)
27. EmailOctopus pricing 10,000 emails per month (free plan email limit)
28. How EmailOctopus's pricing works When selecting the yearly plan, you will be charged for 12 months of your subscription upfront. (yearly plans are billed upfront)
29. EmailOctopus Terms You have the right to cancel your Subscription within 14 days, without giving any reason. (consumers' 14-day right to cancel)
30. EmailOctopus Terms you must pay us an amount in proportion to the Service supplied to you up to the time you told us you had cancelled (14-day cancellation: you pay for service used)
31. EmailOctopus Terms within 14 days of the day you tell us you have cancelled. (when the 14-day refund is paid)
32. EmailOctopus Terms We will acknowledge any cancellation you submit through your Account. (consumer cancellations in the account are acknowledged)
33. EmailOctopus Terms If you cancel a Yearly Subscription part way through the Subscription Period, (consumers cancelling a yearly plan mid-term)
34. EmailOctopus Terms we will refund a pro-rata proportion of the Subscription Fees for the unused period. (consumers get a pro-rata refund on yearly plans)
35. EmailOctopus Terms your Subscription ends when we make the refund, (a consumer's yearly plan ends when refunded)
36. EmailOctopus Terms Subscription Fees paid for a Yearly Subscription are not refundable in whole or in part if you cancel (business customers: no refund on yearly plans)
37. EmailOctopus Terms your Yearly Subscription will renew automatically for a further 12 months at the Subscription Fees then applicable (yearly plans renew for 12 months)
38. EmailOctopus Terms so please export anything you need before you cancel. (export before cancelling)
39. EmailOctopus Terms we may delete data and material associated with you, including User Data, 30 days after the end of your Subscription. (data may be deleted 30 days after the subscription ends)
40. Invite users to your account Admin (has full access and can perform all actions in the account) (Admins can perform all actions)
41. Invite users to your account Manager (has full access, but can't add users, use the API, export lists, delete account or request changes in billing) (Managers can't change billing or export lists)
42. Invite users to your account Accountant (can only view billing receipts and update card details) (Accountants can't cancel)
43. Exporting contacts The export will download in ZIP format. (contact export format)
44. Exporting contacts Only account admins can export lists. (who can export)
45. Exporting contacts The export will be available for download for 7 days after completing the export. (how long the export file stays available)
46. How to export and read a report The file might be exported in a ZIP format. (report export format)
47. How to export and read a report All time data is exported in the globally recognised UTC time format (report timestamps are in UTC)
48. How to cancel my Pro plan? You won't be able to add more users (no new users on the free plan)

Not confirmed yet

• EmailOctopus's help center doesn't describe a confirmation screen or email after cancelling a Pro plan.
• The Terms say you lose access to your account and data when a subscription ends, while the help center says the account moves to the free plan and nothing is deleted. EmailOctopus doesn't say how the two fit together.
• The charity discount help article gives no duration, while the pricing page calls it a lifetime discount.

Independent re-check, 2026-10-08

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-08. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).