Business software · Marketing and sales

How to cancel Mixpanel

An Owner or Billing Admin opens the organization's Plan Details & Billing tab, clicks Modify Plan, then Downgrade to Free Plan and Submit; the paid plan runs to the next billing date. Contracts: tell Mixpanel in writing (help.mixpanel.com or your representative) before renewal; renewal fees rise 7%.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Click the gear icon in the lower-left corner of Mixpanel, choose Organization Settings, then open the Plan Details & Billing tab.
  • When it ends: You keep the current plan through the rest of the billing cycle; the Free plan starts on the next billing date.
  • Contract notice: The Terms of Use set no minimum notice; the subscription renews automatically for an equivalent term unless the Order Form says otherwise. How to give notice
  • Before you go: export Reports. What to save
  • Want to keep it for less? Free plan and more. Options

Before you cancel

Export first

  • Reports: Open the report, click the ... button in the top right corner and select Export (CSV, PNG or PDF). Up to 10,000 rows; Enterprise can export up to 50,000 rows from some Insights views docs.mixpanel.com
  • Raw event data: Use the Raw Event Export API (a developer task) (JSONL, one JSON object per line) docs.mixpanel.com
  • Formatted report data: Use the Query API. Growth or Enterprise plans only; Free plan users export reports from the UI. After termination, Mixpanel has no obligation to keep or provide your data docs.mixpanel.com mixpanel.com

What happens to your data

The account stays active on the Free plan. If the relationship with Mixpanel ends, Mixpanel has no obligation to keep your data and will delete it. A deleted project's data is kept 60 to 90 days, then permanently deleted.

What you lose

  • Paid features the Free plan lacks: more than 5 saved reports per user, saved cohorts, lookup tables, custom properties and permissions
  • Report viewing in any month the Free plan's 1M-event allowance is exceeded, until the next month

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Self-serve plans (Growth)

Online, self-serve Paid plans charged to a card monthly or annually, such as Growth. Who can cancel: A user with Owner or Billing Admin permissions over the Mixpanel organization.

  1. Click the gear icon in the lower-left corner of Mixpanel, choose Organization Settings, then open the Plan Details & Billing tabYou should see: Modify Plan
  2. Click Modify Plan, then Downgrade to Free PlanYou should see: A pop-up saying the account stays active and moves to a Free plan after the current monthly or annual subscription ends
  3. Click Submit
Confirm it worked
A Downgrade Request Email is sent to all organization owners as proof of the request, with a copy to Mixpanel's Billing Team
Access ends
You keep the current plan through the rest of the billing cycle; the Free plan starts on the next billing date
Notice
Plans renew automatically at the end of each term, so submit the downgrade before the next billing date
Refunds
Fees are non-cancellable during a term and non-refundable
Fees
Growth-plan overages for the last month are charged at the beginning of the next month at your A La Carte rate
Source: docs.mixpanel.com mixpanel.com

Order Form contracts

Web form Subscriptions on an Order Form (contracts negotiated with Mixpanel), under Mixpanel's Terms of Use. Who can cancel: The customer.

  1. Check your Order Form for the term end date and any notice period it sets
  2. Before the term ends, tell Mixpanel in writing that you won't renew: submit a request at help.mixpanel.com, or contact your Mixpanel representative
Access ends
At the end of the current Subscription Term
Notice
The Terms of Use set no minimum notice; the subscription renews automatically for an equivalent term unless the Order Form says otherwise
Refunds
Fees are non-cancellable during a term and non-refundable
Fees
Order Form fees stay fixed for the term; each renewal term's fees automatically rise 7% over the previous term
Open the page
Source: mixpanel.com

Questions people ask

Can I get a refund if I cancel Mixpanel?

Self-serve plans (Growth): Fees are non-cancellable during a term and non-refundable.

Source: mixpanel.com

If I cancel Mixpanel, when does my access end?

Self-serve plans (Growth): You keep the current plan through the rest of the billing cycle; the Free plan starts on the next billing date. Order Form contracts: At the end of the current Subscription Term.

Source: docs.mixpanel.com mixpanel.com

Is there a fee to cancel Mixpanel?

Self-serve plans (Growth): Growth-plan overages for the last month are charged at the beginning of the next month at your A La Carte rate. Order Form contracts: Order Form fees stay fixed for the term; each renewal term's fees automatically rise 7% over the previous term.

Source: docs.mixpanel.com mixpanel.com

How long before renewal do I need to cancel Mixpanel?

Self-serve plans (Growth): Plans renew automatically at the end of each term, so submit the downgrade before the next billing date. Order Form contracts: The Terms of Use set no minimum notice; the subscription renews automatically for an equivalent term unless the Order Form says otherwise.

Source: docs.mixpanel.com mixpanel.com

What happens to my data when I cancel Mixpanel?

The account stays active on the Free plan. If the relationship with Mixpanel ends, Mixpanel has no obligation to keep your data and will delete it. A deleted project's data is kept 60 to 90 days, then permanently deleted.

Source: docs.mixpanel.com mixpanel.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Free plan The Free plan allows up to 5 saved reports per user and 1M total events; cohorts can't be saved, and lookup tables, custom properties and permissions aren't included docs.mixpanel.com
  • Discount program Startup Program: companies incorporated less than five years ago that raised no more than $8 million and were never on a paid plan get their first year free on the Startup Plan (they must send data within 90 days of acceptance) docs.mixpanel.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Mixpanel from public list prices.

Basic website and conversion analytics
Best path saves $58 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only users with Owner or Billing Admin permissions can downgrade
  • The downgrade is a request: keep the Downgrade Request Email as proof
  • Downgrading keeps the account on the Free plan. Deleting a project (project or organization owners only) makes it inaccessible at once, and its data is permanently deleted after 60 to 90 days
  • Contracts renew automatically, and each renewal term costs 7% more than the last unless you opt out in writing
  • Growth plans bought after February 2025 include the first 1M events free each month

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/mixpanel.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Pricing You can only edit or downgrade your plan if you have "Owner" or "Billing Admin" permissions over your Mixpanel organization. (who can cancel)
  2. Pricing In your organization's "Plan Details & Billing" tab, click "Modify Plan", and then "Downgrade to Free Plan". (the downgrade steps)
  3. Pricing A pop-up window will appear, informing you that your account will remain active and be automatically moved to a Free plan after your current monthly/annual subscription ends. (what the pop-up says)
  4. Pricing After clicking the "Submit" button, a Downgrade Request Email is sent to all organization owners as proof of your request (the Submit step and the confirmation email)
  5. Pricing and a copy of it goes to Mixpanel's Billing Team for processing. (the billing team gets a copy)
  6. Pricing Downgrading to the Free plan does not take effect immediately. (the downgrade is not immediate)
  7. Pricing You will keep your current plan through the rest of this billing cycle, and the Free plan starts on your next billing date. (when it takes effect)
  8. Terms of Use Fees paid hereunder, including A La Carte Fees, are non-cancellable during a Term, are non-refundable and shall be billed in U.S. Dollars. (no refunds)
  9. Pricing the additional cost will be charged at the beginning of the next month based on your (overages are billed the next month)
  10. Pricing your card is charged at the beginning of every month or every year (depending on the plan you purchased) (monthly or annual billing)
  11. Terms of Use automatically renew for an equivalent renewal term, at the end of the Subscription Term, unless otherwise stated in an Order Form (automatic renewal)
  12. Terms of Use Customer may opt not to renew for an equivalent renewal term by writing to Mixpanel at https://help.mixpanel.com/hc/en-us/requests/new or contacting their Mixpanel representative. (how to give notice of non-renewal)
  13. Terms of Use the fees set forth on an Order Form shall remain fixed for the duration of the Subscription Term set forth therein (Order Form fees are fixed for the term)
  14. Terms of Use Upon commencement of each renewal term, the fees payable shall automatically increase by seven percent (7%) over the fees payable during the immediately preceding Subscription Term. (the 7% renewal increase)
  15. Pricing Limited to a maximum of 5 saved reports per user account and 1M total events. (the Free plan limits)
  16. Pricing You can create cohorts but not save them, and features like lookup tables, custom properties, or permissions are not included. (what the Free plan leaves out)
  17. Pricing you will be blocked from viewing your reports until you either upgrade to a Growth plan that supports your current usage or wait until the following month (what happens past the Free plan's event allowance)
  18. Startup Program Eligible startups receive their first year free on the Startup Plan, an exclusive offering for startup program participants. (the startup offer)
  19. Startup Program Incorporated less than five years ago (startup eligibility: age)
  20. Startup Program Raised no more than $8 million (USD) in total funding (startup eligibility: funding)
  21. Startup Program participants must begin sending data to Mixpanel within 90 days of acceptance (the 90-day activation rule)
  22. Startup Program are able to move to a Free, Growth, or Enterprise plan (what follows the free year)
  23. Export Methods You can download any reports as a CSV, PNG, or PDF by clicking the (report export formats)
  24. Export Methods button in the top right corner of the report UI, and then selecting "Export". (where the report export is)
  25. Export Methods You can export up to 10,000 rows of data for all report types. (the report export row limit)
  26. Export Methods To export raw event data, use the Raw Event Export API. (the raw event export)
  27. Export Methods The events payload is returned as JSONL, where each line is a valid JSON object. (the raw export format)
  28. Export Methods Users with a Growth or Enterprise plan can use our Query API to export formatted report data. (the Query API needs a paid plan)
  29. Terms of Use Upon termination of Mixpanel's relationship with Customer, Mixpanel has no obligation to maintain or provide any Customer Content and will delete Customer Content unless prohibited by law. (data after termination)
  30. Managing Projects Only project owners and organization owners may delete projects. (who can delete a project)
  31. Managing Projects Data will be retained for 60-90 days before being permanently deleted and unrecoverable. (how long a deleted project's data is kept)
  32. Pricing Growth plans purchased after February 2025 include the first 1M events free. (the Growth plan's free events)
  33. Pricing To do so, click on the gear icon in the lower left corner of Mixpanel, "Organization Settings", and then the "Plan Details & Billing" tab. (where the Plan Details & Billing tab is)

Not confirmed yet

  • Mixpanel's pricing page (mixpanel.com/pricing) couldn't be checked, so annual-billing discounts and any nonprofit pricing aren't confirmed
  • The Terms of Use set no minimum notice period for non-renewal; an Order Form may set one
  • What happens at the end of a Startup Plan year if you take no action is not documented

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).