Business software · Marketing and sales

How to cancel Attio

An admin opens the workspace name, Workspace settings, Billing and chooses Cancel subscription at the bottom; access ends when the billing period ends, and fees aren't refunded. The Services Agreement renews each term unless notice comes 14 days before it ends. Export first: Workspace settings, General, Export Workspace data.

By Stackcut · Checked against official help pages on 2026-09-29, then re-checked independently · JSON · Open data, CC BY 4.0

The short answer

  • Where: Click your workspace name, then select Workspace settings from the dropdown.
  • When it ends: You and your team lose access to the workspace when the current billing period ends.
  • Before you go: export Workspace data: lists, companies, people, deals, custom objects, notes, tasks, comments, files, workspace members and more. What to save
  • Want to keep it for less? Fewer seats and more. Options

Before you cancel

Export first

  • Workspace data: lists, companies, people, deals, custom objects, notes, tasks, comments, files, workspace members and more: Click your workspace name, select Workspace settings, then on the General tab choose Start new export under Export Workspace data; when it reaches 100%, click the download icon (A zip file of CSV files). Admins only; available on all plans. Emails can't be exported, and meetings and call recordings can only be exported through Attio's API attio.com attio.com

What happens to your data

The Services Agreement makes customer data available for electronic retrieval for 30 days after termination; after that you can ask Attio to delete it, and without a request Attio may or may not delete it. Deleting the workspace deletes all its data permanently.

What you lose

  • Access to the workspace for you and your team
  • All workspace data, if you delete the workspace (it cannot be undone)

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Paid workspace plans

Online, self-serve Paid Attio workspace subscriptions, billed monthly or annually. Who can cancel: A workspace admin.

  1. Click your workspace name, then select Workspace settings from the dropdownYou should see: Billing
  2. Select Billing in the sidebarYou should see: Cancel subscription
  3. At the bottom of the page, choose Cancel subscriptionYou should see: A prompt to confirm you'll lose access when the billing period ends
  4. Confirm that you want to cancel and that you'll lose access when the billing period ends
  5. Share your reason for cancelling, then click Cancel Subscription
Access ends
You and your team lose access to the workspace when the current billing period ends
Notice
The Services Agreement renews each monthly or annual term unless written notice is given at least 14 days before the term ends
Refunds
None: all fees are non-refundable
Fees
You pay in full for the service up to and including the date termination takes effect
Source: attio.com attio.com

Delete the workspace (immediate)

Online, self-serve Any Attio workspace, including one whose subscription or trial has expired. Who can cancel: A workspace admin.

  1. Click your workspace name in the upper-left and select Workspace settingsYou should see: General
  2. On the General page, click Delete workspace in the lower-right and follow the confirmation prompts
Access ends
Immediately: the subscription is cancelled at once, access is removed and all workspace data is deleted
Refunds
None: all fees are non-refundable
Source: attio.com attio.com

Questions people ask

Can I get a refund if I cancel Attio?

Paid workspace plans: None: all fees are non-refundable.

Source: attio.com

If I cancel Attio, when does my access end?

Paid workspace plans: You and your team lose access to the workspace when the current billing period ends. Delete the workspace (immediate): Immediately: the subscription is cancelled at once, access is removed and all workspace data is deleted.

Source: attio.com attio.com

Is there a fee to cancel Attio?

Paid workspace plans: You pay in full for the service up to and including the date termination takes effect.

Source: attio.com

How long before renewal do I need to cancel Attio?

Paid workspace plans: The Services Agreement renews each monthly or annual term unless written notice is given at least 14 days before the term ends.

Source: attio.com

What happens to my data when I cancel Attio?

The Services Agreement makes customer data available for electronic retrieval for 30 days after termination; after that you can ask Attio to delete it, and without a request Attio may or may not delete it. Deleting the workspace deletes all its data permanently.

Source: attio.com attio.com

Keep it for less

Before cancelling, check whether one of these does the job. Offers change and differ by account.

  • Fewer seats Billing is per seat: remove unused seats so you aren't billed for them in future cycles attio.com
  • Cheaper plan Downgrade to a lower plan in Billing at any time; it takes effect at your next renewal attio.com
  • Pay yearly Annual billing costs less than monthly billing attio.com
  • Discount program Eligible startups can get up to 80% off through Attio's startup program attio.com attio.com
  • Free plan A Free plan exists for very small teams: up to three seats and up to 50k records attio.com

Cheaper ways to get the same job done

Stackcut prices the alternatives to Attio from public list prices.

Sales CRM
Best path saves $370 in year one (modeled)

For AI agents

  • The person signs in and handles any two-factor code; an agent should never ask for a password.
  • Only admins can manage billing, cancel, or delete a workspace
  • The Services Agreement renews each term unless notice comes at least 14 days before it ends: cancel well ahead of the renewal date
  • Deleting a workspace cancels the subscription immediately and permanently deletes all its data, so export first
  • Emails can't be exported; meetings and call recordings only through the API

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/attio.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. Billing and payments Only admins can manage billing and payments. (who can cancel)
  2. Billing and payments Workspace admins can cancel your Attio subscription by following these steps: (admins cancel)
  3. Billing and payments Click your workspace name. (the first step)
  4. Billing and payments Select Workspace settings from the dropdown, then Billing in the sidebar. (where Billing is)
  5. Billing and payments At the bottom of the page, you will find the Cancel subscription option. (the Cancel subscription option)
  6. Billing and payments When you cancel your subscription, you and your team will lose access to the canceled Attio workspace when your current billing period ends. (when access ends)
  7. Attio Services Agreement automatically renew for successive terms of the same duration (automatic renewal)
  8. Attio Services Agreement either party gives at least fourteen (14) days' written notice to the other prior to the end of the then-current Initial Term or Renewal Term (the 14-day non-renewal notice)
  9. Attio Services Agreement all Fees are non-refundable (no refunds)
  10. Attio Services Agreement continues for an initial term of one (1) month or twelve (12) months (monthly or annual terms)
  11. Delete a workspace Only admins can delete a workspace. (who can delete)
  12. Delete a workspace Click your workspace name in the upper-left. (the first delete step)
  13. Delete a workspace Select Workspace settings. (the second delete step)
  14. Delete a workspace On the General page, click Delete workspace in the lower-right. (where Delete workspace is)
  15. Delete a workspace Deleting a workspace will immediately cancel your Attio subscription (deleting cancels at once)
  16. Delete a workspace remove access for you and your team, and delete all workspace data (what deleting removes)
  17. Delete a workspace This is a permanent action and cannot be undone. (deletion is permanent)
  18. Billing and payments Your workspace is billed per seat. (per-seat billing)
  19. Billing and payments If you've reduced your team size and have unused seats, you can remove seats to avoid being billed for them in future cycles. (removing seats)
  20. Billing and payments You can upgrade or downgrade your plan from here at any time. (downgrading in Billing)
  21. Billing and payments Upgrades are billed pro-rata immediately, while a downgrade takes effect on your next renewal. (when a downgrade takes effect)
  22. Billing and payments Annual billing offers a discount compared to monthly billing. (the annual discount)
  23. Attio pricing We offer up to 80% off for eligible startups (the startup discount)
  24. Attio plans and features Startup program (the startup program)
  25. Attio plans and features Ideal for very small teams (up to three seats) (the Free plan seat limit)
  26. Attio plans and features Add up to 50k records to your workspace (the Free plan record limit)
  27. Back up your workspace data Under the General tab click the option to Start new export under Export Workspace data (where the export starts)
  28. Back up your workspace data Once the export reaches 100% completion, click the download icon to download the file (downloading the export)
  29. Back up your workspace data Your workspace data will be downloaded to a zip file containing various CSV files (the export format)
  30. Back up your workspace data Workspace exports are restricted to admins (who can export)
  31. Back up your workspace data Available on all plans (exports on every plan)
  32. Back up your workspace data Cannot be exported (emails can't be exported (Emails row))
  33. Back up your workspace data Can be exported programmatically via Attio's API (meetings and call recordings only through the API)
  34. Attio Services Agreement Attio will make all Customer Data available to Customer for electronic retrieval for a period of thirty (30) days (the 30-day retrieval window after termination)
  35. Billing and payments Confirm that you want to cancel the workspace and understand you'll lose access when your billing period ends. (the confirm step)
  36. Billing and payments Share your reason for canceling your workspace to help us improve. (the reason step)
  37. Billing and payments Click Cancel Subscription. (the final click)
  38. Attio Services Agreement On termination, Customer will pay in full for the Attio Services up to and including the effective date of termination. (fees run to the termination date)
  39. Attio Services Agreement Thereafter Customer may request Attio deletes stored Customer Data in accordance with the terms of this Agreement but without such request, Attio may, but is not obligated to do so. (deletion after the 30 days is on request)

Not confirmed yet

  • What the screen shows after Cancel subscription is not documented
  • Whether the cancel flow asks for a reason or shows an offer is not documented
  • Whether the in-app Cancel subscription counts as the Services Agreement's 14-day written notice is not stated
  • Whether a paid workspace can move to the Free plan instead of cancelling is not stated
  • Enterprise order forms and any Apple or Google billing were not researched

Independent re-check, 2026-09-29

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Checked against official help pages, 2026-09-29. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).