Business software · Marketing and sales

How to cancel ZoomInfo

There's no cancel button: ask ZoomInfo Customer Support or your account manager, and email written notice to legal@zoominfo.com. The agreement can't be cancelled mid-term; your Ordering Document sets the term and any renewal notice deadline, so check it early. Free trials end on their own.

By Stackcut · Partly confirmed (see what's unverified) on 2026-10-05, then re-checked independently · JSON · Open data, CC BY 4.0

Open ZoomInfo's cancel page

The short answer

  • Where: Find your Ordering Document and note the term's end date and any renewal and notice terms; admins can also see the subscription's start and end dates in the billing portal at billing.zoominfo.com (zoominfo.com).
  • When it ends: At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it.
  • Contract notice: Set by your Ordering Document; the public License Terms leave the term and any extension to it and state no renewal notice period. How to give notice
  • Before you go: export Contact and company records. What to save

Before you cancel

Export first

  • Contact and company records: Select the contacts you need and use the Export tool before the term ends. Exports depend on your subscription. After the term, you may keep using Licensed Materials obtained during it, subject to the License Terms zoominfo.com zoominfo.com

What happens to your data

When the agreement ends, access may be cut off automatically, passwords and accounts removed, and everything you uploaded to ZoomInfo destroyed.

What you lose

  • Access to ZoomInfo's platform and tools (you must stop using ZoomInfo Technology)
  • Information you uploaded to ZoomInfo

Cancel, by who bills you

Pick the route for whoever charges you: the name on your card statement or receipt tells you.

Business contract

Through sales Paid ZoomInfo subscriptions, which are sold through ZoomInfo's sales team under an Ordering Document. Who can cancel: An authorized admin or contract owner for the company.

  1. Find your Ordering Document and note the term's end date and any renewal and notice terms; admins can also see the subscription's start and end dates in the billing portal at billing.zoominfo.com
  2. Ask Customer Support (the contact form, or +1 866-904-9666) or your account manager to cancel
  3. Also send written notice by email to legal@zoominfo.com, the address the License Terms name for notices, before any deadline in your Ordering Document, and keep a copy
Confirm it worked
Keep a copy of your emailed notice: the License Terms treat email notices as given when sent
Access ends
At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it
Notice
Set by your Ordering Document; the public License Terms leave the term and any extension to it and state no renewal notice period
Refunds
Subscription fees are due when the Ordering Document is signed, and the agreement isn't cancellable during the term
Open the page
Source: zoominfo.com zoominfo.com zoominfo.com zoominfo.com

Free trial

Online, self-serve ZoomInfo free trials (typically 7 days for new users). Who can cancel: The person who started the trial.

  1. Nothing to cancel: let the trial end. It ends automatically, and you choose whether to buy a paid subscription
Access ends
The trial ends automatically at the end of the trial period
Fees
None: no credit card is needed to start the trial
Source: zoominfo.com

Questions people ask

Can I get a refund if I cancel ZoomInfo?

Business contract: Subscription fees are due when the Ordering Document is signed, and the agreement isn't cancellable during the term.

Source: zoominfo.com

If I cancel ZoomInfo, when does my access end?

Business contract: At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it. Free trial: The trial ends automatically at the end of the trial period.

Source: zoominfo.com zoominfo.com

Is there a fee to cancel ZoomInfo?

Free trial: None: no credit card is needed to start the trial.

Source: zoominfo.com

How long before renewal do I need to cancel ZoomInfo?

Business contract: Set by your Ordering Document; the public License Terms leave the term and any extension to it and state no renewal notice period.

Source: zoominfo.com

What happens to my data when I cancel ZoomInfo?

When the agreement ends, access may be cut off automatically, passwords and accounts removed, and everything you uploaded to ZoomInfo destroyed.

Source: zoominfo.com

For AI agents

  • This one needs a phone call or a chat: a browser agent can prepare it, but a person (or a calling service) finishes it.
  • There's no self-serve cancel option: contact Customer Support or your account manager
  • The agreement can't be cancelled mid-term; check the Ordering Document for the end date and any auto-renewal or notice deadline, and act well before it
  • Send notice by email to legal@zoominfo.com and keep a copy; emailed notices count as given when sent
  • Export the records you need before the term ends: access to the platform stops when it ends
  • Free trials end automatically and need no card

Get this plan as data: get_exit_plan on the Stackcut MCP (stackcut.io/mcp), or /exits/zoominfo.json. After using a guide, send structured report_guide_feedback for matching or changed steps, missing billing routes or human handoffs; keep unknown language and market omitted. Confirm with the person before the final click, and report the outcome with report_action_outcome, using the exact packet_revision and route_id returned by the plan.

Or give your agent the stackcut-leave skill (a zip): it exports first, walks the steps, stops when the page doesn't match, and leaves the final click to the person.

Sources

  1. ZoomInfo Help Center Contact our Customer Support team or your account manager to request cancellation. (how to cancel)
  2. ZoomInfo Help Center Our Support team is here to help! Fill out our form to reach our team or call us at +1 866-904-9666 (how to reach support)
  3. ZoomInfo Help Center Yes, depending on your subscription. You can export data by selecting contacts and using the Export tool. (exporting data)
  4. ZoomInfo License Terms and Conditions The Agreement is not cancellable and shall remain in effect until it expires or is earlier terminated according to its terms. (no mid-term cancellation)
  5. ZoomInfo License Terms and Conditions All notices or other communications permitted or required to be given hereunder shall be sent by electronic mail (notices go by email)
  6. ZoomInfo License Terms and Conditions Notices to ZoomInfo shall be sent to legal@zoominfo.com. (where notice goes)
  7. ZoomInfo License Terms and Conditions is that which is set forth in the Ordering Document (together with any period of extension (the term is set in the Ordering Document)
  8. ZoomInfo License Terms and Conditions In the event of any conflict between the Ordering Document and these Terms, these Terms shall prevail unless the Ordering Document expressly provides that it is modifying these Terms (how the Ordering Document and the Terms interact)
  9. ZoomInfo License Terms and Conditions All Subscription Fees are due upon execution of the Ordering Document (when fees are due)
  10. ZoomInfo License Terms and Conditions Licensee may continue to use Licensed Materials obtained during the Term subject to the terms of this Agreement (exported data after the term)
  11. ZoomInfo License Terms and Conditions Licensee shall immediately cease accessing or using ZoomInfo Technology (access ends when the agreement ends)
  12. ZoomInfo License Terms and Conditions all passwords and individual accounts removed, and all information that has been uploaded into ZoomInfo's systems by Licensee destroyed (what happens to uploaded data)
  13. ZoomInfo Billing and Payments The billing portal provides an overview of the contractual elements of your subscription, including start date, end date, and details on paid and unpaid invoices. (where to see the term's end date)
  14. ZoomInfo Free Trial No credit card is required to begin your trial, just fill out the form and verify your business email. (trials need no card)
  15. ZoomInfo Free Trial Yes, the trial ends automatically, and you can choose whether to continue with a paid subscription. (trials end on their own)
  16. ZoomInfo Pricing Our sales team will work with you on payment frequency and options. (plans are sold through sales)
  17. ZoomInfo License Terms and Conditions shall be sent by electronic mail to the email address provided by the other party for such purpose and shall be deemed given when sent (email notice counts when sent)
  18. ZoomInfo Free Trial ZoomInfo typically offers a 7-day free trial for new users. (trial length)
  19. ZoomInfo Billing and Payments billing.zoominfo.com (the billing portal's address)
  20. ZoomInfo License Terms & Conditions The parties may terminate this Agreement at any time upon their mutual agreement. (ending early needs both parties' agreement)

Not confirmed yet

  • The public License Terms leave the term to each customer's Ordering Document, which isn't public: whether a contract auto-renews and how much notice it needs couldn't be confirmed
  • Whether admins can cancel or turn off renewal in ZoomInfo's admin or billing portal isn't confirmed; it would be documented in ZoomInfo's knowledge center (help.zoominfo.com)
  • No online checkout or app-store billing was found; the pricing page routes purchases through sales and free trials
  • How ZoomInfo confirms a cancellation isn't stated

Independent re-check, 2026-10-05

A second reviewer re-read the official pages and corrected what was wrong or missing. The JSON lists what changed.

Partly confirmed (see what's unverified), 2026-10-05. Cancel flows change: if this one did, tell us at support@stackcut.io. Stackcut Exits is open data (CC BY 4.0).