{
 "id": "zoominfo",
 "name": "ZoomInfo",
 "category": "marketing_sales",
 "website": "https://www.zoominfo.com",
 "domains": [
  "zoominfo.com"
 ],
 "summary": "There's no cancel button: ask ZoomInfo Customer Support or your account manager, and email written notice to legal@zoominfo.com. The agreement can't be cancelled mid-term; your Ordering Document sets the term and any renewal notice deadline, so check it early. Free trials end on their own.",
 "routes": [
  {
   "channel": "sales_contract",
   "applies_to": "Paid ZoomInfo subscriptions, which are sold through ZoomInfo's sales team under an Ordering Document",
   "who": "An authorized admin or contract owner for the company",
   "method": "contact_sales",
   "start_url": "https://www.zoominfo.com/about/contact",
   "steps": [
    {
     "do": "Find your Ordering Document and note the term's end date and any renewal and notice terms; admins can also see the subscription's start and end dates in the billing portal at billing.zoominfo.com",
     "expect": null
    },
    {
     "do": "Ask Customer Support (the contact form, or +1 866-904-9666) or your account manager to cancel",
     "expect": null
    },
    {
     "do": "Also send written notice by email to legal@zoominfo.com, the address the License Terms name for notices, before any deadline in your Ordering Document, and keep a copy",
     "expect": null
    }
   ],
   "confirm_by": "Keep a copy of your emailed notice: the License Terms treat email notices as given when sent",
   "effective": "At the end of the current term: the agreement can't be cancelled before it expires, unless both parties agree to end it",
   "notice": "Set by your Ordering Document; the public License Terms leave the term and any extension to it and state no renewal notice period",
   "refund": "Subscription fees are due when the Ordering Document is signed, and the agreement isn't cancellable during the term",
   "fees": null,
   "source_ids": [
    "zi1",
    "zi2",
    "zi4",
    "zi5",
    "zi6",
    "zi7",
    "zi8",
    "zi9",
    "zi13",
    "zi16",
    "zi17",
    "zi19",
    "zi20"
   ]
  },
  {
   "channel": "direct_web",
   "label": "Free trial",
   "applies_to": "ZoomInfo free trials (typically 7 days for new users)",
   "who": "The person who started the trial",
   "method": "self_serve",
   "start_url": null,
   "steps": [
    {
     "do": "Nothing to cancel: let the trial end. It ends automatically, and you choose whether to buy a paid subscription",
     "expect": null
    }
   ],
   "confirm_by": null,
   "effective": "The trial ends automatically at the end of the trial period",
   "notice": null,
   "refund": null,
   "fees": "None: no credit card is needed to start the trial",
   "source_ids": [
    "zi14",
    "zi15",
    "zi18"
   ]
  }
 ],
 "pay_less": [],
 "export": [
  {
   "data": "Contact and company records",
   "how": "Select the contacts you need and use the Export tool before the term ends",
   "format": null,
   "limits": "Exports depend on your subscription. After the term, you may keep using Licensed Materials obtained during it, subject to the License Terms",
   "source_ids": [
    "zi3",
    "zi10"
   ]
  }
 ],
 "after_cancel": {
  "access_until": "The end of the term in your Ordering Document",
  "data_kept": "When the agreement ends, access may be cut off automatically, passwords and accounts removed, and everything you uploaded to ZoomInfo destroyed",
  "you_lose": [
   "Access to ZoomInfo's platform and tools (you must stop using ZoomInfo Technology)",
   "Information you uploaded to ZoomInfo"
  ]
 },
 "agent_notes": {
  "sign_in_needed": false,
  "phone_or_chat_only": true,
  "retention_step": null,
  "tips": [
   "There's no self-serve cancel option: contact Customer Support or your account manager",
   "The agreement can't be cancelled mid-term; check the Ordering Document for the end date and any auto-renewal or notice deadline, and act well before it",
   "Send notice by email to legal@zoominfo.com and keep a copy; emailed notices count as given when sent",
   "Export the records you need before the term ends: access to the platform stops when it ends",
   "Free trials end automatically and need no card"
  ]
 },
 "sources": [
  {
   "id": "zi1",
   "url": "https://www.zoominfo.com/about/help-center",
   "title": "ZoomInfo Help Center",
   "publisher": "vendor",
   "quote": "Contact our Customer Support team or your account manager to request cancellation.",
   "supports": "how to cancel"
  },
  {
   "id": "zi2",
   "url": "https://www.zoominfo.com/about/help-center",
   "title": "ZoomInfo Help Center",
   "publisher": "vendor",
   "quote": "Our Support team is here to help! Fill out our form to reach our team or call us at +1 866-904-9666",
   "supports": "how to reach support"
  },
  {
   "id": "zi3",
   "url": "https://www.zoominfo.com/about/help-center",
   "title": "ZoomInfo Help Center",
   "publisher": "vendor",
   "quote": "Yes, depending on your subscription. You can export data by selecting contacts and using the Export tool.",
   "supports": "exporting data"
  },
  {
   "id": "zi4",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "The Agreement is not cancellable and shall remain in effect until it expires or is earlier terminated according to its terms.",
   "supports": "no mid-term cancellation"
  },
  {
   "id": "zi5",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "All notices or other communications permitted or required to be given hereunder shall be sent by electronic mail",
   "supports": "notices go by email"
  },
  {
   "id": "zi6",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "Notices to ZoomInfo shall be sent to legal@zoominfo.com.",
   "supports": "where notice goes"
  },
  {
   "id": "zi7",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "is that which is set forth in the Ordering Document (together with any period of extension",
   "supports": "the term is set in the Ordering Document"
  },
  {
   "id": "zi8",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "In the event of any conflict between the Ordering Document and these Terms, these Terms shall prevail unless the Ordering Document expressly provides that it is modifying these Terms",
   "supports": "how the Ordering Document and the Terms interact"
  },
  {
   "id": "zi9",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "All Subscription Fees are due upon execution of the Ordering Document",
   "supports": "when fees are due"
  },
  {
   "id": "zi10",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "Licensee may continue to use Licensed Materials obtained during the Term subject to the terms of this Agreement",
   "supports": "exported data after the term"
  },
  {
   "id": "zi11",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "Licensee shall immediately cease accessing or using ZoomInfo Technology",
   "supports": "access ends when the agreement ends"
  },
  {
   "id": "zi12",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "all passwords and individual accounts removed, and all information that has been uploaded into ZoomInfo's systems by Licensee destroyed",
   "supports": "what happens to uploaded data"
  },
  {
   "id": "zi13",
   "url": "https://www.zoominfo.com/about/payments",
   "title": "ZoomInfo Billing and Payments",
   "publisher": "vendor",
   "quote": "The billing portal provides an overview of the contractual elements of your subscription, including start date, end date, and details on paid and unpaid invoices.",
   "supports": "where to see the term's end date"
  },
  {
   "id": "zi14",
   "url": "https://www.zoominfo.com/free-trial",
   "title": "ZoomInfo Free Trial",
   "publisher": "vendor",
   "quote": "No credit card is required to begin your trial, just fill out the form and verify your business email.",
   "supports": "trials need no card"
  },
  {
   "id": "zi15",
   "url": "https://www.zoominfo.com/free-trial",
   "title": "ZoomInfo Free Trial",
   "publisher": "vendor",
   "quote": "Yes, the trial ends automatically, and you can choose whether to continue with a paid subscription.",
   "supports": "trials end on their own"
  },
  {
   "id": "zi16",
   "url": "https://www.zoominfo.com/pricing",
   "title": "ZoomInfo Pricing",
   "publisher": "vendor",
   "quote": "Our sales team will work with you on payment frequency and options.",
   "supports": "plans are sold through sales"
  },
  {
   "id": "zi17",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms and Conditions",
   "publisher": "vendor",
   "quote": "shall be sent by electronic mail to the email address provided by the other party for such purpose and shall be deemed given when sent",
   "supports": "email notice counts when sent"
  },
  {
   "id": "zi18",
   "url": "https://www.zoominfo.com/free-trial",
   "title": "ZoomInfo Free Trial",
   "publisher": "vendor",
   "quote": "ZoomInfo typically offers a 7-day free trial for new users.",
   "supports": "trial length"
  },
  {
   "id": "zi19",
   "url": "https://www.zoominfo.com/about/payments",
   "title": "ZoomInfo Billing and Payments",
   "publisher": "vendor",
   "quote": "billing.zoominfo.com",
   "supports": "the billing portal's address"
  },
  {
   "id": "zi20",
   "url": "https://www.zoominfo.com/legal/ltc",
   "title": "ZoomInfo License Terms & Conditions",
   "publisher": "vendor",
   "quote": "The parties may terminate this Agreement at any time upon their mutual agreement.",
   "supports": "ending early needs both parties' agreement"
  }
 ],
 "verification": {
  "level": "partial",
  "checked_on": "2026-10-05",
  "by": "stackcut-research",
  "unverified": [
   "The public License Terms leave the term to each customer's Ordering Document, which isn't public: whether a contract auto-renews and how much notice it needs couldn't be confirmed",
   "Whether admins can cancel or turn off renewal in ZoomInfo's admin or billing portal isn't confirmed; it would be documented in ZoomInfo's knowledge center (help.zoominfo.com)",
   "No online checkout or app-store billing was found; the pricing page routes purchases through sales and free trials",
   "How ZoomInfo confirms a cancellation isn't stated"
  ],
  "review": {
   "by": "stackcut-review",
   "on": "2026-10-05",
   "result": "fixed",
   "notes": [
    "Re-checked both routes, export and after_cancel against ZoomInfo's help-center FAQ, payments page, free-trial page and License Terms; route facts confirmed (the public terms set no renewal notice period)",
    "Effective date: added that the License Terms let the parties end the agreement early by mutual agreement",
    "Rewrote the knowledge-center note for readers"
   ]
  }
 },
 "page": "https://stackcut.io/cancel/zoominfo",
 "json": "https://stackcut.io/exits/zoominfo.json",
 "evidence": {
  "packet_revision": "e53b9378b462e8d3ebdd391e9c261c6559fd6c9859df99c30b0020ac4b5c3b56",
  "docs_checked_on": "2026-10-05",
  "last_observed_success_on": null,
  "verification": "partial",
  "freshness": {
   "as_of": "2026-10-09",
   "status": "current",
   "checked_on": "2026-10-05",
   "age_days": 4,
   "stale_after_days": 30,
   "next_check_on": "2026-11-04"
  },
  "routes": [
   {
    "route_id": "zoominfo--sales-contract--r1",
    "channel": "sales_contract",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   },
   {
    "route_id": "zoominfo--direct-web--r2",
    "channel": "direct_web",
    "checked_on": "2026-10-05",
    "freshness": {
     "as_of": "2026-10-09",
     "status": "current",
     "checked_on": "2026-10-05",
     "age_days": 4,
     "stale_after_days": 30,
     "next_check_on": "2026-11-04"
    }
   }
  ]
 },
 "license": "CC-BY-4.0",
 "credit": "Stackcut Exits (https://stackcut.io/cancel), CC BY 4.0"
}